Firestone Complete Auto Care: Your Source For Tires And Repairs At 702 Baltimore Pike In Bel Air

Ready to come in to your local Firestone Complete Auto Care on 702 Baltimore Pike? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

702 Baltimore Pike
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #24090 Managed by Shawn France

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our trained technicians will give your car a free courtesy check. We'll examine oil level, air filters, belts, and more. Plus, we're devoted to giving you the best service possible, at affordable prices and a short waiting time. Stop by our store today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 44 Reviews
5/ 5stars
by  
on August 27, 2016
Shawn and Steve always make sure my truck is good working order and always make me feel welcome wether I am making a big purchase or just getting my tire pressure checked. Great store. Great team.
5/ 5stars
by  
on August 27, 2016
5/ 5stars
by  
on August 12, 2016
Shawn the manager and Kyle the technician went above and beyond providing an excellent experience! I've always wondered at past shops if I was getting the most for my money or simply ripped off. These guys explained everything in great detail and treated me with respect. Their work was top notch and they treated my vehicle with care. Kyle (who to my surprise was new there, he was very knowledgeable) not only explained everything to me he actually took me to my car and showed me exactly what he was doing. Great work! Please pass this on to them!!! Mike
5/ 5stars
by  
on July 8, 2016
I was in a rush today, and when i got to the shop. It seemed like they were very busy, so i was worried i would not be able to be seen today. Not only did Shawn France the store Manager get me in within 5 mins of me getting there, his team worked quick and sufficiently to produce a quick turn around of my vehicle, so i could go on with my busy day. I really liked how they gave me a run down of concerns they found while servicing my vehicle, and gave me the option of completing the suggested fixes while they had my car. I had other places i needed to be, so i declined, and i liked how they did not try to force their fixing suggestions onto me. I will definitely refer my family and friends in the area to visit that store, because of the upmost professionalism, atmosphere, and knowledge at that store!
5/ 5stars
by  
on October 31, 2015
Great staff who have been there awhile providing confidence for the customer. During this recent visit they reviewed our cars maintenance history at the start of the visit proving they know our car and care about their customers.
5/ 5stars
by  
on October 24, 2015
Please have your car serviced here. Each and every one of the staff members go above and beyond there service. I drove two hours to this location to buy tires, and the staff members treated me like a regular customer. Shawn France, the store manager there, was very helpful and knowledgeable about the tires I was purchasing. By far the best customer service I have received at an auto shop.
5/ 5stars
by  
on October 19, 2015
I needed new tires, so I went to my local Firestone. I was greeted with a friendly smile and firm handshake by Rick H. when I walked into the store. He listened to my needs and then showed me the options and prices of tires that would fit my vehicle. I was given a price quote and the charges were explained to me. I dropped my car off and was given a time to pick it up. I was surprised when I received a phone call to let me know that the car was ready ahead of schedule. When I returned to pick the car up, Blair greeted me the same way that Rick did. He showed me the tires, and reviewed the invoice with me again. The service that I received was much better than I would have ever expected. Thank you Rick and Blair!
5/ 5stars
by  
on October 19, 2015
Special thx to Stilanos Pigiaditis aka Steve! Hardest worker and extremely polite
5/ 5stars
by  
on October 13, 2015
I have been going to Firestone (Glen Burnie, MD) for tires and service for many years. After a long road trip, I was staying with my sister in Bel Air, MD after her surgery, and needed brakes "NOW!" I called the Bel Air store for an appointment. I am SO glad I did! When I arrived for the appointment, they immediately asked me how my sister was doing! They were courteous and respectful, and had me out an hour before they said the job would take, and wished my sister well. I recommend this store, and I can also speak for the Glen Burnie store, too! I find the Firestone stores to be very honest and professional, and with reasonable rates.
5/ 5stars
by  
on October 4, 2015
Needed 4 tires, was in and out in an hour. Very happy with the price and everyone was incredibly nice and professional. Even to a really annoying lady who was there at the same time as me :)
4/ 5stars
by  
on October 3, 2015
Very timely, very helpful in helping with future tire purchase!
5/ 5stars
by  
on September 23, 2015
I was up in Bel Air over the weekend and wanted to get new tires while I was up there. I knew weekends are the busiest time, so I was expecting to be there for a couple of hours. Walked into the Bel Air Firestone and was greeted with a friendly smile from the sales tech. He listened to what I wanted and needed and got me all squared away. Told him that I had a party to be at, so if they could try and get it done ASAP. I went out, grabbed some lunch, and on my way back the technician was already pulling my car out with 4 brand new tires. I have nothing but great things to say about these guys and have already told others I know that need new tires to come to them. I will definitely be back when I need new tires. Thank you!
5/ 5stars
by  
on September 11, 2015
If you need service on your car, pick up the phone and dial Firestone. WHAT A GREAT JOB! Thanks, Charles
5/ 5stars
by  
on August 7, 2015
We go to Firestone for all of our auto care. They remember us, keep a record of all our cars have had done, and make recommendations for the near and long term future. The credit card has been great for bigger expenses, with 6 months no interest.
5/ 5stars
by  
on August 6, 2015
The staff at this Firestone location were friendly and knowledgeable. The oil change took a little longer than anticipated though.
5/ 5stars
by  
on August 5, 2015
very professional and thorough.went for the oil change. had a great experience
5/ 5stars
by  
on July 21, 2015
I own all Ford vehicles; I love the service that I get at my Bel Air Firestone. The staff member are the best. I wish that could name them all but I may miss someone ( great staff).
4/ 5stars
by  
on July 5, 2015
We never have a problem getting our vehicles in for service when needed. just had our van in for service. Engine light kept coming on & going off. Was repaired for under $100. The only thing I'm questioning this time is that back in May we had the van in for an oil change & tire rotation. We were told back in May that there was a bad left inner tie rod end. One of the main reasons we wanted it looked at & the engine light. Well, we were told that there wasn't a bad tie rod end. Not sure who to believe. The write up from May or this one from June. Front left tire still makes a strange noise when going over bumps or if you hit any type of hole in the road. We're hoping that the tie rod end really isn't bad. They said they would look at it again but when we picked the van up they said they only looked at it once. Also, they always call us to tell us when our cars are ready & they never called this time. It went in on a Saturday morning & was finished that afternoon but no call. We had to call Sunday to check the status & were told that it sat there overnight cause it was ready Saturday afternoon. Their slipping on the customer service. Though this has not discouraged us from taking our vehicles to Firestone. We will always bring our vehicles to you guys cause the pricing is reasonable, locations are convenient & never have a problem getting an appointment.
5/ 5stars
by  
on June 5, 2015
Always good service and fast. I can get an appointment on line with no problems
5/ 5stars
by  
on May 20, 2015
Firestone made repairs on my son's car and we are very pleased with their service, explanation of what was wrong with the car, and speedy repair. Car is running great.
5/ 5stars
by  
on April 26, 2015
i used them 1 1/2 weeks ago and was happy. They explained each step , though I may not have completely understood the inside technical know how, I felt like I was part of in the repair of my car. He went on to explain what i need to do in the future for better maintainance of my car, very important.
1/ 5stars
by  
on April 3, 2015
They could not fix our car and caused additional damage in the process. They fixed the additional damage they caused but could still not fix the problem we brought it there for.
5/ 5stars
by  
on March 2, 2015
I always go to Firestone for my car's needs. The staff is very helpful and knowledgable. Great customer service
4/ 5stars
by  
on March 2, 2015
They have kept my 07 maxima running at peak efficiency for the past 2.5 years or so. Great customer and the range of services as well as the cost are very competitive.
1/ 5stars
by  
on February 26, 2015
I like to wait in the lobby during service. I'm never kept waiting long! Just enough time for a free cup of coffee!
5/ 5stars
by  
on February 25, 2015
They are the best. Always going the extra mile to get the best result. Blair and Charlie are the greatest combo.
5/ 5stars
by  
on February 11, 2015
I came in for four new tires and they looked over the car for free. Knowing it was my daughters car they knew I wanted it to be right. They didn't try and sell me a bunch of unneeded service. They made a couple of suggestions, just due to the age of the car. I had them address those needs. Very happy with the outcome.
1/ 5stars
by  
on February 11, 2015
Rude and disrespectful. I've gone there for years and it's never been this bad.
5/ 5stars
by  
on February 8, 2015
I keep bringing my vehicles back to firestone cause its good service
5/ 5stars
by  
on February 4, 2015
Had tires properly inflated & did a safety & fluid level Ck
4/ 5stars
by  
on February 3, 2015
I have had my car serviced at Firestone Auto in Bel Air for five or six years. I am always happy with the service. I feel that they are fair and thoroughly check my car. They are also always happy to prioritize your car's needs and accepts coupons from their website. I only wish they had a nicer client waiting area and offered add-on services, such as vacuuming and washing.
5/ 5stars
by  
on February 3, 2015
Needed to replace my shocks and brakes on my 2003 Ranger. Got me in and out. Great price great service.
5/ 5stars
by  
on February 2, 2015
I received superb service. My car was taken care of in a timely manner. I was satisfied. Thanks Shawn France and Crew. I will see you guys soon for my scheduled oil change.
5/ 5stars
by  
on February 1, 2015
Gus and his team insure that everything is repaired as expected. They very knowledgeable, friendly and do a professional job- much better and more reliable than any dealership.
5/ 5stars
by  
on January 27, 2015
3 trucks & 1 jeep all running on Firestone Destination tires purchased from our local Bel Air Firestone shop. The service was excellent, honest and the tires performed as well as they told me they would. So well I went back and had them installed on our farm truck, service truck and jeep. Additionally, we've had them perform mechanical services, same results, solid dependability.
5/ 5stars
by  
on January 26, 2015
I use Firestone Auto Care for both my auto's. I have always received excellent service and very customer friendly. Never had any problems with any repairs. My wife and I will always use Firestone and always recommending you to all my friends. We are Firestone customers for life.
5/ 5stars
by  
on January 25, 2015
Good people and good service! Not there for the buck but there to get it right the first time and the coupons are a nice addition. I've had major work done there and the 2004 Ford is still on the road and still running smooth.
5/ 5stars
by  
on January 24, 2015
I took my 3 cars to this shop and recvd excellent services on all 3 vehicles. The manager ShawnFrance is one of the best in this field.
5/ 5stars
by  
on January 24, 2015
My wife and I both get or trucks serviced here. We are very happy
4/ 5stars
by  
on January 23, 2015
I have used Firestone often in the past few years and find them to provide good service and will make every attempt to satisfy needs of customer.
5/ 5stars
by  
on January 23, 2015
The Firestone and in particular the Manager, Blair and Technician, Charlie provide a blend of customer service that inspires confidence and trust from customers. You always know they are providing you with valid, honest and timely recommendations and service. I would not think of going anywhere else.
5/ 5stars
by  
on January 22, 2015
I've gotten an oil change, alignment and brakes from this Firestone location. Excellent work, the manager Jake is the man!
5/ 5stars
by  
on January 22, 2015
Had work done to my Honda Pilot n am very pleased !!!!
1/ 5stars
by  
on January 22, 2015
It took 5 trips to the local branch to almost get my brakes working correctly. After having them replaced on all four wheels they are still not functioning properly.

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