Car Repairs And Tires At 2425 Iowa St From Your Lawrence Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 2425 Iowa St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2425 Iowa St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #6785 Managed by Mckinley Garrison

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll examine fluid levels, air filters, the battery, and more. Plus, we're devoted to providing the best auto repair possible all at reasonable prices and a quick wait time. Stop by our store today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 47 Reviews
5/ 5stars
by  
on July 24, 2016
Your entire staff was great! Explaining things offering water or coffee . Even offering so yummy looking dessert that someone brought in! Warm and friendly! Thank you!!
5/ 5stars
by  
on July 3, 2016
The Firestone in Lawrence is awesome!! The people are friendly and professional and most importantly I trust them!! They don't rip you off or take advantage!! When I had a tire problem they were able to fit me in when other auto places couldn't!! I highly recommend the Firestone in Lawrence for all your auto needs!!
3/ 5stars
by  
on May 31, 2016
5/ 5stars
by  
on April 19, 2016
Great customer service and prices! I highly recommend using this store for your tires and other car service needs!
3/ 5stars
by  
on December 6, 2015
The service itself was good, I found I needed to replace some tires in addition to what was planned, but that's no one's fault - just unfortunate for me. The problem was that I had made an appointment Saturday for the work Sunday, and when I came in on Sunday they said we can't do it, we don't have the right technician in. Last time I was here I came in when they said it would be finished and they hadn't worked on it yet. My problem with this location is they keep having me make trips up there, this time at 8am on my day off, only for me to find they were not prepared for me to come in like they said they would be onice either occasion. The salespeople are very nice, they can tell I'm unhappy and do their best to try to improve my mood, but what Iactually need is a little more professional planning on their part. I have a very tight schedule with college and work.
3/ 5stars
by  
on December 2, 2015
The service was basic. Nothing stood out to make me feel like my business was appreciated. The person helping me seemed to be bothered that I did not know all the details about my car. I knew the year, make, and model however I did not know if it was and SL, SEL, etc. They also told it would be a long wait as if they wanted me to change my mind about going there.
1/ 5stars
by  
on November 4, 2015
Over filled both oil and transmission and the items that were said to be wrong.. Other mechanics didn't see how they got that..
5/ 5stars
by  
on November 1, 2015
The store had already closed for the day when we pulled in to the lot ,with our tire loosing air . We had picked up a nail on I70 . They offered to repair it until the Tech. checked it and found the nail was in the corner of the sidewall . Couldn't repair , had to be replaced . I agreed , with luck they had one in stock . The repair was swift and they were very helpful.
5/ 5stars
by  
on September 15, 2015
I called Firestone on Iowa in Lawrence Kansas in the morning on Labor Day. I was hoping to get tires for my wife's car sometime that week. The store manager McKinley said "come on in, let's get those tires today"! 4 hours later, I drove the vehicle home to a very happy wife! Thanks Firestone for making me look good!
3/ 5stars
by  
on September 3, 2015
Oil change, alignment and tire rotation were finished quickly
5/ 5stars
by  
on September 1, 2015
What a great, professionally run and yet friendly, honest place. I've been using this Firestone Complete Auto Care operation for a long time. They've never let me down. Not once. And, if they believe a particular job is a tad bit more expansive than they'd prefer to tackle (largely due to parts availability when dealerships control access to certain parts), they'll straight away let you know. Had an oil change done today and now see I've never given Firestone the credit they've earned here in writing on YELP!. Here we go.... The General Manager, McKinley, is a super nice guy and topping that off is his vast knowledge of cars and trucks, be they with a 100k miles (and more) or brand new off the show room floor. McKinley never tries to upsell you for work or parts you don't need and he's trained his mechanics to not recommend doing that either (see what happens at some of the other joints in Lawrence). The quality of work this Firestone Complete Auto Care facility does is top notch and is done right the first time 99 times out of one hundred and on that rare occurrence when something just didn't go right, they'll get it done right fast, and how and with an apology. They back up the warranties on all the parts they sell and if you plan on keeping your car, it's always a good idea to spend just a little bit more and get the package with the lifetime warranty. Sometimes I don't get how this operation can make money: I have lifetime alignment, as an example. The guys very cheerfully check out the alignment whenever I request it....even if the car has only gone 4,000 miles since the last check. I had a wheel cylinder replaced because an idiot light kept coming on and despite their best efforts, that light would go off after they'd worked on it and then a few weeks later come back on. Not to worry: The warranty took care of everything and they even boosted me up a couple of notches quality wise relative to that particular wheel cylinder on the replacements. Too, there was no hemming and hawing about getting me in for an appointment: I went to the top of the list and the car was back in the shop in a blink. The free safety checks just aren't an effort to find problems so they can sell service and parts: They'll let you know when stuff is within factory/OEM limits and will not try to scare you into buying something. They'll get a note in your record and just monitor which is not much different than the way a good doctor handles patients. Firestone is constantly putting on promotions and discounts and coupons. Great deals, all of 'em. Having their credit card automatically gets one a discount on oil changes and on many purchases will enable you to stretch out paying for repair over six months (or however long the current promotion is running) at 0% interest. Tire rotations and wheel balancing's are a cake walk (a guy or gal has to be pretty silly NOT to purchase the road hazard; lifetime balancing; and alignment when buying tires, by the way....and yes....I have Firestone tires on the car. Firestone does have great tires and great deals. While the tire may not be that store, they can get it there typically within a few hours. This Firestone operation is locally run and managed with each and every one of the mechanics and the manager residents of our extended community. You ARE "shopping/buying local" when you use a National chain like Firestone because the employees are all from around here. I've been going so long the mechanics know me by first time and even know not to move the electric drivers seat when getting the car into the service bay! McKinley will work with you on pricing pretty much anything. He's not a "salesman" with the 900mph motor mouth "Trust me...." spiels" and he backs up all the work his shop does with no questions asked. Heck, their computer system even keeps tracks of your warranties and what services you've bought which are "...for life...". Firestone in Lawrence is where to go to get your work done. Topping it all off: There are Firestone Complete Auto Service Centers across the USA meaning the work done on your car and the warranties you have on that work and the parts travel with you (it's always good to have the paperwork on your part) so if your car breaks down when on a road trip and it involves anything associated with the work Firestone did, you've a friendly shop to locate. Yes, we have a lot of auto repair places to pick from in Lawrence, but none offer the services, the professionalism, the paper trail, the documentation, or the quality of work this Firestone provides. You're being very foolish if you, at the very least, don't get a price quote from them. Oh yeah....get a written price quote from another legit operation in town, and Firestone will meet or beat it.
5/ 5stars
by  
on August 9, 2015
The guys at the counter answered all my questions. The service was great and very thorough.
5/ 5stars
by  
on August 6, 2015
I go to Firestone when I need an oil change and my tires rotated. They are always really nice and quick.
5/ 5stars
by  
on July 28, 2015
Had a problem with drivetrain noise that I could not locate. Assistant Manager Steve L. took the time to locate the noise. He definitely goes out of his way to make sure his customers are happy!
1/ 5stars
by  
on July 8, 2015
Had two vehicles worked on within a 2 week period. One had new tires put on and they put the wrong tires on. They would have worked (right size), but they were a cheaper tire than what I ordered and they weren't balanced right and shook bad when going over 55. The other had new tires and an alignment. they had to replace a part during the alignment on one tire. Within a 2 weeks the wheel folded in on my son while on the highway. I couldn't drive ether vehicle... If that wasn't bad enough when I told them what had happened the front desk guy had a huge attitude toward me. I decided that I would talk to Firestone cooperate to help me because I just didn't trust them after the way I was talked to after they made the mistake. It took months for them to come to help me! They shuffled me from one person to another.. I ended up having to pay to have both vehicles fixed until they finally agreed to pay half of the damages.. NEVER AGAIN!!!
5/ 5stars
by  
on July 6, 2015
I dropped off my car for an oil change and alignment at lunch and they drove me back to work at KU. I was picked up promptly and returned to the store. The service was excellent!
5/ 5stars
by  
on July 3, 2015
A week ago I had some major repair work I needed done. From the moment my car came off the tow truck the service was great and very fast. I paid about half the cost of what I expected to pay and it only took 2 1/2 hours to get all the parts and do the repair work. I expected the work to take at least in to the next day. I am very pleased with my service.
5/ 5stars
by  
on June 8, 2015
I had a dead battery and needed to make a long road trip. I got to the store and Marci was able to get me in right away; get my battery replaced and was so friendly and patient. Absolutely professional service and got me back on the road.
5/ 5stars
by  
on June 6, 2015
My daughter goes to school in Lawrence and we were visiting from Pennsylvania. I was looking for a car care place I could trust to service her car when I am not available. We found it at Firestone. We had the car serviced and new tires put on. The girl that helped us was great! Prices were reasonable and they price match competitors. My daughter will use them the entire time she is at KU.
4/ 5stars
by  
on May 27, 2015
Fast and competent work. Very helpful and friendly
5/ 5stars
by  
on May 25, 2015
Everything about my service was spectacular! I was greeted promptly with a smile. My wait was very short as well. Fantastic service and I will come back in for my next oil change.
5/ 5stars
by  
on May 15, 2015
J.R. took the time with us to provide excellent service and then went above and beyond and made us feel a part of the family. Thanks for the tremendous service.
1/ 5stars
by  
on May 11, 2015
Oil change and grease job...sounds simple enough. But on my 71 chev pickup, took 3 hours start to finish. First, the oil was changed. The truck was then parked outside. Drove the truck 1 block, then decided to look under. The grease zerks were NOT touched. Went back to the Firestone shop. Went to the service desk. Asked the mgr if he knew what a grease zerk was. Said "yes". Asked him if he knew what it was to be used for...said yes. Then asked "why wasn't my truck given a grease job". Response was that it wasn't written on the service order, when printed out. So, somewhere between me making an appointment and me bringing in my vehicle for service to be performed, a box wasn't checked. The first person knew that I wanted a grease job and oil change, the second person also knew that I wanted a grease job and oil change. Then the actual Technician who performed the work apparently did not see it on the work order. Then my truck was taken in again for a grease job. Had to explain exactly what I wanted to have done... check both differentials and the transmission for grease levels and grease ALL grease zerks. They did change the positrack grease in the front differential. Total time...3 hours to get an oil change and grease job.
5/ 5stars
by  
on May 6, 2015
2 weeks ago I had 4 new tires put on, I. Lawrence Kansas. Marc was wonderful and made sure I got the right tires at the best price. And, the next day!
5/ 5stars
by  
on May 4, 2015
Although they were getting ready to close, they still took the time to fix my tire! They have outstanding customer service!
5/ 5stars
by  
on April 27, 2015
The service was great. Very prompt. The technician went the extra mile by looking up a number and address to a place he referred to have a key made due to my key was old and difficulty starting the ignition.
4/ 5stars
by  
on April 23, 2015
GENTLEMAN WORKING FRONT DESK WAS VERY FRIENDLY AND PROFESSIONAL.
5/ 5stars
by  
on April 19, 2015
I've been a 'car-guy' for over 50 years and maintain my cars to the highest standards. Mac and the team at Firestone exceed my expectations on every visit. The service advisers provide an accurate picture of the work needed. I would highly recommend them for any needed service.
5/ 5stars
by  
on March 29, 2015
Got my regular oil change, and they were great as usual! I love coming here
5/ 5stars
by  
on March 9, 2015
The mechanics at my local Firestone provided me with complete service and did a great job of troubleshooting some problems I was having with my car--and all at a fair price.
5/ 5stars
by  
on March 5, 2015
I take both of my vans there for services and tires. The last time I took one of them in, I wasn't sure what was wrong with it. They are always courteous to call me and explain the problems and costs associated with it along with their recommendation. Very insightful and willing to answer my questions.
4/ 5stars
by  
on February 27, 2015
I had a battery and tire replaced about 4 weeks ago. Very prompt and courteous service. Prices were reasonable too.
1/ 5stars
by  
on February 26, 2015
I used them awhile back to switch over a set of tires I had to some new wheels I bought. Called ahead and made an appointment, let them know I was going to be waiting on it also. They said no problem. the guy I talked to on the phone was very nice and understood what I wanted. The guy I talked to when I got there was extremely rude. Three and a half hours later my truck was finally done. Needless to say they will no longer get any of mine or my families business again.
5/ 5stars
by  
on February 17, 2015
I am a happy customer, I have used this shop many times
5/ 5stars
by  
on February 3, 2015
I use Firestone exclusively for service and repairs to my car and truck. I also have brought my daughter and her family here and she keeps coming back. Every time I come Firestone, they listen to my concerns, respect my knowledge of my car, and the service is impeccable. Thanks!!!!!
5/ 5stars
by  
on February 3, 2015
I was getting some preventative repair done on my truck. The staff at the Lawrence ks Firestone are top notch. I am always promptly greater with a smile and a positive additude. Mackinley the general manager always makes a special effort to ensure I have a positive experience. I refer all of my friends to Firestone with any vehicle repair needs.
5/ 5stars
by  
on February 2, 2015
Have been a customer for some time. They are always friendly, competent and helpful. Provide me with best alternatives to work being done and completing it on time.
5/ 5stars
by  
on February 2, 2015
the people at lawrence ,ks store really try to help and serve the custom well - i am proud to take three vehicles there to get service when needed
5/ 5stars
by  
on January 28, 2015
Recently, I visited Firestone to have my oil changed. Actually, I had both of my cars serviced! I will say the Lawrence Firestone Crew has given me excellent service and has treated me very well for the past 12 years! The reliability and performance of my cars, along with the outstanding customer service received are reasons why I am and will always be loyal Firestone customer! Thank you! Keep up the Great Work, Guys and Gal (Marcie)! Cheers, Chad E. Siemon
4/ 5stars
by  
on January 25, 2015
I come and do all my car service here all the time and I'm always satisfied w their work
3/ 5stars
by  
on January 24, 2015
Silly $70 put on my card just to use it every few years for a tire repair or rotation I think.. Somehow I was never emailed a statement... So got a 30 day late ding on my credit report.. Put $540 on a couple months ago and at least I got a call this time when it was overdue.. Just paid it OFF this time... Wasn't going to take a chance again...
3/ 5stars
by  
on January 24, 2015
I was happy that they were willing to fit me into their schedule that day. However, I wasn't excited about sitting in the waiting room for three hours waiting while you could see three of their techs shooting the breeze in the shop. I asked if I could change the tire myself; they weren't impressed. However, that snide comment got things rolling and I was on my way after that. Don't stop if you're in a hurry.
5/ 5stars
by  
on January 23, 2015
I was very satisfy with the recent service I received. I felt the staff did their best with the work on my car.
5/ 5stars
by  
on January 23, 2015
we got great service here! these guys always go above and beyond. thanks
5/ 5stars
by  
on January 23, 2015
My parents were visiting from out of town and on the day they were to leave, their Jeep made an loud noise. I talked to Steve L. at Firestone and he got us in immediately. He and Mac G. diagnosed the problem within minutes. It was a bad water pump & pulley. I had requested a new and not re-manufactured water pump. Steve L. was on the phone locating a new water pump. Joe, whom performed the repair, knows I want the job done and done right. Within a few hours, the job was complete. My parents made the 6.5 hour trip home with no problems!
5/ 5stars
by  
on January 23, 2015
I commute to another city and need to get my oil changed frequently. The people at Firestone make sure my oil is changed, my tires are good and my car is running smoothly. They are always very friendly and make my frequent visits a pleasure.
5/ 5stars
by  
on January 22, 2015
This is my go-to shop for everything. McKinley is courteous, smart, and patient with explaining things. Great warranty on parts. When they were missing the right size tire they gave me a free upgrade rather than make me wait to order it. A pleasure to do business with in general.

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