Car Repairs And Tires At 3161 El Camino Real From Your Santa Clara Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 3161 El Camino Real? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

3161 El Camino Real
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
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Store #12882 Managed by Ernest Martinez

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our trained technicians will take a look for free with our courtesy check. We'll check fluid levels, steering, the battery, and more. Additionally, we're dedicated to giving you the best service possible, at unbeatable prices and short wait times. Stop by our store today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(3.0 of 5) - 20 Reviews
5/ 5stars
by  
on December 21, 2015
The Manager Andrew went above and beyond to contact my warranty company, so that I may get reimbursed for the tire that I had to replace.
2/ 5stars
by  
on November 7, 2015
I went in here for a oil change and brakes. But at the end of the service the technician was not sure if he did the oil the change :| I am not sure if he really did the oil change. I have to check this again.
5/ 5stars
by  
on October 31, 2015
Great service, great price! The Service was great and fast, I can not say enough how happy I am with Firestone!
1/ 5stars
by  
on October 30, 2015
Had squeeking sound when applying brakes. Chaged the pads and paid hefty amount for the service. Still the sounds are there and they asking to take it back to them to check what is wrong.
1/ 5stars
by  
on September 23, 2015
Send my daughter for oil change and appointment was 11:00 AM did not change the oil between 2:30 to 300PM this is bad for business,i am coming to firestone last ten years,word of mouth goes long way
2/ 5stars
by  
on September 22, 2015
I send my daughter for oil change appointment was 11:00 AM and she stay at firestone 2 hrs for oil change,that's why people make appointments cause they don't have time , thats bad
5/ 5stars
by  
on June 17, 2015
The service provided is very good. Not only tyre change, but with min cost both wheel balance and tyre rotation was taken care. I recommend this place
1/ 5stars
by  
on June 9, 2015
Firestone has lost astep in cust service. They are totally unorganized and lack communication withcust. Only person that helped me was andrew. Dont have energy to type all frustrations but it ended with me being given the keys to my truck and when i started it o2 sensor wasnt even in truck. Wheres the quality controll. I would appreciate a call or email to fix this
5/ 5stars
by  
on May 22, 2015
Loud Screeching Noise under the hood. Firestone specialist diagnosed the noise as a worn Serpentine Belt and replaced it the same day. Great Service.
2/ 5stars
by  
on May 8, 2015
I brought my car in for 2 problems. The tires I had purchased from Firestone 15,000 miles ago were wearing improperly and vibrating. The tires had a 40,000 mile warranty. Almost instantly, the service tech was looking for reasons to not honor the warranty. I admit, I didn't rotate my tires, but come on, only 15,000 miles into it the tires were causing problems? Eventually, I had to buy new tires + an alignment. I also brought it in because of a groaning noise on the front end steering or suspension. They were unable to find the problem or fix. You can be sure that tire rotation will be done, as well as alignments, so when these tires fail there will be no excuse not to honor the warranty!
2/ 5stars
by  
on April 24, 2015
Have the 50,000 mile Firehawk GT tires with 6,200 miles on them and they function very well on a day to day bases. BUT one developed a bulge on the side and I located a Firestone dealer that had my tire in stock. They said the road caused the side wall to bulge and that is not covered only a tire puncture is covered. So I had to decide to risk driving with a bad tire or purchasing a new one to match to be safe. The tires are so new they usually recommend buying a pair but a new will will match with only 6,200 mile on the set. Oh buy the way even if it was covered under warranty you have to pay again for lifetime balancing, who would of thought. Did he really say LIFE TIME BALANCING, what does that mean if I pay each time. I was happy to get the problem solved for my safety but checked with a competitor and they replace bulges on the tire and do not charge to remount and balance a replacement tire.
5/ 5stars
by  
on April 23, 2015
I need to have my break pads replaced. I'm so happy that I btought it there and not anywhere else.
1/ 5stars
by  
on April 7, 2015
I went a day back with Coupon provided over the website. They treated very badly since I used coupon and you guys don't handle appointment properly too. They didn't perform tire rotation and said not needed. Totally messed up place.
5/ 5stars
by  
on February 26, 2015
I've been going tI firestone for the past year or so. And, they are awesome! they know what they're doin...
2/ 5stars
by  
on February 4, 2015
I have waited hours for a tune up to a simple fix for the past 18 months at the El Camino center in Santa Clara. I have been going there since 1987. Unexcusable. Also, I have had to return because an item was not fixed properly or was overlooked. I am using the words of the service mgr.
5/ 5stars
by  
on February 3, 2015
They are the best!! Handled all our problems quickly and efficiently. Josh was very knowledgeable and the service was thorough.
1/ 5stars
by  
on February 1, 2015
You guys are very bad at customer service. I never felt like going to any firestone in bay area. You guys never handle the appointments properly. Mostly miss on time delivery.
1/ 5stars
by  
on January 23, 2015
Customer service was horrible. And girl claimed she was manager when I requested to speak to one. Only reason I give 1 star is the extremely helpful girl I spoke with through main headquarters and the "real" area manager initial response in regards to my initial concerns about service at the santa clara location. As for the follow up to my further discoveries in regards to a broken latch by technician putting back my spare and car wiggling on freeway. I have yet to hear back. Id much rather receive quality service vs quantity. Seems as though all focus was on quoted wait times. Which I waited 2 hours for but I was alright with that given I was expecting quality.
4/ 5stars
by  
on January 23, 2015
I use the Firestone on El Camino Rd, Santa Clara, CA quite often. and I pleased to inform that the best man @ the branch is Andrew. He is always customer oriented and helpful with any problems, polite and professional. He is the reason I return back to this branch every time I need my 2 cars service. Thank you, Andrew.
5/ 5stars
by  
on January 22, 2015
I used them a couple of months ago and the service was good. Not too long of a wait.

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