Car Tires And Services At 327 Hartford Tpke: Firestone Complete Auto Care In Vernon

Ready to come in to your local Firestone Complete Auto Care on 327 Hartford Tpke? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

327 Hartford Tpke
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #9423 Managed by Dave Blais

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll examine fluid levels, suspension, hoses, and more. Additionally, we're devoted to delivering the best quality service possible, at affordable prices and quick turnaround times. Come in today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 47 Reviews
5/ 5stars
by  
on April 8, 2016
I called with a question about installing tires that I was planning to purchase through Tirerack.com. The salesman enthusiastically answered my questions and then said he could get the exact same tires, at the same price, without any extra installation charge installed that afternoon. Less than four hours after my call, I was driving home with new tires and a great deal! Everyone was professional, courteous, and competent. Thank you so much!
5/ 5stars
by  
on November 29, 2015
I used them a week ago. Completely different than town fair. Clean lobby, no pressure, and price matching was a snap. Thank you.
5/ 5stars
by  
on September 28, 2015
New to the area and I needed my brakes fixed on a Sunday. I was wowed by the super friendly , non pushy staff. I feel like I can trust them I will be back here and have recommended them to family already
4/ 5stars
by  
on September 28, 2015
Brought my car in for brakes. Staff checked it out and volunteered that the breaks were fine. Also, they took care of routine scheduled maintenance with me hassles and a good price
5/ 5stars
by  
on September 22, 2015
Once again I visited the Vernon, CT location and I was thrilled with the friendliness and attention to my needs that was provided by Dave and Levi. They make me feel comfortable that they will only repair what is truly needed.
5/ 5stars
by  
on September 22, 2015
Had a "air pressure alert" on my dash. They discovered it was not the tire (which they repaired well last month), but the "stem" good call on an aging Honda!
5/ 5stars
by  
on September 18, 2015
I am amazed by the workmanship I received! My cars rear suspension feels like brand new!
5/ 5stars
by  
on September 16, 2015
Always honest completely satisfied at all the different Firestone stores
3/ 5stars
by  
on September 14, 2015
Way overpriced ! Checked same exact parts elsewhere and got them for half of what Firestone wanted and combine with labor they wanted more than double what I paid elsewhere
5/ 5stars
by  
on August 25, 2015
Very happy with service provided without an appointment! Thanks Justin
5/ 5stars
by  
on July 15, 2015
i found a nail in my tire, i called in an was able to get a same day appointment with 1-2 hours of my call. Justin, the service advisor promptly greeted me and took my vehicle in within 2 minutes of when i walked in and Trevor the tech working on my vehicle had my tire repaired quickly. i was in and out in 30 minutes.
4/ 5stars
by  
on June 27, 2015
I was very happy with the level of professionalism at the store. I have been to many repair/ tire centers and always get nervous leaving my car with strangers. I felt confident leaning my car in their hands. Everyone was friendly and professional.
1/ 5stars
by  
on May 30, 2015
I recently had the timing belt kit for my 2004 V6 Toyota Highlander replaced at Firestone in 327 Hartford TPKE Vernon CT. For starter, it took over 8 hours for a job that should have taken the promised 4 hours, they claimed it was a very busy day and it’s a very involved job. Although I was not contented with the answer, I gave them the benefit of the doubt and said ok fine. When I picked up the car at the end of the day, I asked if there was any problems with the job that was done, they said no not at all. I said it took longer than usual, I thought you may have run into trouble, again they said not at all. So I paid in full ($843), took the work receipt and left. When I reviewed the service receipt in the car, I noticed the following statement made by Firestone auto service technician: “TIMING KIT CONTAINED NEW TENSIONER, WE COULD REMOVE OLD TENSIONER, BOLT THAT HOLDS TENSIONER ON TO BLOCK WILL NOT COME OFF. DID NOT WANT TO RISK IT BREAKING. WE WERE ABLE TO INSTALL NEW BELT AND PUMP” So the questions I have are, 1. Is the car safe to operate? 2. Is there a risk in the car’s timing belt miss-operation that may lead to engine damage? 3. Is it normal NOT to tell the customer about what really happen when the customer specifically asked if there was any problem? 4. Although the timing belt job is referred to as water pump kit, the kit was not used in its entirety, is that normal? Does firestone approve this practice? The following day, after sending the initial complaint to the corporate office ( may be it did get to the corporate office) the manager called me, apologized and said he should have been straight forward with me should have told me about the problem from the beginning, and offered to try replacing the tensioner, I agreed. I asked him to save all part for me which he agreed to. I dropped the car off that afternoon, later that afternoon he called me and said they were able to remove the bolt and replace the tensioner and car will be ready for pick up the next day. I went the next day to pick up the car and asked for the parts, he said they were thrown in the dumpster, I said why? I asked you to save the parts for me, he looked at me in the eyes and said I don’t recall that conversation. Customer invoice: 236579
5/ 5stars
by  
on May 28, 2015
Great intelligent sales person who patiently explained the exact needs of my car! I called, same day, service looked at my car, and I was out within 2 hours! Any other place and I'm usually waiting for a week to get an appointment!
4/ 5stars
by  
on May 18, 2015
I had an appountment and they were on time. I had a tire on a brand new car with a nail in it with less than 1000 miles. The store Manager matched the dealers price and was able to put on road Hazzard on all 4 tires. That was a big time saver and help, especially not being very close to the car dealer.
5/ 5stars
by  
on May 10, 2015
While visiting family in the area, our 19-year-old Buick suddenly developed a "won't start & run" problem. A new battery was installed, and all systems tested good, and very soon we were ready to go on our way.
5/ 5stars
by  
on May 1, 2015
Any time I have any maintenance due on my car I always go to Firestone in Vernon. I find that Dave is very courteous & honest. I trust him with all issues on my vehicles
5/ 5stars
by  
on April 27, 2015
Went last week to get an alignment done after doing some major suspension work. Made my appointment for 9AM and was out by 10:15. great guys down at this location who did a fantastic job aligning the car to spec. will be back with my lifetime alignment policy
5/ 5stars
by  
on April 23, 2015
Service was honest, fair, courteous and professional. They never tried to oversell or convince us we needed more than what was necessary. They did exactly what they said they would do in the time frame promised. Integrity is not all that easy to come by these days, but it is easy to spot here. Bravo!
4/ 5stars
by  
on March 24, 2015
Staff there showed their professionalism and friendly. The tire(s) balance wasn't done well and had a second visit to fix it.
5/ 5stars
by  
on February 27, 2015
Great service every time. Have always found the problem quickly and fixed it on time and with a fair price.
4/ 5stars
by  
on February 26, 2015
Every time I have used this location they have been very friendly and helpful.
5/ 5stars
by  
on February 26, 2015
Very personable and professional.Work done on time. Good product knowledge. Have purchased tires for my last three cars there.
5/ 5stars
by  
on February 4, 2015
I have been bringing all my cars to the Vernon Firestone Complete Auto Care for many years and I have received consistently outstanding service at a fair price. In my dozens and dozens of visits I have never been disappointed once. Not only is the quality of the work outstanding, but the service managers are uniformly polite, responsive and knowledgeable, and they are always willing to "go the extra mile" to help me. Just yesterday I discovered a problem with my son's car only an hour before he had to drive to work. I took it to Firestone and told them my predicament, and they had the car back to me in 45 minutes. Cars today are complicated, and so are our lives. Vernon Firestone Complete Auto Care makes life simpler.
5/ 5stars
by  
on February 3, 2015
Great people to work with that provided a great product and great service.
5/ 5stars
by  
on February 3, 2015
I took advantage of their recent coupon for brake service, which included new pads and rotor resurfacing for $99.00 per axel. In other words, $198.00 for all four wheels, pre tax. My dealer recently gave me a quote of $350.00 for just the rear. What a huge difference, be sure to appreciate the difference...$99 vs. $350 for just the rear or $198 vs. $700 for all four. Added bonus was my credit of $130 remaining from my tire purchase 6 months ago. I left Firestone with four new brakes at a small fraction of what the dealer would have cost for just my rear brakes.
4/ 5stars
by  
on February 2, 2015
I an oil change and had a flat repaired and another tire checked last week
5/ 5stars
by  
on February 2, 2015
Very happy with quality of tires and quality of work.  I like the life time warranty work.
5/ 5stars
by  
on January 27, 2015
Been going there for over 30 years. They are fair, reasonable, and the work is top-shelf. Only place I go for auto repair needs.
5/ 5stars
by  
on January 27, 2015
This is one mechanic group who I trust - they explain the reasons why (or why not) a certain repair needs to be made.
5/ 5stars
by  
on January 25, 2015
Staff was very knowledgeable and provided many options to fit my budget.
3/ 5stars
by  
on January 25, 2015
We have been happy with the service we receive at our local Vernon CT Firestone Station. However, the last job we had done was a brake job. After about a week after the job of constantly hearing a squeaking from the brakes, we returned. We were told that this was normal and the squeak would go away within 1000 miles. The squeak did not go away. When we returned we were told one of the calibers were bad and had to be replaced. We felt that the squeak indicated something was wrong and the extra expensive cost for replacing the calipers would have been avoided if the problem had been discovered when we first complained. We have lost some confidence in Firestone because we feel that this condition was caused by running car for so long with squeaky brakes. We spent a lot of money for this job, and although we wanted Firestone in Vernon CT to be our service station for all our needs, we are seriously considering going back to our regular Honda dealer in Manchester CT.
1/ 5stars
by  
on January 25, 2015
I was having warranty problems with a Dodge Ram truck and they replaced the four Firestone TransForce HT tires to correct the problem. I continued to have problems on the highway and decided to pay for an alignment and Road Force balance on a Hunter Balance Machine because my dealership only could spin balance the tires. I paid $175 and was told the alignment was off and that all four tires were out of balance, but they ALL passed with between 8-12lbs road force. I continued to have a vibration and took it back the next day and they did the rear tires again. This time I was told that one of the rear tires had over 50lbs of road force and the tire was moved on the rim....REALLY?? I continued to have problems and ultimately had to pay for another road force balance at an authorized RAM dealership to continue my warranty claim. The Ram dealership found one of the tires could only be balanced/moved to what the machine classified as Marginal and another tire could not be moved anywhere on the rim to get it to pass a road force balance. I feel like I should have just taken the cash and thrown it out the window as I drove to Vernon to get this service. If you are getting work done here, I would demand to see them do it. All I saw was service writers trying to sell as many $100 cabin air filters as they could. Unless your wife is a mechanic....never send them to this store.
5/ 5stars
by  
on January 24, 2015
I have used this store for several years to put tires on my cars. They have always been fast, friendly & helpful. Last year I got a flat and went to the store to get it fixed. I had forgotten the flat repair was free. They reminded me, fixed the tire, remounted it and put the spare back in the trunk.
4/ 5stars
by  
on January 24, 2015
I buy all my tires there and have other services done also.
1/ 5stars
by  
on January 24, 2015
I have taken my vehicle there numerous times for the same problem . They claimed to have fixed it every time, and charged me a few thousand dollars over those few visits.
5/ 5stars
by  
on January 24, 2015
I've been going to the Vernon Firestone for several years as their customer service is fantastic! Being a woman, it's not always easy to find a mechanic who doesn't talk down to you, who is willing to explain things in understandable terms because let's face it, women are just not as knowledgeable as men when it comes to inner workings of our cars. Vernon Firestone associates always listen to my issues, and give me clear reasons why they are happening. I take my car there exclusively and would never think to visit another mechanic. Very happy that I can trust my local store's mechanics and store associates. I will continue to visit Vernon Firestone.
3/ 5stars
by  
on January 24, 2015
Polite staff, Decent mechanics, Adequate waiting area, Competitively priced work.
4/ 5stars
by  
on January 23, 2015
The service that I received was very good..."but"...someone in the shop took items from my car. We did not notice them missing until the following morning. As a customer of Firestone for many years I must say that I am disappointed that someone in this particular shop is dishonest! There is no doubt in our mind that the items that were missing were taken at the Firestone shop.
5/ 5stars
by  
on January 23, 2015
Been buying tires there for years. Staff is professional, and there is no such thing as a dumb question; they are patient, and take time to make sure you are informed and satisfied. We used to live in Vernon, but now live 150 miles away. That said, we still go back to the Vernon store for tires. Also, staff turnover seems to be minimal, which is reassuring to me as a customer. Well done!
5/ 5stars
by  
on January 23, 2015
ive never had a bad experience here. They told me exactly what was wrong with my car, how serious it was and what was most essential. They give you so many options and really leave everything in your hands. My #1 stop for car repairs
5/ 5stars
by  
on January 23, 2015
Firestone has crystal clear warranties and several thousand locations. I took my brand new car for its first maintenance to Firestone instead of the dealer because it's such a great deal.
5/ 5stars
by  
on January 23, 2015
This place is wonderful. Not only do I get a friendly voice on the other side of the phone whenever I call, they also provide great auto service and give you all the necessary information as well as recommendations up front.
5/ 5stars
by  
on January 23, 2015
Have used them many times both for scheduled appts and last minute breakdowns - they never cease to provide excellent service, regardless of the situation.
3/ 5stars
by  
on January 22, 2015
I have been a customer of this store for over 15 years and over the past few years I have been very disappointed in the extreme up sell and the significant increase in prices. I used to tell everyone I knew to go to the Vernon, CT location but other reliable repair shops who do not continually come out of the garage and tell you that you need this or that are now first on my list.
5/ 5stars
by  
on January 22, 2015
We have been bringing our vehicles to Dave at Firestone in Vernon for years. The work they do is unsurpassed. The SERVICE is like no other. Will continue to use Firestone in Vernon for as long as we live in CT!
5/ 5stars
by  
on January 22, 2015
I have 4 vehicles that I depend on Firestone to keep my family safe

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