Car Tires And Services At 4818 Outer Loop: Firestone Complete Auto Care In Louisville

Welcome to Firestone Complete Auto Care at 4818 Outer Loop! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

4818 Outer Loop
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #25674 Managed by Sean Flanagan

HOLIDAY HOURS

Please note our hours for Easter

  • 04/16 Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll check fluid levels, suspension, the battery, and more. Additionally, we're committed to delivering the best quality service possible, all at reasonable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (4.3 of 5) - 31 Reviews
    5/ 5stars
    by  
    on March 19, 2017
    This has been the only place I trust to take my car for years now. These guys are respectful, polite, and friendly every time I visit. They take the time to properly explain things you might not understand if you're not car savvy, and always work to find the most affordable solutions for you. They really saved me the last time I brought my car here for a repair. Nothing but praise for these guys.
    1/ 5stars
    by  
    on February 4, 2017
    Made an oil change appointment online for 9:00am Saturday January 28th. I always wait on the car when doing this. Firestone calls me and says they are booked for that day. We made the appt for Saturday Feb 4th......9:00am. I arrived there at 8:55am on Feb 4th and Sean says I have no appt. Sean says wait a few minutes to see what happens and see if he can fit me in. At 9:15 he tells me it will be 30 minutes before he can start on the oil change. My experience is it always take longer than they say it will. I told him no thank you and left. No apology, no offer to compensate for my time lost. My recommendation to anyone reading this: dont make online appts. Talk to a service guy on the phone and get his name, as I forgot to do. Back in October 2016 I gave these guys a good review, but if they screw up they'll get a bad one. I was going to get new tires and front end work done soon. I'll be checking out other places now.
    5/ 5stars
    by  
    on January 3, 2017
    We like to thank Steven for all his knowledge of the right tire for my truck. After having them put on in timely matter. I made trip to fl. and was overwhelmed by the ride is got. Thanks agin for the professional service I got and how I was treated.look forward to a oil change when it due.Thanks Agin.
    5/ 5stars
    by  
    on December 26, 2016
    The staff Anthony and guys were fabulous very knowledgeable professional and courtesy. These guys provided me with 5 star service.
    5/ 5stars
    by  
    on December 24, 2016
    My husband and I have been going to this particular store for several years now and always get great service. They don't pressure you to buy anything you don't need and the customer service is always fantastic!
    5/ 5stars
    by  
    on October 20, 2016
    My car had the alternator go bad and the battery. Steven, Terrence and Sean took great care of me at Firestone. They fit me in and completed all the repairs in a timely manner. Great and friendly staff! Has turned out to be my favorite place for auto repairs and tires.
    5/ 5stars
    by  
    on October 9, 2016
    Sean worked with me well, no pressure, offered me a ride home when the repairs were going to take 4-5 hours. Its only been one day, but the repairs seem to have been performed well. Happy at this point.
    5/ 5stars
    by  
    on September 24, 2016
    Had a blow out Friday night so slept in the truck because calling for at Tire repair after hours is highway robbery! We went to the Firestone location at 7am on Saturday morning and was greeted by very friendly people who found the tire I needed right away and got me goin again in a very short time. Thanks again!
    5/ 5stars
    by  
    on August 28, 2016
    5/ 5stars
    by  
    on December 22, 2015
    I had them do an inspection on my car. They were very friendly, thorough, and professional!
    4/ 5stars
    by  
    on December 19, 2015
    Good job in the work will be going back to get some work done
    5/ 5stars
    by  
    on December 2, 2015
    The manager was very nice and so was Steve. They took the time to explain everything very thoroughly to me and work me in to their schedule which was very busy as everybody prepared their cars for the holidays.
    3/ 5stars
    by  
    on November 8, 2015
    1. They did not have tools to do the alignment had to schedule second appointment. 2. Arived for second appointment lack of communications they did not know they had the tools had to wait a while until they could be found. 3. Overall process too long due to multiple appointments. First appointment 3+ hours. Second appointment one plus hours. Additional travel time because of second appointment one plus hours. Overall process way too long for tire change. 4. Exterior of car around tires and tires were very dirty! You would think they would clean up around tires and tires after an install. Have had new tires at other shops mainly Ken Towery, car was never left that dirty at other places.
    5/ 5stars
    by  
    on November 5, 2015
    Very courteous staff, Sean the manager is probably the most carying person Firestone has ever had, great and welcoming environment.
    5/ 5stars
    by  
    on November 4, 2015
    Recently I had my car repaired and it required more work than anticipated. Firestone kept me informed of every aspect of the repair prior to doing anything and explained what they were doing. They provide excellent customer service and good workmanship, that is why I keep coming back
    5/ 5stars
    by  
    on September 23, 2015
    They worked on a my vehicle in Kentucky while I was in North Carolina...we worked everything out over the phone and the service was done exactly as I asked...they kept me informed even though it was a long distance call. The person I talked to was courteous, helpful, knowledgable and did not try to take advantage of the fact that I was not there...Again excellent service. These types of interactions is why I take my vehicles only to Firestone.
    2/ 5stars
    by  
    on September 12, 2015
    They put wrong weights and didnt balance tires right
    5/ 5stars
    by  
    on August 11, 2015
    Sean was professional and helpful. He gave me a great deal.
    5/ 5stars
    by  
    on August 7, 2015
    GOT IT RIGHT, GOT IT FAST, AND THEY SAVED ME MONEY
    1/ 5stars
    by  
    on August 6, 2015
    THE WORST SERVICE AT THE FRONT DESK SO SO RUDE AND OVERCHARGED A LINE OF PEOPLE!!!
    5/ 5stars
    by  
    on June 15, 2015
    Had an appt for 1200pm they took my truck in early when I arrived. Confirmed I needed an alternator, they got the part kept me informed of the status until it was complete. The staff and manager are always very nice and I trust them to fix my truck I drive an extra 20 miles to go to this firestone anytime I need work done on my truck.
    5/ 5stars
    by  
    on June 2, 2015
    Excellent, Sean the Manager and Steve at the front desk as well as All Service Techs are professional and explain in detail what is the best for my vehicle=They are GREAT and I wouldn't take my RAV4 anywhere else! Thank you!
    5/ 5stars
    by  
    on May 12, 2015
    These guys hooked it up!! Incredible customer service and outstanding work. I will definitely be a returning customer. Steve at the counter and Matt in the shop on outer loop really know their stuff.
    1/ 5stars
    by  
    on May 5, 2015
    Got a set of tires and can't understand why I was charged with 2 labor charges. The first charge was for the alignment, which was at the top of my receipt, and another labor charge at the bottom of the receipt. I have the printout from online. Mounting, etc was free except for the stem and disposal of 2 of the tires. Please explain
    2/ 5stars
    by  
    on February 25, 2015
    Not to happy waited almost 4 hours to get tire repaired and rotated that was on warenty they wanted to do full vehicle inspection because on the time I had already waited I went in shop ask them to only do tires but when I got vehicle they only repairs it very dispontied though gold customer would have had better service this was on outter loop I have to drive 30 miles to get there I would like to have had better service never had that problem in tn when I lived there thanks for your concern for better service.
    5/ 5stars
    by  
    on February 8, 2015
    I go alot this location and get great service every time.
    5/ 5stars
    by  
    on February 7, 2015
    We always feel confident that we are being taken care of and not taken advantage of!
    5/ 5stars
    by  
    on February 3, 2015
    have been using them for over 10 years, would not take my cars anywhere else!
    5/ 5stars
    by  
    on January 25, 2015
    My friend referred me to this Firestone! So happy she did! Always get great and prompt service! Very happy to have them to take care of my car.
    4/ 5stars
    by  
    on January 25, 2015
    Wheel bearings were bad, the staff called my warranty company got authorization to repair all while I was at work. Only suggest would be a shuttle service for people who have to work.
    5/ 5stars
    by  
    on January 25, 2015
    Every time I go, I am welcomed with a smile. I feel the service is excellent. They are extremely helpful. I also like that they go out of their way to insure I get the best job done in the time slot I need.

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