Car Repairs And Tires At 6020 E 82Nd St From Your Indianapolis Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 6020 E 82Nd St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

6020 E 82Nd St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #15873 Managed by Jarrod Griffin

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians will give your car a free courtesy check. We'll check fluid levels, air filters, the battery, and more. Additionally, we're committed to delivering the best quality service possible, all at great prices and short wait times. Come in today or plan your appointment online or by calling (317) 576-4200.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.6 of 5) - 41 Reviews
5/ 5stars
by  
on March 13, 2016
The service I received at the Castleton, IN location was above and beyond anything I've ever experienced in the auto world. They listened to what I had to say, kept me fully informed of the status of the car, gave me a 90 minute wait time, and met this as well. They didn't force me to get anything done that I couldn't afford. The gentleman who ckd me in and the one that ckd me out were very informative, nice, and helpful. I would recommend this location to anyone!!!!
5/ 5stars
by  
on December 19, 2015
Staff very friendly, awesome, and very quick. Will be back!!
5/ 5stars
by  
on December 4, 2015
Honest, trustworthy, speedy service. Will definitely return for future maintenance.
5/ 5stars
by  
on December 4, 2015
Front end employees are always professional and give superior customers service.
5/ 5stars
by  
on November 29, 2015
Brought my 2002 Corolla in for a routine oil change, and found it also needed brake service. Firestone has done 90% of this vehicle maintenance since it was new, and the service has been reliable and advisories cogent across locations.
5/ 5stars
by  
on November 28, 2015
I was in Indianapolis on business and the alternator on my car went out. Kenny, Stuart, Scott and the crew at this Firestone #015873 on 86th Street took incredible care of us. They had the parts on hand and had me out of there in half-an-hour, when I was expecting to sit there for 1-1/2 hours. Before handing the car back over to me they checked the tires, oil and others items on the car. Thank you, thank you for your kind service on a Saturday.......... when most places seem to close at noon.
5/ 5stars
by  
on November 21, 2015
When i first moved to the Castleton area over a year ago, I went there to get my oil changed, its always quick, prices are great, and i've never had any complaints. I haven't went anywhere else since.
5/ 5stars
by  
on November 20, 2015
I go there for oil changes and regular maintenance on my cars. The visit is SIMPLE, polite and they ASK me what I would like. They ASK me if they would need to check anything special. They come back w suggestions on NEXT maintenance so I can plan my expenses. It is very apparent they are trained to EARN MY LOYALTY. I LOVE FIRESTONE ! Nice people trained to be professional and polite.
5/ 5stars
by  
on November 16, 2015
I have been to Firestone a few times because it is right by my job but the short time that I have been with them they have been nothing but helpful and very kind. They do not try and sell me on things that I do not need. I am very pleased with the service that I get with Firestone.
5/ 5stars
by  
on November 13, 2015
I was able to get my new tires for the same price as last time. Quick turn around.
5/ 5stars
by  
on November 5, 2015
I told them my problems; they made a correct assessment & I was charged an amt. I could afford to pay. Also I didn't have to wait an exceptionally long time. The counter person even showed me how to change the TV channel! I have no complaints: all of my immediate issues were corrected.
5/ 5stars
by  
on October 13, 2015
The manager Jared, is very understanding of my time, and my budget situation. He was able to get to a cost that work, and if wasn't even a haggle. I would recommend this store to anyone in need of auto service.
4/ 5stars
by  
on September 15, 2015
Went in for a leak in tire, they saved my tire and didn't try to upsale me or force me into buying another tire! I will definitely go there for future service on my car!!
5/ 5stars
by  
on September 13, 2015
I pulled up needed an oil change. I received a deal and they had it done in 15 mins.
5/ 5stars
by  
on July 14, 2015
Broke down passing through town, found Firestone by Google search, very glad they were opened on Sunday and able to find part and fix my vehicle. Kept me informed during the repair process. Got me back on the road very quickly. Price for repair was very reasonable.
5/ 5stars
by  
on June 20, 2015
Got some last-minute, routine, maintenance on my car last week. This store got me in on a moments notice when another couldn't. I was properly informed of my needs and given choices before service was performed. my services were rendered at a fair price.
4/ 5stars
by  
on June 18, 2015
They were thorough in explaining the work and the results.
3/ 5stars
by  
on June 15, 2015
after scheduling an oil change, possible brake work, and a tune-up 2 days ahead, 1 1/2 hours into the work, the salesman called to tell me the tune-up guy had more work than expected, and was not able to get to mine. Then, I'm still in the dark re: my brakes, I don't see mention of that on my work order.
5/ 5stars
by  
on June 5, 2015
It was my first time having my car serviced with Firestone. The work was done quickly and I am happy with it. There was some miscommunication during the payment process, but it was resolved quickly. I want to thank Stuart for excellent customer service and ensuring I got all the information that I needed.
5/ 5stars
by  
on June 4, 2015
I made an appointment the day before I needed to get my oil change. The lady who answered the phone was very friendly and professional. Listened to my needs and guaranteed me it would be no problem if I was a few minutes late for my appointment due to work schedule. I was in and out within 45 minutes. The GREAT special they were offering for a $15.99 oil change was right on time. I hope to have the same experience when I go back.
5/ 5stars
by  
on May 19, 2015
I love my new tires. I had great sevice with a smile.
4/ 5stars
by  
on May 14, 2015
I have used this location since I moved here 5 years ago.
5/ 5stars
by  
on May 9, 2015
I love coming to this Firestone because they never disappoint.
5/ 5stars
by  
on May 9, 2015
I always go here for my oil changes, but this time I thought they raised the bar. They changed the oil and recommended I use the lifetime alignment that I had previously purchased and completed the maintenance faster than I expected.
5/ 5stars
by  
on May 5, 2015
I went to this place a week ago and they did a good job! They did not charge me for tire rotation cuz I bought a tire from them a year ago and forgotten about it. That was nice! The staff did a great job overall! Great customer service!
5/ 5stars
by  
on April 17, 2015
I will first start off by saying I live in Greenfield and I drive all the way up to Castleton because I am always satisfied with the quick and accurate service along with the fact that the entire staff is will tow work with you on your options. I couldn't recommend them enough!
4/ 5stars
by  
on April 17, 2015
Was out of town. Closes respectable auto service company.
5/ 5stars
by  
on April 14, 2015
Faith in humanity restored today! After a (rough) 12-hour work day, I walk out at 6:45pm and see that my mazda has a nearly flat tire! I go a block over to Ricker's to fill it up and can hear the hissing- I unwittingly leave MY WALLET there as I call the closest Firestone (by the Castleton Mall) and even though they close in ten minutes my man Stuart says they will wait for me to get there. They put my car up on the lift and find a nail! The guys start putting the tire on and I go to pay, but have NO wallet! Keenan from Firestone drives me back to Ricker's to get my (untouched) returned wallet! These three Firestone gentlemen (Stuart, Keenan, and Isaiah) stayed over an hour past closing and truly went above and beyond the call of tire customer service duty tonight! I am taking them a thank you note and gift card tomorrow so they can have a lunch (or beers!) on me!
4/ 5stars
by  
on February 27, 2015
I originally was going to get four tires I only ended up getting 2. It would have been nice if the two that I got would have been the same similar tread as my old to tires the service is quick and everyone was very nice
1/ 5stars
by  
on February 27, 2015
I took the car in for an oil change and left with the check engine light on. There weren't any known issues with the car going in, but their analysis recommended a $500 repair. It could just be a coincidence, but it seems a bit suspicious to me. I would definitely recommend not going there.
5/ 5stars
by  
on February 5, 2015
I went into my Firestone Store for a new set of tires. Jennifer and Jarrod checked out my car and told me that I had at least 10,000 more miles on my tires. They also performed my lifetime alignment. Jarrod recommended I change my spark plugs since I had over 108,000 miles on my plugs. I really appreciated their advice I fully trust the Firestone team at the Castleton store.
5/ 5stars
by  
on February 4, 2015
I keep coming back because I know its always going to be good and dependable service.
3/ 5stars
by  
on February 3, 2015
Cant seem to fix my squeaky belt, and they definitely need more help at the front desk. Also, always help the customer in front of you before tending to phone calls. I have waited so long sometimes to drop my car off for service because they are making appointments for people whom might not even show. That's why I left 3 stars instead of 4. I trust the service technicians which I know for a chain is unusual, but I question them if I feel there's an issue. The other problem is the computer system cant put our history together on cars that have been put in multiple times under different first names. An easy way to prevent this is to ask the "could that be under a different name". We have a van that we have taken there for years and its under 3 different names with 3 different histories and since we keep them so long its nice to have them with one history. Please don't misunderstand, the people there are always very nice and helpful especially Jerrod who remembers me every time I walk in the door, for such a busy place you might want to add another computer and person.
4/ 5stars
by  
on February 2, 2015
Used them to replace 3 of my tires. Was about $140 cheaper than what was quoted in September 2014.
5/ 5stars
by  
on January 27, 2015
I wanted to take a few moments to tell you about the outstanding customer service I always receive at the Castleton Firestone. Scott always does a great job servicing my car -- he's extremely patient, thorough, and makes sure the job is perfect! On occasion Melanie has also serviced my car and she's done a great job, too! Jarrod, the General Manager, has a great team of customer service representatives. Stuart, Jennifer, Alini, and Matt always greet me with a kind word and welcoming smile. They take the time to explain things to me and make sure I understand what's going to be done to my car from start to finish! So hats off to Jarrod and his hard working team -- they all deserve high praise!!
5/ 5stars
by  
on January 27, 2015
I always take my car here- Jarrod and Jennifer take good care of me and have earned my loyalty.
4/ 5stars
by  
on January 25, 2015
Every 3k to 5k oil change with tire balance,rotate, and alignment (800 foot gravel drive with potholes). Service was excellent.
5/ 5stars
by  
on January 25, 2015
Every time I have been there I get excellent service and very honest opinions on the state of my car.
5/ 5stars
by  
on January 24, 2015
They are always helpful & prompt when working on my car.
5/ 5stars
by  
on January 23, 2015
I have been using the Castleton store for probably 8 yrs. I have all my 5 vehicles serviced there. Mark Jelks used to be the manager there, he now manages a south Indianapolis Firestone store. He was great. Currently, Stuart and Jarrod are the people that I deal with at the Castleton store. Great service is extremely important to me. I am satisfied with this Firestone location!!
5/ 5stars
by  
on January 22, 2015
Last time I used them was for a lifetime alignment. I dropped my car off without making appointment and advised sales clerk that I wasn't in any rush. They were able during peak time to get me in and out with in 1.5 hours.

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