Firestone Complete Auto Care: Your Source For Tires And Repairs At 845 Ogden Ave In Downers Grove

Come in to your nearest Firestone Complete Auto Care at 845 Ogden Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #267321 Managed by Eric Tortorella

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates will give your car a free courtesy check. We'll examine lights, suspension, hoses, and more. Additionally, we're dedicated to giving you the best service possible, all at reasonable prices and quick turnaround times. Stop by our store today or plan your appointment online or by calling (630) 874-0348.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 35 Reviews
1/ 5stars
by  
on September 21, 2016
**DO NOT USE THIS LOCATION** Nothing but poor and unsafe experiences. 1st safety issue...taking advantage of my lifetime rotation and alignment tires were not properly tightened and come to find after driving this way for weeks, 2 of my tires were near falling off. Had I drove any further could have been fatal for me and my children. 2nd issue...full brake replacement...attendant clearly upset I was the last car of the evening. Upon asking about brake pad warranty I had from a previous visit, completely dismissed it and was charging me fully ($800). When I mentioned that my family member, who manages another location, reminded me of this so would ask you to double check...the attendant literally asked me "oh yeh, so what's the name of this mgr you know?!?" When I gave it to him and he recognized it, looked again and "magically" the warranty was there as it had been the whole time". Nearly saving me $200 I shouldn't have been charged in the first place. If you want a trustworthy and reliable location, go to the Woodfield Mall location. This one is not worth it and should be shut down!
5/ 5stars
by  
on September 11, 2016
First was Honesty When I brought the car in with a problem I was experiencing with my brakes, I was advised fairly and honestly that I should take it back to where they were worked on and have them look at it. That was honesty. That could have been used as an opportunity to sell me some service and it wasn't. So when that other party identified yet another problem with the vehicle, that honesty helped me decide to choose Firestone to do the work on the problem. Second was Execution In my opinion, the work performed on my vehicle was done with a very good attention to detail. I am particular about the steering of the vehicle, and when I bring the car in for work, the steering is always "taken care of". That's appreciated as it's really the only thing I'll really ever "see" when the work is done. Other places continually ignored that detail, which is another reason why I now take the vehicle to Firestone now. Third was Convenience I was able to schedule the work to be done on a weekend very easily. That's important as I work in the city and getting the vehicle where it needs to be during the week without having to take time off work to make it happen is very difficult. Weekend hours (and availability) are much appreciated. Also, the work was performed in a timely manner which reduced the impact on my weekend time. Lastly was Results After the work, the car drives even better now than when I first bought it. And for a relatively more reasonable price compared to "the competition" in this instance. And in the end that's what matter most. Kudos to all of the staff at Firestone that made that happen. Bill Rogers Downers Grove IL
5/ 5stars
by  
on September 8, 2016
Pat and Glen were fast and accurate.....couldn't ask for more!
5/ 5stars
by  
on September 8, 2016
As a comparably vulnerable senior citizen, I particularly appreciated the courtesy, respect, and lack of pressure I experienced again today. I have used this Auto Care service for several years and feel well cared for.
5/ 5stars
by  
on July 25, 2016
Ismael is a great leader in that operation in Naperville, corner Washington & Gartner! He maintains good relationship with customers that's why we've been going there for over 25 years! He's honest & devoted to his job as well! We certainly trust this man!
1/ 5stars
by  
on July 13, 2016
Pat gave me a long list of potential repairs that exceeded the value of the car. I brought the car for 2 tires and maybe brakes. He tried to sell me not just brake pads, but calipers, rotors, a serpentine belt, etc. Maybe because I'm a woman he was trying to pad my bill. Have had positive experiences with this dealer for over 20 years (previously gave them 5 stars). However, this visit was disappointing to say the least. I won't be back.
5/ 5stars
by  
on June 26, 2016
Went in to have a tire looked at. Adam was nice and very helpful. The service was quick and everyone was great to deal with.
4/ 5stars
by  
on June 25, 2016
Did their jobs
5/ 5stars
by  
on April 24, 2016
Received a great price on brake work, and brakes were done correctly the first time - and they didn't pressure me to get all work (that was not necessary immediately) done right away. Been to this location several times and the work has been consistent.
5/ 5stars
by  
on March 24, 2016
I was able to get an appointment immediately. Turns out they had to stay past closing to help me and make sure everything was done on my car, but they were kind the whole time and extremely helpful!
5/ 5stars
by  
on December 19, 2015
Took my car for tire leak and they fixed the tire leak instead of trying to sell an expensive new tire for my BMW. I was very impressed with their honesty and professionalism and will definitely take my car to this shop for any future repair works.
4/ 5stars
by  
on December 16, 2015
Fix the car blower elec tronic didn't need a replacement next time Firestone first
5/ 5stars
by  
on December 10, 2015
Price was the best around and I found the staff very helpful.
5/ 5stars
by  
on December 8, 2015
I went there about 2 weeks to fix a nail and they had a long wait but one of the mechanics took time to call every surrounding Firestone to try and get me in. I ended up waiting anyway at this one and they did a great job
3/ 5stars
by  
on November 10, 2015
I had a service light on, they installed o2 sensor. The light came on the next day. I called they told me additional work needs to be done, but they said o2 sensor signal from diagnostic.
5/ 5stars
by  
on October 11, 2015
I'm always looking for an honest, trustworthy service shop and this shop totally fit the bill. I needed a new tire and they not only found me the tire I needed, but found it on sale. What's more is that they didn't try to upsell me on other products. I did NOT get the used-car vibe from them. They gave me what I needed, helpful tips, and I left feeling like my pocketbook wasn't drained. I'll definitely come back to them next time I need something for my car.
5/ 5stars
by  
on September 27, 2015
Great work and speed................................. .
1/ 5stars
by  
on July 14, 2015
I had an appointment for oil change and brakes at 8am in the morning and I dropped off my car. I had to call at 10 am to check up and they still claimed they just started looking at my car, would call be right back. They never called me back and I had to follow through. Eventually I ended up coming back to the store around 1pm and they stated it would take an hour to do everything. It ended up finishing at 3:15. What was frustrating was that they did not update me on anything and I had to waste my entire day waiting around for the car. I understand they are busy, that is why I made an appointment. I do not plan on going to this Firestone again.
5/ 5stars
by  
on July 7, 2015
Great service from store manager Eric Tortarella. Couldn't ask for better!
5/ 5stars
by  
on May 31, 2015
Used them to replace a stripped oil pain plug and change our my oil. Excellent manager ans mechanic very happy with their customer service
4/ 5stars
by  
on April 25, 2015
very satisfied with managers and crew did their best to fix and old tired car and didi a great job over all very pleased communication is key . they did this will use again
5/ 5stars
by  
on April 22, 2015
It was perfect And really speed inspection and the guys were knowledgeable
5/ 5stars
by  
on March 10, 2015
I am very happy with there service for years you can always depend on your Firestone Service in Downers Grove,Il
5/ 5stars
by  
on February 28, 2015
Everything was excellent! The service there was top notch! I love my new tires!
5/ 5stars
by  
on February 27, 2015
I had a flat tire and needed to get a new run flat. They totally got me set up with the blizzacz snow tires. They treated me with respect and felt like I got a good deal. I asked to keep my old tires and they bagged and loaded in my car for me. I am planning to go back for new summer tires in a few months. Thanks guys!
5/ 5stars
by  
on February 27, 2015
Beat the dealer price for my new Jeep tires, very satisfied
5/ 5stars
by  
on February 26, 2015
Had my battery replaced and it was a painless experience. Quick and efficient. I had called ahead to inquire what time would be best to come and the manager was true to his word.
5/ 5stars
by  
on February 26, 2015
Use them a couple weeks ago and I received excellent service ; customer service is outstanding
5/ 5stars
by  
on February 25, 2015
Employees didn't push for any more work that needs to get done. Very informative and professional. Will recommend.
2/ 5stars
by  
on February 6, 2015
Set up appointment for two new tires, a new serpentine belt, new wiper blades. Also asked them to check on a heater with cool air at idle and a low tire pressure dash light. Arrived a 8AM. Was told I had a screw in one of the tires I was not going to replace (non repairable according to tech). Told them go ahead with 4 new tires. After almost three hours I left with only 4 new tires (with a $50 service contract that I was not aware of until I got home and examined the bill),and new wiper blades. The serpentine belt had not been replaced, nor had the heater issue been resolved. I've been coming here for several years. This has been the poorest service I have had during that time. Maybe it was just a bad day.
5/ 5stars
by  
on February 4, 2015
I have been using Firestone in DG for the past 6 years. General maintenance issues, Oil Changes, Tire Rotations, Breaks, Tires, Fluids flushed. The same caliber of service that the dealers provide but for a better price and a more personal touch in a more timely fashion.
5/ 5stars
by  
on January 25, 2015
Bought set of tires and have been bringing car in for routine and needed maintence and repair since (3 years). Service level very high and prompt. Manager and desk staff knowledgeable and very helpful. Pleasant enviornment to wait for completion of job.
5/ 5stars
by  
on January 24, 2015
I always use the Firestone Auto Care Center on Ogden Avenue in Downers Grove because they are courteous and competent. They take care of any problems I have with my tires and also help me with general repairs such as headlamps and other lamps. I can stop in any time and they will check the pressure in my tires for me, which I cannot seem to do myself.
5/ 5stars
by  
on January 24, 2015
We go there for all of the services we need for our 4 cars. They go out of their way to fit you in, their prices are competitive and work is top quality! Eric and Tom are both terrific!
5/ 5stars
by  
on January 22, 2015
Eric the manager was very helpful, professional, friendly, and knowledgeable. I recommend everyone I know to go there!

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