Firestone Complete Auto Care: Your Source For Tires And Repairs At 1213 Broad St In Augusta

Ready to come in to your local Firestone Complete Auto Care on 1213 Broad St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1213 Broad St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-5p
Emergency Closure: {{ locations[0].alert }}
Store #5339 Managed by Joseph Harbison

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll check oil level, suspension, hoses, and more. Plus, we're dedicated to offering the most consistent service on the market, all at great prices and short wait times. Stop by our store today or plan your appointment online or by calling (706) 250-5157.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 25 Reviews
5/ 5stars
by  
on September 27, 2016
Great service with a personal touch. Gave me credit for coupons on the internet and a couple book that sponsored the Boys and Girls Club of Augusta. When it rained they even drove my vehicle into the service bay enough that I did not have to go into the weather and get soaked. Thank you.
5/ 5stars
by  
on September 11, 2016
Chris and the team stayed 2 hours over after close to make sure I was driving safe
5/ 5stars
by  
on September 6, 2016
I had an emergency situation on Labor Day , that entailed me driving to Columbia SC. To pick my grand child up from the zoo. I had a low oil situation and being that I have a BMW, I could not risk driving there and back ( 120 miles) I took car to the Martintown location and Keefer, helped me and tried to help me get it done quicker ( as his location was booked for a 3 hour wait) He went outside with me and looked and tried to figure out how it could get done faster. He called the Broad Street Location and they could get me in faster, so he gave me directions to that store. I got there , went in and was immediately helped by a very nice girl ( young lady) I wish , I knew her name , she had dark hair. She got my information, ordered an oil filter that had to be sent over and assured me they'd work me in and they did. What amazed me was after watching for an hour, I saw how well organized this place is. It's a well oiled machine ( pardon the pun). I was informed every half hour the status etc. I watched in amazement how fast these techs work and they do it SOOO systematically. I had a few people give me updates on where we were in relation to finishing . It was done and I paid and was on my way. Unfortunately, I have just moved to town and I'm not familiar with downtown, about 4 blocks from the store, I was trying to get my navigation location plugged in and went right through a red light .... And unfortunately, tried to swerve out of the way of oncoming car, but It hit my rear right side spun me around a few times and we both were ok. But, the car, I don't think so. The tire was turned sideways on that side and axle etc... THE REASON, I HAD TO ADD THE OUTCOME WAS , MY SON HAD ARRIVED TO PICK ME UP FROM THE ACCIDENT SCENE, THE CARS HAD BEEN TOWED...I AM TELLING THE POLICE I WAS BEING PICKED UP AND I LOOKED UP AND THE SWEET GIRL WHO HAD HELPED ME GET SIGNED IN AND TAKEN CARE OF , AND ONE OF THE TECH'S. ( I THINK HE WAS A TECH ) HE LOOKED LIKE A PRO FOOTBALL PLAYER TO ME...A REALLY BIG GUY...THEY WERE COMING UP TO ME , TO SEE HOW I WAS AND IF I NEEDED ANYTHING ...I WAS BLOWN AWAY... TRULY..THEY HAD WALKED 3 OR 4 BLOCKS TO SEE IF I WAS OK. ONE OF THE EMPLOYEES WAS ON THE WAY HOME AND SAW ME AT THE ACCIDENT AND SAW MY CAR ...EVIDENTLY CALLED THE STORE AND TOLD THEM I HAD BEEN IN A WRECK. IT WAS THE NICEST THING , I COULD NOT BELIEVE, HAVING NOT KNOWN THEM AND NOT A LONG TIME CUSTOMER, THEY CAME TO SEE ABOUT ME. I TELL YOU THIS, I WILL NEVER FORGET IT AND I THINK IT WAS SOOO FAR ABOVE AND BEYOND , ITS HARD TO PUT IT INTO WORDS. BUT, I WILL FOR SURE , USE THIS STORE FROM NOW ON WITH ANY CAR ISSUES I HAVE AND OTHER COMPANIES NEED TO HAVE THIS SITUATION IN TRAINING MANUALS AS FAR AS CUSTOMER RELATIONS. ALL I CAN SAY , IS THEY WERE THE BEST AND I WILL NEVER FORGET IT ... THE BROAD STREET STORE HAS MY HEART AND CARS GOING FORWARD FROM THIS POINT. I HOPE MANAGEMENT CAN GET A CC OF THIS BECAUSE THEY NEED TO KNOW. I WILL MAKE SURE THEY DO KNOW... THANK YOU TEAM AT BROAD STREET !
5/ 5stars
by  
on July 12, 2016
ALWAYS get great service .
5/ 5stars
by  
on July 4, 2016
I was there for to get oil change ,tire rotation , when they saw that I needed brakes . I had somewhere to be in a short time after but they were able to get it me on the road in time. Always a pleasure doing business with Joe and Mike but today I was served by Heather and Joshua and they did not disappoint me .
4/ 5stars
by  
on June 23, 2016
Joe and the staff at Firestone are always great. Due their volume of business an appointment is helpful. Even with a new technician on his first day I was pleased with my wait time.
5/ 5stars
on June 19, 2016
Nice facility, great attitude, and attention to detail.
5/ 5stars
by  
on June 14, 2016
The staff at this Firestone store were great. Number one: They called me when they finished the job. Number two: They did the job at the price agreed upon online. I also know this downtown area very well and have seen this store continuously busy for years...I mean over twenty years or steady business so I knew we could no go wrong. I knew they had to have excellent service and an excellent reputation for goodwill among their customers and I was right. Though I bought this set of tires for my daughter, I will buy my next set from this store. I am a new happy customer!
5/ 5stars
by  
on May 31, 2016
5/ 5stars
by  
on April 9, 2016
Great customer service. Great job by Joe explaining all the aspects of what type tire I was purchasing and the importance of getting an alignment, in which my vehicle was out. Several other techs were involved and did a great job. Again very nice store and customer service. Also love the tires! Look and ride great....
5/ 5stars
on April 5, 2016
5/ 5stars
by  
on December 16, 2015
They were able to take care of us right away! Great service!
5/ 5stars
by  
on December 10, 2015
They had the tires I wanted and put them fast they did a good gob
5/ 5stars
by  
on October 20, 2015
I used them a month ago very impressed with the customer service person at Firestone on Broad Street in Augusta Ga. He was very helpful, and considerate.
5/ 5stars
by  
on September 28, 2015
Everyone nice friendly and well groomed.Service with a smile! Very knowledgeable. Always make you feel comfortable. Clean store and nice displays.
1/ 5stars
by  
on September 9, 2015
I have used this service central a number of times over the past 15 years. This last time I made an appointment as usual for my oil change and I had one tire that had a slow leak. I arrived 10 minutes before appointment time of 9am. I finally got out of the service center at 1215pm. This at least twice as long as any other time I had been there. I will think twice before I make another appointment there.
5/ 5stars
by  
on May 22, 2015
Fast and reliable, is what to expect if you use their services! !!! Good prices and great job!
5/ 5stars
by  
on April 17, 2015
I was from out of town and did not have the tools necessary to change a water pump and they changed it for me and did an excellent job. I'm not used to paying for the repairs and was surprised by the price but would do business with them again.
2/ 5stars
by  
on April 17, 2015
I scheduled a 10 am appointment to have my oil changed and I didn't hey my cat back until almost 4 pm. It's completely unacceptable fir it to take that long.
4/ 5stars
by  
on April 1, 2015
Went well, will be back. I looked under my truck and saw the problem that I didn't know about.
1/ 5stars
by  
on February 28, 2015
I came in for a simple alternator belt replacement and left with a massive oil leak caused by the technician. He tried to cover it up and allowed me to get halfway home until I noticed the problem. I immediately returned to the shop and he stated I thought I told you about it and he didn't even put it on the repair sheet. Plus he still has his job. Horrible service. Joe the manager is a good guy but one bad apple spoils the bunch. I would NEVER go there again!
5/ 5stars
by  
on February 26, 2015
It has been about a month ago. I had a slow tire leak, they plugged the tire with no problem. They are awesome. There customer service is stellar.
4/ 5stars
by  
on February 3, 2015
It's been about 6 months since I took my wife's car the the Augusta location on Broad St. And I was very satisfied. They took care of me as if I was family. They made sure my car was upto date on maint. Did not take hours just to change my oil. Over all I was happy.ftom the time I got there to the time they were done was 45 minutes if that. Will deff take it back again.
5/ 5stars
by  
on January 27, 2015
I used them over a week ago i was very pleased with the service rendered.
5/ 5stars
by  
on January 24, 2015
Arlen Greenhill and the repair service crew are friendly, honest, competent and trustworthy. Smiles and communication are the start of great customer service!

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