Car Tires And Services At 1601 N Knoxville Ave: Firestone Complete Auto Care In Peoria

Come in to your nearest Firestone Complete Auto Care at 1601 N Knoxville Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1601 N Knoxville Ave
Get DirectionsHours + Information
Sun8a-4p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #20680 Managed by Michael Wilson

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll inspect lights, suspension, belts, and more. Plus, we're committed to providing the best auto repair possible all at great prices and a short waiting time. Come in today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 18 Reviews
5/ 5stars
by  
on November 21, 2015
I've had my new tires for a week now and am very pleased. I would recommend the Firestone Destination le . Handling is great very low road noise great traction on wet roads
1/ 5stars
by  
on October 13, 2015
I have brought my car into this place for tire issues a few times and each time I spend 3-4 hours waiting for repairs with an appointment. Once I came in for a tire rotation, front end alignment, tire rotation and a tire repair in the front driver side. Three hours later they came in to say something and I realized they were just starting on my car. While checking out I asked if they fixed the tire (it kept leaking air) and was told they didn't check it because they were unaware it needed to be done (When I called them I told them this is why I needed the appointment) so they went and checked the front tire and couldn't find anything wrong so I went home. Since they checked the front tire after rotating them my bad tire was somewhere else so I still had a tire not holding air. I had to make another trip (1/2 hour away) and take more time off from work to get it fixed right. Today I took my car in to get an oil change, tie rod fixed, tires balanced and rotated and my driver tire replaced because it was bald with no tread. Again I waited about 3.5 hours with an appointment to get the work done. They explained they replaced the tire, rotated and balanced the tire and gave me a paper that had numbers I didn't understand so someone came to explain it to me. I was told they replaced the passenger side tire not the drivers side tire so I still had the bald tire on. I went to look at the tire that was taken off and was suppose to be put in the van but found nothing because they didn't follow the directions on the paperwork saying I would be keeping the old tire. (I am moving to Florida and wanted a tire to use if needed). I spent another half hour trying to get things rectified and was told they replaced the worst tire (the one with a lot more tread and not bald) and left the better one on (the bald one with no tread). They gave me my old tire and deducted $17 from my bill but I still need to have my front tire fixed and have to take more time off from work to get something fixed that should have been done the first day. This is the second time it will take 2 trips and time off from work without pay to get something simple done because my requests were not heard . The bad thing is the tire they took off my car was still under warranty and because I now have that tire off a rim and Firestone will not put it back on my rim to replace the one they should have taken off and I have lost my warranty. This location need to teach the employees to listen to directions better. The guy told me to come back if I wanted to get another tire to replace the tire that was bad (the reason I had just spent 4 hours and 2 hours lost from work was so dismissed). Seriously this place is 0-3 for customer service for me so I find it very insulting to have someone tell me to come back for more mess ups which cost me money. Another employee heard what was going on and told me to call the manager tomorrow to see if I could get it fixed so I will be doing just that. If the manager takes care of the error I will be posting a positive update if not, I can only say stay very clear of this place.
4/ 5stars
by  
on August 24, 2015
I visited Peoria Firestone for 2 tires and an alignment. They did a good job and my truck drives much better. Prices were competitive. I had an appointment and they started on time. It took over 2 hours which I thought was a little long but I'd rather have it done right than done quickly. Overall a good experience.
5/ 5stars
by  
on August 6, 2015
I will return to this location for my future car care needs. The staff was friendly and up-front about my car's needs.
5/ 5stars
by  
on June 2, 2015
They go above expectation on every visit, and the price is right.
4/ 5stars
by  
on May 25, 2015
Firestone has always been good to me, no matter where I've been. They replaced all four tires in the time they said, and didn't try to sell me anything I didn't need.
5/ 5stars
by  
on May 6, 2015
Great service and awesome job the car was like new
2/ 5stars
by  
on April 17, 2015
Greasy hand prints on my rim and my hood was not secured. Blew open on the interstate on the ride home
5/ 5stars
by  
on February 26, 2015
My initial visit consisted of purchasing a set of four tires. I was very impressed with the congenial, cordial, informative, kind staff.
5/ 5stars
by  
on February 26, 2015
Have been using Firestone Complete Auto Care for over 5 years now, wouldn't take my vehicles anywhere else.
5/ 5stars
by  
on February 26, 2015
Besides new tires recently, I primarily need Firestone only for oil changes. Appointments are made quickly and service is fast. I often see customers coming in without appointments because of sudden problems and I hear them being given fairly fast appointments, even immediately if appointment times are opens.
5/ 5stars
by  
on February 26, 2015
Usual good service will definitely return again when next oil change is due or I need tires
5/ 5stars
by  
on February 2, 2015
I have trusted the Firestone Store on Knoxville Ave. in Peoria with my cars for over twenty years. The people there are very nice, professional and knowledgable. I always get good service. I especially trust Tom and Paul with advice about, and service for my car.
5/ 5stars
by  
on January 28, 2015
Excellent! Will let others know about quality trustworthy staff
5/ 5stars
by  
on January 25, 2015
I am very happy with the services have received at the Peoria Firestone. I work at OSF so I originally chose it for the convenient location. They are friendly, helpful, knowledgeable and prompt. Most importantly I feel I can trust them!
5/ 5stars
by  
on January 23, 2015
I've been going there for the past ten years because I'm always treated well. They know me by name because there isn't very much turnover there, which says a lot about the company. They can fix almost anything that goes wrong with your car.
5/ 5stars
by  
on January 23, 2015
I highly reccomend Firestone on Knoxville in Peoria il they are very honest they work with you and always try to get your car in and out as quick as possible! The staff is very friendly I'm glad I was urged to take my car there for the last 3 years that is the only place I will give my business too!
5/ 5stars
by  
on January 22, 2015
On black Friday 2014 I purchased 4 new tires for my Toyota Rav4. The staff was extremely professional, friendly and had the job vey quickly.

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