on March 25, 2017
Been a customer for a few years now, I love their professionalism.
on December 17, 2016
I ' 'll love to invite friends and family members to visit Firestone Service Center at Norwood where the Service is the best.
on September 26, 2016
I am Chairman of Transportation at Emanuel Church. I experienced excellent service and a positive experience. This is our store for years to come.
on December 9, 2015
Service was good and I didn't have a long wait time. However when I get an oil change all fluids are checked and top off but I had to replace windshield wiper fluid. Maybe things have changed.
on September 25, 2015
I was told to bring my vehicle in at 7am on the morning of my service. I showed up on time and did not leave until almost 9am. I was only there for a oil change and there was no one else in front of me waiting. On top of my wait of being the first in and still had to wait, I was told that my vehicle needed parts that were recently replaced and brand new. That alone upset me more than my wait time. The mechanic who worked on my car left my vehicle smelling like an ashtray when he was done. I don't know if he smoked in my vehicle while working on it or just the smell alone lingered with him. In the end I do not plan to return to this particular shop at all. I was there on a free oil change voucher from a fund raiser coupon and did not feel welcomed at all.
on September 6, 2015
On Friday i called and spoke with a rep who told me who immediately told me the bad news..without an attempt to help me..no good news just all bad. No client wants to hear just the worst when you haven't made any attempt on fixing the issue. I almost didn't go to that locatiob but on Saturday i decided to just go up there and I met Mark!!! He did everything to have it taken care of by 5 Saturday evening and he did!!!! He rocks and deserves a raise I started my new job on Monday he really know the blessing that he was to me!!! Thanks Mark!!!
on May 6, 2015
I recently went to Firestone for a lifetime alignment. They were charging close to two hundred dollars. Firestone's lifetime alignment, was for many years, $99.00.
on May 2, 2015
Good job will us in the future my car running much better
on April 23, 2015
A few weeks ago, I had my 2000 Grand marquis serviced at a local Firestone. I had an alignment done and it was about 85% aligned. I still was experiencing some "drifting" as I drove my car. I brought the car back to the same dealer and an adjustment was made, nevertheless the problem still existed, in absolute fact, the "drifting" had gotten worse. I now have to continuously correct my steering wheel as I drive. Before it was only occasional steering correction. In addition, my steering wheel is at a seemingly permanent 45degree angle in order to keep the car driving in a straight line. This occurs more pronounced while on an even road.
on February 27, 2015
Professional, polite and they always go the extra mile for customers. I trust my vehicles when in the care of Firestone on Norwood Avenue.
on February 26, 2015
Service was performed as requested. I've already planned on returning for additional service on all of my vehicles. I've purchased a set of tires for my truck and need to return for alignment. I'm scheduled for brake service on my Chrysler and will be purchasing tires in the near future for it. As a returning customer, I look forward to receive additional excellent service at this facility.
on February 5, 2015
I've been a customer of Firestone for over 15 years, and again I'm satisfied. I recently have four tires installed and aligned (lifetime alignment); which I already knew was their specialty. But, I was also in need of brakes all around. For two weeks I researched brake service elsewhere, looking for a better deal. I did not find one, with the coupon that was on the Firestone website. Again, great service !!!
on January 26, 2015
THEY CHARGE ME FOR SOMETHING THAT DIDNT CORRECT THE PROPLEM YHEY CRACK A INTAKE BREATH AN LIE ABOUT IT AN I HAD TO PAY FOR IT MY SELF NEVER COME BACK AN WOULD TELL OTHER PEOPLE DOUT IT
on January 23, 2015
was treated with great management service this time. all visits has not been the best. They are getting better. Store Manager Mark is the best
on January 22, 2015
I am so happy I shopped on line, then took my quote to Firestone.