Car Repairs And Tires At 40 Arsenal St From Your Watertown Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 40 Arsenal St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Store #744 Managed by Salvador Gutierrez

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll inspect fluid levels, wipers, belts, and more. Additionally, our team believes in delivering the best quality service possible, all at great prices and quick turnaround times. Stop by our store today or plan your appointment online or by calling (617) 607-3040.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 33 Reviews
5/ 5stars
by  
on March 25, 2016
Sal did a great job!
3/ 5stars
by  
on December 17, 2015
I went there for alignment work. When I got the car back I noticed the acceleration was bad when shifting gears (automatic). While this is not their fault I brought it back for a look. They did a "safety inspection" and found nothing wrong. I brought it to my gas station and the transmission fluid was way low and filthy. Seems odd that Firestone would miss this.
5/ 5stars
by  
on December 15, 2015
Salvador was a pleasure to work with. In fact, going forward if I need car service I will use Firestone and that store. You can thank him for that.
5/ 5stars
by  
on December 9, 2015
They fit our car in for breaks when my break lights came on the day we were supposed to leave to travel hundreds of miles for Thanksgiving. They even stayed lated to finish.
5/ 5stars
by  
on December 6, 2015
I always come her for service on my car. The guys do a great job and dont try to get me to buy un-necessary services. Sal is the best!!!
1/ 5stars
by  
on November 30, 2015
They didn't do anything ! Absolutely the same than before !
5/ 5stars
by  
on November 4, 2015
I used Firestone about a week ago, Jesse, Mike and Sal really took care of me and ensured I got back on the road. Thanks guys! They helped me with the CC process and treated me like a member of their own family. Really appreciate all the help.
2/ 5stars
by  
on November 2, 2015
I received a discount coupon in the mail for a $19.95. oil change. I was charged $35.00. I asked why and was told that my Vehical required more oil I.e. 7quarts instead of 5. If I got 5 quarts for $19.95, 2 more for an additïonal $15.00, did not make sense. A satisfactory explanation was not given and I concluded that the coupon was very misleading. Further, I was in a hurry and after the car was done the attendant did not bother to tell me. After 20 minutes I indicated I needed to leave and then was told the work was completed. Overall the experience was unsatisfactory.
5/ 5stars
on November 1, 2015
Great experience there. They answered all my questions and gave me a great deal on tires. Look for specials and open a credit card there for even a better deal.
5/ 5stars
by  
on October 22, 2015
I used them 2 weeks ago great experience !!Honest and professionals
5/ 5stars
by  
on October 20, 2015
They were very attentive to my cars needs great service, and great customer service! The manager Sal was very helpful and caring!
5/ 5stars
by  
on October 6, 2015
I went to this location to handle a tire warranty issue and the manager, Sal Gutierrez, was extremely helpful and ensured the matter was handled in a timely, professional manner and I left the store another satisfied customer.
5/ 5stars
by  
on September 23, 2015
I needed to have a tire replaced. They were very friendly and kept me updated on the work. They also discovered that my brakes were very worn and needed replacing. I'm glad that I brought my car in, or I wouldn't have known.
3/ 5stars
by  
on September 11, 2015
The service overall was good. They delivered me the car back within the time they had promised, I was happy with that. One thing that I did not like was the attitude of the person behind the desk. He was very cold, rude and was not customer focused. I think they need training on how to talk to the customers. Otherwise, it was a good service
5/ 5stars
by  
on August 8, 2015
Had my oil changed a couple of weeks ago, I was in and out in no time, considering it was busy. They went over my car checked everything, topped off my fluids including my washer fluid.the staff was very knowledgeable and friendly. And all for a great price. I would go there again, and will recommend the Firestone service center in Watertown MA to all my friends.I have also got great deals on tires there in the past, a great place, one stop car care.
5/ 5stars
by  
on August 6, 2015
with great professionalism the car's a/c was tested and thoroughly reviewed and corrected with minimal cost and top flight service!!!
5/ 5stars
by  
on June 3, 2015
Those guys are super experienced and professional.
5/ 5stars
by  
on May 28, 2015
Mike is the man. He's very knowledgeable, efficient, fair and honest. Easy people to work with and always do a great job! Highly recommended!
2/ 5stars
by  
on May 27, 2015
I read other reviews that said this location will scratch your rims. I came here anyway for the convenience, assuming that those reviewers might just be precious about their rims. I was shocked at the level of damage on my rim when they were done. Didn't seem worth my my time to fight about it so I drove off but in one hour your guys did more damage to my rims than two years of living in Boston.
5/ 5stars
by  
on May 4, 2015
I had my oil changed and my antifreeze done within 40 mins, it was really quick. Usually it takes them a bit but I was so happy that they performed the jobs in such timely manner. They're always very courteous and informative, been very happy customer of firestone for years.
5/ 5stars
by  
on April 17, 2015
they service my toyota 4 runner 2 weeks ago great job thank you guys, than a week ago I send my daughter for windshild wipes , they put new set, i' m very happy thank you,
4/ 5stars
by  
on February 27, 2015
I went to Firestone as I needed care care and a reliable, skilled professional to ensure the work is properly done. Initially I was very impressed with the facility and cleanliness. I was told I needed further work that actually I really didn't need. I ended up going to Firestone in West Roxbury as I was disabled in Canton and that was the closest Firestone. I went to get new tires and the tire rods my car needed. I was told there were recommendations from Watertown I really didn't need. My cost of repairs in Watertown seemed much more and the time it took for the work was longer compared to the work done in West Roxbury. I will continue to do business with Firestone as overall, both locations were friendly and professional.
4/ 5stars
by  
on February 26, 2015
friendly staff and speedy service. I am a stickler for good customer service and was happy leaving the shop.
5/ 5stars
by  
on February 25, 2015
Friendly staff, great customer service skills. The manager kyle was very helpful. Will be back & will definitely recommend!
5/ 5stars
by  
on February 17, 2015
The gang is alway helpful. with on time promisis of time to complete service.
5/ 5stars
by  
on February 10, 2015
they were great. perfect for all the snow we've been getting
5/ 5stars
by  
on February 9, 2015
this time it was just a simple battery,but as always they went out of their way to find us coupons and additional discounts. they are always friendly and courteous. Our cars don't go anywhere else
5/ 5stars
by  
on February 6, 2015
Timely, straight-forward, no attempts to sell me stuff. Exactly what I asked for.
5/ 5stars
by  
on February 6, 2015
They solved my battery problem so fast after check it.
5/ 5stars
by  
on February 2, 2015
The team of advisors at this location is stellar. Even when questions or issues arise, they quickly address and rectify. I'd recommend this location.
5/ 5stars
by  
on February 2, 2015
Very friendly and thorough service I highly recommend this location
5/ 5stars
by  
on February 2, 2015
Very friendly, low key but very knowledgeable. No hard sell
5/ 5stars
by  
on January 23, 2015
I used to live in Watertown and went for my oil changes and general mechanic needs and they were always fast to take me in and try to get me out as quickly as possible. I love Mike as a service guys, he is the best! He knows what he is talking about! I still go backfor my auto needs when I can.

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