Firestone Complete Auto Care: Your Source For Tires And Repairs At 6725 Orchard Lake Rd In West Bloomfield

Come in to your nearest Firestone Complete Auto Care at 6725 Orchard Lake Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

6725 Orchard Lake Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #11878 Managed by Emily Dewitt

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll inspect fluid levels, suspension, hoses, and more. Plus, we're dedicated to giving you the best service possible, at affordable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    We Cover Every Area Of Auto Repair

    After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.4 of 5) - 31 Reviews
    1/ 5stars
    by  
    on April 28, 2017
    The Service Advisor Emily and the Technician Eric Wade were unprofessional and unethical. They sold me service that they said would correct the problem I had and it made it WORSE. I took my vehicle back the next day and then they tried to sell me more service now saying that would correct the problem. They also failed to mention the discount listed under their store when I asked them to honor a discount (mistakenly) by another Firestone store. The technician told me the ONLY way he could offer me ANY kind of discount was if I applied for a credit card. I left this store with my vehicle in worse shape. I'm not even confident they actually worked on my vehicle at all.
    5/ 5stars
    by  
    on September 28, 2016
    I came in for an oil change and got excellent service, timely, friendly, and trustworthy. I highly recommend this shop, ask for Tim or Dan.
    1/ 5stars
    by  
    on August 26, 2016
    See Survey
    5/ 5stars
    by  
    on June 8, 2016
    Good service, timely appointment, clean store. I am bringing my car here for service again.
    5/ 5stars
    by  
    on May 31, 2016
    Dan provided me a complete and understandable explanation of what had to be done and why.
    5/ 5stars
    by  
    on December 11, 2015
    great place quick and efficient. Had the car in and out within time period promised
    4/ 5stars
    by  
    on October 18, 2015
    I needed to get new tires, the staff was friendly and they completed the car quickly. They gave me the best price options.
    4/ 5stars
    by  
    on October 3, 2015
    I had my brake pads changed. Firestone did a nice job at a fair price.
    4/ 5stars
    by  
    on September 27, 2015
    Accurately diagnosed an issue with one of my tires that another Firestone location had failed to do so. Fixed issue and resolved another involving exhaust. My only disappointment was having to leave vehicle overnight and, the next day, I wasn't called and informed that my vehicle was ready. I had to call them to find out vehicle was ready.
    4/ 5stars
    by  
    on September 23, 2015
    Had to b balanced and aligned. Tech did not donut initially.
    5/ 5stars
    by  
    on September 4, 2015
    Ed and the crew at Firestone of West Bloomfield take care of me quickly and professionally every visit. They are friendly, explain issues, and provide prompt, quality service.
    5/ 5stars
    by  
    on July 13, 2015
    They keep every thing up to date with my vehicles and feel secure in driving them around town and on long trips... The location I go to is not convenient but I trust (Ed M) who works on my car.
    5/ 5stars
    by  
    on July 10, 2015
    My being one that do not like to shop localy prefering to shop online. The main reaso is unknowledagable and adititudes of sales and customer service representatives. I was plesently supprised and happy with the time Ed In W. Bloomfield took with me and service he gave. For him 10 STARS. I live 40 miles from his store and will return for any problem I have with my car here on.
    5/ 5stars
    by  
    on June 23, 2015
    Friendly, down-to-earth customer service. I trust that they did a good job, though I wouldn't know any better.
    4/ 5stars
    by  
    on June 6, 2015
    Even though I took an appointment in four hours in advance, I was waiting for my car about 2 hours to do oil change and tire rotation!
    2/ 5stars
    by  
    on February 27, 2015
    I had Tire Rack ship new snow tires to Firestone. Firestone mounted the snows and took of the one-year old summer tires. After the job was done I noticed that they had not put the summer tires back in the car. I asked them to do this - when I went to the car I found a stack of tires next to the car. I have had this tire swap done on two cars twice a year - this is the first time in over ten years that the shop didn't automatically put the old tires in the car. This was my first and last time at this Firestone.
    5/ 5stars
    by  
    on February 26, 2015
    Have been servicing my Vehicles for many years with good repair.
    5/ 5stars
    by  
    on February 10, 2015
    Came here because of the convenience; returned because of the quality service.
    5/ 5stars
    by  
    on February 6, 2015
    Great people, great service, not bad prices..always willing to help
    4/ 5stars
    by  
    on February 3, 2015
    knows my car's problem, fast and honest. Clean reception area.
    5/ 5stars
    by  
    on February 2, 2015
    We have had service from this Firestone location for many years and have always been provided with professional and quality service.
    5/ 5stars
    by  
    on January 31, 2015
    Dan, Thank you for an excellent service on my GrandAm to fix deerhit damages.
    4/ 5stars
    by  
    on January 27, 2015
    For the last 20 years, I have had my vehicles serviced at the Firestone Store in West Bloomfield (on Orchard Lake south Maple). The service experience has been GOOD starting with the personnel at the front desk. This store aims to SERVICE THE CUSTOMER!!!!
    5/ 5stars
    by  
    on January 26, 2015
    The staff was very friendly, the work was done right and didn't have to wait long.
    5/ 5stars
    by  
    on January 25, 2015
    Steve Kepes always takes great care of my car, and all of the employees are friendly and helpful.
    5/ 5stars
    by  
    on January 25, 2015
    I recently bought 4 new tires for my Trailblazer. Great price and service. I will come back.
    5/ 5stars
    by  
    on January 25, 2015
    Have used Firestone and this location for a couple of years - Steve Kepes - is a great guy and has always been above-board in everything they do.
    5/ 5stars
    by  
    on January 25, 2015
    The team was great helping me out when I got two flat tires late one evening. They were able to help me just before the end of the business day.
    5/ 5stars
    by  
    on January 24, 2015
    I've had all of my cars (6) worked on for the past 10 years at Firestone. They have been very fair, service is excellent, and I would recommend them.
    5/ 5stars
    by  
    on January 24, 2015
    Dan was very helpful. Ins. adjuster came to shop for estimate. Dan helped out with that. All work done. Got Van back on CHRISTMAS Eve
    5/ 5stars
    by  
    on January 24, 2015
    I have been to this Firestone maybe a total of three times, and each time I enjoyed my visit, all my questions were answered, very friendly. I will always choose this Firestone to go to and I would definitely recommend!

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