Car Tires And Services At 61 Carothers Rd: Firestone Complete Auto Care In Newport

Ready to come in to your local Firestone Complete Auto Care on 61 Carothers Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

61 Carothers Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #5738 Managed by Brent Malone

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect lights, headlights, belts, and more. Additionally, we're devoted to offering the most consistent service on the market, all at reasonable prices and a short waiting time. Stop by our store today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 29 Reviews
5/ 5stars
by  
on May 29, 2016
Brent does a great job helping select the most appropriate tiresand services for you desired needs at a good price, and he makes sure the work is completed in a timely manner.
5/ 5stars
by  
on May 17, 2016
Sales staff was very professional,as always.And very friendly also.I always trust their judgment when it comes to repairs.Very honest,but never pushy.They always explain repairs,and will actually show you if possible.
5/ 5stars
by  
on April 28, 2016
This Firestone location always does an excellent job on my car every single time I visit them. They are honest and trustworthy, they do the work correctly the first time and they let me know about upcoming items I might want to consider for future service without being pushy or trying to sell me things I don't need. I have been a very satisfied, regular customer at this location for over 10 years now. I would not take my car anywhere else.
5/ 5stars
by  
on April 21, 2016
I've been using the crew in Newport now for probably ten years. With credible service advisors and a team that is top notch. I trust them with all my vehicles and would highly recommend them to anyone.
5/ 5stars
by  
on December 1, 2015
I came in to get an oil change and get my muffler checked. The gentleman and the front desk explained the costs to me and made sure I was comfortable with exactly what the team was going to do. They got back in touch with me within the day and had the car fixed by the next day within the time frame they had promised. It wasn't a cheap fix but they made sure I knew it wasn't something that HAD to happen right away and I feel like it would have cost as much or more had I taken it anywhere else.
5/ 5stars
by  
on November 18, 2015
I have been coming here for years. I won't take my car anywhere else. Jeff and the rest always treat me with courtesy, respect and friendliness. Would recommend this Firestone 100 percent!
5/ 5stars
by  
on October 5, 2015
Jeff and crew will make you feel welcome and always answer all questions with total courtesy. Nice to be able to go someplace where customer service is exceptional.
1/ 5stars
by  
on September 16, 2015
On 9/23/2015 my car was over heating ,I got cooling system replace thermostat gasket the whole coolant flush,belts engine /tans mount ,oil change total 1,512.96 I can't my car about three day. Took it back because the oil light kept coming on, tell me oil System got a leak. The first time It was not leaking before I bought it in for oil Change They didn't tell me that i needed it on recommendation when I took it back they said they had and it was not on their. If I knew it was leaking I wouldn't got it done if they told me I needed.All they say I need tires and alignment that all was on the recommendation. Another $160 .so I think the communication needs improvement f
5/ 5stars
by  
on September 8, 2015
I got a flat tire on a Saturday night and I thought the tire just needed some air. The next day, which was Sunday, I took the car to the gas station to put it some air on the tire, but I figured out that my tire was bad. Then, I contacted Firestone quickly and they fixed the problem.
5/ 5stars
by  
on August 12, 2015
The people at this store are the best! I found a flat tire on my car when I went out for my lunch hour. I managed to get to Firestone and they removed the flat and put on my temp (so I could continue on with an important work errand). After I got finished with my work stuff, I went back to Firestone & they replaced the flat with a new one. This all happened very quickly & efficiently! People at the counter were great!!
2/ 5stars
by  
on August 6, 2015
Really not happy at all. My car usually drives real smooth n since I had the tire put on its not. I was at firestone around 4 hours just for an oil change n 4 tires put on. I think that's crazy, I will not be going back for anything!
5/ 5stars
by  
on July 5, 2015
met expectations; quick service; nice 1234444444444
5/ 5stars
by  
on June 17, 2015
my roadside service left me to fend for myself today ...I got towed there from a friends suggestion , so glad I did ! These guys made up for it by doing professional work and staying late AS WELL to do more than what I actually needed emergently so I could get to work the next day . From start to finish Oliver, John and Ron were so courteous and informative of everything they were going to do before they did it , I couldn't have asked for a better team ...thanks !
5/ 5stars
by  
on May 22, 2015
I always believe they do a great job. I am very happy with the service.
4/ 5stars
by  
on April 30, 2015
Experience went well. Sales rep was helpful in finding me the proper tires I needed and that were within the promotion. My car really needed four new tires and finding four new tires in the area then delivering them to the store was great! They also had them put on before the end of the day which also worked out great. Going into the appointment, I knew my car needed re-alignment pretty bad. My only complaint was some places, especially if you get four new tires, will provide you a free re-alignment. My car definitely needed the re-alignment so paying for it wasn't horrible but I was hoping for a little relief there. Regardless, I was pleased and will go back for service again, just maybe not when I decide to get four new tires. Strictly because of the re-alignment issue, I would look for a deal that includes that service with other service centers.
5/ 5stars
by  
on April 24, 2015
I have been coming to this location for over ten years because I can always trust them to fix my car right the first time. They are honest about what my car needs and they go out of their way to provide the best possible customer service every visit. A BIG Thank You to Jeff, Brent, Jordan and all of the awesome technicians for keeping my cars on the road all these years!
4/ 5stars
by  
on April 22, 2015
I came out to Firestone because I can trust them. Jeff, Jordan & Brent were great!
5/ 5stars
by  
on February 27, 2015
Every one has always been very nice to me and taken good care of my car.
5/ 5stars
by  
on February 7, 2015
Except for dealer service, Newport Firestone has performed all service on our vehicles! While working in Phoenix and Cleveland other Firestones took care of me! Tony at Newport has done all lifetime alignments except two since 1986! Enough said????
5/ 5stars
by  
on February 6, 2015
I feel I am getting very good service. They worked on my car and got it up to running and ready for the bad winter weather. and it is all caught up with the mileage of the vehicle.
5/ 5stars
by  
on February 3, 2015
Everyone is very pleasant. Great to deal with, will use them again.
4/ 5stars
by  
on February 2, 2015
Jeff is very friendly and reliable. I take my three cars to the Newport,ky location.
5/ 5stars
by  
on February 2, 2015
I have been using Firestone for many years, as I was a traveling Salesman, (Now retired), and if I got a repair in Newport, KY, like I did years ago on a water pump, then drove to Knoxville, TN. the water pump went bad, they replaced for FREE. I left 2 days later drove to almost Nashville, TN. and I started to over heat. The manager said they were closing for the night, but looked at the motor, asked who last worked on the motor I said Firestone in Knoxville. He said he can't pay for the motel but could give me a ride to a hotel and repair my car for FREE because somebody put the bracket on upside down when put the alternator back on after replaced the water pump. A few years later while in Pittsburgh, PA. my fuel pump went week or bad in the fuel tank. Firestone, again rode me to a hotel, then called me the next day and came got me, when replaced the fuel pump, I drove back to Taylor Mill, KY.. I filled up with gas and it was leaking out under the car, I got in car drove to Firestone in Newport, KY. and they replaced all the work for FREE again as they put the tank up and broke some seals or something. I might pay a little more for the service but they back up all their work or service, no matter where you use them as long as it is a company owned store. Ken Drews Retired in Taylor Mill, KY.
5/ 5stars
by  
on February 2, 2015
They were helpful and completed work on my car in a timely manner. Very professional and nice.
1/ 5stars
by  
on January 27, 2015
DEALER RECOMMENDED DESTINATION LE2 ,POOR CHOICE.!!
5/ 5stars
by  
on January 26, 2015
Every time as I enter the doorway, I am greeted by name and with a smile. Usually, I will wait for the service to be completed on my car and during the process, I am updated regularly on what service is being performed on my car and the reason for it. I have been a loyal customer for over 15 years and have recommended Firestone to many of my friends. The staff/employees are the reason I go back. It truly makes a difference when someone treats you as if you were a member of their family.
4/ 5stars
by  
on January 26, 2015
My last trip in to Firestone now makes me wary where previously I was quite satisfied. I was told by the technician that my not quite 2 year old Interstate battery needed to be replaced. Under warranty it would still cost 90+ dollars. I was having no issues with the battery in any way and with a previous 20+ years experience as an ASE certified technician I had no reason to believe him. I took the vehicle elsewhere and had the battery retested and no problem was indicated, the battery tested perfectly. After a few weeks I heard some underhood noises that turned out to be an almost dry power steering reservoir, this after the muti-point safety check? I filled the pump myself with power steering fluid for $1.97. I don't know if I can trust them with any major repairs now.
1/ 5stars
by  
on January 25, 2015
Several months ago, I was promised that if I brought my car in at 7:00 it would be fixed. I showed up, but was told that it wouldn't even be looked at that morning. It was a five minute fix and I was heading out of town. I had been a customer for over ten years. I took it to another place that fixed the problem in five minutes and now I take all four cars to the new place.
4/ 5stars
by  
on January 23, 2015
Have been using them for year, always consistent, good work.

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