Car Tires And Services At 1666 Boston Rd: Firestone Complete Auto Care In Springfield

Come in to your nearest Firestone Complete Auto Care at 1666 Boston Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #19305 Managed by Brian Harrison

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll inspect tires, headlights, the battery, and more. Additionally, we're dedicated to delivering the best quality service possible, at unbeatable prices and a short waiting time. Come in today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means the service or repair is done right the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 33 Reviews
5/ 5stars
by  
on September 22, 2016
5/ 5stars
by  
on September 12, 2016
The gentlemen at this location are top notch. I will be using them for ALL of my maintenance needs in the future. Great job guys keep up the great work and excellent customer service!!
5/ 5stars
by  
on June 20, 2016
Always prompt and courteous service. The sales people know their product and are able to advise you in your best course of action
5/ 5stars
by  
on May 20, 2016
Your car will be done right the first time. They will explain everything that has to be done up front and and with your consent to do the work.
5/ 5stars
by  
on April 24, 2016
I went into the Service Center with the ever popular "there a strange noiso coming from the front of the car". The Service writer listen to me for a full explaination, and personally took the car for a test drive with the service Tech to verify the sound and assist in diagnose the problem. At each step the staff informed me of the progress and the expected time of completion. To my amazement and satisfaction the repair was completed within the time as stated and the car performs and I expected it should.Thank You Ken and Staff. Your Team is the GREATEST
5/ 5stars
by  
on April 6, 2016
Was very happy with the way I was treated and the service. I brought my vehicle for an oil change and was made aware of a nail in the tire and it was repaired. Would highly recommend this store.
4/ 5stars
by  
on December 19, 2015
I used them last week and I am so happy that I did.
5/ 5stars
by  
on December 15, 2015
Called to get a quote and Brian was very helpful and took his time to explain to me what they offer and different types of tires. I was totally sold. I went in the same day and got 4 new tires. Thanks for great service.
5/ 5stars
by  
on December 6, 2015
Every manager and service technician does and excellent job here. I always get the best service, great prices and knowledgeable technicians. Today, I observed Kyle A. (Service Advisor) bend over backwards to help a person with a tire replacement as their funds were limited. He was sensitive to their situation and provided a great solution and service. Terrific. This place is highly recommended.
5/ 5stars
by  
on November 28, 2015
Ingeneral every was very good didn't try tosell me something I didn't need or service I didn't need unless I truly needed it the tires are excellent
5/ 5stars
by  
on November 14, 2015
Overall great service and friendly environment. I have been there to receive tire repairs then back again when I needed all new tires and an inspection sticker. Will continue to use them.
5/ 5stars
by  
on November 10, 2015
I brought my 2001 Dodge Dakota Truck in for tires and Mass state inspection sticker. The staff were very concerned about the safety of my truck and pointed out several mechanical issues that were of concern and could be hazardous if I were to drive this vehicle in this condition. They were very helpful and gave discounts on repairs that were needed to make my truck road ready. Hats off to them, good job !
5/ 5stars
by  
on November 8, 2015
I had a problem with a tire and they were very cordial and attentive to my problem very pleased with their approach
5/ 5stars
by  
on November 7, 2015
Familiar with the Firestone television ads that say, "Whatever you drive, drive a Firestone?" My family drives three of them, two of which are from the last century, and we've been going to the Boston Road Firestone for 23 years. While Brian and Tim haven't been running the store that whole time, my family has been dealing with them for a very long time - and we wouldn't go anywhere else. Unless it's crazy-busy (this is one of the busiest automotive shops I've every seen), they greet everyone like old friends. I've never had them say that something needed to be fixed that didn't need fixing and they've never tried to sell me anything I didn't need. We have had our less-than-perfect moments, but Brian and Tim are quick to correct any issues. In short: these guys do business like the good old days. I've trusted them with my family vehicles for over two decades and cannot recommend them enough.
5/ 5stars
by  
on October 27, 2015
I've been using this store location for almost 10 years. I put a lot of miles on my cars. There are 4 vehicles in my family. This current team is fantastic. I consider them as my mechanic. Whenever I have issues, which is often, I call and Tim or Brian address my nweds and put me at ease. I wish Firestone had a loyalty program that I could benefit from..
5/ 5stars
by  
on October 22, 2015
They actually replaced another non-firestone garage mistake!
5/ 5stars
by  
on October 18, 2015
I have an AWD car and was looking for two tires, Brian (manager) was so wonderful to me, we determined that the last person to put a tire on put wrong one and could've messed up my transmission due to AWD! Brian not only worked with me on finding tired but inexpensive and I had to replace all four, he was extremely kind and helpful :) then the next day I went back to get tires on and he made sure staff working took good care of me!! :)
5/ 5stars
by  
on September 25, 2015
I had an estimate from this shop a weeks ago and my car needs about $2,000 in repairs...car is almost paid off and a really good car overall. The manager on duty helped me figure out what I should get done first and helped me create a budget for the future work. I am so grateful to not be scared into getting all the work done at once and am looking forward to using these guys for all my future car care needs!
5/ 5stars
by  
on September 14, 2015
I used them twice in the last week.work done was perfect.they are honest and very comfortable to deal with.both times they took care of me and made the room to fix my car and get it back to me the same day
5/ 5stars
by  
on September 12, 2015
It's been a long time since i found a place that i am so impressed with with respect to the knowledge and service afforded me by your manager brian harrison and the manager of vehicle services ,tim whitney.i am so glad i took the chance and stopped in your firestone complete auto care on boston rd,springfield,mass.
5/ 5stars
by  
on September 3, 2015
Glad I stopped in went to get a tire fixed and left with a lot of work done great deals EXTREMLY fast service and done correctly and the staff was very profession I have found my new maintance home for my car
1/ 5stars
by  
on August 29, 2015
Awful. This is the only way I can describe my experience. I have to write at least 44 characters so I am doing my best to get to the end of this review. Please publish my review. It is very accurate when I say to you Awful is a perfect word to describe my impression of my experience.
5/ 5stars
by  
on August 6, 2015
I would recommend firestone in Springfield ms on boston post road aka route 20. The advisers go out of their way to make sure that you are satisfied!! Clean...
1/ 5stars
by  
on June 17, 2015
They want to charge me 450 for a job that cost $23
5/ 5stars
by  
on May 26, 2015
Bought four Destination LE's for my pickup. Brian helped me save some serious money by suggesting I wait a week as Firestone was about to have a sale. Thanks for the great service
5/ 5stars
by  
on February 11, 2015
It is my first priority store for my car service. I am a customer almost 20 years.
5/ 5stars
by  
on February 7, 2015
We first brought one of our vehicles to the Springfield Location more than 12 years ago and immediately discovered how trustworthy and honest the entire crew there is. After being "taken" by local mechanics, chains and dealerships we found the guidance offered by Tim and the rest of the team to be spot on. They've never tried to talk us into something that didn't need to be fixed and they understand that I like to do some of the work myself. I am very comfortable that my wife and daughter are in good hands if I'm not there. Dave and Edwin are some of the best technicians I've ever witnessed and always make certain the job is done right. They're why two of our cars are still on the road today. We heartily recommend the Springfield, MA location
5/ 5stars
by  
on February 6, 2015
These guys are money. Solid workmanship, great prices, good explanations of work needed. Good tires and watch for specials as these are very good.
3/ 5stars
by  
on February 6, 2015
Good service, good location, good people. Been going for years and only have used Firestone for all my cars. Biggest pain is constanly having new people to explain what a loyal customer I am.
5/ 5stars
by  
on January 28, 2015
I hadbeen to Firestone several times for a persistent brake issue and never once worried that I would leave with an incomplete repair or be overcharged for anything. The reps who helped me were polite, friendly, fair and honest. They worked on the issue until it was resolved and stood by their work. I will be returning here for anything else I may need in the future.
5/ 5stars
by  
on January 28, 2015
I've been using this location for my alignments, balancing and tire purchases for the past few year. The team is always professional and friendly and I always recommend them to my friends.
1/ 5stars
by  
on January 25, 2015
Very disappointing returned the next day for job not completed Vehicle complicated to change headlight !!!! Maybe training was not thorough GMC Yukon 2007
1/ 5stars
by  
on January 24, 2015
the service was very poor, I had to return to the center 4 times and the problem was not solved. the manager, told me that I needed 2 motor mounts, when that didn't solve the problem, he said I need 2 more motor mounts, when the problem was not solve he said I needed a transmission, or a torque converter, at that point I had spent over a $1,000.00 I ask him to credit my account, he said no because my car needed the parts. needless to say , he didn't solve the problem.

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