Car Tires And Services At 651 28Th St Sw: Firestone Complete Auto Care In Grand Rapids

Welcome to Firestone Complete Auto Care at 651 28Th St Sw! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

651 28Th St Sw
Get DirectionsHours + Information
Sun9a-5p
Mon7:30a-7p
Tue7:30a-7p
Wed7:30a-7p
Thu7:30a-7p
Fri7:30a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #10251 Managed by Robert Mccaffrey

HOLIDAY HOURS

Please note our hours for Labor Day

  • 09/04 7am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll check tires, headlights, belts, and more. Additionally, we're dedicated to offering the most consistent service on the market, at affordable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (616) 328-5227.

    The Source For Great Offers On Tires.

    We Cover Every Area Of Auto Repair

    With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make your total auto care experience stress-free.

    Customer Reviews

    (3.7 of 5) - 23 Reviews
    5/ 5stars
    by  
    on June 13, 2017
    5/ 5stars
    by  
    on April 2, 2017
    Friendly staff. They know there stuff, only recommend what needs to done on your vehicle.
    5/ 5stars
    by  
    on February 28, 2017
    Sensational service...An issue arose out side of the maintenance being performed. It was unsafe to put us back on the road and we were heading west for vacation in the morning. It was a cost that would have been covered from the shop that damaged it. However, the team at Firestone felt it was unsafe for us to leave so they made the repair and waived the cost. Thank you Richard, Jamal, and Rob for your sensational service this evening. Also want to thank Robs peer team and manager for lining up with Robs decision. It says a lot about the quality and care you provide inaddition to your customer service. You've won my loyalty. Your extremely satisfied customer, David
    1/ 5stars
    on January 10, 2017
    3/ 5stars
    by  
    on December 19, 2016
    i was very happy with the work they done. i took my car in at 7am on saturday cause the heater stop working . they got bad to me at 6pm i was happy so i could get to my second job
    1/ 5stars
    by  
    on June 22, 2016
    WORK ON MY AIR CONDITION 2400 MILES AGO. WAS NOT WORKING BROUGHT IT BACK TO STORE AND THEY CHECKED IT OUT THEY COULD NOT FIND ANYTHING WRONG. BUT CHARGED FOR THE CHECK OUT. REPLACED THE THE TIE ROD ENDS AT THE SAME TIME AND NOW THEY COME BACK AND SAY ONE GOT TO BE REPLACED AND WANT TO CHARGE FOR IT,
    1/ 5stars
    by  
    on April 10, 2016
    Wretched Experience. 2 hours to patch a tire.
    3/ 5stars
    by  
    on November 29, 2015
    I was there a week ago due to a screw in my tire. They are the only tire shop in the Grand Rapids area and surrounding that are open on a Sunday. Because of this, they were my only option so their prices were not as good as others. I decided to get all new tires, and they were pretty booked so I had to wait about 2 hours before it could be done. They did the job, after about 3 hours, I left and was on my way. However, because they're the only shop open on Sundays, you would assume they would be adequately staffed. They were not. There was only one person working the counter and there was constantly a line out the door and she would not even be at the register. To her consideration, she looked very busy and she looked as though she was trying her best. It was definitely understaffed, though. About 20 minutes after watching a mechanic drive my car out and hang up my keys, I had to walk up to the counter and ask her to pay and get my car because I was in a time crunch and really had to get home. She had been on hold on the phone for about 45 minutes at this point and did not help anyone in line for about a half hour of that time. Summary: Very understaffed and a longer wait with less desirable prices, BUT very glad they were open on Sunday.
    5/ 5stars
    by  
    on November 22, 2015
    I am so glad that I used Firestone!! I would recommend them to my family and friends.
    3/ 5stars
    by  
    on November 16, 2015
    I used them a week ago outstanding service in a timely manner
    5/ 5stars
    by  
    on October 28, 2015
    They got me in and out quickly, did a great job, and had a great price too!! Lifetime warranty is the way to go, and they will let you know if anything needs to be fixed!!!
    5/ 5stars
    by  
    on October 16, 2015
    The people there were professional, honest, friendly and kept working until they solved the problem. They did their best by me, and I would recommend them to anyone.
    5/ 5stars
    by  
    on September 27, 2015
    Great Job, they were very professional, and got great value for tires.
    2/ 5stars
    by  
    on September 16, 2015
    I am very happy with the tires the service well they were nice but I was passing Thur (100 mls into my 300 mls trip)when i had a flat and bought 4 tires and I had to return because they did not put my caps on at that time I asked about a 4 wheel alignment was told I can go to any Firestone to have that done they didn't do it because they where to busy. So when I got home I took my car to the dealership to have that done but I also needed a tie rod in the worst way. So the tires are very nice but I wouldn't recommend any work to be done
    2/ 5stars
    by  
    on August 6, 2015
    First time I went, at home took the wheel off and they had gotten the lug-nut stuck on the wheel and it broke when taking it off. The 2nd time had a new lug nut on the wheel behind the front axle with the missing lug-nut, as if a "middle finger"? I don't know that much about autos, and they're acting as if I do (glue on the threads?). Pay to find out the problems instead of asking questions and making them feel like they'r giving free advice.
    5/ 5stars
    by  
    on June 2, 2015
    My starter went out, and same day my vehicle was finish, great staff!
    4/ 5stars
    by  
    on March 10, 2015
    The staff at Firestone were courteous and professional. I am very happy with the work they performed. I will go there again when my wife needs new tires.
    4/ 5stars
    by  
    on March 10, 2015
    over all they did what they could do and helping me to understand all option
    5/ 5stars
    by  
    on January 30, 2015
    JULIAN and his crew of people at the Grand Rapids, MI, 28th and 131 freeway, have been OUTSTANDING at preventing me breaking down on the way to, and from Chicago. I commute twice to four times per month. I depend greatly on these people to keep me going and they have done a great job!
    5/ 5stars
    by  
    on January 26, 2015
    I usually use Firestone, especially at this one because these guys know what they are talking about. It is the only place I can go if I want to have my car fixed the right way, every where else I went was next to worthless. ALSO, the girl that works there is SUPER cute!
    1/ 5stars
    by  
    on January 23, 2015
    Took my truck in to have a break line repaired and the seriously scratched the drivers door! After over a week of attempting to get them to repair my door, witch they ADMITTED to doing the damage, i was then told that I had to handle the matter through their claims dept. I was told they would call within a couple days, and yet another week later they finally called while I was working. I returned the call later that day and got their voice mail. After leaving a detailed message, they never returned my call... I made several more attempts to contact them and was NOT successful! This all happened in November of 2014 and to this day they have not called me and I ended up selling the vehicle. I later went back into the store to talk to the manager and was told that since I sold the truck, there was nothing more they could do for me! I will ABSOLUTELY NOT return to firestone complete auto care (or lack there of) again. Total estimated damage was $586 according to my auto body shop!
    5/ 5stars
    by  
    on January 23, 2015
    They are honest and dependable, friendly and smart
    5/ 5stars
    by  
    on January 23, 2015
    The service was professional and fast. The only thing I noticed when I got home was one stem valve cap was missing but that's minor. They were great to work with.

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