Car Tires And Services At 98-141 Kamehameha Hwy: Firestone Complete Auto Care In Aiea

Ready to come in to your local Firestone Complete Auto Care on 98-141 Kamehameha Hwy? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

98-141 Kamehameha Hwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #23248 Managed by Troy Ribuca

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll check oil level, wipers, hoses, and more. Additionally, our team believes in giving you the best service possible, all at reasonable prices and a quick wait time. Stop by our store today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we work to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(3.9 of 5) - 26 Reviews
5/ 5stars
by  
on July 22, 2016
Excellent team there in Pearl Kai please keep up the great work people. From S. Oda Handy Service.
5/ 5stars
by  
on December 20, 2015
Finished my car in a timely manner, sales representative was very friendly & professional. They called me when the car was ready in a timely manner. I'd definitely use them again
5/ 5stars
by  
on September 16, 2015
I always use Firestone for any of my car maintenance needs. They offer the best deals and don't pressure you to buy unnecessary services.
5/ 5stars
by  
on September 8, 2015
Good service, fast service. I expected to be there all day waiting for my car. Fortnately, my car was ready under 2 hours.
5/ 5stars
by  
on June 19, 2015
Alignment was completed within the time they promised.
5/ 5stars
by  
on June 14, 2015
I will bring my car back to service again excellent service
5/ 5stars
by  
on June 14, 2015
I had replaced two tires 8 months ago with this location and the service was very good. I had more issues than just the tires and they handled everything. Needing to replace the other two tires I used this same location and they accomedated my busy schedule. I had very little wait. My car feels like new!
1/ 5stars
by  
on May 21, 2015
4/3/2015 I made an appointment to my 2 front tires replaced. I got my 2 new back tires from Firestone Waipahu, and their service was GREAT!! So, since I was in the area (AIEA) and Waipahu had one of their machines down I asked if I can go to Firestone AIEA, Waipahu mechanic/employee said yes, just call for an appointment. I called Firestone AIEA, made the appointment, told them I was referred by the Firestone Waiphau. I requested early morning, but the employee on the ph said that they have a 2pm open 4/4/15. I said ok, what is my wait time because I have to be somewhere at 5pm, employee assured me that it will take no longer than 1 hour because I have an appointment. 4/4/15 we arrive to Firestone AIEA, checked in at 2pm. 30-45 min later a couple comes in complaining how their tire blew out, and they need to get a tire fixed ASAP because the male had to go somewhere. An employee of Firestone AIEA walks in and greets them because they are acquaintances and the female introduces this Firestone AIEA emp as her bestfriends husband. Firestone AIEA emp then asks what the problem was and they explained the whole story and the Firestone AIEA emp assured them that he will take care of it ASAP. The WALK-IN couple then leaves (about 3pm), and I notice my car is still parked where I parked it, no one has yet come to work on my car. I then asked the female emp that checked us in, how long before my car is going to get worked on, she says she will ask her manager which is a female as well. Manager never spoke a word to us to explain the delay. The manager tells the female emp that it will take another 2 hours. I then said, if the couple that came in comes back in an hour to get their car I will be upset because they just walked in and got the best service ever, while we made an appointment, which was assured that our wait time will be 1 hour. Female emp goes to manager tells her what I said, and came back with "my manager said if you want to go somewhere else?" I was livid at this moment. I told the female emp NO! I have been here for almost 2 hours after my appt time. female emp tells the manager what i said. Female emp then says "my manager said they will give me a $60-$70 discount" I got more livid. I called to the manager and she ignored me. I was more livid because an hour and a half had pass and still my car was not touched. Female emp is on the phone at about 4pm telling a customer to come back their car is done. And low and behold the walk in couple strolls in all smiles that their car is fixed. I took a video of the couple and the employees and their manager. At that moment, my car was moved into the garage to be fixed. And it was done in 45 minutes. I was really disappointed because we got GREAT service from the Firestone in Waipahu, and even if it was a long wait, the manager came and talk to us so we dont get all upset just sitting and waiting. Shouldnt all the Firestones be the same? I will never go back to FIRESTONE AIEA, and I have notified all my family and friends and I posted the video on social media to NEVER go to FIRESTONE AIEA. I guess if you are a friend of an employee at FIRESTONE AIEA you come first before the rest. If you give me an email address I can send you the video, so you can see for yourself how bad the FIRESTONE AIEA EMPLOYESS and the MANAGER are.
4/ 5stars
by  
on May 16, 2015
Went for an oil change, happens to be that I needed air in the tires. Wasn't offered a tire service, didn't even put air as a courtesy. But for the price of the oil change, can't complaint....
2/ 5stars
by  
on May 11, 2015
The only thing that was noticeably repaired was the A/C. There are several other issues - steering and alignment, in particular - that were supposedly repaired and don't seem to have been. The car still has the same problems it had when I took it in to be repaired. The Check Engine Light was on when I dropped it off and was never checked so I have to take it back again just to find out why. This should have been checked while the car was there for the repairs as it was noted on the work order but NEVER addressed. The steering was supposedly repaired yet still makes the same noises and feels like nothing was done at all despite what the invoice says. The same is true for the alignment. If anything, the car pulls to the right more now than it did before I took it in. Overall, I am not a happy camper with the work that was allegedly performed as the car handles and drives worse than it did when I took it in for service.
5/ 5stars
by  
on March 31, 2015
I go there every time for myself and my wife's vehicle. Troy and his staff is professional and treats us like family. I always recommend my family and friends to go there!!!
5/ 5stars
by  
on March 17, 2015
I am very pleased to be a customer at Firestone Aiea!! The Staff is very professional and personable. They are very informative regarding the work to be done and the work that is needed. They also provide options in regards to work that can be done at a later time. I travel from Kapolei to Aiea which speaks for itself!! The Crew at Aiea Firestone is top notch!!
5/ 5stars
by  
on March 5, 2015
Firestone always goes above and beyond to ensure your car is working in best shape but considering your budget and what makes sense for the longevity of your vehicle.
4/ 5stars
by  
on March 2, 2015
Went in for oil change & lifetime wheel alignment. Staff was friendly & explained things clearly.
2/ 5stars
by  
on February 26, 2015
such a long wait , the service was ok, but we waited for son long, we may never go back to this location againg
4/ 5stars
by  
on February 9, 2015
Why didn't I give you an "Excellent"? I always take my Saturn there for service. You used to top off fluids and do a basic vehicle check for free with oil change and now you charge. I understand with the cost of materials going up it has to be done. I always recommend Firestone in Aiea to all of my friends and family. I can always depend on you to get the job done right.
2/ 5stars
by  
on February 6, 2015
I used them a week ago and they made me feel like I needed to defend myself. They were trying to charge me for additional products that were not even for my particular car model. Then, after I called them up on it they still tried to charge me for stuff I had not requested.
2/ 5stars
by  
on February 4, 2015
Paid for lifetime alignment and after two visits they could not fix my irregular tire wear. Vehicle was in spec and I believe they knew how to operate the machine. However, Sienna's are known for this problem and they would not adjust it out of spec to correct for Toyota's poor design. I had to go to another shop and they adjusted with more negative camber to prevent the excess wear while turning. I guess Firestone is too afraid to experiment a little to make a customer happy.
4/ 5stars
by  
on February 3, 2015
I went to them a while ago but it's not my first time with them.
3/ 5stars
by  
on February 2, 2015
The last time I had service was about four months ago.
3/ 5stars
by  
on January 27, 2015
If my memory serves me correctly, I did an oil change in Oct 2014. In this visit,, the technician noticed two of my tires were getting worn. I could not replace the tires in this visit for one reason or another. A couple months later, I decided to do the tires for safety reasons but could not find the estimate. I called the store although I had an appointment to inquire if the estimate would be honored if it was done a couple months before. Whoever answered the call, said it would with no further explanation. I went to the appointment in late December and got an estimate of the work to be done. There was a question of which two of the four tires needed replacing. The writer had to go outside to check the tire conditions. Upon review of the estimate charges, I noticed that the price was a lot higher than I had remembered and expected. I inquired about the estimate done earlier which was brought up on the computer for review. It was then that I was told the estimate was good for 30 days. I also wanted the tires back since they could be used as a spare if needed down the road since they were worn but still useable. I was told whether I took the tires back or had the shop dispose of it, I would be charged the disposal fee. I was told that the shop had been audited and must charge the fee if tires are sold. In this visit, I found the "write up" process to be very cumbersome and annoying. Had the call been answered truthfully and proper and detailed information been included on the estimate, less time would be spent in the check in. The charge for tire disposal seems very unfair for customers and a pretty lame explanation in my opinion. I have also tried to e-mail these comments as directed at the end of the survey to the e-mail address but the message was rejected.
5/ 5stars
by  
on January 25, 2015
I've always had great service from the Firestone shops I've gone to. This includes the Aiea store, as well as the Kalihi. store. People are very friendly, accommodating, and the prices have been very reasonable. Service is very quick too. On one occasion, they serviced my brakes. For some reason the initial service did not quite work, but they fixed it quickly when I drove in to have them look at it.
5/ 5stars
by  
on January 25, 2015
Michelle, Friendly, was able to address my concerns about the car. Firestone, noticed my oil level was low and air filter dirty, which I appreciate. Also checked my tires.
4/ 5stars
by  
on January 23, 2015
Had cabin filter changed on my Charger and it was done timely!
2/ 5stars
by  
on January 23, 2015
The last time I was a the Firestone service location was a good experience after working with Michelle Lacuesta (Service Manager) she was very professional and knowledgeable. This was the sixth day my car was in the shop for an engine check light and the engine temperature was running higher than normal which concern me. I first took my vehicle in on a Saturday and had an appointment at 08:00 AM but it was not ready until the following Wednesday. The engine temperature was still running higher than normal just like it was when I took it in five days earlier. I email the customer services online and Kristyn respond to my remarks. She was excellent in responding and informing the upper management. I was able to take my vehicle back to the Aiea location that Saturday when Michelle was assign as my Service manager. She was great and made me feel good about going to a Firestone Complete Car Care in Aiea for vehicle repairs. They ended up replacing the cooling thermostat and now the vehicle is running a normal temperature at no cost to me. I really would like to thank Kristyn, Michelle, and Firestone upper management for making a bad experience into a great experience even thou it took six day to make two minor repairs to my vehicle. Sincerely, Charles Williams
5/ 5stars
by  
on January 23, 2015
I went in for an oil change. I used to get my oil change done at the dealer or my husband. But my husband didn't have time and I would have to wait more than an hour at the dealer. So I thought I would give Firestone a try. I got my car serviced at an hour wait only!

Find The Firestone Complete Auto Care Location Nearest You