Car Tires And Services At 45-934 Kamehameha Hwy: Firestone Complete Auto Care In Kaneohe

Come in to your nearest Firestone Complete Auto Care at 45-934 Kamehameha Hwy for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

45-934 Kamehameha Hwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #6157 Managed by Delmar Agbayani

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll inspect lights, wipers, belts, and more. Plus, we're devoted to delivering the best quality service possible, all at reasonable prices and a quick wait time. Stop by our store today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.3 of 5) - 43 Reviews
5/ 5stars
by  
on June 12, 2016
I have a 1999 Ram Dodge 1500 pickup that had a issue with the battery draining and signal flasher intermittently working. The vehicle was dropped off several time for these issues, but unless the service technician experiences the problem at the time he is working on the car, he sometimes is unable to find the problem. Diagnostics checked out fine, but on my second visit the technician called me personally to extract additional information as he wasn't experiencing or finding the issues I had reported with the sales tech. I have never had a personal call from the service tech that I can recall. Usually the sales tech calls and asks questions, but I guess the service person working on the truck was perplexed with the issues I had originally reported and he was unable to find the problem. After a lengthy discussion, the service tech asked permission to keep the truck for several days and eventually he was able to track down the problem as he also experienced the flashers not working. I must commend the service technician for his persistence in trying to resolve the mechanical issues and find fix the problem. This Firestone branch has always provided me, the customer, with quality customer service. Sometimes, they are unable to fix a vehicle because of the vehicle uniqueness and therefore they will recommend taking it to the dealership. My Prius is such a vehicle and I can understand this because it is a hybrid. They are able to do all the maintenance requirements on this type, but I was having a start-up and shifting problem that Firestone was unable to resolve.
5/ 5stars
by  
on May 13, 2016
The staff is friendly and courteous. There are times that are beyond their control, but they have been always fair and honest about diagnosis and provide recommendations to keep our vehicles in tip-top condition.
5/ 5stars
by  
on March 30, 2016
5/ 5stars
by  
on March 22, 2016
5/ 5stars
by  
on December 9, 2015
Staff was friendly and took time to answer my questions. I did not feel as though I was just another paying customer. I felt like friend.
5/ 5stars
by  
on November 16, 2015
I was having trouble finding tires on Island for my car. Other dealers told me to look elsewhere...glad I did. Firestone had my tires on Island for a fair price and got me in the next day.
5/ 5stars
by  
on September 25, 2015
They fix my cable where I had to shift gears and they had it done by the end of the work day..
4/ 5stars
by  
on September 8, 2015
Good Service and done right, got a little late to the appointment but they did everything they can to finish as soon as possible.
5/ 5stars
by  
on September 7, 2015
When I arrived at Firestone I was there to get tires replaced and they did a fantastic job. Their allignment was fantastic. The shifter bushing was loose and I didn't tell the driver that the shifter could slip out of place and the base adjusted and resulted in the shifter having to be realigned. My last eval of Firestone was the same situation but aggressive, accusing of potential damage when I know that there is none and most importantly incorrect. This specific Firestone does great work and has my recommendation to all others in my area who need word done to their cars. Please contact them and apologize for my incorrect earlier review and be assured that they are valuable to Firestone.
5/ 5stars
by  
on September 2, 2015
Just went for service maintenance and find out the brakes broken
5/ 5stars
by  
on August 9, 2015
I have used other locations in the past. But I have gone to this location twice and to compare them to previous shops. This location IS TOPS!!!!! $$
4/ 5stars
by  
on August 7, 2015
I walked in for a safety check and left my car there. 2 hours for an unscheduled safety check is what I expected and those expectations were met. I feel as if the new safety check system in Hawaii has made it more difficult on mechanics to do safety inspections where they are always booked. However fitting one in doesn't seem to be a problem here. I know other mechanics won't take you unless you have an appointment.
5/ 5stars
by  
on August 5, 2015
Paid less than I have been for normal tire change at Firestone. Their prices are more than fair. Need some other work done with AC and will definitely be seeing them.
5/ 5stars
by  
on July 17, 2015
This is my fourth visit with this Firestone establishment for auto service and repairs. I have been in the customer service field for 4 decades and I find the service counter staff, fair, cordial, helpful, professional, on the ball, with no-nonsense dialogue; direct and honest. I am very pleased with each encounter thus far and I do hope to continue our customer/business relationship. Thank you for your honesty, helpful recommendations, great service, and trust. That's how you build a clientele base of satisfied customers.
5/ 5stars
on July 3, 2015
The entire staff are all very helpful and efficient! That's why I always bring my vehicles to FIRESTONE KANEOHE for safety inspection and my other automotive needs.
5/ 5stars
by  
on June 24, 2015
made an appointment and was scheduled the next day at 7:00 am Very promt and professional service! Highly recommend for similar service!!
5/ 5stars
by  
on June 24, 2015
Made an appointment a day earlier and was taken the next day at 7:00 am! Very professional trailer inspection. Happy with service!! Highly recommend for this service!
4/ 5stars
by  
on June 22, 2015
they are very efficient and knowledgeable people. Very polite and considerate. The only con = service takes too long. 2 1/2 - 3 hrs to change brake fluid and wheel alignment.
5/ 5stars
by  
on June 19, 2015
I have been going to the Kaneohe firestone for many years now, I know the customer service employees by first name, my favorites are Kris and Delmar, they are honest and very beautiful people inside and out, you can feel the aloha when they assist you.
4/ 5stars
by  
on June 19, 2015
I would recommend Firestone to my friends. They did good work on my car.
5/ 5stars
by  
on June 15, 2015
I just need to replace one tire, which they didn't have in stock. They brought it in from another store within the hour. Great service.
5/ 5stars
by  
on June 14, 2015
I just started using this Firestone. The customer service team is courteous, trustworthy, and they make me feel welcomed at their establishment. They offer WiFi service in the wait room. First impressions are lasting and I hope for a continued partnership.
1/ 5stars
by  
on June 13, 2015
First time, just wanted to get safety check and was advised to change 2 front tires. It took about 3.5 hrs just to change tires. We would never come back again!
2/ 5stars
by  
on May 26, 2015
I wanted the white lettering on the tires in...but they didn't, and it took almost 4 hrs for my service but was promised 2 half.
4/ 5stars
by  
on May 25, 2015
Had a last min. Problem on a Sat. And they got me in with a smile.
4/ 5stars
by  
on May 23, 2015
Was advised and given the service best suited to the needs of my vehicle, rather than the services offered through a promotion I had chosen initially, and ended up saving money.
1/ 5stars
by  
on May 19, 2015
Been there previous on other occasions . Got the same type of customer service. Very poor . I would not recommend this Firestone outlet to get your car serviced. I usually drive to the Kailua store to get my car serviced. They didn't have a opening. I reluctantly went to the Kaneohe branch hoping that things might have changed. Nope still the same even after 2 years . Service is poor . I recommend that you go to some place other than the Kaneohe branch
3/ 5stars
by  
on February 26, 2015
An appoint was made for Dec 13, Saturday to get a set of new tires put on my car. The tires my husband selected were not stocked at this site and had to be delivered. When I called on 9 Dec to add a safety check and confirm my appointment I was informed that I did not have an appointment on the 13th. I called back the morning of the appointment and the tires had not yet been delivered. The technician did tell me that they could install the tires & take care of the safety check, but it would take longer than normal to have the services completed. The appointment was for 7 AM. There were customers in line when we arrived and were finally got checked in around 7:20 AM and we did not get a call to come picked up the car until 2:30 PM. Is this the standard for installing new tires?
5/ 5stars
by  
on February 25, 2015
Always friendly, professional and honest. Competitive pricing.
5/ 5stars
by  
on February 10, 2015
Whenever I need something taken cared of on our cars, I can count on your Kaneohe team. I am not intimidated by the process. Your staff makes me feel comfortable and I trust them.
5/ 5stars
by  
on February 4, 2015
My technician and the person who checked me inwas prompt and very patient.
4/ 5stars
by  
on February 3, 2015
fast service & repaired correctly 1st service and great deal
3/ 5stars
by  
on February 2, 2015
I feel like they did an acceptional job on my car. But...when I say I needed the car done at a certain time, I mean I actually need it by then . Right now, i am seeing a leak from the same area of where they fixed.. So I will bring in my car this Wednesday to find out why it is leaking. I hope this will be a one time fix. Thank you so much Firestone for your time.
5/ 5stars
by  
on January 26, 2015
We have always received efficient, prompt and professional service. The staff is courteous, knowledgeable and friendly.
5/ 5stars
by  
on January 26, 2015
The staff here is just great! They are friendly and give you information to best help with the problem you are having with your vehicle. We always go here. They were the only ones that fixed the noise problem that the truck was making. They are patient and go all the way to help you. I'm very thankful that they are here in the town that I live.
5/ 5stars
by  
on January 26, 2015
I dropped off my vehicle and informed them that I needed it back at a certain time and my vehicle was finished at that time.
1/ 5stars
by  
on January 26, 2015
I probably will not return to firestone they could not fix my car after i paid them 300.00.
5/ 5stars
by  
on January 23, 2015
I serviced my vehicle in September,2014 and am very satisfied with the service I received
4/ 5stars
by  
on January 23, 2015
I bought four tires and the service was great and Marty was a big help.
5/ 5stars
by  
on January 23, 2015
Never had a problem yet,I've been going to them for about TEN years and they are great!!!
1/ 5stars
by  
on January 23, 2015
I recently brought my truck in to find out where a small noise was coming from. After being charged for the evaluation, I received an estimate that was well over $1000. Fortunately, I checked into it myself and found that most of the estimate was incorrect and there were almost none of the problems that were reported. I ended up fixing it myself for $65. I will not go back.
5/ 5stars
by  
on January 22, 2015
Brought my car in for a slow leak in my tire. They found a little nail, saved it for me and I was good to go
5/ 5stars
by  
on January 22, 2015
They were real mechanics who know what they're doing! I'm tired of broken mechanics!

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