Firestone Complete Auto Care: Your Source For Tires And Repairs At 9627 191St St In Mokena

Come in to your nearest Firestone Complete Auto Care at 9627 191St St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

9627 191St St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-8p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #327690 Managed by Gregory Skinner

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll inspect lights, air filters, belts, and more. Additionally, our team believes in offering the most consistent service on the market, at affordable prices and short wait times. Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair will be done right. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 62 Reviews
5/ 5stars
by  
on August 21, 2016
GREAT EXPERIENCE. WAS ABLE TO GET IN FOR MY ISSUE WITH MY FRONT BRAKES THE SAME DAY THANKS TO KRYSTAL POLK. JOB WAS DONE CORRECTLY. WAS IN AND OUT BEFORE MY KID GOT HOME FROM SCHOOL. JOEL AND KRYSTAL KEPT ME UPDATED. THE ONLY NEGATIVE WAS DUE TO A EMPLOYEE IAN...I NOTICED THAT WHEN THE OTHERS WERE ANSWERING THE PHONE...TO AID OTHER CUSTOMERS HE SPENT A GREAT DEAL OF THE 2 HOURS I WAS THERE PLAYING ON HIS CELL PHONE/TEXTING INSTEAD OF DOING HIS JOB,. ANSWERING PHONES ETC. THAT BRINGS A NEGATIVE LIGHT TO THE LOCATION. NOT A GOOD THING.
5/ 5stars
by  
on June 4, 2016
They could have easily taken me for over $2,000 in services recommended by my dealership. My tires did not need to be replaced, nor did my battery, brakes, or rotors. They performed only the services needed on time and at a fair price. They have earned my business.
5/ 5stars
by  
on December 26, 2015
Will recommend to friends, competitive prices, great people
5/ 5stars
by  
on December 23, 2015
the Firestone got me in and out in the time they quoted. I was very happy with the service.
5/ 5stars
by  
on December 20, 2015
My oil was leaking and they fixed the leak without charging me anything additionally.
2/ 5stars
by  
on December 9, 2015
I had a 6pm appointment after work on a Weds. Showed up at 550 and they finally finished my oil change just after 730. I was there with my 5 year old daughter. Will probably look for another place that - when I make an appointment ahead of time - will not take an hour and a half to finish an oil change.
5/ 5stars
by  
on November 20, 2015
The services were performed quickly and I was satisfied
5/ 5stars
by  
on October 25, 2015
My check engine light came on and I was getting ready to take my car on a road trip. They ran a diagnostic check and gave me the reasons for the engine light. I also had them replace the battery & rotate the tires. Very good service done quickly at a reasonable price!
5/ 5stars
by  
on October 7, 2015
Service and price was excellent ! I live in area! You now have a new customer! I will tell my friends
4/ 5stars
by  
on September 21, 2015
Reliable service so far, cost did not change from the estimate numbers. And all is good as of now. Very kind workers.
5/ 5stars
by  
on September 20, 2015
Daughter taking car to college on a last minute decision. Greg understood our urgency to get the vehicle serviced. He took care of us right away.
5/ 5stars
by  
on September 9, 2015
Dropped off my car and was finished in record time with a smile.
5/ 5stars
by  
on August 23, 2015
This is the 2nds time I have used their services and have been very happy overall with service. They also have a rgeat waiting area for adults and kids.
5/ 5stars
by  
on August 2, 2015
This was my first time at Firestone and even though the quote wasn't correct they didn't charge me more for the repair. Thanks to the service manager.
5/ 5stars
by  
on July 9, 2015
I really like and depend on this business. The manager and people there have always been curteous and quick. Will keep coming back and recommend this place to everyone.
5/ 5stars
by  
on July 6, 2015
Had a blow out at ramp, Firestone at top of ramp. I had a rental car going to Boston, long way from home. Gregory fit me right knee were there45 minutes great service.
5/ 5stars
by  
on July 6, 2015
I always come to Firestone for all of my little maintenance issues that I can't handle myself. They changed my oil, patched up my tire and rotated them all within 30 minutes.
5/ 5stars
by  
on June 22, 2015
Satisfied with the quality of work and customer service
4/ 5stars
by  
on May 29, 2015
I went to the store based on an ad and they gave me an even better price as they had another ad that was lower. I was so impressed that after I returned home, I brought back my other car to have it serviced as well!
5/ 5stars
by  
on May 5, 2015
I am always treated well here and the service done us always good and I dont gave to wait too long!
5/ 5stars
by  
on May 1, 2015
The staff made me feel comfortable, the service was EXCELLENT, and I have finally found a trustworthy service center!
4/ 5stars
by  
on March 3, 2015
A few weeks back I took my vehicle there for tie rod replacement and authorized work to be done, came back the next to pick up vehicle when told was ready, only to be informed that no work had been done to vehicle with it sitting up there for 16 hours. Had to sit and wait for several hours for work to be performed. Woman at desk did not tell employees that work was authorized. very disappointed.
5/ 5stars
by  
on March 2, 2015
My husband usually changes the oil in our 2006 Hyundai, however due to his busy work schedule & the extreme cold he relented to have someone else do the job. Even he was impressed by the excellent service we received. All the technicians were helpful, informative, & completed the job in a reasonable amount of time. Looking forward to our next visit!!
5/ 5stars
by  
on February 27, 2015
Identified the issue and quickly fixed the problem and now the car rides like new
5/ 5stars
by  
on February 27, 2015
They help me with the tires and help me why my tired went bad.
5/ 5stars
by  
on February 26, 2015
Great attitude, friendly service, and willingness to help and make sure I was satisfied. Will definitely go back!
5/ 5stars
by  
on February 26, 2015
One of the front desk men even gave me a ride home and picked me up when the car was finished.
5/ 5stars
by  
on February 26, 2015
Firestone employees stepped up to the plate when a last minute engine issue hit us. They got the car serviced and completed within a day so our family was not too inconvenienced.
5/ 5stars
by  
on February 26, 2015
fast service and very efficient. These guys always take care of you.
2/ 5stars
by  
on February 21, 2015
went in for an oil change and left with almost left with NO BRAKES and a stripped lug. although they took care of it, I was w/o my work truck for 2 days...... and now they tell me they won't work on my truck anymore
5/ 5stars
by  
on February 6, 2015
After getting raked over th coal every time I went into another repair shop, I went to Mokena Firestone and have nothing but excellent service. Nick and Greg are true professionals and will not try to get you to buy something you do not need. For example I told them that I thought I needed new brakes, they looked at them and told me the breaks were fine, they cleaned them up and I was good to go. They suggest service but are never pushy.
4/ 5stars
by  
on February 4, 2015
Professional and timely. Firestone has become my go to car care center.
5/ 5stars
by  
on February 4, 2015
We bring all our auto needs to Firestone in Mokena. They are knowledgeable and friendly. They also explain everything fully and try to schedule our needs asap. They get the work done quickly and thoroughly the first time.
5/ 5stars
by  
on February 3, 2015
I used them to replace the breaks. After 'diagnosing' my car they recommended replacing only the rear break pads and not the front ones since they were still good. I loved the honesty and work ethics the workers had. I will come back again to the Mokena location.
5/ 5stars
by  
on February 3, 2015
Good service and was more then helpful answering all my questions
5/ 5stars
by  
on February 3, 2015
I get oil changes only there. Tires too. I feel I can trust in everything they tell me.
5/ 5stars
by  
on February 3, 2015
We have been coming to Firestone Mokena for the last several years and by far, we have always gotten superior service. I never feel like I am being pressured to purchase added services. The staff tells me what my vehicles need and let ME make he decision.
1/ 5stars
by  
on February 3, 2015
It's a very cloae to the house. But I'd rather drive.
5/ 5stars
by  
on February 2, 2015
Mokena Firestone is the closest I've seen to the old, trustworthy neighborhood garage. Friendly faces, great service with a personal touch. They understand that repeat business leads to success. Installing a few vending machines would enhance that neighborhood garage feeling.
5/ 5stars
by  
on February 2, 2015
These guys do a superior job every time. I've been using them for years, with four kids a bunch of older cars, they keep them running at a price , I can afford.
5/ 5stars
by  
on February 2, 2015
When I was shopping around for new tires I was surprised to see that "Firestone" had such competitive pricing. I bought great tires and had great service. The team did a brief inspection, made me aware of existing issues, but they were not pushy. Great service!
5/ 5stars
by  
on January 29, 2015
My last experience was like my first and every one inbetween. Fast courteous service. I rarely set up an appointment, but rather drop in when it is convenient to me. They always either fit me in, or tell me honestly that it would be quite a wait, which gives me the option or coming back. I appreciate that.
3/ 5stars
by  
on January 28, 2015
Not a bad place, but they take WAY to long for basic stuff, an oil change should be MAYBE an hour at most, especially if you have an appointment. Which leads me to this, why make an appointment when your not seen at the time specified. You might as well just come in, it makes no since to make an appointment and then wait for someone to get your car.
5/ 5stars
by  
on January 28, 2015
09' Honda Pilot needed strut and brake work. Car drives and handles like new again!
4/ 5stars
by  
on January 26, 2015
Provided a quote did the job for the work quoted. Would have liked to see them be able to change oil but I have a temp drain plug from a oil place that went out of business and they could do it.
2/ 5stars
by  
on January 26, 2015
Technician was playing on the computer longer than he worked on my car.
1/ 5stars
by  
on January 25, 2015
I have used this firestone for many years and watched the quality of service depreciate as they have gotten busier and busier. I recently brought my car back in only a week after having the wiper replaced. They told me the wiper was not a firestone wiper and they couldn't replace it. I then showed them the paid receipt and was given an apology and a free oil change. That makes 3 free oil changes in the past year for poor service. I appreciate the effort but I am currently looking for a new service center.
5/ 5stars
by  
on January 25, 2015
I trust the manager Greg to do any work on my car!
4/ 5stars
by  
on January 25, 2015
The service is ok. The main reason I return is because it is close. I have had to return multiple time to address the same issue.
5/ 5stars
by  
on January 25, 2015
Been coming here for a few years nows. Always good. No surprises ! I sent my brother in law in when he was having vehicle problems while visiting here from WI.
5/ 5stars
by  
on January 25, 2015
They have done both of our cars, really a great group of People. Just referred a friend and she was very happy with their service as well and their prices for quality tires
5/ 5stars
by  
on January 24, 2015
They are always helpful in locating a discount or coupon. Best service center in all my experience
5/ 5stars
by  
on January 24, 2015
The technician go out of there way to make sure your care is well service.
4/ 5stars
by  
on January 24, 2015
I used them last week for a oil change and tire rotation and was in and out within a hour without a appointment
5/ 5stars
by  
on January 23, 2015
I have gone to this location (Mokena), for years, due to the excellent customer service always provided by Greg and his team. You can trust the services suggested and leave with your vehicle working great.
5/ 5stars
by  
on January 23, 2015
I have been going to Firestone for many years! I have nothing but great comments to say about Firestone. Because of my experience, I have referred a number of family and friends.
5/ 5stars
by  
on January 23, 2015
I have used them for new tires, brakes, and I always use them for my oil changes. Greg is nothing but helpful and I don't feel I am being ripped off.
5/ 5stars
by  
on January 23, 2015
No one likes to sit at a service station while their car is being tended to. They make it a lot easier to go for auto service. They are polite and professional.
5/ 5stars
by  
on January 23, 2015
Prompt service with a professional attitude. Thanks.
5/ 5stars
by  
on January 23, 2015
I've been using t his location for several years now. Greg & his Crew always do a great job!
5/ 5stars
by  
on January 23, 2015
Had an issue with a 20 month old battery not holding a charge. Firestone located the problem quickly and replaced battery under warranty to get back on the road!
2/ 5stars
by  
on January 23, 2015
waited for an hour for an oil change then they found a nail in the tire, waited 2 hours for the vehicle. next time we'll go to Fullers and be out in half hour or less.

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