Car Repairs And Tires At 3431 N Arlington Heights Rd From Your Arlington Heights Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 3431 N Arlington Heights Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

3431 N Arlington Heights Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #10332 Managed by Kevin Penn

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll inspect tires, steering, belts, and more. Additionally, we're devoted to delivering the best quality service possible, at unbeatable prices and a short waiting time. Stop by our store today or schedule an appointment by phone or online.

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Discover Our Range of Auto Repair Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 26 Reviews
4/ 5stars
by  
on March 21, 2016
it was a great experience this time. i had bad experiences in the past for alignment for my car that has factory air suspension, which gets tricky. but this time the job was done fast. there are some small problems, but given that it was saturday afternoon and i got my car completed in about an hour, i'm quite satisfied. thing that could be better: steering wheel point to the left a tiny bit. got 4 new tires, but the pressure didn't match exactly across all 4 tires, +/- about 1.5 psi across 4 tires.
5/ 5stars
by  
on October 31, 2015
The Service representatives were courteous and friendly and explained how my work would be assessed by a technician and the cost. My repair was done quickly with high quality for the price communicated. High quality and excellent service at a fair price.
3/ 5stars
by  
on October 18, 2015
I had my brake pads done 3 months ago (Mazda CX9). They squealed when going in reverse, after several months, the brakes never wore down and i had the Mazda dealer look at it when they were fixing a recall issue. They said the brake pad mfg had poor quality and told me to bring it back to Firestone. I took it back to Firestone and they said brakes were under warranty and they replaced the brake pads. This visit was to replace the brake pads. Unfortunately, they chose to put on the same brand brakepads and my car brakes STILL Squeal when I go in reverse. I will be bringing my car back again this week and DEMANDING BRAKE PADS THAT DONT SQUEAL WHILE IN REVERSE. I have 4 cars and if this is not fixed and if I am not appropriately satisfied for all my troubles, I will not be back.
4/ 5stars
by  
on October 7, 2015
Customer service was Excellent and they got everything i needed done in one day!
5/ 5stars
by  
on September 22, 2015
Every one are truly awesome and such a pleasure to work with.
5/ 5stars
by  
on September 20, 2015
Terrific service. I had a simple job on tire rotation, but the way the team at Furestone scheduled, accommodated and executed on the job was complementary. Wonderful experience.
5/ 5stars
by  
on September 17, 2015
I had to come in last minute because my battery had died that morning and I was jump started to get on the road to work. On the way to work I called to see if they had materials and time to take care of me right away which they did. Although I spent more than I would have if I took care of it myself, I got a 60-month warranty which is great but had I had options, I may have opted for less warranty to save some $$. The floor manager (I assume) sat with me in the waiting area to go over that they did a full check on my car and let me know any other recommendations but didn't push me to do them. He even said I could go longer without replacing the battery but we discussed the best option that day.
4/ 5stars
by  
on August 30, 2015
nothing spectacular. Salesman was trying to sell me a cabin air filter for $50. I found one online for $12.99 !?
5/ 5stars
by  
on June 11, 2015
I went for wheel alignment, and they did a good job for me.
5/ 5stars
by  
on May 23, 2015
I have used Firestone for many years and will continue to do do. Very professional
5/ 5stars
by  
on April 22, 2015
I love how they work ! The workers are friendly and honest ! They very quickly do all jobs !
5/ 5stars
by  
on April 18, 2015
Fast for sure maybe not so furious. Did a great job.
3/ 5stars
by  
on February 27, 2015
What a great job, as always. I will be returning. Very professional
5/ 5stars
by  
on February 27, 2015
We needed to pass an Illinois emissions test and the check engine light was on. The new manager Nichole gave us safety glasses and took us into the service bay with the car up on the lift to show us exactly what needed to be replaced in the exhaust system. She also showed us a couple of repairs in the engine she said could wait a month or two since the exhaust repairs would be very expensive. No other store manager had ever taken such time with us and shown us in detail everything that needed to be done. She was absolutely terrific and we are very satisfied and will take the car in when April comes for further work.
4/ 5stars
by  
on February 26, 2015
Needed an oil change, and that's exactly what I got accomplished. I was also informed about several other maintenance recommendations which I was already aware and have made appointments to get done.
4/ 5stars
by  
on February 26, 2015
I consistently use this firestone in the early spring and late fall to switch the tires on my truck from Snow tires to all weather. At the same time I have them do an alignment and tire rotation. Overall the timeliness is good and the quality of work is good. The truck is returned clean and they cover the tires when loading them back into the truck to keep the interior clean. I like that I can have tires shipped there for Firestone to install.
5/ 5stars
by  
on February 11, 2015
I have had my auto serviced here for years and Firestone will always be my first choice. They are thorough, expert, cordial, and accommodating. The best!
5/ 5stars
by  
on February 4, 2015
My most recent visit was for windshield wiper replacement. As always, I received prompt service and felt like a customer.
5/ 5stars
by  
on February 2, 2015
I was pleased with being accommodated on short notice, as well as the efficiency of the service
5/ 5stars
by  
on February 1, 2015
I have used AH firestone in the recent past. Every time I have had great service, Jordan has been excellent in helping me each time. If I have a question about my car he has provided quick answers. I am very pleased with Jordan and Firestone.
5/ 5stars
by  
on January 27, 2015
I have gone to Firestone for years, and the folks at Arlington Hts. Firestone are simply the best. It's now the only Firestone I go to. VERY helpful and friendly.
5/ 5stars
by  
on January 25, 2015
My wife and I have been coming here for years, because of the professional, courteous and honesty we get when we need service. Jordan is especially great to deal with since he is the one who always tells us ONLY what needs to be done and explains in great detail, even with sometimes showing us exactly what the problem is.We will always come here for any service and purchase for both our cars!
5/ 5stars
by  
on January 24, 2015
I had a problem with the car pulling after just having a tire alignment under the lifetime alignment program I purchased. At the last moment, I asked if they could also do an oil change. They did. In the past on all of my vehicles they have been pleasant and honest up front.
5/ 5stars
by  
on January 24, 2015
Received outstanding service, friendly welcome/attention and demonstrated honesty.
4/ 5stars
by  
on January 23, 2015
This is my shop for the most of regular maintenance services. The managers and team treat me and my family the way I expect it. I did not give 5 stars only because some of services were completed the way I have to come back to do small corrections. Never the less I will continue to go there.
2/ 5stars
by  
on January 23, 2015
My wheel was needed to be fixed, so it has been taken care of. But a month later I have learned the tool for the wheel lock nuts is broken, I had to go the dealership to remove these nuts. The people who was fixing the wheel at Firestone somehow managed to broke the tool but didn't informed me about it. I was lucky not having a flat tire all this time.

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