Firestone Complete Auto Care: Your Source For Tires And Repairs At 922 W El Camino Real In Sunnyvale

Ready to come in to your local Firestone Complete Auto Care on 922 W El Camino Real? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

922 W El Camino Real
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #23574 Managed by Zachary Clary

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll inspect oil level, suspension, the battery, and more. Plus, we're committed to providing the best auto repair possible all at reasonable prices and short wait times. Come in today or plan your appointment online or by calling (408) 755-9831.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.2 of 5) - 25 Reviews
4/ 5stars
by  
on March 25, 2016
Ray provides good advice and timely service completion. They also have good offers with value for the money.
5/ 5stars
by  
on December 25, 2015
fast friendly service. Checked brakes and battery. Told me condition without pushing repairs like most places do. Great tire prices.
5/ 5stars
by  
on December 1, 2015
Brought my car in for an oil change and tire alignment and there was no wait, staff was extremely friendly, and the service to my car was very quick!! I will most definitely be coming back again!
5/ 5stars
by  
on August 11, 2015
I like Firestone in general because as a repeat customer, I get lots of extra perks. The staff also treats me with respect--as a woman, this is very important to me (I've been "talked down to" by other mechanics. NEVER happens at Firestone). What I appreciate most about this Firestone location is the fact at I witnessed another customer get rather sassy and disrespectful with the service rep behind the counter (the customer was 15 minutes late to his appointment...which he made at a DIFFERENT location...and was screaming about needing to be helped because of all the money he spent with Firestone). The rep behind the counter kept his cool and came to a resolution that the customer seemed to agree with....and respected the customers who were waiting for service to be complete!
5/ 5stars
by  
on August 7, 2015
It's been a couple of weeks since I had to use Sunnyvale Firestone's incredible service. The wait time was a little long, but well worth the wait. The actual servicing went very quickly, and we were out of there and on the road again in very short order. (Note: The lack of checking "Convenient" below is because of the inconvenience of the location--we live in Palo Alto and now have to go to Sunnyvale since the Mountain View location has closed.)
5/ 5stars
by  
on July 2, 2015
I used Firestone to get a tire replacement. The service was fast.
5/ 5stars
by  
on June 29, 2015
I needed a new car battery to be installed and was initially told it would be about 1.5 hours. The team prioritized my car (due to other car parts being delayed) and I was on the road less than 30 minutes later! Great Job!
5/ 5stars
by  
on June 3, 2015
I called and checked if they had my tires in stock, they did. Drove over and they took my truck straight in and had the tires changed quickly. Great service at the desk and they did a great job in the shop.
1/ 5stars
by  
on May 21, 2015
The garage looks nice and pro and the offer at 9.99 instead of 24ish is interesting. Now I am suspissious with their work because the only check that was rejected is the battery. So I asked about it and they said I should change it. So today, I asked AAA to come and check. In 10 minutes the guy explained my battery was at 55% and a refurbished one, though he wouldn't change it now buy in about 4 to 5 months after I told him what how I was driving. Having said that, I am very worry with the rest of the cheking. The founder Mr. Fitestone said "hobesty" is a key in doing business! I took the time to write all this, yes, now, am I missing something? Oh I forgot to say, why only one person, Zak, is at reception, even on Saturday when customer are waiting on line?!
5/ 5stars
by  
on May 18, 2015
I keep coming back due to the super service!!! Thank you!
4/ 5stars
by  
on May 12, 2015
Happy with service and It was very quick and they are god.
3/ 5stars
by  
on February 26, 2015
I went there for getting my flat tire repaired. They have some policy where they measure tire grip and if its under certain value, they don't repair. They ask to replace.
2/ 5stars
by  
on February 26, 2015
I had changed brake pad and rotor on my Toyota sienna. For about 4-5 weeks the brake worked well and van would stop nicely. However lately the paddle feels soft and I have to brake it from far distance. Took it back to the shop and they said I need to change my brake fuel. I don't buy it since within 4 weeks it cannot go bad. Anyway feel the job was not done right in the first palce
5/ 5stars
by  
on February 26, 2015
I seems every time I go into Firestone Management and crew are extremely caring about my 2006 Ford Escape. They have help me select the best tire for my Escape and always checking my brakes and suspension system and keeping me save for the highway . I am very please with the professionalism they show me and the courtesy & caring attitude as well, Great Job Fire Stone!
5/ 5stars
by  
on February 2, 2015
They have always been good, professional courteous.
5/ 5stars
by  
on February 2, 2015
Very happy with the service, the frontdesk person was very good and friendly. Would highly recommend this place.
4/ 5stars
by  
on January 30, 2015
I already wrote up under title! How I keep coming back that should tell you all something!
5/ 5stars
by  
on January 30, 2015
I have an old car with an oil leak problem. Sandra took care of the situation by suggesting to steam clean the engine first, then use dye to detect exactly the source of the leak. The alternative would have been to start replacing parts that looked as if they leak like the power steering pump. Thanks to Sandra this path has been avoided. After treating the car as she suggested, it turned out the leak is not as bad as initially looked - the accumulation of oil over few years - so the dye test couldn't indicate the leak cause right away and they will probably be able to detect it the next time I bring the car in.
5/ 5stars
by  
on January 29, 2015
The staff are always nice and quick to try and provide help. They provide accurate time estimates and always take the time to explain the issues. I don't feel like I've been taken advantage of because they show what the issue is and explain why it is a problem
5/ 5stars
by  
on January 28, 2015
I was thoroughly impressed with my service at the Sunnyvale Firestone store and I will definitely recommend my family and friends to this location. The employees treated me with respect, did not talk down to me, and recommended me to come back at a later time to talk to their store manager when I had a discrepancy with my tires. The store manager, Zach, met my needs and more! He provided a few options for me to choose from and made sure that I had the best set of tires for my specific car rather than the most expensive. I am a definite returning customer.
5/ 5stars
by  
on January 24, 2015
They did repair/maintenance services as I expected.
1/ 5stars
by  
on January 23, 2015
I went there to replace rear brake shoes, the service was not completed as they found that the rear drums also need to be replaced and they quoted me $98 for each drum. I searched the same store on my mobile and price there was $41.99 for same drum and still they refused to complete the service and returned my car without service.
5/ 5stars
by  
on January 23, 2015
I get both my cars fixed here for every problem. The work is done as I asked. Communication is prompt. Price is fair. This place is good, which is also why it's super busy all the time. I'd sign up for the Firestone card that is always offered if it was more like a Safeway card, but unfortunately it's more like a credit card and I don't want that.
1/ 5stars
by  
on January 23, 2015
The last three times I went in for oil change and auto inspection, I received very poor service. Here are two examples. First experience: Tire pressure. When the service was completed I pointed out that there were no notations on tire pressure. Service manager returned to the mechanic who quickly jotted down 32 psi for all 4 tires. I was suspicious that the mechanic had checked the pressure Next day my tire icon on my dash lit up, Returned to SV Firestone. They found the pressure on all 4 tires very low. Second experience: fluids. They said they refilled all during oil change. Next day found my window washer bone dry. Returned. This time the service manager filled all fluids. Am looking for another auto care facility.
5/ 5stars
by  
on January 22, 2015
I went to the Mountain View location for 10+ years and only started going to Sunnyvale after the MV closure. I like this location though its a drive for me because even at the busiest times the staff keeps their cool and try to make the customer feel a priority. I have the lifetime rotation and balancing and I drive a lot for my job so I visit often.

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