Car Tires And Services At 27 S Quinsigamond Ave: Firestone Complete Auto Care In Shrewsbury

Ready to come in to your local Firestone Complete Auto Care on 27 S Quinsigamond Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

27 S Quinsigamond Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #6521 Managed by Luis Guevara

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll examine lights, steering, the battery, and more. Additionally, our team believes in giving you the best service possible, at affordable prices and quick turnaround times. Visit our location today or plan your appointment online or by calling (508) 340-4238.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 43 Reviews
5/ 5stars
by  
on June 14, 2016
2/ 5stars
by  
on June 12, 2016
Extreme lack of knowledge of the tpms to the point I had to Google the system and explain it to them. Service I didn't ask for or authorize was done. And car was covered inside and out with grease.
5/ 5stars
by  
on May 29, 2016
This was my first time at that location and I was very impressed with the customer service and my overall experience. I will recommend this location to others.
4/ 5stars
by  
on December 14, 2015
I can give the firestone a 5 star rating, the technicians always did a great job on my car, but I strongly feel the front desk reps need serious training, they have very limited knowledge about the service and warranty plans, they almost made me to pay for the service even though I had warranty until someone from the repair technicians said the warranty will cover for the repair and I don't need to pay.
1/ 5stars
by  
on December 9, 2015
I took my car for a oil change and tire rotation then a person call me "you battery is leaking you need a new one" when I when to paid I had a coupon and was not apply.
5/ 5stars
by  
on December 4, 2015
I had a flat tire. They took the tire in and immediately repaired it. Did not try to sell me a new tire. I appreciate that type of honest service.
5/ 5stars
by  
on December 4, 2015
I got my wheel alignment and oil change done. Very professional people and I am fully satisfied with the work.
5/ 5stars
by  
on December 4, 2015
Had to be at work in 2 hours. The firestone guys got me out of there quick and on my way to work.
5/ 5stars
by  
on November 28, 2015
this place has great service. I highly recommend this store and location,the manager luis Guevara and his team provided the best service for me today, they were very professional and friendly.im definitely going there any time I need work done to my vechicle. go check them out
5/ 5stars
by  
on November 25, 2015
Very knowledgeable very fast I would use them again
5/ 5stars
by  
on November 20, 2015
I got a flat after my chemo treatment and was unable to change my tire. Had my car towed (AAA) to the Shrewsbury location. My tire could not be repaired. Since my illness I have not been able to work and we lost everything. I could not afford a tire but thanks to Adam's generosity I was able to buy a tire. God bless you Adam and have a wonderful holiday. Thanks for making us smile again!
5/ 5stars
by  
on October 31, 2015
Luis consistently provides the best customer service. His customer service skills are the reason why I trust Firestone. He demonstrates care for my vehicle.
4/ 5stars
by  
on October 29, 2015
I was a Firestone employee always like your tires wish you still had the stealtex tire around and your off road tires available wish i had the mone for snows
4/ 5stars
by  
on October 14, 2015
Everyone was nice went in for an oil change and they were very quick
5/ 5stars
by  
on October 13, 2015
Called last minute for an oil change and also needed new tires. We were able to get appt. the next day and service was awesome.
5/ 5stars
by  
on October 9, 2015
Great service quick and easy. Used mats and seat covers
5/ 5stars
by  
on October 7, 2015
I took my car in for a routine oil change and a couple of other maintenance issues. I found the staff to be extremely courteous and professional---probably the best I've ever encountered at an auto care center. I appreciated them taking the time to explain things carefully to me and to keep me updated on the status of my car. I was very satisfied with the services done.
5/ 5stars
by  
on October 5, 2015
Great service overall again! Thx Rick (Asst Mang)!
5/ 5stars
by  
on September 30, 2015
I enjoyed the car services experience- oil change & tire rotation. I would use or recommend this location.
5/ 5stars
by  
on September 27, 2015
Everyone went above and beyond. You don't see service like this anymore. They really did care about helping the customer
5/ 5stars
by  
on September 26, 2015
Im happy with the service from a week ago keep services like that
5/ 5stars
by  
on September 17, 2015
Excellent, courteous, and professional service at the time of purchasing my set of tires, and in two follow up visits to have damaged tires replace under road hazard warranty. Will always check with them before purchasing any tires in the future.
1/ 5stars
by  
on September 13, 2015
I had chosen Firestone to service my new car, which has less then 30,000 miles. I would make an oil change appointment every 3,000 miles, which is what they recommended. I went in for an oil change on August 3rd and a month later there was no oil left in my car and my drive way was covered in oil leaks because Firestone failed to tighten the drain plug on the car during the last service. As I was looking through the receipts, I noticed that the mileage, the date on the inspection sticker (which said 04-06-14), and my license plate numbers were all wrong. When I brought it to the attention of the store manager, he was very unprofessional and didn't even offer an apology for their carelessness. I, personally, could never trust this branch again and advise other's to be weary of their next 'inexpensive' oil change, which can in the end cost you thousands on engine repairs.
5/ 5stars
by  
on August 4, 2015
The service my boyfriend and I received at this establishment was above and beyond anything I could have expected. Loren was pleasant, helpful, honest, and fair. I received quality work with a short turnaround time at an amazing price. I felt so well taken care of, like we were family. From now on I will only be doing my business here regarding any services they offer. Thank you so much!
2/ 5stars
by  
on July 3, 2015
They "lost" my hubcap while patching my tire. For a tire specialist place I don't think that should happen, went back in to see what happened and they basically told me they don't know anything about it, they would order a new one and call me when it arrived. That was Monday, it's now Friday and I have yet to receive a call. Safe to say I won't be returning, and it's sad because they are in the same plaza as my work and it's very convienent to go to, not worth it if something like that will happen. I was going to wait on the review till I got a call back but you guys have sent me this email about 5 times already so I figured I should respond.
5/ 5stars
by  
on July 1, 2015
I am a customer of this location for many years and we had a lot of work done on our cars. People are very professional and accomodating to customers and work is done right. They stay behind their work and if a part failed or similar, they replaced it, no questions asked. We are very satisfied with team managed by Loren Matthews. Thank you for the great service!
5/ 5stars
by  
on June 24, 2015
I went in for tires knowing I needed new brakes as well but figuring I didn't have the time to deal with that. I ended up leaving with new tires and brakes in just under 2 hours. They were very respectful of my time and got me out of there earlier than estimated. At no point did I feel like anyone was talking down to me or trying to sell me anything I didn't need. I am very pleased with the experience.
5/ 5stars
by  
on June 16, 2015
Love this place The guy was so honest , frank told me exactly what my car problem was and just saved a lot of money
5/ 5stars
by  
on June 7, 2015
The store manager Frank is great and defiantly I'll be back at this location.
5/ 5stars
by  
on May 19, 2015
I have arrived at the shop to have my car checked out for electrical problems. The mechanic was able to correctly diagnose that the battery needed to be changed and that the alternator was also drained. I decided to have the battery change; they were very quick with the service (took less than an hour) and provided very honest and straight forward feedback. I have left with a very satisfied mood due to the great service experienced.
5/ 5stars
by  
on May 18, 2015
I used them few days ago and they were really kind and fixed my car perfectly.
2/ 5stars
by  
on May 17, 2015
had an oil change done but they forgot to rotate wheels
5/ 5stars
by  
on April 28, 2015
I have been a customer at the Shrewsbury Firestone location for approximately 3 years now. Lauren and his team consistently do a great job. Quality work and Great customer service
5/ 5stars
by  
on February 26, 2015
I've been a customer there for over 5 years and have always been greated with a smile and well taken care of.
5/ 5stars
by  
on February 26, 2015
i appreciated the friendly associates as soon as I walked in. The service was quick and reasonably priced.
4/ 5stars
by  
on February 26, 2015
I went for oil change for my car and they did a very good service. Also wait time was very less.
5/ 5stars
by  
on February 26, 2015
I've been with them for 10 years and found that they are honest and helpful. The manager Loree and Frank are very nice.
5/ 5stars
by  
on February 25, 2015
Last month both back tires needed air multiple times. I took the car to Firestone in Shrewsbury and once again was not disappointed. Both tires were punctured and the service writer explained how they would repair them. I was a bit leery but he and the Manager assured me that I would not have any issues. My wife and I have been going to this store for years and highly recommend their service
5/ 5stars
by  
on February 6, 2015
I bought 2 set off tire and they take care of them! I work for tire company in my life time! The Shrewberry store is my shop! First choice!!
5/ 5stars
by  
on February 5, 2015
Lauren the GM is an amazing! Every time I bring my car into the shop for regular services or for emergencies, I am treated like family. They never tell me I need something that I don't. I do get second opinions and then ultimately go back for the service to be done.
5/ 5stars
by  
on February 1, 2015
I changed 4 tires about a month ago, plus oil and tires alignment, excellent job done.
1/ 5stars
by  
on January 25, 2015
USED 4 TIRES FOR TWO WEEKS AND STARTED HAVING PROBLEM WITH ONE OF THEM. IT ALWAYS LOSSES AIR.
5/ 5stars
by  
on January 24, 2015
I highly recommend the Shrewsbury Firestone. Loran, Frank and the rest of the staff have amazing customer service. I know that I'm always going to be treated right and they are very honest with the car services I need (or what I don't really need) I introduced my daughter who just started driving to the crew and said you can feel comfortable with any car care suggestion they make:) I highly recommend the Shrewsbury Firestone Location!!!

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