Firestone Complete Auto Care: Your Source For Tires And Repairs At 1700 Southlake Mall In Merrillville

Welcome to Firestone Complete Auto Care at 1700 Southlake Mall! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1700 Southlake Mall
Get DirectionsHours + Information
Sun8a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-8p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #16012 Managed by David Whitworth

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our trained technicians will give your car a free courtesy check. We'll inspect fluid levels, headlights, hoses, and more. Additionally, we're committed to delivering the best quality service possible, at unbeatable prices and quick turnaround times. Stop by our store today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 32 Reviews
5/ 5stars
by  
on September 24, 2016
5/ 5stars
by  
on August 26, 2016
Very pleased with the services I received here. Gave me a great deal on tires and on the aligment.
5/ 5stars
by  
on November 8, 2015
They talk to you and listen patience to all ur problems n ensure that u r satisfied. They do it fast in time services. They r friendly too.
2/ 5stars
by  
on October 7, 2015
Incomplete information was provided about the different type of oil...
5/ 5stars
by  
on September 28, 2015
CLINT AT THE MERILLVILLE, IN STORE CAN ALIGN ANY AUTO YOU HAVE FROM A 1932 FORD ROADSTER TO A 1955 CHEVY. SEE HIM TO GET YOUR HOT ROD OR STREET MACHINE WHEEL ALIGNMENT
4/ 5stars
by  
on August 24, 2015
Got my vehicle back Fast, Didn't have to wait long.
4/ 5stars
by  
on August 23, 2015
I am very satisfied! !!!!! We talked about what repairs I needed and what he thought was good for me. Thanks
5/ 5stars
by  
on August 6, 2015
Excellent service! Excellent prices! I will definitely be back when I need repairs.
5/ 5stars
by  
on June 15, 2015
I Have A Great Experience With This Firestone. And Looking to keep this Firestone
5/ 5stars
by  
on June 10, 2015
Make sure you see the manager Joe Julian. He was very knowledgeable and helped me select the right tire. I don't even have to shop tires because I know they have the best prices and service anywhere.
5/ 5stars
by  
on June 3, 2015
Great service, no waiting lines, friendly personal. Great job!
5/ 5stars
by  
on February 28, 2015
Tires bought performed well this winter. Reasonable price on alignment and new tires. Appreciate the integrity of the salesperson.
5/ 5stars
by  
on February 27, 2015
Glad there open on Sunday saved me. Also close to home.
5/ 5stars
by  
on February 27, 2015
i love the availability and the service. they usually get you in right away. the service department explains everything they are going to do with a pretty accurate time frame. very pleasant to deal with. will take all my service to them from now on
4/ 5stars
by  
on February 9, 2015
I have been using the Firestone at Merrilville for a few years now and have been pleased with the service. Wait times have improved dramatically. My last experience was that I had a flat that couldn't been fixed. The associate reminded me that I was still within the warrantee period (since I had bought all 4 tires there a few months prior) and could buy the warranty. That really did help. Everything got taken care of and I was on my way. Nice job. One advise is to always consider buying the the warantee. Bill
5/ 5stars
by  
on February 4, 2015
Needed an oil change and they service my car fast and efficient
3/ 5stars
by  
on February 4, 2015
I was happy with the oil change but was sold a pair of windshield wipers. After I paid, I noticed a sign that said buy one get one. When I inquired about it, everyone acted like they had no idea what I was talking about, even after I showed them the sign. I was in a hurry so I didn't have time to argue and therefore overpaid by $40
5/ 5stars
by  
on February 4, 2015
Great, Genius, Respectable, and open on Sunday's!!!!
1/ 5stars
by  
on February 3, 2015
I came to Firestone on 09/02/14 for an oil change with a coupon (I had previously had my front brakes changed at this facility with good results). This was the first oil change performed outside of a Toyota dealer since 2009. Originally, I requested a standard oil change (always done at the Toyota dealer). The Service Rep "Terry", stated that Toyota recommends Synthetic Oil. Toyota never insisted that I change from the standard oil to the synthetic. I never paid greater than $19.99 (I have every receipt) at Toyota. The "salesman" ...was just that "a shady salesman"! My 19.99 oil change cost me $56.13 wwwit coupon. Shame on me for not returning to a dealership I could trust not to be dishonest!!
3/ 5stars
by  
on February 3, 2015
All good but when I suggested I wanted two winter tires for my front wheel drive suv the dude looked at me and said "we don't typically sell just two winter tires" I found that strange...So I took that business elsewhere.If I want 2 tires,I want 2 tires. If your a tire store you sell customers tires right?
5/ 5stars
by  
on February 2, 2015
Every time I take either of my cars for service, all employees are friendly, knowledgeable and efficient.
2/ 5stars
by  
on February 1, 2015
I paid roughly $400 for brakes and 2 rotors, only to find that 2 weeks later that the brakes were installed improperly. After noticing a "burning" smell, I returned to Firestone and was told that the breaks were "too tight" thus causing a groove in my new rotor. I was told that the surface would need to be resurfaced...for $150. I refused to pay for a mistake they made and was forced to contact the cooperate office. Once I had that issue resolved, less than 1 month after my initial visit, I noticed that my brand new rotors were brown and rusted, as if they were 20 years old. Returning to Firestone, I was told that ALL rotors rust. But the rotors rust, but the nearly 6 year old rotors that were on the car had none. So, after a call to cooperate, the rotors were changed....and rusted less than a week later. Again, a call to cooperate, a 4th visit to Firestone, and an additional $80 for "factory grade" rotors means that I will not be going back. I wouldn't recommend them to a friend. Too much money was spent and No consideration was given for the amount of time and money spent on poor quality workmanship.
5/ 5stars
by  
on January 30, 2015
All desk personnel were courteous and knowledgeable. Answered all my questions and were patient with me.
5/ 5stars
by  
on January 27, 2015
Service and prices are good. Gregg is a great mechanic and really knows his stuff.
3/ 5stars
by  
on January 25, 2015
I used them.last week because they had an oil change special of 19.99 the service was ok but i was disappointed in the tech that stated that my belt needed to be replaced because it was cracked and in reality my belt is only a few months old because i had replaced it myself
4/ 5stars
by  
on January 25, 2015
There use to be a long wait for miner things and also being told that you needed things that you really did not need. I would also receive my car after they had worked on it and discovered other things were wrong with it. Things that was not wrong before I brought it in. There was a manager by the name of Carlos he is not there anymore. He provided terrible service, He was not in my opinion management material.
5/ 5stars
by  
on January 25, 2015
I have used Firestone for oil changes, battery checks and fix flats and never disappointed with the online scheduling for prompt service and out-the-door as promised time.
4/ 5stars
by  
on January 24, 2015
I've bought tires for several different vehicles that I own at different store locations.....
5/ 5stars
by  
on January 24, 2015
I used them while on vacation, quick, timely and resonable.
5/ 5stars
by  
on January 23, 2015
This is a great place to get your car serviced. The staff is friendly and when they quote you a time they either meet it or beat it. The most important thing is they are fair and won't rip you off
5/ 5stars
by  
on January 23, 2015
Super fast, super friendly, quality work, great pricing...what more could you ask for?!
4/ 5stars
by  
on January 22, 2015
very good except left my gear stick greasy. tires good.

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