Firestone Complete Auto Care: Your Source For Tires And Repairs At 686 W Main St In Branford

Ready to come in to your local Firestone Complete Auto Care on 686 W Main St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

686 W Main St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #22365 Managed by Bryan O'kelly

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our professional teammates can offer a 19-point inspection, at no cost to you. We'll check fluid levels, air filters, the battery, and more. Plus, we're committed to delivering the best quality service possible, all at great prices and short wait times. Stop by our store today or plan your appointment online or by calling (203) 871-3256.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 44 Reviews
5/ 5stars
by  
on May 22, 2016
The guys at Firestone were very helpful in advising me of my needs and looking over my car for other issues unknown to me per my request while I arrived to purchase tires. They also explained why certain things were important, which is an education I can use when it comes to automotive issues.
5/ 5stars
by  
on May 18, 2016
My issue with my leaking tire was resolved. Very happy with the service offered and the price of the tires I purchased. Will do service again with Firestone in Branford!!!!! And will refer people to go there.
5/ 5stars
by  
on May 1, 2016
The Manager, Bryan O'Kelley and his staff are second to none. I have nine cars that we service there. From brand new to pre owned with and without extended service contracts. We trust Mr. O'Kelley implicitly and give him authorization to do whatever repairs are immediately necessary , especially safety related items. We always get a detailed explanation of our repair and are even shown the worn or replaced parts if we ask. We try to give him a day or more leeway for time consuming repairs but if we need our vehicle in a more timely manner we are almost always accommodated without putting other clients off. They are better than every New and Used Car Facility by far and always under promise and over deliver. They are setting the new standard for Vehicle Servicing for any year make or model you could possibly have. I've been servicing there since 1995 and Mr. O'Kelley has changed the way a vehicle service experience should be like. Not everyone can afford the repairs they may be facing. The Branford team doesn't try to oversell and always are there to offer solutions on how to prioritize their repairs. I' like to thank him and his staff for always taking the greatest care of our vehicles and treating us like we're friends and not simply just another customer.
5/ 5stars
by  
on December 22, 2015
They explained everything, I feel they were truly honest and gave me a fair price, the time they spent on repair was very reasonable.
5/ 5stars
by  
on December 21, 2015
I brought my car for servicing a week ago and The Branford branch has not let me down yet. The Store Manager explains everything in an understandable way and works to provide the best auto service experience. Professional, knowledgeable and courteous!
4/ 5stars
by  
on December 2, 2015
Went in last week to get new tires. Great customer service and support.
5/ 5stars
by  
on November 25, 2015
Guys were friendly and quick. Great service and very professional
5/ 5stars
by  
on November 16, 2015
I always receive great service from Brian O'Kelly and his staff.
2/ 5stars
by  
on November 11, 2015
They did the work I asked, and did work I told them that didn't need to be done. Something else broke while they were working on my vehicle and told me it would take an hour and a half to fix when it should have only taken 10-15 min top! (A break line fitting)
5/ 5stars
by  
on November 5, 2015
I went in early morning with a light indicating I had low tire pressure. I spoke to a salesperson who reviewed my tires and showed me signs of wear. Although I spend more than I had anticipated my car has new tires, breaks and an oil change and is running like new. My 2013 Honda with 78,000 feels like it can run for 100,000 more!
1/ 5stars
on October 28, 2015
Studded tires always rotate front front to back. Problem? mess up car
5/ 5stars
by  
on October 2, 2015
We service all 9 of our cars in Branford. Bryon O'Kelley and his crew are second to none
5/ 5stars
by  
on September 27, 2015
Was in an emergency situation last weekend - needed to get to a wedding in Newport, RI. My car broke down and folks at Firestone in East Haven, CT were able to make repairs late on a Sunday afternoon allowing us to only miss beginning of wedding. Without the fine service, we would have missed the wedding entirely.
5/ 5stars
by  
on September 24, 2015
I have been going to this Firestone Service Station for at least 15 years for my Toyotas. They provide great service and their prices are very competitive with the dealer's. I buy my tires there also.
1/ 5stars
by  
on September 21, 2015
I went to the Branford location on a Sunday morning looking to purchase 4 tires for my wifes' car.I went to Firestone because they were open on Sunday and that was convenient for me as most places were closed.. The salesman I spoke with obviously did not want to be working on" Sunday" again the reason I was there.As he rudely told me as well as someone on the phone as he was waiting on me "look were the only game in town on SUNDAY I;d rather be home with my family too" .With that being said the experience went from bad to worse..He was rude ,fast talking and extremely unhelpful.Never less thank you to the tire place not open on SUNDAY, first thing this morning and I couldn't have had a better experience.They may not be open on SUNDAY but they got my $700.00.
5/ 5stars
by  
on September 19, 2015
As always, great service at Branford Firestone! Love having a place to go to with familiar faces and a trustworthy, knowledgable staff. You don't see that often anymore and it makes a world of difference.
3/ 5stars
by  
on September 13, 2015
It took so long to install 2 new tires and the manager wasn't a big help he was kinda rude because I was questioning how long everything was taking. Good tires though.
5/ 5stars
by  
on August 20, 2015
I visited the location to gain a second assessment of a major repair. Bryan greeted me and provided a reasonable timeframe to conduct the assessment. Throughout the process I was kept updated and the outcome was a more cost effective solution that was taken care of with my approval. I will take all our vehicles to this facility even though we live 45 minutes away as they exude integrity and reasonable pricing
4/ 5stars
by  
on August 8, 2015
Moved from Texas where I was getting great service from Firestone & this facility lived up to my expectation..........
1/ 5stars
by  
on July 7, 2015
I called for an appt 6/27/15 for an oil change for my 2012 Toyota Sienna and was told that I could drop it off that day. I dropped it off at 11 am explained that my "maintenance required" light had gone and also my "tire air light" and I needed service. The technician explained all the checks and "top off's" that were included in the service, to include tire air pressure. I was called at 4;30pm to come and pick it up. I arrived and paid approx 90.00$, and was given the keys. I drove out of the lot with all lights still on on my dash. I went back and explained this to the technician who called out to the work garage and a new guy came in. He said that he tried to reset the light a couple of times but it didnt work, so he didnt know how to do it !!!!! He said that right in front of me!!! So the Firestone solution was to just forget it and call me to come get it. The low tire light was also on. I realize that that light may take a small ammt of driving to turn off. The head technician was called out to attempt to re-set my light, which he was able to do. He told me that he googled it because there is so much new technology that he " could'nt keep up"! It was made worse by his trying to explain to me that every 5000 miles the "check engine" light goes on indicating service is required..."like oil change and wipers and stuff". I asked him how he knew which service was required with every 5000 mi? Was there a light that indicated oil change vs. brakes vs. wipers? He said "um, well we know it means oil change" It was obviously a complicated question for him to actually grasp ,as I asked it 3 times and was given the same answer each time like Groundhog Day. I seriously began to question if my oil had actually been changed. I asked him to check the tire pressures and ended up adding air to both of my front tires!! Needless to say, this was a failure in customer care as well as a failure in service satisfaction
5/ 5stars
by  
on July 2, 2015
I came in for a tire rotation. Hector greeted me at the counter and was very helpful telling me all my options.
5/ 5stars
by  
on June 10, 2015
My greatest concern (as a woman with limited knowledge of auto mechanics) with car service is being able to trust that whatever service is recommended is in fact necessary and will be completed efficiently and quickly. My experience with this Firestone has always been completely satisfying. This week beside normal oil change, etc. I had been smelling a strange odor with the AC. The store manager, Bryan, eased my anxiety and told me they would do a check and call me later. Of course they found and rectified the problems with the car. Since I have picked it up, it runs perfectly - no sounds - no smells. This is the best Firestone in the country. Whenever I am out of state and need to do auto repair - I always find the other Firestone Stations come up short - whether it is in customer interactions or knowledge. Bryan will actually ask for coupons and give you an opportunity to save. Thanks Branford FIrestone. You have earned my trust.
5/ 5stars
by  
on May 14, 2015
The staff there was courteous and great to work with. The cost of service was extremely reasonable and not over priced. The work was completed in a timely manner. Would recommend this place to everyone.
5/ 5stars
by  
on May 12, 2015
this was the first time I have ever been to firestone. the place was so clean and fast. they answered all my questions and kept me updated about my car the whole time. I went next door to get a bite to eat and they even called me to update me. so happy with my first time there. I usually get nervous when it comes to dealing with car problems but they kept me cool and collected I will definitely be back!
4/ 5stars
by  
on May 10, 2015
I had a flat and Firestone took me right. The store manager Brian took care of me right away and had me on the road in no time.
5/ 5stars
by  
on March 19, 2015
Very busy place. No wait time at counter. Very courteous and prompt.
5/ 5stars
by  
on February 27, 2015
Firestone of Branford, Ct has always given me quality service and they go out of there way to help customers. They realize how much fixing a vehicle can cost to a customer and make sure the job is done right the first time.
5/ 5stars
by  
on February 26, 2015
Over the past several weeks my daughters' car and mine needed to be "shocked with paddles" several times. Both cars were brought into Firestone by wrecker 4+ times each time we were shown the best customer service, compassion and over the moon care by Ryan, Brian and Bill. These guys go above and beyond to make your experience the very best , they even gave me a ride home when the service was going to take awhile(I'm a senior with se health issues). I can't say enough about them , they are the Ultimate in customer service . I wouldn't take my car anywhere else!!!
1/ 5stars
by  
on February 26, 2015
After three trips for the same issue they just could not get it right! While the people were nice and tried to accommodate, the technician's need additional training. My car has not been the same since I had the brakes/roters/and tires replaced by Firestone. Eventually I had to take my car to another mechanic just to have the tires balance correctly, He told me that the balance done by Firestone was not even close! Almost two months later I am still trying to determine why my 2 yr old car continues to drive with a vibration.
5/ 5stars
by  
on February 26, 2015
I use Firestone for everything. They are very knowledgeable and take the time to explain everything.
4/ 5stars
by  
on February 16, 2015
I wanted to leave my vehicle while I did errands with a friend, and turns out my car was done earlier than expected! Then I had forgotten my coupons but because I've been a customer (along with my family) for such a long time, they were able to help me out.
5/ 5stars
by  
on February 7, 2015
Needed new snow tires installed on my daughter's car. Brian the manager greeted me promptly and his crew had the car ready as promised within 2 hours. They put the removed all season radials in plastic bags. Was able to apply a coupon I received from Firestone in the mail and was very happy with the overall price I paid. Thank you.
3/ 5stars
by  
on February 6, 2015
still feels out ,front end shakes needs to be done over.
5/ 5stars
by  
on February 4, 2015
I bought tires from them have been satisfied with.
5/ 5stars
by  
on February 3, 2015
i always forget to make an appointment for service , they cheerfully ask me to wait and shortly fit me in for service. the prices are reasonable and the staff is great.
5/ 5stars
by  
on January 28, 2015
We are regular customers.All three of our vehicles are taken care of in Branford. They are excellent!
5/ 5stars
by  
on January 25, 2015
I had my brakes done but I kept smelling burning coming from the rear tire. I called on my way to work and was told to bring the car in at my convenience. I took it in that afternoon. After a few hours the problem was solved. Brian apologized for not getting the brakes right the first time. I have been going to the Branford Firestone for years and have always been treated with respect and kindness. THANK YOU!
5/ 5stars
by  
on January 25, 2015
I blew a brake line and they had my vehicle repaired that same day, even though they didn't get the vehicle until after 1:30 PM.
5/ 5stars
by  
on January 25, 2015
Good service as always. Work was done as promised and on time.
5/ 5stars
by  
on January 24, 2015
Manager Bill Thayer recently solved a damaged tire issue economically, swiftly, and professionally. This is where we buy our tires and service our cars. I recommend them highly.
5/ 5stars
by  
on January 23, 2015
I have used them consistently for years. they get me in quickly for service and I feel that I am treated fairly and that I get good, professional service.
5/ 5stars
by  
on January 23, 2015
I used their service this week close to closing time and the service was completed promptly to my relief. I have used their service in the past year and was satisfied and confident that the work was done well.
5/ 5stars
by  
on January 22, 2015
I have used this store for all my cars for about 14 years. The manager, service writers, techs, and master mechanics are consistently diagnostically correct, fairly priced, pleasant, honest, and willing to always help keep me rolling. I've had my license 50 years and my CDL 36 years, and this garage has given me the best service and value anywhere from Maine to Florida, period!
5/ 5stars
by  
on January 22, 2015
I had some work done and the car was ready before promise

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