Firestone Complete Auto Care: Your Source For Tires And Repairs At 11035 N Michigan Rd In Zionsville

Ready to come in to your local Firestone Complete Auto Care on 11035 N Michigan Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

11035 N Michigan Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #328241 Managed by Bill Sammauro

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll inspect tires, suspension, hoses, and more. Additionally, we're dedicated to delivering the best quality service possible, all at reasonable prices and a short waiting time. Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we work to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 39 Reviews
4/ 5stars
by  
on December 16, 2015
I purchased new tires last week from they have worked out great so far
5/ 5stars
by  
on December 15, 2015
replaced battery on 15 minutes notice and waited for me to arrive even though they were about to close the shop for the day. Excellent service! thank you.
5/ 5stars
by  
on December 11, 2015
My car was not running well and the people at Firestone diagnosed, fixed, and explained all of the issues!
5/ 5stars
by  
on December 1, 2015
I have a great experience each time I use this Firestone location. They are completely honest about the work, very friendly (not fake) and do a great job on my SUV. I even had them put new tires on my Lexus. Great quality and the price is very reasonable.
3/ 5stars
by  
on November 19, 2015
I had a nail in a tire and they repaired it while I waited. It took about 1.5 hours although they told me I'd be "in and out in 20 minutes". The charge to repair the tire was $43 which is excessive. I had a much better experience a month prior when I needed to get the car's oil changed, so overall they are a decent place to go.
5/ 5stars
by  
on November 17, 2015
I used them less then a week ago and everything about my experience there was outstanding.
5/ 5stars
by  
on October 25, 2015
I'm a true blue dyed in the wool Firestone fan. They can do to my Honda Civic Hybrid what the Honda garages themselves can't seem to get done -- like, if you can believe it, change a headlight bulb that was "out of stock" at the Honda Dealers. These folks are the best.
4/ 5stars
by  
on October 24, 2015
I used them a week ago and customer service Drake think of the guys name but he was very pleasantif I had the money to spend I will spend it with fire stone
5/ 5stars
by  
on October 21, 2015
My daughter was in town for a funeral and only had 1 day to replace some badly worn tires, get an oil change and check for other problems - on a limited budget!. Elizabeth answered my phone call, took the car information, searched for tire options and found a good match with a Firestone tire on sale. She set up appointment for next morning and had tires delivered and put on car on schedule! Very helpful and pleasant to work with. Also used coupons available to help keep cost down! She is new to the store, but you wouldn't know it - very knowledgeable. Would take my other cars to her in a heartbeat. Thanks Elizabeth!
2/ 5stars
by  
on August 6, 2015
Normally receive great service at this location which is why I go out of my way when there are Firestone Auto Car centers closer to me. The rear of my car was not properly put back together after the taillight was replaced and it's constantly making a noise in the car whilst driving. Slightly disappointed as I've had premium quality service from this location before. I also asked for an inspection on my car but nothing about that was ever gone over with me prior to my departure from the store.
5/ 5stars
on July 3, 2015
Very trustworthy and reliable technicians diagnosed my problem and then recommended cost efficient solutions. I love getting service like this.
5/ 5stars
by  
on June 5, 2015
Air conditioning issue with hot and humid weather. Got the car in...got it all set. Great communication and did what they said they would do in the time frame they said.
5/ 5stars
by  
on May 27, 2015
I went there twice for my TPMS indicator. First I thought it was due to low pressure and I went to pump some air into the tires. Though they did not charge a dime, the staff were very polite and extremely friendly. It turned out that it was a bad sensor and I had to make an appointment. I was able to get the appointment within a few days. Everything was done well-within the time-frame I was told, even though I was late for 10 min due to something unexpected at work. So they certainly have done their part and I would love to go again and again.
1/ 5stars
by  
on May 23, 2015
Took a tire in that was flat. Charged $30, your competition charges nothing. Your rep asked do I have to carry it back to your car. Not great customer service.
5/ 5stars
by  
on May 19, 2015
I was impressed from the time I walked into the service center until I left--professional personnel that answered all my questions. I trust their advice and will be back again.
5/ 5stars
by  
on May 18, 2015
I have to use them for a fleet car, but I also use them for personal vehicles. Good service, great advice.
4/ 5stars
by  
on April 25, 2015
I have a car that needs four wheel alignment multiple times a years. I did a little research and found Firestone offered a lifetime alignment service. The Zionsville Firestone had good reviews. When I called to schedule an appointment they also talked intelligently about my specific model of car and it's unique alignment needs. When I arrived for my scheduled appointment they took me right in and delivered the service as promised and reviewed the alignment measures both pre and post service. The car drives great now.
5/ 5stars
by  
on April 25, 2015
The staff was cognizant of my needs and worked to provide me with the best tires that for my car. I appreciate their hard work and positive attitudes. I would not hesitate to return to this location for any further car care needs!
2/ 5stars
by  
on April 25, 2015
Needed a tire repair which turned out that I needed a new tire. No problem. Bought the tire and the guys even insisted they put it on the vehicle. They took off the spare and put on my new tire. Problem is, they put the spare back wrong and I only noticed it when it was half hanging off from under my vehicle. This is the second time they've screwed something up but I gave them a second chance. That's it for me.
5/ 5stars
by  
on April 18, 2015
Bill and his team went above and beyond to take care of me. They take pride in what they do and won't try to sell you on something you don't need. Every Firestone should model this one.
5/ 5stars
by  
on April 18, 2015
The staff was friendly, approachable, and quick. The establishment was clean, and modern.
5/ 5stars
by  
on March 1, 2015
Been customer nearly 10 years and all our adult children go with all their vehicles. We plan to stay for good
5/ 5stars
by  
on February 27, 2015
We are pleased with the service we get. For a very busy store, staff try hard to give great individual care. The discounts keep us focused on your company. A coupon gets our attention!
4/ 5stars
by  
on February 26, 2015
I have had squeaky brakes since I had all new pads and rotors installed last year. I did bring the car back to have them check but they were busy and the squeaking noise was hard to hear! The holidays came and I got busy at work and never brought my car back. I do plan on bringing it back soon to have everything checked out because the squeaky noice is annoying. I will schedule an appointment soon - I want to make sure the pads and rotors were properly installed so they don't wear out quickly!
1/ 5stars
by  
on February 26, 2015
The oil gauge on dashboard was not set back by technician I also noticed next day that center hubcap cover was missing on passenger side tire. I immediately called dealer on Michigan Road but still no resolution
5/ 5stars
by  
on February 26, 2015
I've taken my cars to Firestone since I have lived in the area, and now we also take my wife's car there for everything they can do. Never any problems, and they always work us into their schedule, and work around ours.
5/ 5stars
by  
on February 4, 2015
We just moved to the area and needed some work done on the car I use for commuting. We read about this Firestone online, saw the great reviews, and made the right choice! These guys, especially their manager Bill, were awesome! Totally redefined great customer service. They explained what needed to happen and made sure the work was done right.
5/ 5stars
by  
on February 4, 2015
I had a nail in my tire and was able to get the car to them first thing in the morning and they replaced the tire and it was under warranty. I had my car back before my lunch break and I didn't even remember purchasing the original warranty when I bought the tires, thank you very much
5/ 5stars
by  
on February 4, 2015
For the past five years I have taken five different cars to Firestone for everything from standard maintenance to problem diagnosis. Work is always done timely and efficiently and the price is competitive. My cars range from a foreign kuxury car to a American made passenger car , I will continue to bring cars to Firestine as long as the crew remains.
4/ 5stars
by  
on February 3, 2015
-Timley Service - Professional Employee's - Quality Technicians
5/ 5stars
by  
on February 2, 2015
Everyone is always very helpful and nice. Great service and always keep me informed of any changes or needs. Service done on time..
5/ 5stars
by  
on January 28, 2015
The employees are extremely friendly and helpful, answered all questions well.
5/ 5stars
by  
on January 26, 2015
I got a flat tire patched, an oil change and new wipers. I took it back the next day because the wipers did not work. They quickly found the error and fixed it. All were nice. I woulf recommend to my friends.
3/ 5stars
by  
on January 26, 2015
I have been to this location twice. Each time, I left thinking everything was perfect on my car...unfortunately, each time, I had to bring the car back in, as the issue was not resolved. On the most recent visit, I had a tire replaced. Later that day, the pressure gauge on my car said it was underinflated. I put some air in. Two weeks later, it was under-inflated again. I brought it in and the tire was checked - I was told it was fine. I had to argue for them to check a second time - a lo and behold, there WAS an issue. The tire was fixed, and I haven't had an issue since. However, I will not be going back for any work, as I don't trust that things will be done correctly the first time, or that I won't have to argue my way to having them check up on their work. A second time I brought my car, there was an insurance claim. The Firestone people told me that it would work out much better for them if I could pay out of pocket, and have the insurance check sent to me, rather than have them wait for the insurance check from the insurance company. Seriously? You're a Company - I am a person - it is a larger inconvenience to me to pay out of pocket and wait for money to pay my personal bills than for you. I DID end up paying out of pocket, as I felt turning you down would affect how my car was handled. Turns out I still had to bring it in a second time, so there was no change there. Still - why put a customer in that position to begin with? On top of this, I had to clean the steering wheel and door fabric, as there were dirt/oil smudges there. There are enough competitors in the area that I will not be bringing my car back to you. Final note - I received this survey request nearly six months after last visiting your location. My dentist sends his surveys out the same day of the appointment. Not surprised by the lack of punctuality here.
5/ 5stars
by  
on January 25, 2015
My Daughter has gone there for years. So I started using their services. They are on it!!
5/ 5stars
by  
on January 23, 2015
I go into this Firestone because I know they are consistent and friendly. I recently bought and had the tires put on. They did an exceptional job at customer service and taking care of my vehicle in a timely manner. They will always have my business.
1/ 5stars
by  
on January 23, 2015
Had some work done and had an appointment. After 8 hrs finally finished. Drove it in parking lot and had trouble with it and had to take back. Not very knowledgeable.
5/ 5stars
by  
on January 23, 2015
Firestone has taken care of my vehicles for 25 years and I have been completely satisfied. I could not be any happier! They have my complete trust! The Zionsville location is clean and comfortable.
5/ 5stars
by  
on January 22, 2015
I took my car in on 1/16/15, again, the individuals that worked on my car were quick, and caring. I returned my car on the 17th, they were unable to diagnose the problem however again, honest, caring and professional. I will continue to support Firestone in Zionsville, the mgr. Bill, is the best of the best. Truly cares how the car is, I feel safe when he and the staff are done with the car. Thank you all.

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