Firestone Complete Auto Care: Your Source For Tires And Repairs At 6325 Northwest Hwy In Crystal Lake

Ready to come in to your local Firestone Complete Auto Care on 6325 Northwest Hwy? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

6325 Northwest Hwy
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #599336 Managed by Christopher Zapfe

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll examine fluid levels, air filters, belts, and more. Additionally, our team believes in offering the most consistent service on the market, at unbeatable prices and a short waiting time. Come in today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 24 Reviews
1/ 5stars
by  
on August 23, 2016
Came in for an oil change/tire rotation. 1. Finished w/o doing the tire rotation. After informing the adviser, they brought the vehicle back into the bay for the rotation. 2. After inspecting at home, we found several bolts holding the engine cover missing. They had to supply new bolts. 3. Engine oil light turned on at idle speeds. They actually allowed us to go home aware of the light problem. 4. After bringing the vehicle back, the service adviser wanted the vehicle to be left overnight so his mechanic can check the next day. 4. It was later discovered that the service technician (he left for the day)removed the oil cartridge filter stem and threw it into the trash. He had no clue what it was for. So, to the can it goes. The filter cartridge was actually floating inside the housing causing the light to turn on at idle speed. 5. After reassembly with the filter stem, the vehicle engine light did not come on anymore. They thought that they did a perfect job, and do not screw up. Can you imagine a technician who could not put back together what he just took apart. There is one in this shop. INEPT. Absolutely no skills at all. Spent a good portion of the Sunday afternoon at the shop while they tried to ruin my vehicle. The tire rotation was free as I bought the tires from a Firestone store. The standard oil change cost over $43.00 (not cheap-price of oil went up says the adviser). Want a big joke on you, come to this shop. Otherwise stay away. The good words I have are for Lucas-He found the discarded part in the trash, and was the only crew member who sincerely tried to help.
5/ 5stars
by  
on July 25, 2016
Chris took me in right away without an appt did the work fast I spent a total of 30 mins for an alignment. Matt the tech was awesome. Explained everything to me and was friendly. Great job guys
1/ 5stars
on April 12, 2016
tire rotation wasn't done right
5/ 5stars
by  
on December 10, 2015
Got me right in last minute and did the job efficiently! Great customer service.
4/ 5stars
by  
on November 19, 2015
Changed tires on my Monte Carlo and provided and estimate on repairs.
5/ 5stars
by  
on November 8, 2015
When I brought my car into Firestone for a tune up, the friendly staff did the work quickly and clean, and noted that I needed new tires. I told the tech that I was soon to be trading in the vehicle but I needed to have something to last at least until I traded in the vehicle. They came through with good dependable cheap tires. The manager also threw in some of the service, balancing in for free! Trust is a huge aspect of car maintenance these days and these guys have earned my repeat business. I send everyone I know that needs maintenance to Firestone in Crystal Lake, because i know they will be taken care of!
5/ 5stars
by  
on October 19, 2015
Came in because brakes were making a strange noise. I had a coupon for a good deal for brake service, pads and rotor. Before I left the facility I noticed that a tech was already bringing my car into the shop. WOW! Got a call within a hour and was told that I did not need ANY service, my pads had were good, and they just found a little rust on the rotor and that it would go away in time with more driving. Trust is a difficult commodity to come by these days - I have now found my go-to mechanics for all my auto needs. Great Job!
5/ 5stars
by  
on September 25, 2015
I had a good experience with the employees who work there. They took care of the things I wanted done as quickly as possible, very helpful!
5/ 5stars
by  
on September 19, 2015
this is a great honest repair shop. I would return and I would recommend anyone here!!!
5/ 5stars
by  
on September 10, 2015
Firestone in Crystal Lake, IL has become my go-to place for routine maintence. Pleasant and knowledgable staff, and friendly, clean environment.
5/ 5stars
by  
on August 17, 2015
Chris at the Crystal Lake location was very friendly and helpful. He did everything he possibly could to make sure that I was happy. I definitely recommend getting service done here.
5/ 5stars
by  
on June 29, 2015
We had three of our cars there we had three sets of Tires, Brake job, Differential Service done in Crystal lake. Firestone was a pleasure to do business with And they did an outstanding job. We recommended Firestone for all your car needs. Chris Got us in and out in no time and his Technicians did a great job.
5/ 5stars
by  
on June 15, 2015
Great job treated well and a ride home then back after they finished working on my vehicle
5/ 5stars
by  
on May 18, 2015
Great service and working with Kerri is always a pleasure
5/ 5stars
by  
on May 1, 2015
I highly recommend the Firestone in Crystal Lake. IL
5/ 5stars
by  
on April 21, 2015
The Sales man and woman were great, very helpful and knowledgeable. The Technician / Mechanic was on top of things going on in our vehicle and very nice.
3/ 5stars
by  
on April 20, 2015
Was caught in an emergency situation, completely dead battery. Personnel are knowledgeable however the cost was indeed more in Crystal Lake than in DeKalb. Probably the economics of the area.
5/ 5stars
by  
on February 26, 2015
I have both my vehicles serviced at Firestone in Crystal Lake and customer service is excellent. I recently brought my vehicle back because I was concerned about the reading on my oil dip stick indicating I was below the full line. The manager asked the technician to check to see if I had any visible problem. The tech topped off my oil and checked all my fluid levels and I was able to go. Service you can count on and that's important to me.
2/ 5stars
by  
on February 3, 2015
I've been a customer for 10 plus years. Days after my last oil change I noticed fresh oil stains on my garage floor. The source of the leak was a loose oil drain screw. I tightened it and no more leaks.
5/ 5stars
by  
on February 2, 2015
Karri allways goes out of way to welcome me and make sure I get in and out I travel for a living and get at least an oil change every month.
5/ 5stars
by  
on February 1, 2015
They give you the ROYAL treatment just for an oil change.
5/ 5stars
by  
on January 25, 2015
I was at the Crystal Lake, IL dealer a week ago for all new Affinity tires and a lifetime balancing package for my 2004 Toyota Avalon. I was completely satisfied with the service that I received and it made a huge difference on the handling of my car. The 25% discount on these tires made these tires, of which I researched with excellent reviews, very affordable and I'm hoping to have for a very long time.
3/ 5stars
by  
on January 25, 2015
Lady was at the phone ignore my present after few minutes on the phone she ask me what I was there for
5/ 5stars
by  
on January 23, 2015
I have two cars and have had lots of work done on both of them. Bought tires and have all my oil changes done thru them. They have always been honest and never tried to do more work than necessary....my cars run great!!! And I will ONLY go to Firestone in Crystal Lake for my cars!!! Thank you for great service.

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