Car Tires And Services At 4646 211Th St: Firestone Complete Auto Care In Matteson

Come in to your nearest Firestone Complete Auto Care at 4646 211Th St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

4646 211Th St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-8p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #345509 Managed by John Foerster

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll inspect fluid levels, suspension, hoses, and more. Additionally, we're dedicated to giving you the best service possible, all at reasonable prices and quick turnaround times. Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 47 Reviews
5/ 5stars
by  
on July 27, 2016
I am always given great customer service at this location! The quality and timeliness of the service always exceeds my expectations. I would recommend this location to everyone.
5/ 5stars
by  
on April 8, 2016
At Matteson, Illinos store they were very professional in explaining to me in taking care of my auto needs. John, Tony and Chester.
5/ 5stars
by  
on November 20, 2015
The staff is courteous and explained thoroughly what they were going to do and how long it would take. The timeframe was much shorter than I was told. I highly recommend!!!
5/ 5stars
by  
on November 14, 2015
I would go back for service because they are nice and honest.
5/ 5stars
by  
on November 14, 2015
They provided me with great service. I had no choice but to wait on a busy Saturday afternoon (as a walk-in) yet they finished all of my services in a timely manner. I appreciate the quick wait time. Highly recommend.
4/ 5stars
by  
on November 9, 2015
I went to them with multiple issues with my car and they were very helpful with fixing them. There prices were reasonable. I would definitely recommend this location to others!!
4/ 5stars
by  
on November 2, 2015
good service, although I don't recommend taking your car in too late in the day. It might have to be kept overnight.
5/ 5stars
by  
on October 20, 2015
Great team and better customer service. Job well done.
5/ 5stars
by  
on October 19, 2015
I went to them a week ago and they did an awesome job very professional.
1/ 5stars
by  
on October 9, 2015
I paid $75 for a tow to Firestone "complete auto care" and was told there is nothing they can do to fix it. Now I have to pay another $75 to get it back plus they didn't lock my doors, someone went through everything! Could have sent my car to a competent mechanic instead of waisting time and money. Never again will I use Firestone, not even to have my window washed.
5/ 5stars
by  
on October 7, 2015
The week of 9/21/15 went to Firestone to get an oil change.I received great service from Michael,and staff. The technician reported that my battery was very weak.So i had them to replace it.
5/ 5stars
by  
on September 26, 2015
While I was waiting on my car to be finished a very rude person came through the door and made a scene. They did not respond with the same rudeness, deterred the behavior and had her smiling before she left the building. M6 own overall experience was that they communicated the entire time I was waiting. I was very pleased!
5/ 5stars
by  
on September 24, 2015
Came in for an oil change & while my vehicle was on the lift, they showed me a few minor things that I should keep an eye on in terms of future repairs. Most places just change your oil & that's it. I appreciate their attention to other things going on with my vehicle without the hard sales pitch.
1/ 5stars
by  
on August 29, 2015
Went to the store today a week after having my tires rotated . I was told my rear brake pads were low and a recommendation was made to change them and I was also told there was a $99.00 coupon on line. Printed my coupon and went to get my pads and had a $250.00 bill! Never again....so disappointed!
5/ 5stars
by  
on July 11, 2015
My husband and I brought our car in for service and were overwhelmed at how many things were wrong with the car and how expensive it was going to be. That said, Craig and Armando were very helpful and kind. A few days later, the alternator died and I, literally, coasted into the Firestone parking lot, by the grace of God. I could have stalled in a construction zone filled with heavy traffic. I was very shaken up and my first contact inside the store on this day was Armando. He succeeded in calming me down. He could not have been more kind. Then, I look up and Craig is waving at me. Between the two of them, I calmed down and Craig ended up giving me a ride home while the work was being done. When it came time to pay, Armando found a way to save me about $50. Everything they did was so appreciated, I can't find enough words of praise. Superb customer service is alive and well at this store! Also, I posted my satisfaction on facebook and a couple of my friends commented that they had had similar great experiences and they knew Craig and Armando by name. This speaks volumes about what fine people they are! I also had some concerns about my daughter's car. Armando came outside with whatever the machine is that they use to read codes (am I saying that right?). He assured me that the car is fine. A GREAT relief!!!! Thank you, my new friends!
5/ 5stars
by  
on June 28, 2015
The car was ready on time and the service was great.
5/ 5stars
by  
on June 27, 2015
I went to get a new tire last Saturday. Although they were packed, they were professional and worked diligently to get each customer out in a timely matter. They also served donuts and coffee which was a plus!
4/ 5stars
by  
on June 14, 2015
I went into the Firestone in Matteson Il. last Saturday inquiring about an oil change. The young man was very awesome to explain that at Firestone yes I could receive an oil change, he asked for the year of my car&model proceeds to advise me that oil change service was on sale and we went forward from there, As he explained the wait time I in return asked about additional services offered. This location is not to far from my employer and YES I WILL BE RETURNING! THANK YOU FIRESTONE for your awesome customer service and service.
4/ 5stars
by  
on May 30, 2015
Shout Out to my service advisor, Craig and his Tech, Jonas...Great Job Guys!! I'm satisfied with the work they do. Being a jack of all trades type of guy...I can pretty much repair or replace anything on my vehicle within reason...including doing a full brake job. That being said, I originally brought my car in to diagnose where the busted brake line was draining my brake fluid...some where on the driver-side rear area. I'm disappointed that I was charged 85.99 for a 6ft length 3/16th brake line and 25.99 for a brake hose. Those prices are outrageously marked up. No justification. Oh yea, good to mention that pre-bent brake lines are no longer available for my vehicle, so I know for certain the technician had to bend and flare the brake line. I would rather see the total amount of labor charged then see those prices marked up like that. Anyway, good job on the work...I ended up getting a full brake job done, front and rear.
5/ 5stars
by  
on May 26, 2015
I used them a week ago very pleased with the service everything doone in a timley manner
5/ 5stars
by  
on May 22, 2015
I WILL COME BACK AND BRING MY 2ND CAR. The STORE IS GREAT AND VERY FAST
5/ 5stars
by  
on May 17, 2015
Used them for breaks and tires last week and they were great. John is the best.
5/ 5stars
by  
on May 12, 2015
I will always come here for repairs. They always do a great job.
4/ 5stars
by  
on April 18, 2015
I just came over there to get repair with my new car as i don't know anything about my car few friends suggested me how to get done with each and every problem everyone told me like firestone even they gave me good inspection but in result they made me to feel worse with the warnings they gave me about my car
5/ 5stars
by  
on April 3, 2015
I'm very happy with the level of professionalism and the attention given to me specifically regarding my vehicles and repairs.
5/ 5stars
by  
on March 9, 2015
I have always respected the service by Firestone. When we recently moved to the area two years ago, we started to take our cars to them. So far the service has been very good with fair prices.
1/ 5stars
by  
on March 4, 2015
I had my break line fixed, and three weeks later i had to take it back to Firestone for the same thing , 4hrs I waited with an appt . to fixed the break lines again, Not even a sorry we didn't fix it right the first time nothing, poor customer service. will not ever use Firestone again
5/ 5stars
by  
on February 27, 2015
My steering gave out on the night before of the Super Bowl blizzard. I had my vehicle towed to Firestone and low and behold, they had my vehicle fixed and ready to go before the opening kickoff. Way to go to John and the entire staff! Oh, they were also the only shop in my area that were even open!
5/ 5stars
by  
on February 26, 2015
The service is great. They let you know everything thats wrong with your vehicle.
5/ 5stars
by  
on February 26, 2015
I went to this store about a month agao they did what was required and didnt have me purchase something i thought I needed, very honest. it was much appreciated
5/ 5stars
by  
on February 25, 2015
Wow I am extremely happy with those guys, firestone is the best
3/ 5stars
by  
on February 13, 2015
Where do I begin....overall I know this is a good location, but every now and then there's a problem. I remember getting a front wheel alignment done at this location before and was disappointed that my car was still steering to the right after a couple of days of getting it done and yes all of my tires had an equal amount of air. Yeah I should of took it back, but I didn't feel like arguing with the people and I became too busy to take it back up. Plus, I know when I get an oil change I'm suppose to get a complimentary 19 point inspection, right? I know for the past year I needed tires for my car, but I didn't find this out from Firestone. I had found out from another store that I needed tires. What I'm trying to say is that this location does not do a full 19 point inspection. Overall like I said before they can do better.
4/ 5stars
by  
on February 4, 2015
I've used this store twice in the last nine months, and I was pleased with their recommendations and service. I was helped by a different rep and the service level was consistent.
5/ 5stars
by  
on February 3, 2015
Matteson location was fast and completed task before promise time.
5/ 5stars
by  
on February 3, 2015
Went in for a oil change and they were quick and had great customer service skills! I will be back to get my car serviced by the matteson Firestone
5/ 5stars
by  
on February 3, 2015
I happened to have an appointment on the day that Chicago was being hit by a winter storm; however, the gentlemen that worked the desk were amazing, great personality, jovial, full of life and most of all professional.
3/ 5stars
by  
on February 2, 2015
With New Managemnet, customer service and great customer care have definitely improved. I am now a satisfied customer.
4/ 5stars
by  
on February 2, 2015
I always feel comfortable knowing that their staff is honest and knowledge. To a single woman, that means a lot, knowing that I'm not being ripped off. You also don't need an appointment, which with my busy schedule is a huge help. I've sent friends there as well, and with the same experience as me. I'd recommend them anytime.
2/ 5stars
by  
on February 2, 2015
I was kind of upset that I had the additional repairs completed their. This is the second time something like this has happened. They felt like a rental car was sufficient. The error could have been extremely costly and I wont really know if additional damage has been done until summer.
5/ 5stars
by  
on January 26, 2015
I had a problem regarding my PSI light. The manager, although busy took the time to examine the air in my tires as well as make suggestions on how to remedy the problem. Best of all I do not feel that I was overcharged. I trust his judgment.
4/ 5stars
by  
on January 26, 2015
I'm going 1-27-2015 hope all goes well. Customer service is excellent.
5/ 5stars
by  
on January 26, 2015
Needed a headlight replaced. Called the store in Mattson, John F. scheduled the appointment. Came in and before I could finish my cup of coffee, John F. called me over to the desk, told me he had the checked out my car, (fluids, air pressure, etc, and replaced the headlight.).
5/ 5stars
by  
on January 24, 2015
I have used Firestone for all type of service And they always do a great job. I recently moved to Burbank area and Paul the manager was great. He helped me to save a lot money. They do not try to sell something that u don't need. I recommend it.
1/ 5stars
by  
on January 24, 2015
1 hr wait on scheduled appt. 2 1/2hrs for 2 tires!
5/ 5stars
by  
on January 23, 2015
Like doing business with them great location good and friendly people.
3/ 5stars
by  
on January 22, 2015
they have good credit service but they close too early
5/ 5stars
by  
on January 22, 2015
I used them a week ago and as usual they performed well

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