Firestone Complete Auto Care: Your Source For Tires And Repairs At 3431 Arlington Heights Rd In Arlington Hts

Welcome to Firestone Complete Auto Care at 3431 Arlington Heights Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

3431 Arlington Heights Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #10332 Managed by Dennis O'donnell

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll inspect tires, headlights, hoses, and more. Plus, our team believes in providing the best auto repair possible all at reasonable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or plan your appointment online or by calling (847) 463-5089.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 36 Reviews
5/ 5stars
by  
on July 6, 2017
Have taken both personal and work vehicles to the crew over there and they never disappoint. They take care of everything and are great to do business with.
5/ 5stars
by  
on April 17, 2017
The sales staff at this location is really wonderful. Thanks Pete, Amazing job!
5/ 5stars
by  
on April 17, 2017
The team at this location is "Top-Notch"!!! Dennis and Peter are great!
5/ 5stars
by  
on April 14, 2017
I always service my vehicles at this location, because they care about the customer! Dennis and Peter are AWESOME!
4/ 5stars
by  
on April 12, 2017
We've been choosing this service for a few years for tires, but actually think to put all maintenance on them. Every time they provide a great vehicle check up (tires, battery etc) with value recommendations (which are more true comparing with a few others that we used). The only issue is their web-site, which doesn't work properly for a long time (at least 3 years already) and it looks like they don't care about it very much. For me it is very inconvenient, because I prefer to use on-line services, but it may be okay for the others who prefer to call.
5/ 5stars
by  
on February 11, 2017
What a FANTASTIC team of guys! Timely repairs at a great price. I trust them with Mom's car.
1/ 5stars
by  
on January 16, 2017
Untrustworthy shop. Go to Discount Tire in Palatine on Rand Road for tires and Dakota K on Dundee for service.
5/ 5stars
by  
on December 2, 2016
I have never been treated so well at an establishment. Dennis should teach college-level courses and such on keeping customers happy. To say my expectations were extremely over excited is an understatement. This was unbelievably Pleasant and I would recommend this facility and Dennis to everyone in the world.
5/ 5stars
by  
on December 2, 2016
5/ 5stars
by  
on June 4, 2016
Firestone-North Arlighton Heights Rd near Dundee Rd were awesome, Sam focus was all about satisfaction he respected my time and the need of service. Hassle free, the crew working here means business. Sam was the advisor easy to conversate and understands customers service. I recommend anyone in the community to give this guys an opportunity it looks like the new crew want to get it right the first time.
4/ 5stars
by  
on March 21, 2016
it was a great experience this time. i had bad experiences in the past for alignment for my car that has factory air suspension, which gets tricky. but this time the job was done fast. there are some small problems, but given that it was saturday afternoon and i got my car completed in about an hour, i'm quite satisfied. thing that could be better: steering wheel point to the left a tiny bit. got 4 new tires, but the pressure didn't match exactly across all 4 tires, +/- about 1.5 psi across 4 tires.
5/ 5stars
by  
on October 31, 2015
The Service representatives were courteous and friendly and explained how my work would be assessed by a technician and the cost. My repair was done quickly with high quality for the price communicated. High quality and excellent service at a fair price.
3/ 5stars
by  
on October 18, 2015
I had my brake pads done 3 months ago (Mazda CX9). They squealed when going in reverse, after several months, the brakes never wore down and i had the Mazda dealer look at it when they were fixing a recall issue. They said the brake pad mfg had poor quality and told me to bring it back to Firestone. I took it back to Firestone and they said brakes were under warranty and they replaced the brake pads. This visit was to replace the brake pads. Unfortunately, they chose to put on the same brand brakepads and my car brakes STILL Squeal when I go in reverse. I will be bringing my car back again this week and DEMANDING BRAKE PADS THAT DONT SQUEAL WHILE IN REVERSE. I have 4 cars and if this is not fixed and if I am not appropriately satisfied for all my troubles, I will not be back.
4/ 5stars
by  
on October 7, 2015
Customer service was Excellent and they got everything i needed done in one day!
5/ 5stars
by  
on September 22, 2015
Every one are truly awesome and such a pleasure to work with.
5/ 5stars
by  
on September 20, 2015
Terrific service. I had a simple job on tire rotation, but the way the team at Furestone scheduled, accommodated and executed on the job was complementary. Wonderful experience.
5/ 5stars
by  
on September 17, 2015
I had to come in last minute because my battery had died that morning and I was jump started to get on the road to work. On the way to work I called to see if they had materials and time to take care of me right away which they did. Although I spent more than I would have if I took care of it myself, I got a 60-month warranty which is great but had I had options, I may have opted for less warranty to save some $$. The floor manager (I assume) sat with me in the waiting area to go over that they did a full check on my car and let me know any other recommendations but didn't push me to do them. He even said I could go longer without replacing the battery but we discussed the best option that day.
4/ 5stars
by  
on August 30, 2015
nothing spectacular. Salesman was trying to sell me a cabin air filter for $50. I found one online for $12.99 !?
5/ 5stars
by  
on June 11, 2015
I went for wheel alignment, and they did a good job for me.
5/ 5stars
by  
on May 23, 2015
I have used Firestone for many years and will continue to do do. Very professional
5/ 5stars
by  
on April 22, 2015
I love how they work ! The workers are friendly and honest ! They very quickly do all jobs !
5/ 5stars
by  
on April 18, 2015
Fast for sure maybe not so furious. Did a great job.
3/ 5stars
by  
on February 27, 2015
What a great job, as always. I will be returning. Very professional
5/ 5stars
by  
on February 27, 2015
We needed to pass an Illinois emissions test and the check engine light was on. The new manager Nichole gave us safety glasses and took us into the service bay with the car up on the lift to show us exactly what needed to be replaced in the exhaust system. She also showed us a couple of repairs in the engine she said could wait a month or two since the exhaust repairs would be very expensive. No other store manager had ever taken such time with us and shown us in detail everything that needed to be done. She was absolutely terrific and we are very satisfied and will take the car in when April comes for further work.
4/ 5stars
by  
on February 26, 2015
Needed an oil change, and that's exactly what I got accomplished. I was also informed about several other maintenance recommendations which I was already aware and have made appointments to get done.
4/ 5stars
by  
on February 26, 2015
I consistently use this firestone in the early spring and late fall to switch the tires on my truck from Snow tires to all weather. At the same time I have them do an alignment and tire rotation. Overall the timeliness is good and the quality of work is good. The truck is returned clean and they cover the tires when loading them back into the truck to keep the interior clean. I like that I can have tires shipped there for Firestone to install.
5/ 5stars
by  
on February 11, 2015
I have had my auto serviced here for years and Firestone will always be my first choice. They are thorough, expert, cordial, and accommodating. The best!
5/ 5stars
by  
on February 4, 2015
My most recent visit was for windshield wiper replacement. As always, I received prompt service and felt like a customer.
5/ 5stars
by  
on February 2, 2015
I was pleased with being accommodated on short notice, as well as the efficiency of the service
5/ 5stars
by  
on February 1, 2015
I have used AH firestone in the recent past. Every time I have had great service, Jordan has been excellent in helping me each time. If I have a question about my car he has provided quick answers. I am very pleased with Jordan and Firestone.
5/ 5stars
by  
on January 27, 2015
I have gone to Firestone for years, and the folks at Arlington Hts. Firestone are simply the best. It's now the only Firestone I go to. VERY helpful and friendly.
5/ 5stars
by  
on January 25, 2015
My wife and I have been coming here for years, because of the professional, courteous and honesty we get when we need service. Jordan is especially great to deal with since he is the one who always tells us ONLY what needs to be done and explains in great detail, even with sometimes showing us exactly what the problem is.We will always come here for any service and purchase for both our cars!
5/ 5stars
by  
on January 24, 2015
I had a problem with the car pulling after just having a tire alignment under the lifetime alignment program I purchased. At the last moment, I asked if they could also do an oil change. They did. In the past on all of my vehicles they have been pleasant and honest up front.
5/ 5stars
by  
on January 24, 2015
Received outstanding service, friendly welcome/attention and demonstrated honesty.
4/ 5stars
by  
on January 23, 2015
This is my shop for the most of regular maintenance services. The managers and team treat me and my family the way I expect it. I did not give 5 stars only because some of services were completed the way I have to come back to do small corrections. Never the less I will continue to go there.
2/ 5stars
by  
on January 23, 2015
My wheel was needed to be fixed, so it has been taken care of. But a month later I have learned the tool for the wheel lock nuts is broken, I had to go the dealership to remove these nuts. The people who was fixing the wheel at Firestone somehow managed to broke the tool but didn't informed me about it. I was lucky not having a flat tire all this time.

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