Car Tires And Services At 680 Chapel St: Firestone Complete Auto Care In New Haven

Come in to your nearest Firestone Complete Auto Care at 680 Chapel St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

680 Chapel St
Get DirectionsHours + Information
Sun9a-3p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #477 Managed by Gregory Bombard

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates will give your car a free courtesy check. We'll check tires, steering, belts, and more. Plus, we're committed to offering the most consistent service on the market, all at great prices and quick turnaround times. Come in today or plan your appointment online or by calling (203) 815-1577.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.8 of 5) - 35 Reviews
5/ 5stars
by  
on July 11, 2016
Wonderful experience! My car needed a lot of work and it was more money than I expected but customer service was so good and they made my car a priority!
5/ 5stars
by  
on May 10, 2016
A great experience! Sincere, caring, friendly reps (Brandon and Dave). Top quality products and services. Highly recommended! A class above the rest!
1/ 5stars
by  
on March 25, 2016
When I arrived to pick up my vehicle, I noticed a piece of the door was missing. I asked the customer service individual what happened and he replied the technician may have left the piece in his tool box. The individual then said he'd call me as soon as he found out what happened. Two days later, I received no phone call. I called Firestone and spoke with an assistant manager who informed me he had no idea what had happened. After we spoke at length he said he'd order a replacement part but my car would not be repaired for a few more days because the part would take a few days to be delivered. Originally the job should have taken 1-2 days, and now it has extended to over 1 week.
4/ 5stars
by  
on March 16, 2016
Customer service was excellent and staff was friendly and welcoming!
5/ 5stars
by  
on December 17, 2015
The gentleman I dealt was was extremely nice and helpful. Great experience at this Firestone
5/ 5stars
by  
on December 10, 2015
The folks here really come through. When I first arrived from the West Coast and had tire issues, they helped me out with my Mini Cooper and were generous with their time. I go to them with all my car issues and appreciate their friendly and efficient service.
5/ 5stars
by  
on December 8, 2015
I can't say enough good things about this location and the team. The manager of the store is always so kind and open to discussing my service recommendations, needs, and to answer all of my questions. I never feel that, as a woman, I'm being taken advantage of or not understanding what is happening. In fact, this team has often gone above and beyond to help me with a flat tire or small noise or issue at a moments notice. I highly recommend this location and this team.
5/ 5stars
by  
on November 16, 2015
Sales advisor Dave was great, I felt like he was not going to sell me tires I didn't want. Great deal on tires, in and out quick.
5/ 5stars
by  
on October 25, 2015
I am usually wary of auto mechanics because we woman are usually taken advantage of when having care repairs. I was provided respect and an education on my repairs. I was listen to and was very comfortable with each person I encountered at the New Haven Store. Really nice people working there. Thank you guys! Adrienne Savage 2007. Nissan Murrano
5/ 5stars
by  
on October 15, 2015
The associates were kind and weren't pushy with what work had to be done.
5/ 5stars
by  
on October 10, 2015
I came in to have an oil change and my tire inspected for a leak. Quick, honest, friendly, and respectful service. I'd use this Firestone again!
5/ 5stars
by  
on October 8, 2015
I went for emissions testing. It took less than 20 min.
5/ 5stars
by  
on September 21, 2015
I am very pleased with the service and work at Firestone. The guys there explain things clearly and straightforwardly. They are through in checking out any concerns I bring and fix them or tell me that no work needs to be done at this time. I think they are very competent, professional and trustworthy.
5/ 5stars
by  
on September 14, 2015
My car needed to return but Dave coordinated well with me. Explained the problem. Very happy with skill and communication.
5/ 5stars
by  
on September 11, 2015
Great service, very communicative from the first moment and throughout the entire process.
5/ 5stars
by  
on September 11, 2015
I am always treated with respect, I never feel ripped off, the work is always done very well. I tell all my friends to take their car there. B
5/ 5stars
by  
on September 9, 2015
Service was quick and effective. However, some prices were more than I was willing to pay.
5/ 5stars
by  
on August 16, 2015
I got new tires yesterday, and they we're great. No complaints.
5/ 5stars
by  
on August 6, 2015
I went to the downtown location for my emissions test, the service was great as always! I'm a loyal Customer, and I will remain. the employees are nice, the services are fast. keep up the good work team! -BSW
5/ 5stars
by  
on July 15, 2015
My family and I have been going to Firestone for years for our auto service and tire needs. I took my car to Firestone in New Haven, CT because I was hearing a grinding noise as I drove. I had been having the problem for a while and took the car there once before, but I wasn't able to give them the proper amount of time to figure out the issue. Once I was able to afford more time, they were able to figure out that cupping of the tires was causing the problem. All 4 tires were under warranty, so they replaced them at no cost. They also did a free alignment (of course, I have a lifetime alignment with Firestone) and threw in installation and taxes for no charge! I walked away with four new high quality tires for free! And the car now drives like it's floating on air. You can't find this level of consideration, honesty, and service anywhere else. Sure, things go wrong from time to time. And it can get expensive. But I trust the technicians at Firestone are being honest with me. I appreciate the consistently high level of courtesy and professionalism from the staff at the New Haven, CT Firestone. They have earned my trust. They make sure that I have the peace of mind that my family is safe. And that's beyond valuable to me.
5/ 5stars
by  
on July 8, 2015
This Firestone team is friendly and efficient. This is my go-to place when I have auto issues. Thanks guys!
5/ 5stars
by  
on July 4, 2015
I LOVE my tires, my car is older and I feel super safe in my car now that I have Firestone tires on my car!
5/ 5stars
by  
on June 19, 2015
They were very quick and very nice people. My jeep's running great now thanks to the oil change!
5/ 5stars
by  
on June 12, 2015
UPDATE to a previous review. I was recently very unsatisfied with my service for a tire repair. I completed a survey detialing my concerns and within the hour Greg Bombard the Mangaer called me. He listened and expressed his gratitude for my business and offered up a wonderful solution to my issues in the hopes that I would give them another chance and remain a returning customer. I will certainly continue my patronage to this place. GREAT job in recovering a customer. Thank You!
5/ 5stars
by  
on May 26, 2015
Have been taking our vehicles to Firestone for several years and will continue to do so. Very professional, they get the job done timely and never feel as if they take advantage of uncessary repairs.
5/ 5stars
by  
on May 8, 2015
My car had a flat last week and I was going to have it towed to Town Fair Tire in Hamden until the towing guy suggested Firestone. At first, I had trepidation, but I decided to give Firestone a try. I ended up getting three new tires(all of which I needed) for a great deal and was out in less than an hour! The staff was very helpful and I will definitely choose Firestone from now on!
5/ 5stars
by  
on May 5, 2015
In and out of the door in 15 minutes for the emission
5/ 5stars
by  
on May 3, 2015
I came in on a saturday to have emissions control - recently relocated to new england area - service was prompt, friendly & professional - thank you !
5/ 5stars
by  
on February 26, 2015
Had service done this week and last month, was please with the work
5/ 5stars
by  
on February 12, 2015
I have been going to the New Haven location for 3+ years and the service is great. TJ and Kent's team always make sure my car is well taken care of and I am satisfied with my service and pricing. Thanks!
5/ 5stars
by  
on January 25, 2015
I've trusted Firestone complete auto care new haven with our vehicles for more than 10 years. They do outstanding work. I recommend them to everyone interested in keeping their vehicles well maintained.
5/ 5stars
by  
on January 24, 2015
I go there to have my oil change all the time and the service they provide is excellent.
5/ 5stars
by  
on January 23, 2015
My housemate and I always bring our cars here first (Corolla, Mercedes) because they are so knowledgeable, the pricing is fair, and they are able to get a lot done the same day.
5/ 5stars
by  
on January 23, 2015
I use this location all the time and has been doing so for years. Kent and TJ, takes exceptionally good care of me, my family and friends.
4/ 5stars
by  
on January 22, 2015
I love Firestone... I've been with them for several years now and l must say they haven't let me down yet.

Browse Nearby Firestone Complete Auto Care Locations