Car Tires And Services At 4107 Merle Hay Road: Firestone Complete Auto Care In Des Moines

Come in to your nearest Firestone Complete Auto Care at 4107 Merle Hay Road for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

4107 Merle Hay Road
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #17264 Managed by Jon Newton

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll check oil level, air filters, the battery, and more. Additionally, our team believes in offering the most consistent service on the market, at affordable prices and quick turnaround times. Stop by our store today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 14 Reviews
5/ 5stars
by  
on December 4, 2016
excellent service and personal
5/ 5stars
by  
on December 3, 2016
It was excellent service! Staff was great to work with.
5/ 5stars
by  
on October 28, 2015
Manager John was excellent. Matt, technician, excellent. Both stayed 45 min. after hours to get my tire fixed so I could continue my travels.
5/ 5stars
by  
on September 10, 2015
I used Firestone recently when I was in desperate need of a tire patch. Even though it was closing time, Ryan helped me out and kept the store open a little later. I was a complete wreck because I had to get on the road for a funeral and he patiently listened. He didn't act like a jerk when I was freaking out and he kept a smile on his face even though I was keeping him at work when he was supposed to be going home. I will definitely come back to firestone if he is the one helping me.
5/ 5stars
by  
on June 4, 2015
I took my car to Firestone during my lunch break, and they were done with my car in about an hour. Super-quick service! I had a coupon for a free engine light code-check, and the person at the store took a few minutes to explain to me what the codes meant so I would know what needed to be done for me engine. Thanks!
2/ 5stars
by  
on April 19, 2015
There were discrepancies on the vehicle inspection and what was on the invoice. The inspection stated that the brakes were done recently but the invoice stated that the rear brakes/rotors/backing plates were due for replacement. I had replaced the rear brakes within the past 12 months and the truck does about 90% highway driving. They did not discuss this with me, I read it on the invoice. Why would "Cabin Air Filter-If Applies" be suggested for replacement? This vehicle doesn't have one. They recommended a complete front end of steering components to be replaced, yet they did an alignment. They also stated the gear box has play. How can this be done if the front end has loose components? I was offered 6 months no interest financing. I took the financing but was not informed of when I was to start payments and where to send them to or who the financing was through. This store needs to look at its processes and make the appropriate changes to enhance the customer's experience and to ensure that the customer is informed on their visit. I am a well informed consumer with many years of automotive experience and management in the automotive business.
5/ 5stars
by  
on March 1, 2015
During routine oil change they discovered my belt needed replaced.
5/ 5stars
by  
on February 27, 2015
I went in and changed up the tire brand I wanted from what I ordered. They were courteous, helpful, and fast. Very professional!
5/ 5stars
by  
on February 26, 2015
Stopped in due to a headlight out and the 3rd brake light out. We were taken care of promptly!
5/ 5stars
by  
on February 26, 2015
I have actually been in Firestone more than I have wanted to be, but each time I have been there I have left feeling confident in the service that was provided. Each time I have been in they have always explained what needs/will be done to my vehicle. I will continue to bring my cars in for service to Firestone.
1/ 5stars
by  
on February 9, 2015
Had my vehicle in there on New Years Eve. After they did some major repairs, they tried to tell me I needed a new transmission. After being closed on New Years Day, they realized they just forgot to connect the struts back to the vehicle properly. The vehicle is a taxi and I lost the biggest night of the year for work. Stick to tires only. I do not trust your maintenance advice or work..
5/ 5stars
by  
on February 3, 2015
They go out of the way to help. I stopped in last night because my windshield wiper blade was coming off. The young man at the counter fixed it for me. They are several occassions have checked my tire pressure. This is the service that keeps me coming back there to get all of my car services done. I'm thankful for them.
5/ 5stars
by  
on January 25, 2015
repairs are always done sooner than i expect. i don't go anywhere else. i have had alot of work done at my dealer over the years and have always been very satisfied.
5/ 5stars
by  
on January 23, 2015
Always friendly and helpful. Always makes me feel I'm welcome and respected.

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