Firestone Complete Auto Care: Your Source For Tires And Repairs At 17620 Valley Mall Rd In Hagerstown

Come in to your nearest Firestone Complete Auto Care at 17620 Valley Mall Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

17620 Valley Mall Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-5p
Emergency Closure: {{ locations[0].alert }}
Store #16756 Managed by James Baillie

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine tires, air filters, the battery, and more. Additionally, our team believes in offering the most consistent service on the market, at unbeatable prices and a short waiting time. Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is done right the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.1 of 5) - 23 Reviews
5/ 5stars
by  
on November 30, 2015
We drove in from out of town with a bad wheel bearing. The service dept. was able to identify and repair our car within an hour or so on short notice. They were polite and very helpful. Thank you!
3/ 5stars
by  
on November 14, 2015
Took too long to tell me that the tires needed replaced.
4/ 5stars
by  
on October 15, 2015
I purchased tires from this hagerstown center a week ago, the installation was quick and I was happy with the service.
5/ 5stars
by  
on September 24, 2015
I had an oil change and tire rotation last week. Everyone was friendly and helpful with discussing service on my Honda. They were very honest and gave reliable advise. I would recommend the Hagerstown Firestone to anyone. I also had new tires put on a few months back and they were quick and friendly with that transaction as well.
5/ 5stars
by  
on September 21, 2015
I had 4 tires installed on my Escalade today and the Service was excellent. I had an appointment, was told it would take an hour and it was finished on time. I had my spare on and they took it off and replaced it under the truck for me at no charge. They of course looked over items to see if I needed any service, as all places do, and recommended a wheel alignment and I had a headlight out. The alignment check was free, which I'm sure they offer with every new tire. I thought that since the driver's side tire went flat and I ended up having it towed on a rollback that was the reason, but actually it was the right front. He explained to me what can cause a wheel to go out of alignment in plan language (I am totally ignorant when it comes to vehicles). No one tried to take advantage of me, and to be honest I was expecting it. They told me they could do it today if I wanted but advised that I should have it done soon, they gave me the printout of the alignment check and a quote. No pressure, complete professionalism, and I am very happy. I don't know why some of the other reviewers have had a negative experience, but mine was as I said....Excellent!
4/ 5stars
by  
on September 19, 2015
nice sales associates. some service tech are pros, some I wonder about
4/ 5stars
by  
on May 23, 2015
I had to have some emergency repairs done on my car. It was towed into Firestone and they were friendy responsive to my needs. The part had to be ordered through a dealer and it took two days but I am very satisfied with the quality of the repair that was done.
5/ 5stars
by  
on May 10, 2015
Received excellent service at a very reasonable price!
5/ 5stars
by  
on April 6, 2015
Would recommend Firestone to anyone. Fast, reliable, honest service.
5/ 5stars
by  
on February 7, 2015
I received great service when I stopped to have my tires checked.. I had a nail in my tire. I stopped to check about having it removed. My tires were in bad shape being a Senior citizen and female I was not aware they were in bad shape.. I needed 4 new tires which I received and am very pleased with the tires, they way they handle in bad weather and the service I received both very courteous and efficient...
4/ 5stars
by  
on February 6, 2015
My low tire light came on and I stopped by to get the tire checked. My tire pressure was checked more air added no problem with the tire found. Service was quick. Bathroom was clean.
5/ 5stars
by  
on February 6, 2015
They always complete their work in a timely manner. Also, they proactively gave me a coupon for my oil change, which was a really great surprise.
5/ 5stars
by  
on February 4, 2015
Service was timely and thorough. Firestone always points out service I should get in the future and gives me a quote for that service. I have never had a problem with my vehicle after they service it.
1/ 5stars
by  
on February 4, 2015
Had four new tires installed. TPS sensor comes on every few days. Have had it back twice and still loosing air. Dont think they serviced the TPS when they installed the tires as they were supose to upon installation. Pain in the butt putting air in and havent had the time to return for the fourth time to have it repaired. Not sure they know what there doing.
5/ 5stars
by  
on February 3, 2015
Great service, fast and quality work perform every times.
2/ 5stars
by  
on February 3, 2015
When I arrived no one there thought I would get fast service, the girl who helped me was very nice and helpful, told me I would get right in, after 20+ minutes they put my car in the bay, once in not bad, just so slow getting started and I WATCH 5 GUYS STANDING AROUND DOING NOTHING? If they were busy I would understand but there was no one there.
1/ 5stars
by  
on February 2, 2015
took about 2.5 hrs to put on 4 tires, normally a 45 minute task at most other places, and thats not rushing
4/ 5stars
by  
on February 2, 2015
Great friendly service. They didn't try to nickel and dime me.
4/ 5stars
by  
on January 27, 2015
I have always used firestone,even though I believe there prices are high, I have always recieved a quality result. The one problem I have had is scheduling apts. I have always tried to schedule early apts., at 9:00AM, but I usually wait because the guys are standing around and don't get started until 9:15 or so. this is frustrating for a waiting room that is full of people, wondering the same thing. Not as bad as the 1st time I used firestone. I was told that I could bring my care in at 7:30 and I would be the first in line. What they didn't tell me was they don't start until 9:00. I have learned my lesson on apts. but that dosen't mean I won't be using you again. I have always had quality work, even though expensive. We have moved to Hampton Va. so I will be using the firestone down here.
4/ 5stars
by  
on January 24, 2015
I have had all my autos serviced at the firestone in Hagerstown MD. Located at the valley mall. It has been a family tradition. I have always been received with courtesy and a professional attitude from the staff.
5/ 5stars
by  
on January 24, 2015
I always go to the Firestone located by the Valley Mall. All of the employees are extremely knowledgeable and they continually exert superb customer service. They take their time with every customer, making sure the customer leaves satisfied. I genuinely feel comfortable taking my car there for everything.
5/ 5stars
by  
on January 23, 2015
I have not been to the service center in over a month. My last visit was for finishing up on tire and rear shocks. Act this time I do not have any services needed but when I do I will return to the Firestone service center in Hagerstown. I mention it that way because since I have moved back to Frederick MD, it's worth the travel for the excellent service I receive there "Go Team Holly"
5/ 5stars
by  
on January 22, 2015
I was so pleased with all they did for me. They definitely went above and beyond for me! Couldn't be happier with the service and will recommend them to all my friends and family. Excellent job!

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