Firestone Complete Auto Care: Your Source For Tires And Repairs At 320 S Randall Rd In Elgin

Ready to come in to your local Firestone Complete Auto Care on 320 S Randall Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

320 S Randall Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #595675 Managed by Rodney Chaffee

HOLIDAY HOURS

Please note our hours for Easter

  • 04/16 Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians will take a look for free with our courtesy check. We'll examine lights, air filters, the battery, and more. Additionally, we're devoted to delivering the best quality service possible, at affordable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (3.8 of 5) - 16 Reviews
    5/ 5stars
    by  
    on January 17, 2017
    John and the team at Firestone - Elgin always take great care of me. They provide efficient and trustworthy service and although I do spend some change there, I never feel taken advantage of. I have done everything with them for 3 of my cars and unless I am forced to go to the dealership for service (and sometimes they fix my recalls before the dealer does ... good catch guys!) I will always go to this shop!
    4/ 5stars
    by  
    on December 24, 2016
    Very good service manager. Very good service tech.
    1/ 5stars
    by  
    on September 1, 2016
    Terrible experience. Just had entire front end replaced went for alignment. They said they could not do it correctly due to camber maxed out, car pulls to right worse than when I took it in. Went to another store, for alignment they did alignment with no problem.
    1/ 5stars
    by  
    on December 18, 2015
    I would not recommend this location. I like Firestone Complete Auto Care and have used other locations (St Charles, IL) with great success. I've been to the Elgin location many many times. Over the past 7 years, I have bought over 3 full sets of tires, 3 lifetime alignments, 2 full sets of brakes and have had 4 different cars serviced there. The customer service is poor, at best, and has gone downhill over the past few years. The last straw was in November. I needed my winter tires/wheels swapped with the summer tires. All that was needed was to take off 4 tires/wheels and swap out the tires. I've had this done before and there is no charge--it's included since i purchased the tires there. The winter tires have their own rims, so it should've been a pretty simple task. I went in on a Sunday and didn't have an appointment. I figured I would be able to drop off the car and they would have all day to complete the work. The first thing they said to me that they wouldn't be able to get me in until Wednesday. That was three days. He said they were "slammed" due to the recent snow. I knew I didn't have an appointment. He told me I could try other Firestone's in the area. Meanwhile, I looked into the service bays and they were less than half full. There were maybe 3 or 4 people working. If they were so "slammed", how did they have only 3 or 4 cars in the bays? Would they have told three days wait time if I wanted to *buy* new tires? I would not recommend this location.
    3/ 5stars
    by  
    on December 13, 2015
    I was very happy with the speed of their analysis on my wife's van. But as I do with everything I purchase I shopped it around and found comparable parts, install and warrantee at another shop. All 4 other shops quoted me the same price within 20.00 of each other. As much as I do enjoy the service I need to consider my bottom line.
    5/ 5stars
    by  
    on November 11, 2015
    I came to Firestone on a Sunday, it was really busy. Jeff and his staff were really helpful and caring. They had me drop my car off and gave me a ride home. The car wasn't ready by the next day so they provided a rental for me (at no charge). When they gave me my car back they showed me all the details and repairs that were made. They also helped me with discounts and warranties. I was very happy with everything! Thanks guys!
    3/ 5stars
    by  
    on November 6, 2015
    I called about getting a wheel alignment and they were able to get me in the next afternoon. Plus there was a special on the long-term service.
    5/ 5stars
    by  
    on September 22, 2015
    I love Firestone and have been to many locations. I will drive past several Firestone locations to get the great service offered at your Elgin location. Manager Jeff is running a great shop!
    1/ 5stars
    by  
    on August 6, 2015
    Worse possible service, will not return or recomend to friends and family.
    5/ 5stars
    by  
    on July 6, 2015
    The service was great and the vehicle was done when they said it would be.
    5/ 5stars
    by  
    on June 15, 2015
    The manager was terrific and honest. Pleasant experience
    5/ 5stars
    by  
    on May 18, 2015
    Firestone did a great job. They were very friendly. I will take my car there from now on.
    4/ 5stars
    by  
    on March 1, 2015
    I went in and was told that the tires needed balancing, that the inner tie rod end loose but probably not the problem and a brake job after they did an inspection.Told them I would do the brake job myself. They said they would clean and adjust the brakes as part of the inspection. When I left the brake pedal was lower (worse) than when I came in. Obviously rears not adjusted properly. I did the brake job and found front end still shimmied. Brought it back, they replaced the inner tie rod end took off the price of the inspection and aligned the vehicle. Very Happy with final outcome.
    4/ 5stars
    by  
    on January 25, 2015
    Service was effecient and the techs new exactly how to do the work that was being done.
    5/ 5stars
    by  
    on January 25, 2015
    A few weeks ago, my car battery was giving me a lot of issues, and the last time I had service done the recommendation was made to get a new battery and new battery terminals before it was too late. They showed me there was only about 20% life left on the battery. So, I kept that in the back of my mind to get it done soon. Well, it was a Sunday, and my car was having trouble starting, but finally did, due to the battery. About 4:30 p.m., I decided to have the car battery replaced. I thought the Firestone location I normally go to was closing at 6:00 p.m. So, I arrived at 4:50 p.m., and found out they were closing at 5:00 p.m. Ron, the manager, was working that night, and I told him why I was there. He had one of his techs take care of my issue right away, and it would take about 25 minutes. I felt bad because they were closing in a few minutes, and he said it was no problem. My car was done with a new battery and new battery terminals within 20 minutes. I had no issues starting the car after that! Ron is the best manager that I've ever dealt with at the Firestone location in Elgin, IL. I highly recommend going to this location if you can. Thank you Ron!!!
    5/ 5stars
    by  
    on January 23, 2015
    I have used our Elgin Firestone for the past several years. Everything from tires, to regular maintenance, to vehicle pre-purchase inspections. The entire staff is very knowledgeable and sensitive to each service need. You never get hit with the unexpected price gouge I have experienced at other repair centers and dealerships. They are always up-front with what to expect and a first class operation all the way around. I would recommend them to anyone in the area needing top notch automotive service on their vehicles!

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