Firestone Complete Auto Care: Your Source For Tires And Repairs At 327 King St In Northampton

Come in to your nearest Firestone Complete Auto Care at 327 King St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #21970 Managed by Jason Batrano

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine tires, headlights, hoses, and more. Plus, we're devoted to delivering the best quality service possible, at unbeatable prices and short wait times. Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 27 Reviews
5/ 5stars
by  
on March 23, 2016
From my first phone call to inquire about availability and pricing of tires to the moment I drove off I was not only extremely impressed but very surprised at the knowledge, professionalism and customer focused atmosphere of this Firestone location. Store Manager and customer service rep as well as the technician were something I have not experienced in a automotive shop of this type.. I'm a believer and will be back.. Thanks guys for your help and personal touch!!
5/ 5stars
by  
on March 11, 2016
Great service advisors here that talk in a genuine way by recomending what needs to be done now, what should be done soon, and what you should consider planning for, without being rude and pushy.
3/ 5stars
by  
on December 5, 2015
I went in to have studded snow tires put on my daughter's car. When the car was done I never thought to look at the work they did. I drove home, 20 miles, and then noticed the tires were not studded. Had to make another trip to Northampton. Make sure you check over there work
5/ 5stars
by  
on November 25, 2015
I needed new snow tires and my car inspected and they did that while I waited in the lounge area.
5/ 5stars
by  
on October 31, 2015
My friend and I were taking a roadtrip from NJ to VT when my car broke down along the highway on 91N in Northampton, MA (4 hours from home). It was towed to Firestone (one of the few auto service centers open on a Sunday), where I was told the car needed a new engine (a $6K repair). Very upset, we quickly had to figure out what to do. Nick, one of the associates, drove my friend and I to a nearby restaurant where we could stay until our ride came to get us. Once I decided I wanted the car towed back to NJ, Firestone let me keep my car on their premises for one week free of charge. Jordan, another associate, kept in communication with me to let me know what the technician recommended, when the car was being towed, and offered any follow-up services. Despite the messy circumstances, the guys all handled the situation with great care, concern, and professionalism. Would recommend this location to anyone in a heartbeat.
5/ 5stars
by  
on October 7, 2015
I only got my car inspected but they were very fast and friendly. I will come back here again.
4/ 5stars
by  
on September 11, 2015
Everyone seems to say "dont go to Firestone, they charge way too much", but this is not the experience I had. I have a friend who works there, John, and when I made my appointment online which was super easy, I ended up wanting to make my appointment sooner, so I called and they were more than happy to move my appointment up and they werent hesitatnt to work around John's schedule so he could be my technician. John was always fantastic and I was really hesitant at first to go back to stock tire size and when he told me about the Destination LE2, I fell in love. It drove like a dream when I left the lot! I am ecstatic with the service I have gotten from Firestone. I will be back.
5/ 5stars
by  
on August 28, 2015
very satisfied, took me right in and i was back on the road early afternoon after being towed bad alternator, i felt they were very honest and service was excellent northampton mass firestone
5/ 5stars
by  
on August 6, 2015
Bought new tires at Northampton store recently. Staff was great, manager was very accomodating, and we are very happy with our purchase overall.
5/ 5stars
by  
on August 6, 2015
My oil change was done quickly, and the workers were friendly.
5/ 5stars
by  
on June 9, 2015
Great service. Professional and welcoming. Clean facility and comfortable setting.
5/ 5stars
by  
on June 9, 2015
Got state inspection done without a wait. Good place.
5/ 5stars
by  
on April 17, 2015
Very accommodating when I was in a bind - fit me into their schedule and gave great service.
3/ 5stars
by  
on April 17, 2015
I had a slow leak in one of my tires that required patching. I scheduled an appointment online for 11 AM. Unfortunately, my car wasn't even pulled into the garage until 12 PM. I remained there for another hour waiting. I think 2 hours for a scheduled tire patch is a little excessive. I understand it may have been a busy day, but what was the point of me scheduling service ahead of time?
3/ 5stars
by  
on March 11, 2015
I went in to get my inspection sticker and failed for wiper blades and a side head light. They told me they could replace wiper blade and light bulb for approximately 40 dollars. I went to auto parts store and did them myself for about 11 dollars and returned to get my car reinspected and it passed.
2/ 5stars
by  
on February 26, 2015
I needed my oil changed and they did it, so that was appropriate.
2/ 5stars
by  
on February 26, 2015
All staff were nice and professional but i came in to get one tire changed (i had a flat) and waited for 45 minutes - when they called my name i thought i was done - instead the dude said, "yeah, your car is all wheel drive so we would have to change all 4 tires because of how the treads would wear unevenly". Ok - why not tell me that 45 minute ago when I walked in ?
5/ 5stars
by  
on February 26, 2015
In a nut shell Firestone has done a variety of services for me, simple oil changes, brakes, batteries, inspections, tires and my last adventure a miserable oil leak! They have been pretty up front and honest about any additional repairs or recommendations that they may have come across during a routine service. They have never pushed or tried selling me anything I didn't need I feel confident that if it were a a safety issue they would let me know at that time, the urgency of it all. I appreciate their expertise. They have great hours as well!
5/ 5stars
by  
on February 22, 2015
I have been a repeat customer for years, and see no reason to change that any time soon. These guys do great work, which they stand by, and they respect my time. They are a pleasure to do business with. Trust is important when it comes to who you let work on your vehicle which you trust with your life every day, I can tell you that the guys at Firestone Complete Auto Care of Northampton have earned mine.
5/ 5stars
by  
on February 8, 2015
Jason is our go to man when we have any problems with our vehicles. He is very helpful and knows how to explain what is going on and how it can be fixed. A+++++
5/ 5stars
by  
on February 3, 2015
We've been with them for over 15 years. We've always used Firestone for all our car servicing needs. Whatever make or model they always came through for us. We trust them to give us a good price and several options. Their service is all about taking care of their customers. They help us to save money by suggesting what needs to be done immediately for safety reasons and what can be postponed temporarily. This helps us manage the cost of maintaining a reliable car.
5/ 5stars
by  
on January 27, 2015
I have found the local Firestone to be efficient and friendly. pricing is competitive and problems are handled quickly and fairly if they arise at all. All that having been said the waiting area is austere and not conducive to any kind of productive work or even comfort. A TV and 5 or 6 straight back kitchen type chairs made up the waiting area, It really needs an upgrade unless customers are going to be taken care of in a very brief period of time, but no one is that fast eh!
5/ 5stars
by  
on January 24, 2015
I got an oil change last Saturday. I did not make an appointment, and they were quite busy. But they fit me in, and got the oil change done really quickly. Great service!
5/ 5stars
by  
on January 23, 2015
It was quick and they provided me with a report of the car inspection.
5/ 5stars
by  
on January 23, 2015
Probably not, or at least, it's a weird question. But honestly, I cannot say enough good things about the experience I have with Firestone. The service is always excellent, the staff are friendly and professional, all charges are explained, and there is never a long wait. I am so happy with their service that I've used Firestone Northampton as my auto care provider even when I lived in Northern Franklin County (40 minutes away). The service is just that good, really exceptional. And I trust Jason and his team implicitly.
1/ 5stars
by  
on January 22, 2015
I spent thousands of dollars at this location and another in NJ to attempt to fix an issue that I found out only a dealer could fix. Much of that money was spent on the same diagnostic tests over and over again. I will never trust Firestobe with so much as an oil change from now on.
5/ 5stars
by  
on January 22, 2015
Quick diagnostic information, prompt efficient service.

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