Car Repairs And Tires At 10301 Big Bend Rd From Your Riverview Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 10301 Big Bend Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

10301 Big Bend Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #347180 Managed by Luke Colmorgen

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll check lights, suspension, belts, and more. Plus, we're dedicated to delivering the best quality service possible, at unbeatable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

    Customer Reviews

    (4.4 of 5) - 64 Reviews
    5/ 5stars
    by  
    on April 11, 2017
    No one wants to begin a 15+ hour trip home with tire issues, but when life happens....you'll want to hope that you are blessed with the service we received from Anthony! He took EXELLENT care of us and got us back on the road in good time. BRAVO!!
    5/ 5stars
    by  
    on April 10, 2017
    5/ 5stars
    by  
    on April 10, 2017
    Awesome
    5/ 5stars
    by  
    on February 18, 2017
    Service Manager and staff went above and beyond in fixing the cooling system on our subaru outback. Kept us informed and really explained all that they did. Even went so far as to offer us a rental vehicle on Firestone. Luckily we didn't need it.
    5/ 5stars
    by  
    on January 6, 2017
    As a first ime visitor to thesis facility I was pleasantly surprised. I was greeted by Mr. Young who assisted me with my issue. He was professional and very courteous. The facility was extremely clean and well organized and the service was on target. Even though I had a small issue Mr Young and the technician who performed the work on my vehicle went the extra mile to ensure I was informed and the action required. Amazing service.
    5/ 5stars
    by  
    on December 17, 2016
    Service Advisor Tom and Technician Nicholas were Great. They were polite and answered all my questions with a smile. They were even able to save me a couple of Bucks, I'll be back
    5/ 5stars
    by  
    on December 11, 2016
    Excellent service. Mike, Anthony, and the other associates always go out of their way to provide the best, fastest service at the best deals available. They never steer you wrong and recommend service on needs of the car, and are honest when you can wait. The mechanics are professionals who know what they are doing. I won't take my car anywhere else. Highly recommend
    5/ 5stars
    by  
    on September 11, 2016
    I have been a customer of this store for 5 yrs. I have all three of my vehicles tires/alignment done here. Their personnel is very courteous work with my on pricing and the work performed is always flawless. will recommend to anyone.
    1/ 5stars
    by  
    on August 16, 2016
    I, a female, brought my car to get a tire balance, front end alignment and an oil change. Because it is routine maintenance, I shopped around for the best price, figuring any tire place would be able to service my request. After dropping off my car, I got a phone call a few hours later telling me all of the extra work that the mechanics thought needed to be done. I was happy to receive the information but the prices that Firestone was quoting me were outrageous. I don't understand why it is $350 to replace spark plugs? I was also told that all of my tie rods were bad and it was going to cost me $1200 to get them fixed. I knew those were replaced about 15,000 miles ago and there was no way anything was wrong with them... I made the decision to just have the work done that I had originally dropped my car off for. Upon pick up, my car was in worse condition than when I dropped it off. It was shaking anywhere from 35 MPH and above, which was not the case when I dropped it off. Because of the shaking, I returned to Firestone on Saturday and made another appointment for the work to be done AGAIN on Monday. When there on Monday, I received yet another phone call, but this time, they told me that the back wheel was going to fall off because my "rear pinion bearing in my rear differential is faulty." They told me that this amount of work was not something they would handle and my best bet was to take it to the dealer or a suspension shop to get the work done. I proceeded to pick up my car and have drove it 100 miles thus far, WITHOUT it shaking at all. I have spoken with 3 other mechanics about the possibility of the bad pinion bearing and all 3 of them said that it isn't even something they would even consider being wrong with my car. All three of them said that if that was the case, the shaking of the front end and the steering wheel wouldn't be happening. I just don't understand why I would continuously be told things that I don't need to focus on when the main issue was that the balance was done improperly the first time. I understand that I am a girl and don’t know much about cars, but I know enough to not throw money at every “problem” a mechanic tells me is wrong. It is dishonest, disloyal and disrespectful. I expected better and I will never go back there or recommend this shop to anyone!
    3/ 5stars
    by  
    on June 9, 2016
    I ordered tires from an online site - tire buyer.com - and had them shipped to Firestone Big Bend for installation. When I went to have them installed, I found out they had installed my tires on another persons car. So, they had to order me new tires and I had to come back for a second time. It was a big inconvenience. To the store's credit, they did get the tires in quickly, got me an appointment as soon as they came in, and gave me a discount on the installation. So, overall, I'm a satisfied customer. I'm just a little concerned that such a mistake was made at all.
    5/ 5stars
    by  
    on April 25, 2016
    Great service and hospitality. Wait time is one of the best I have experienced and service is very efficient.
    5/ 5stars
    by  
    on December 24, 2015
    Stopped by because of low tire pressure and Joe took care of us at once, topped off the air pressure and advised to make an appointment to fully check out the problem. Next day appointment and we were seen right away, problem (nail) fixed, and we were on our way. Joe is a top-notch technician and very knowledgeable. An asset to the business and should go far.
    5/ 5stars
    by  
    on December 21, 2015
    Took car in for alignment and service was great as usual. Love this place!
    1/ 5stars
    by  
    on December 9, 2015
    I made an appointment came at the time I was supposed to. They said 1.5-2hrs...waited...2hrs 15min later service had not been done then they tried tomcharge me for services not rendered, that I made the appointment for. I protested the charge they removed it and I still need to take my car in....clearly somewhere else.
    5/ 5stars
    by  
    on December 3, 2015
    They gave me a great price on tires, checked my alignment and advised alignment was still good. Chris was very professional and personable. Made customers feel welcomed and I felt he was being honest.
    1/ 5stars
    by  
    on November 21, 2015
    Firestone just interested in selling lifetime alignments and other packages once they sell you that they play with your time, yes they are very good at greeting customers and a lot of nice talking that's all.
    2/ 5stars
    by  
    on November 21, 2015
    Just as the title says put my tires on backwards . Not just one everyone
    5/ 5stars
    by  
    on November 8, 2015
    I have used this location numerous times and always get great quality service.
    3/ 5stars
    by  
    on October 31, 2015
    The website does not give the option of choosing the quantity of tires needed, it automatically chooses 4. My car entered the garage 25 mins after my appointment and took 60 mins to replace two tires, that is too long. Chairs in waiting area were worn.
    5/ 5stars
    by  
    on October 23, 2015
    In and out for oil change and alignment. Chris and Mike always treat customers GREAT
    5/ 5stars
    by  
    on October 15, 2015
    good service-----would use them again in the future
    5/ 5stars
    by  
    on October 13, 2015
    Scheduled service for oil change and alignment. Completed on time
    5/ 5stars
    by  
    on October 9, 2015
    T00K CAR IN FOR FLUID CHANGE AND CHECK FRONTEND NOISE. SERVICE WAS DONE RIGHT AND VERY QUICKLY. FOUND NOYHING WRONG WITH FRONEND AND TOLD ME SO WITHOUT TRYING TO SELL ME WORK I DID NOT NEED. GAVE MY CAR SEFTY CHECK OVER AND FOUND NOTHING WRONG. HAVE USED THEM BEFORE AND WILL AGAIN.
    5/ 5stars
    by  
    on September 18, 2015
    A week ago I was able to bring my van in on short notice because my TPMS light kept coming on to state low pressure. An employee named Michael helped me. He was very kind and courteous and definitely was concerned about getting the problem solved and about my safety. They did find the culprit that hid itself so well in my tire that it was driving them crazy at the beginning because nothing was standing out as the source. My tire was able to be fixed in no time and I wasn't waiting for hours. Thank you so much Firestone!
    5/ 5stars
    by  
    on September 11, 2015
    I didn't have an appointment the day that I brought in my VW Jetta. Even though they were extremely busy, they were able to work me in while I waited for the synthetic oil change. They were able to get it finished well before the time that was quoted to me. My family member recommended this location to me and she was right about how great they are there !
    5/ 5stars
    by  
    on September 8, 2015
    I went in for my breaks to be bleed and check out the A/C and they were good in telling me I was low on the A/C and what it would cost and then I told them to fix it as I was driving back to Ohio the gentleman at desk talked to the people waiting and it was nice to know they talk to you, I give the place an AAA+++ as they were very nice.
    5/ 5stars
    by  
    on September 7, 2015
    Always thorough , never any hidden charges, appointment times are always adhered to
    5/ 5stars
    by  
    on August 26, 2015
    I stopped in yesterday with an extremely difficult problem with the 2004 Sebring. I knew it would be difficult; however, the front office staff handled the problem and managed the time the best way they could. The mechanic analyzed the problem and made the repair that fixed it. And I am extremely grateful that it is now fixed.
    5/ 5stars
    by  
    on August 10, 2015
    Had my oil changed, got in and out within the time frame I was told it would be completed. Very friendly staff.
    3/ 5stars
    by  
    on August 6, 2015
    Took my car in to be diagnosed for an engine misfiring issue. I was told up front that it would cost $99 for the diagnosis. In my experience, usually if the repair shop performed the work needed to fix the car, they would waive the cost of the diagnostic. However, this was not the case - the work quoted to repair the car also included the $99 diagnostic fee which I thought was not typical of the repair shop industry and therefore did not get the repairs done at the Firestone repair shop.
    3/ 5stars
    by  
    on July 3, 2015
    I was a walk in but was told it would be a 2 hour wait. The 2 hours turned into 5 1/2 hours. I had an alignment done.
    5/ 5stars
    by  
    on June 13, 2015
    They were thorough in their inspection. Took care of all the problems, gave me all the discounts available & were very nice about it all ...
    5/ 5stars
    by  
    on June 10, 2015
    I, took my car in for repairs,this past week.Michael,Chris and especially Lennox.They treated me with respect,excellence,integrity and compassion.The repairs, made were explained and shown to me so I could understand the importance of the repairs needed.Thank You All for Your Kindness.
    5/ 5stars
    by  
    on June 9, 2015
    From the management to the service technicians, the experience was great. Makes recommendations for what would work best for your car and what other services they can provide, all while not being pushy to have the services done.
    4/ 5stars
    by  
    on May 26, 2015
    Always good service. The wait was a little long for our oil change, considering we had an appt.
    5/ 5stars
    by  
    on May 6, 2015
    Went in last week for an oil change by appointment.
    1/ 5stars
    by  
    on May 4, 2015
    Two weeks ago got two new tires and had them move front tires to rear. I told them to save old tires and put them in trunk. Dropped car off and spoke on phone and told mike to put tires in truck (repeat). When I got home NO tires in trunk. I called and spoke to Chris and he was to talk to Tech and find out what happened. He promised to call. Have not received call and still do not have my tires. Very upset about this service or lack of service.
    5/ 5stars
    by  
    on April 27, 2015
    Provided us with good information concerning our options; worked quicker than expected; we are very happy with service provided.
    5/ 5stars
    by  
    on April 24, 2015
    Mike and his team at the Big Bend Rd Firestone Store have been very helpful in diagnosing and addressing problems unique to a 1957 vehicle. It is nice to have this team in our neighborhood.
    5/ 5stars
    by  
    on February 27, 2015
    Don't hesitate to accept the offer of the "courtesy check". It was a factual assessment, presented without drama or hard sell. Obviously, this store understands that I need to know the situation, but the decision about what to do or when to do it rests with me. At my age, I've had many cars and always have had them serviced regularly. Their approach to customer service is welcomed and has earned my repeat business. Their prices seem to be competitive, and they often offer coupons on line for various procedures.
    5/ 5stars
    by  
    on February 27, 2015
    This is where I now take my car for service. They are very honest and being a women I respect that. The service is great and so are the people.
    5/ 5stars
    by  
    on February 27, 2015
    I am a regular customer and have found this Auto Car facility is very efficient, knowledgable and honest. Always on time or will finish the service before it was promised. All the men that work there are polite and courteous in Riverview on Big Ben Road.
    5/ 5stars
    by  
    on February 26, 2015
    I have been to the store and have been treated great and had good service.
    5/ 5stars
    by  
    on February 26, 2015
    I have been to Firestone in Riverview several times since moving here. The people are friendly and they are straight talking. I entend to only go there for service on all four vehicles. "OUTSTANDING".
    2/ 5stars
    by  
    on February 26, 2015
    We had an issue with a vibration when traveling at high speeds. They replaced all 4 tires, but the warning sensor continued to come back on. We had to go back in 4 more times until they realized they had marked something as replaced when they never actually had. It was a terrible experience.
    4/ 5stars
    by  
    on February 25, 2015
    Always pleasant and polite even though you can tell they are harried and busy beyond busy. Always worked to explain the why's and wherefore's about what is wrong with the car and what is needed to fix it. Sometimes have to wait, but they give reasons why and work hard to get your car back to you to meet your needs.
    5/ 5stars
    by  
    on February 7, 2015
    I was there a few weeks back ,they got me right away found the problem ,fix it and I was on my way.I always find them trustworthy.In today's world that is nice to be able to say.
    4/ 5stars
    on February 6, 2015
    The staff provides great customer care and the service has been excellent. The only problem I seem to incur is that my appointments I make online for this location will get cancelled even after making the appointment at least a week in advance.
    5/ 5stars
    by  
    on February 3, 2015
    The technicians always make an attempt to let you know what is to be expected with provided service and time of completion.
    5/ 5stars
    by  
    on February 2, 2015
    After going to another shop in Bradenton I still had a major wheel balance problem(they put new tires and an alignment). The car was shaking like crazy. This Firestone shop in Riverview took me in exactly at my appointed time and fixed the problem straight away. I was in and out of there in a half hour. I am totally satisfied, the car runs great and I will make this shop my first choice from now on.
    4/ 5stars
    by  
    on January 25, 2015
    I like this location because it's so close to home. Also the guys working there (mechanics included) are so personable. SOMETIMES I feel like because I'm easygoing, that gets taken advantage of which can be a little bothersome - for example, they might forget to update the little sticker that tells me when my next oil change is, etc. - but overall I have no complaints and they have always taken care of me there.
    4/ 5stars
    by  
    on January 25, 2015
    Great people there! Seemed to take an abnormally long time to replace a brake part but we'll worth it.
    4/ 5stars
    by  
    on January 25, 2015
    I use them a week ago for a new tire and was extremely satisfied
    5/ 5stars
    by  
    on January 25, 2015
    I have been using this location for some time now, I am very satisfied with them. They are very friendly and give great service. They always get me in and out in the time promised.
    5/ 5stars
    by  
    on January 25, 2015
    The staff here is friendly and really great! They have done a very good job taking care of both my cars. This is the only place I will take mt cars. I have complete trust in them. Plus they always find coupons for me!
    5/ 5stars
    by  
    on January 24, 2015
    My wife and I have never had any issues going here since they started. Much better than their close neighbor who tried to rip us off.
    5/ 5stars
    by  
    on January 23, 2015
    Cauteous staff, professional. Repair was done on time, no hard sale or over pricing, everything was on point. Glad I went there.
    5/ 5stars
    by  
    on January 23, 2015
    I am always satisfied with the service I receive. I always feel like a special and very important customer, and that my time means something. They try to get things done as quickly and efficiently as possible.
    5/ 5stars
    by  
    on January 23, 2015
    Enriched the lives of those they service,with compassion,excellence,respect and integrity.I would be happy to refer everyone to service their cars at Firestone
    5/ 5stars
    by  
    on January 23, 2015
    It is indeed a great service. Don't ever lease this area. Riverview is the best area to live. You guys are good, definitely. Good job
    5/ 5stars
    by  
    on January 23, 2015
    Fast and friendly service. The guys guys up front are to notch.
    5/ 5stars
    by  
    on January 23, 2015
    Most important........they're HONEST! The whole crew!
    5/ 5stars
    by  
    on January 22, 2015
    I used them 30 days ago and will go back for service.
    5/ 5stars
    by  
    on January 22, 2015
    GREAT SERVICES AND GOOD PRICES I RECOMMEND THIS PLACE

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