Car Tires And Services At 501 Memorial Ave: Firestone Complete Auto Care In West Springfield

Ready to come in to your local Firestone Complete Auto Care on 501 Memorial Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #23655 Managed by Daniel Hamlett

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates will give your car a free courtesy check. We'll check tires, air filters, the battery, and more. Additionally, we're committed to offering the most consistent service on the market, all at reasonable prices and quick turnaround times. Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be done right. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.0 of 5) - 42 Reviews
5/ 5stars
by  
on March 31, 2016
great customer service! Extremely helpful! I highly recommend going here.
5/ 5stars
by  
on December 24, 2015
came in for a simple oil change and tire rotation, when it was discovered that my brakes were paper thin. Changed them out in no time at all. Feeling safe on the road now!
5/ 5stars
by  
on December 7, 2015
I've used these guys a few times now and am always impressed. They don't try to sell you something you don't need and they not only explain things so I understand, but also help prioritize what needs to be fixed now versus in the near future.
5/ 5stars
by  
on December 6, 2015
They were honest and very knowledgeabl and extremely quick.
5/ 5stars
by  
on November 30, 2015
I came in for a quick oil change and left purchasing four new snow tires and rims. Service has always been quick and friendly here but yesterday I came in for a simple oil change and through friendly conversation I was able to get four new snow tires and rims which I needed for my vehicle at a very nice price. The whole experience was pleasant and quick. The store manager took the time to work with me and do the research to get the exact tires and rims I wanted for my car.
4/ 5stars
by  
on November 29, 2015
Got our car back home on Sunday. They forgot to apply the discount from geico tow. Disappointed on the price but glad we got home.
5/ 5stars
by  
on November 15, 2015
First time I stepped into Firestone Store for help with a flat tire.
3/ 5stars
by  
on November 10, 2015
Great service. Fast, friendly, just excellent. However, I'm pretty sure that they broke something. Luckily it isn't something that needed to be fixed immediately. As I had some work done earlier in the day, they pinned it on that and I kinda just nodded in agreeance as I do not like confrontation. Truthfully though, I spent a long time in auto/diesel repair. The work I had done, I watched first hand from less than 3ft away. It was NOT my guy who did it and it isn't something that happened naturally from driving. Regardless, I just let it go. My suggestion? Know your car, know exactly what you are getting done and what needs to be done. Like any other chain auto shop, they are in it for the money. They "find" something (in my case a $160-$250 repair that I can't afford) and try to get you to pay them to repair it on the spot. They "found" multiple things that day. Not surprised. It was a slow day.
4/ 5stars
by  
on November 8, 2015
quick service and professional attention givin to work performed
4/ 5stars
by  
on November 8, 2015
I basically came in for an oil change. Witch was over due. They checked fluid levels, tire pressure (witch one was low), tread ware, not to mention a few items they did, witch was a great help. My tires are wearing and need to be changed come summer. They did a good job. I will definitely go back to them again for other service that they do.
4/ 5stars
by  
on November 6, 2015
Stopped for an inspection sticker - an hour later was still waiting for SUV to be brought in for the inspection. I added a lifetime alignment service as it was apparent I would be there for awhile. I was happy with the service performed just not with the wait - it did seem that they were somewhat busy. My recommendation is to have a dedicated state inspection technician.
5/ 5stars
by  
on October 26, 2015
I called this weekend to see if Firestone had tires available for my truck. I was given a good quote on the phone. When I arrived, the store was quite busy. I was very impressed by how quickly they managed to get right to work on my truck. They installed the new tires faster than I expected given the number of people in the store. While I was there, they also noticed that my Safety Inspection was out of date, and inspected my truck at the same time. I'm glad that they caught it, because it likely saved me from a ticket in the future.
4/ 5stars
by  
on October 24, 2015
I spoke to the manager on the phone and told him I was comparing his quote with a competitor of yours price. I said three times on the phone I want a price with alignment. He told me on the phone that the price of the service is out the door. I want to say that after getting the price I was very happy. I am familiar with the Firestone tires. Your top of the line tire is what I was quoted and the one I was comparing. When I got to the store for appt I was told the price did not include the alignmen . I don't like change and I paid the price quoted $591.00 but this price was $200 more than the price quoted for their best tire. I had to take the step down tire to have that price quoted and still get the alignment. I have always done an alignment when purchasing 4 tires. Like I said I was happy after the price and tell you the truth, I don't see any difference in the ride from the tires I took off. $600 I think is enough to pay for tires for a minivan. I really like the tech on your best tire. I was sold on them. I am not sold on the tires on my van.
5/ 5stars
by  
on October 17, 2015
time and effort very appreciated as well as expert advise and work performed.
4/ 5stars
by  
on October 14, 2015
I was extremely happy with the service I recently received on my car on my first visit to Firestone. The employees were super nice and they were honest and upfront with me which I really appreciated. The only thing negative I have to say is my appointment was at 1pm and they never took my car in until 1:30pm. BUT they fixed my car and were apologetic. To me, getting my car fixed and running in proper order is most important. I will DEFINITLY go back and have definitely spread the word on how happy I am with Firestone! Thank You!!! :)
5/ 5stars
by  
on October 6, 2015
We had a flat tire, they repaired it in a reasonable amount of time.
5/ 5stars
by  
on October 4, 2015
The light is working perfect thanks, i will see you again in the future. Good service
5/ 5stars
by  
on October 3, 2015
Very helpful with calling to make service apt for my car ! Didn't have to do that , and Dan did !
4/ 5stars
by  
on September 14, 2015
It was good experience with Firestone. Employee were very friendly and understanding.
5/ 5stars
by  
on August 24, 2015
My car was overheating and another mechanic had failed to resolve the issue. Firestone was able to get it sorted out. Dan and Tom were really good at explaining what the problem was and what they were doing to fix it. They kept me informed when there was a slight delay because they had to order a part, and everything was very smooth and understandable.
5/ 5stars
by  
on August 6, 2015
Fast nail removal. They were extremely fast/polite.
5/ 5stars
by  
on July 13, 2015
I went in for an oil change and left happy. Two weeks later My motor started to make machine gun like noises. I did some independant research and discovered it was an oil issue. I was told by a few reliable sources the motor needs replacement. I called Firestone and spoke with the manager. He suggested I send it down to his shop for further inspection. After I had it sent to his shop I recieved a phone call confirming it be an oil issue and I would in deed need a new motor. The manger was nice enough to locate an engine and offer me an affordable labor rate. I was told it would take a week to pull the old motor and install the new one. In the I walked away very happy.They were very proffessional and honest. Upon pick up of the vehicle I was very surprised. Not only did they do the motor swap, they also fixed a few things unrelated to the services requested. They fixed my A/C (which never worked for me), My exhaust was serviced and my rear brakes seemed to have been serviced as well. My faith was reinstilled after this visit.
3/ 5stars
by  
on July 8, 2015
I was pleased with the appointment time and was greeted nicely but the wait time was slightly longer than I was told and the car was handed back to me without the oil life being reset and the amount of oil on the outside and inside of the car was unacceptable.
5/ 5stars
by  
on July 1, 2015
The manager was very helpful in my purchase. I never felt rushed or pressured into making a decision. The whole experience was fantastic. Not what you would expect from a national chain. Very personable service and employees that care!
5/ 5stars
by  
on June 27, 2015
Loved the work, love the tires.. After getting a quote from the West Springfield Firestone I went to several other places to price shop only to find that I was wasting my gas. When you get to the nuts and bolts of the complete job, Firestone had what I wanted for the best price. Went back and recieved great service. After, I took my van up on the highway and found my tires to be much quieter that the good years they replaced.
5/ 5stars
by  
on June 10, 2015
I used them back in January to get new tires on my car. Great prices, great desk staff, and great mechanics. Very efficient and professional. Would definitely recommend.
5/ 5stars
by  
on June 9, 2015
I used them to solve my tire issues and I'm glad I did
3/ 5stars
by  
on June 6, 2015
The attention way good, but the manager Dan I think, doesn't get off the chair and is somewhat rude to the customers. The guy Jesus should be more proactive with the people that speak spanish and not ignore them.
1/ 5stars
by  
on May 15, 2015
I keep bringing in my vehicle for brake issues, spent a lot of money and come away with the same problem but this time they are worse than before. I will no longer go to a Firestone
5/ 5stars
by  
on May 4, 2015
I went to firestone because I had low pressure in my tire. I didn't know if I needed new tires or not. The service I got was above excellent. The store manager Dan Hamlett was very honest and extremely knowledgeable was able to explain in deteail the issue with the tire and anawer other conquestions about tires for me. I thought I had to get 4 new tires which at this point in time is not really affordable because I just had my son born so my wife and I are just scraping by. I have been to a few places where they try to rip you off and tell you that you have to by this or fix that it's nice to be treated with respect and honesty it goes along way. I will definitely be going to West springfield firestone for future work.
4/ 5stars
by  
on April 26, 2015
I did an oil change - it was a good & quick service. I was also able to use a $30 off coupon which made da visit even better.
1/ 5stars
by  
on February 26, 2015
After taking my truck here for several years, this trip was terrible. On first visit for an issue with steering, they told me the power steering pump was OK, but intermediate drive shaft was binding at the joint (~$500). Less than a week later, same loss of steering issue with my wife driving our 2 year old son. On return, I was told the pump was bad, and the shop tried to charge me for it. After making my point clear that I was previously told the pump was good, they agreed not to charge me. However I declined any additional work, which could have totaled more than $1000 (rack, tie rod ends). A day after being called to pick the truck up (I was out of town), I arrived, only to be told the truck wasn't ready, as it was leaking power steering fluid. Several days after bringing the truck home, I found power steering fluid in my driveway. While at another shop for evaluation, they noted excessive damage to the rod coming into the power steering pump, as if it had been unnecessarily hammered and therefore would not sit properly, causing the leak. I understand this crew may not be as experienced as the crew and master mechanic that kept me coming back for several years; however their lack of professionalism and willingness to admit their errors and correct them means I will probably never visit any Firestone again, let alone this location. 
2/ 5stars
by  
on February 25, 2015
i had one good transaction & one terrible one, the bad transaction voided the good one.
5/ 5stars
by  
on February 3, 2015
Always have a great experience here. They are honest and thorough.
1/ 5stars
by  
on February 2, 2015
I went there. They no help me. Very bad service and rude
4/ 5stars
by  
on February 2, 2015
I have been receiving quality care from Firestone for some years. I recently experienced a gas leak which was very costly thanks to Firestone credit card I was able to have the gas leak repaired and pay on the card in monthly payments. Thank you Firestone Angie
1/ 5stars
by  
on February 1, 2015
I went there for issues with a tire, they were not only extremely rude.. But the costs were high compared to other garages. I went there as not many people were in the lot- and I was rushed for time.. Well I should've took the empty lot into consideration . Over an HOUR later they came back.. Problem wasn't even fixed.
4/ 5stars
by  
on January 27, 2015
Every 4 months to do my oil change... Getting my tires changed
1/ 5stars
by  
on January 25, 2015
Bought 4 tires. One split within 2 weeks. Store claimed it was my fault and that it was not covered under the warranty. Cost me more money. Apparently the warranty does not cover much, so what good is it
1/ 5stars
by  
on January 23, 2015
The change in managers has left the location with a different feel. I will not be taking my vehicles there any longer.
5/ 5stars
by  
on January 23, 2015
great service been going to Firestone for years....
5/ 5stars
by  
on January 22, 2015
Dan was very knowekedgable of the products available and matched the best option to my needs

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