Car Tires And Services At 1200 W Santa Fe St: Firestone Complete Auto Care In Olathe

Ready to come in to your local Firestone Complete Auto Care on 1200 W Santa Fe St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1200 W Santa Fe St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #343718 Managed by David Jolliff

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll check oil level, suspension, hoses, and more. Plus, our team believes in delivering the best quality service possible, all at reasonable prices and short wait times. Stop by our store today or plan your appointment online or by calling (913) 440-0223.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.2 of 5) - 29 Reviews
5/ 5stars
by  
on April 23, 2016
Individual that originally greeted me had to leave and I noticed that my work order was hanging in the window. I asked a young lady, Makela (sic) if she would check it for me. She gladly did and discussed what was found. She was delightful and help me with coupons and military discount; because of her action and caring this Firestone Auto Care service center gained a return customer. I have not ever had such wonderful service and the prices were fair and the service provided went beyond (checking tires, fluid levels) as I went in for brake service. When you go to the Big Store behind them, they do no more than you pay for and never beyond, such as, checking fluid levels. Thank you Makela and forgive me for not spelling you name correctly.
5/ 5stars
by  
on December 22, 2015
The service is very satisfied. The time was right and the price was good.
5/ 5stars
by  
on December 10, 2015
They did everything I asked and didn't push the upsells, though they offered them. They gave me an accurate estimate of my wait and were polite. Only issue is something that happens at every Firestone I go to--the guy who can do diagnostics on check engine lights wasn't there. This is a strange thing to happen every time I go to any location...
5/ 5stars
by  
on October 3, 2015
Nice people especially jb was really nice to me wen i went to the store
5/ 5stars
by  
on September 23, 2015
I have used them twice and the problem was resolved quickly. The quality customer service and technical quality have been excellent.
5/ 5stars
by  
on September 21, 2015
They changed my tires on my car last week and provided awesome customer service
1/ 5stars
by  
on July 24, 2015
Firestone is right downt he street from our house. We have had our van serviced there for the last several years, but after one problem after another we will not be coming back. 1) We asked them to replace a piece on the interior of the van. They ordered it, installed it and broke it in the process, after driving it home I noticed the very obvious ply marks and broken clip that caused the new piece to hang from the ceiling. Of course they didn't mention to me at pick up that they broke it upon install. 2) We purchased 60,000 mile tires, and were told they needed to be replaced after just over 30,000 miles. They gave us a full price quote for tire replacement. Tires cost enough without having to replace them with only 1/2 the mileage on them. 3) We took the car in for an oil change. The A/C worked when we dropped it off. We noticed after the oil change that the A/C no longer worked. They told us we had a leak in the line. We have since had the A/C inspected by another shop. This shop added 1/2 lb freon with dye in it to detect leaks. After several months of heavy A/C usage... no leak. This shop then showed us how easy it is for a technician to press a valvue and "let the freon gas out of the line." 4) We had the car in for an oil change and were given a recommendation to replace the front struts b/c they were leaking and going bad. We were also recommended to replace a battery that was 1.5 yr old and were told that the battery had corrosion. Again, we had these items inspected by another shop. Our struts are working PERFECTLY, no leaking and no need for that $900 repair and there is NO corrosion on our 1.5 yr old battery, NONE, perfectly clean.
3/ 5stars
by  
on July 8, 2015
Pros: -Man that rang me up was friendly and cool, honored my coupon and my tire warranty (for free rotation) Cons: -As always, Firestone pointed out several very minor issues and tried to overcharge me to take care of them. Doesn't work on me anymore, but I remember what it was like to be "new" at having to maintain your own car and not knowing exactly what you NEED/don't need. -Oil change took about an hour, seems way too long.
1/ 5stars
by  
on July 6, 2015
I was miss charged and the clerk was more worried about his day off then to deal with my issue. The sad part is it seems almost intentional as I told the clerk that I have a warranty for life time breaks and I was charged full price. Estimated value over charged was almost $200.00. If I had not sat down and reviewed my bill closely I would have slide right by. Do not trust these guys!!!!!!! hopefully I will get a call back form the when everyone gets back for there time off and will be more willing to help! Right now It seems as if I am out of my money
5/ 5stars
by  
on June 27, 2015
I had great and fast service. JD was helpful to let me know I needed to order a part and get something else fixed on my car and when the part broke in shipping, they immediately called me to let me know and set up a new appointment. I then came in for my appointment and everyone was so helpful, nice, and fast. overall a great experience and thanks to JD and the others!
5/ 5stars
by  
on May 25, 2015
They are very busy! Considering the constant work they have their service was fast when the took care of my flat tire.
5/ 5stars
by  
on May 9, 2015
Good customer service. Humble employees. Well kept clean building.
1/ 5stars
by  
on May 8, 2015
I used them a week ago. Paid to have them run test on the car. Paid for a new radiator from the results as told and still have the same problem
5/ 5stars
by  
on April 26, 2015
I needed one new tire for the car. I had excellent service and the tire was in stock.
5/ 5stars
by  
on April 24, 2015
My car needed a 4 wheel alignment badly, the rear tires were completely worn and the car was uncontrollable at highway speeds , they got it straightened up and mounted 4 new tires now it drives like new. Thanks Firestone!
1/ 5stars
by  
on February 27, 2015
I had to have my car towed because of a bad battery. The store got my car in, checked the electrically system, and installed a new battery in less than an hour.
5/ 5stars
by  
on February 27, 2015
I think its easy to provide good customer service when everything goes as planned. Its when a mechanical thing (our vehicle) does something unexpected at the worst time that you will find out how good a shop is-the timely reaction to get you and your vehicle to safety and warmth (it was frigid that day), diagnose quickly, express order parts, communicate with customer often thru out the wait, and price it to make that customers day a little bit easier. That's what this shop did recently for me and again I say thank you and job well done!
5/ 5stars
by  
on February 26, 2015
I made my appointment the night before for tires, came in at 8:00am and was out by 8:40am. Very nice people, fasts and efficient.
5/ 5stars
by  
on February 8, 2015
I was in for service a couple of weeks ago and I was in and out in the quick fashion. Everything I need done was completed and they finished earlier than expected. Great Job. Will be going back as I need to for reliable, speedy service.
5/ 5stars
by  
on February 8, 2015
We've taken 2 vehicles to this location on 3 separate occasions and couldn't be happier with their skills, honesty and friendly attitude.
5/ 5stars
by  
on February 4, 2015
We have gotten our tires, oil changes, and alignment taken care of there. They are always knowledgeable and courteous.
1/ 5stars
by  
on February 2, 2015
I took my car in for an oil change and also asked to have a leak under the hood and rattling noise checked out as well. I was charged an extra $21.99 for a vehicle inspection for the extra checking I asked for. I was told that the rattling noise was a broken rear brake drum. I just had a complete rear brake job done by a mechanic that does side jobs and both drums were fine and intact. The noise seems to be coming from a bad sway bar and possibly worn bushings. Once again, a shoddy inspection was done and obviously the rear wheel wasn't even pulled to see that the drum was fine let alone the wheel cylinder was leaking. No trust at all for store # 343718 to do an honest job!
5/ 5stars
by  
on February 2, 2015
Kyle the Service Manager and his team are the best! They are professional and TRULY service oriented! I would recommend this location to everyone. You won't be disappointed.
5/ 5stars
by  
on January 27, 2015
They were timely, efficient and most of all easy to work with.
5/ 5stars
by  
on January 26, 2015
Was looking for a shop where I could trust the people and the processes. Kyle is an outstanding example of professionalism and customer service. I know I can send my wife or kids by with an issue and trust that they will be well taken care of and not "taken".
5/ 5stars
by  
on January 25, 2015
Rj did everything he could to please every guest everytime i visited. Great employee
3/ 5stars
by  
on January 24, 2015
Firestone was the closest repair facility when our Mini needed a new coolant reservoir. Got a call late Friday that it would not be ready Friday as promised, was not ready until the following afternoon. The part installed was quite dirty, but the manager insisted that it was a new part. The guarantee is the only thing that kept me as a customer. Hard to rate when there are no question marks to select.
5/ 5stars
by  
on January 24, 2015
I use Firestone for all services I can't do myself
5/ 5stars
by  
on January 23, 2015
I've used this particular location for several years to provide maintenance on my vehicle. I wouldn't take it anywhere else! The staff is always friendly and helpful and the biggest thing is that I feel comfortable with their maintenance and repair recommendations -- I trust them!

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