Car Tires And Services At 2048 West St: Firestone Complete Auto Care In Annapolis

Come in to your nearest Firestone Complete Auto Care at 2048 West St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2048 West St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #24511 Managed by Ramona Brown

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll inspect fluid levels, headlights, hoses, and more. Plus, we're committed to offering the most consistent service on the market, at affordable prices and a short waiting time. Come in today or plan your appointment online or by calling (410) 858-4595.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 25 Reviews
5/ 5stars
by  
on May 21, 2016
Local store great corporate wise we had work done here then we drove to Florida while in Florida a problem arose the Firestone store there pulled up our records fixed the problem at no charge. Super staff there as well. Probably the best service I ever had, in 50 years of driving.
5/ 5stars
by  
on April 9, 2016
I came in as a nervous wreck when my tire blew out after work. They took care of me immediately and even checked the condition of my vehicle. My battery was low as well and I needed two new rear tires. They were able to replace the battery immediately and understood my need to attend my new job, so they put my spare on and told me to come back after work for the new tires. Ramona made me feel comfortable and taken care of.
5/ 5stars
by  
on December 24, 2015
Great people work here! Customer service isn't always the best in car care and they blow it out of the water! Always come here and don't be afraid to ask questions they're so helpful!!!
3/ 5stars
by  
on December 3, 2015
They were able to handle my tire repair and oil change quickly. I miss the thorough inspection of my columbia Firestone facility. They used to review everything they found with me and I felt my maintenance was always looked after and handled well. I do not have the same confidence in the Annapolis Firestone. If you do use them I recommend dropping off your vehicle the waiting area is very uncomfortable and smells terrible. I would not recommend the bathroom there either.
2/ 5stars
by  
on November 10, 2015
Noticed things were kinda slow and quite in garage bays. was told it only be about 30 min before they would get to my car but after about an hr I started to get angry, just needed a tire. a woman who pulled up to the bays to ask a question seem to get several workers attention as they lifted her hood and put her ahead of others who have been waiting. I have been to this location once before for an oil change and that did go ok. will use this location again
5/ 5stars
by  
on October 6, 2015
Sam was a delight to work with for the oil change on my Mini and some pricing assistance on 4x DriveGuard run-flat tires to install after my Navy underway time this month. I'm looking forward to the next appointment to prepare for winter driving.
5/ 5stars
by  
on October 5, 2015
Have used them 3 times been very pleased so far. Will continue to work with.
5/ 5stars
by  
on August 6, 2015
Excellent service, very prompt and very meticulous. I highly recommend the Firestone people.
5/ 5stars
by  
on July 18, 2015
The customer service reps were great. They made me feel at ease with the whole experience, explaining everything in full and being completely professional. The technician took great care of me car and the install looked wonderful.
5/ 5stars
by  
on May 19, 2015
I had a coupon for $19.99, but was changed $28.95. I have a F-150, I guess that's do to the amount of oil?
5/ 5stars
by  
on April 27, 2015
Had limited time to get service before a trip and the crew at Firestone came though.
5/ 5stars
by  
on April 20, 2015
Made appointment via website for following day. Had my car ready to go a few hours after drop off. Great service and lady at front desk was very helpful and friendly!
5/ 5stars
by  
on March 3, 2015
I appreciate the effort they expended to make sure that my car was serviced correctly.
5/ 5stars
by  
on February 8, 2015
I have been bringing vehicles to the Annapolis Firestone since I got my first car. I've worked with several different managers over the years as well as service associates and I have nearly without exception had exceptional experiences. They have always worked under their projected timetable and always at or under budget. And on the rare occasion I might have had an issue, it was resolved immediately and beyond my satisfaction. As a woman, I have always felt I could trust the staff at Firestone to be honest and fair, and never to treat me like with any note of condescending or patronizing. I think they are stellar.
4/ 5stars
by  
on February 5, 2015
I have been a Firestone customer for more than 20 years and I will continue to be. The staff is very helpful and very friendly. I haven't had any problems and I like their service.
5/ 5stars
by  
on February 3, 2015
We have 2cars- and a truck. We get oil changes and tire rotations. The price is good and the service is excellent .
4/ 5stars
by  
on February 3, 2015
Been a customer at this location since 1987. Seen some good and some not so good managers. You would do well to take care of Ramona- she has never said no- always finds the right part at the right price and is always professional. She knows her customer base. If she were to leave, you would lose a customer of 38 years- I would follow her. New mgt could use a dose of "customer service" re-training.
5/ 5stars
by  
on February 2, 2015
Romona is just a great rep for your company. All people very helpful
5/ 5stars
by  
on January 27, 2015
I have been taking my vehicles to Firestone Complete Auto Care - Annapolis for over ten years and have had nothing but outstanding service. There staff are all very professional and competent and their prices are fair. You can get excellent deals on their Bridgestone/Firestone and Store Brand tires that all have had excellent tread life. They always back their road hazard warranty and guarantee their work. I have never had a problem that hasn't been remedied.
5/ 5stars
by  
on January 24, 2015
I love the good customer service at Firestone in Annapolis
5/ 5stars
by  
on January 24, 2015
I use Firestone for tie service/rotations oil changes. They helped me get ready for the winter.
5/ 5stars
by  
on January 24, 2015
I can not say enough complimentary things about this business. My wife, daughter, and grandchildren were stuck on the roadside with tire problems. I needed an odd size tire and had already checked several other big name tire shops in Annapolis. When I stopped by the Firestone shop, the Manager was extremely helpful and actually had the tire size in stock. The shop was very busy and rather than inconvenience the customers ahead of us, he took his wireless phone with him and did the work himself. He was very understanding of our situation and got us back on the road in no time. Well done!
2/ 5stars
by  
on January 23, 2015
I took my Chevy Equinox in for new tires in August 2014. The staff was very pleasant, and I was happy with the service I received. However, I noticed within a couple weeks that my back left tire kept requiring that I add air. I thought perhaps I had picked up a nail or the tire was defective. Perhaps it had a defective valve stem. I took it back in so the tech could trouble shoot the issue. The tech checked it and said there wasn't anything wrong with the tire. However, I continued having issues with the tire. Then suddenly the entire TPMS went haywire. I added air to the back left tire, but it was registering in the back right tire, according to the TMPS. Back to Firestone I go. I was told the TPMS wasn't reset during either of my previous visits. That should fix the problem. This was some time in September (maybe early October). However, I continue, to this day, having issues with my back left tire requiring that I add air every couple weeks. The TPMS still isn't working properly, and I can't rely on it. I have to use a manual tire pressure gauge. I've thought about going back and giving them another shot as I don't want to have to pay another service station to do something Firestone should have gotten right the first time. However, I have not taken my car back to Firestone as I have lost all confidence in them. Still haven't decided how I'm going to handle this.
1/ 5stars
by  
on January 23, 2015
I had break work done and was initially told it would be 2 hours. That timeframe was not met and the rep suggested we both miscommunicated. After another hour of waiting the work was not completed as promised. the initial 2 hour job took me 5 hours. I then thought I'd give them one more try and made an appointment based on a suggestion from a firestone rep that I needed tie rods. he left notes to that effect on my previous receipt. When I showed u for my noon appointment I was told that the parts they needed to service my car would not be there until 3:30. I walked out after expressing my dissatisfaction. Very disappointed in this firestone location.
5/ 5stars
by  
on January 23, 2015
I very happy with the service I get from Firestone Complete Auto

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