on July 11, 2017
Great customer service by Brian and his crew,
on April 19, 2017
well managed, professional employees, a can do auto center. I dealt with Fred the manager two tires ordered thru the tire rack were mounted. Yes they will do that the tires were even shipped to them..one of the tires had a slow leak. They found a tiny crack in the Alloy wheel, not a common occurrence, re mounted the tire on the spare wheel and off I went. Totally different from many dealerships a trustworthy shop with a experienced staff. I will return when the new wheel arrives.
on March 17, 2017
I would not recommend this location, this is the second time I have been an experienced poor service. An appointment at 5pm was the beginning of a 2 hour wait for an oil change. Expensive and slow. There are many other choices of places to go.
on August 6, 2016
I had an 0800 appointment for an oil change, filter, balance and rotate tires, and check wheel alignment. I was to leave the car there and pick it up about 1100. I returned to the Firestone store but it was not finished until 1155. Besides the delay and having to wait, everything else was okay. V/r Amato P. Mongelluzzo
on May 31, 2016
Marlon the manager is a polite and friendly Service Manager offering a variety of services Firestone has and matches you with the best services your vehicle needs. Clinton is an awesome Technician with a vast knowledge and skills personally suited to your vehicle repairs. I brought my 2011 Gmc Acadia there on Monday 2016, May 30th on a holiday for an alternator repair with only 2 hours until close and they were able to have me on my way before the repair time they promised. I appreciated the courtesy, professionalism and friendliness displayed at the Timonium Firestone. Thanks Guys
on April 19, 2016
Steve, Greg, and Charlie saved the day when I came into their store to ask about prices for an oil pan. I told them I have a 2015 car and that I was told my drain plug was stripped and was stuck when I tried to get an oil change the day before, therefore I would need a new oil pan per the technician. Steve was able to squeeze me in last minute so Charlie could take a look at my car & Charlie was able to loosen, take out the drain plug, and replace it with a new one! They were all amazing and helped me out in a timely manner. I definitely will be coming back to their store for future car needs and will be making recommendations to friends and family to visit their store! They saved the day and I was one happy camper.
on March 20, 2016
Having been using this location for the last 3 - 4 years, store management and service advisers are great and they make the experience of spending money easy. Can't say enough good things about them.
on March 13, 2016
I was not pleased to set up a 7AM reserve time on Saturday & not have a technician waiting to install new tires. Why have me set up a time & not have someone ready at the time to take care of my car? I was very pleased to have the technician come directly to me & explain why my car was out of balance.
on November 28, 2015
Ran a flat tire on a busy Saturday. Needed a new tire to replace the spare. Marlon was able to get me in same day, with appointment, and took 45 minutes before I was on my way. Good as new!
on November 10, 2015
I called to say what I thought the problem was and made an appointment. When I arrived the part was there and I was finished in the time predicted. The price was also suprisingly lower than anticipated and the work seems great as expected.
on August 6, 2015
I used them to correct a problem that was created by self. (*Too much oil*) My car was towed there. They got me out in pretty good time but they chose which oil THEY wanted to put in my car (synthetic) and I was stuck with a $47 oil change bill. I have a Sonata GLS and my car doesn't call for synthetic oil. My darn car is now making sounds it never did. IRRITATED
on May 24, 2015
I took my car somewhere else last summer to have the air conditioning fixed. They not only didn't fix it, they couldn't diagnose the problem. Took it to Firestone a few weeks ago. They diagnosed it and fixed it quickly. I will go there again.
on May 20, 2015
Everyone here is so nice and pleasant. I've visited this location twice and i must say I haven't had a bad experience. Great service!
on February 25, 2015
Scott (Manager) did an excellent job from start to finish
on January 26, 2015
There were issues with my repair but they rectified the issue with so much professionalism and tact!
on January 25, 2015
The staff is always courteous and helpful. Appointment was on time and work done in a timely manner.
on January 23, 2015
My latest experience at this Firestone was less than satisfactory. I dropped my car off around three on a Saturday to get an oil change, and had called in the morning to make sure there was enough time. I was told that someone would call me when the car was done. They also usually call with recommendations/problems, etc. Nobody called but seeing as the store was closing at what I thought was 7:00 p.m., as that is what the hours state on the schedule an appointment section of their website, I headed over there anyway. When I arrived, the store was closed, and my car was locked in the garage. I found it strange that they would lock up a car overnight for an oil change without even calling me to let me know that it was being locked up. The next morning I came to pick up my car, and I did not make a big fuss but told the woman working the counter what had happened. She explained they were short staffed, but didn't offer an apology or anything. My husband and I will not be returning to this Firestone, as there are many other places to get oil changes where they do not lock your car up overnight without notifying you!