Car Repairs And Tires At 1001 Hilltop Mall Rd From Your Richmond Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 1001 Hilltop Mall Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1001 Hilltop Mall Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #29904 Managed by Edward Daviess

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine tires, air filters, hoses, and more. Plus, we're dedicated to providing the best auto repair possible all at great prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or plan your appointment online or by calling (510) 854-7643.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (3.4 of 5) - 32 Reviews
    2/ 5stars
    by  
    on January 26, 2017
    This location will never promise you a one day repair! They have personnel and management problems that causes havoc with customers schedule! They can't do the math as to when to stop taking in cars for repair!! Pay a bit more and go elsewhere if you're wise!
    1/ 5stars
    by  
    on October 8, 2016
    Went there for an oil change and tire replacement. After a quick courtesy check, they found out that one of my Firestone tire has a nail. They can fix it for me, but I have to pay $20. I told the guy that I bought all of my tires from them but he said that it's not on their system. After explaining to him what happened he told me that that I still need to pay I want it fixed. Even though I'm buying another two tires from them! I contacted the customer service through online chat and was told that I will receive a phone call within 24hrs from one of the management. I was so upset and decided to go to a different Firestone location. The guy who helped seems very nice. I told him my unhappy experience at hilltop mall Firestone autocare and they're willing to help me fix one of my Firestone tire. Only if I'm going to buy the tires from them. At first I thought it's already a done deal but I decided to go somewhere else. I feel like it's not right to do business with them anymore. Now my tire is fixed and got new tires from other autocare. I'm NOT COMiNG BACK to this place again! NEVER AGAIN!
    5/ 5stars
    by  
    on September 30, 2016
    Alex took great care of my flat tire.
    5/ 5stars
    by  
    on June 19, 2016
    They were fast, friendly and knowledgeable. The store was clean.
    4/ 5stars
    by  
    on April 20, 2016
    I was notified immediately by the srrvice advisor when the technician realized that he could not provide the wheel alignment needed because inadequate parts had been placed on my car by a prior mechanic. The advisor referred me to the appropriate type of business to have the faulty work reviewed and necessary repairs could be made by qualified mechanics. I appreciated this and feel they deserve 5 stars for this show of courtesy, concern and knowledge! (Survey would allow me to give 4 stars only).
    5/ 5stars
    by  
    on April 7, 2016
    The service is great here and the people are even better. They are honest and let you know what's going on with your car, things that need to be fixed and try to help out with the costs. Super nice and I got out of the shop in a very short period of time for the amount of work I asked for. Really great shop. Thanks again everyone !!
    4/ 5stars
    by  
    on April 3, 2016
    Overall very good service. Seemed to do a proper job. Honest staff. They let me know what should be done or can wait to be done. Good prices (gave me any discounts they could). Only real complaint is that I was there for about 6 hours when it probably should have taken between 3-4 hours (I had an appointment and business was pretty slow when I arrived). Lady customer I chatted with had been waiting for over 2 hours for her car to be looked at and she had an appointment...not good. I will go again and recommend to friends but hopefully service will be faster.
    4/ 5stars
    by  
    on December 25, 2015
    I was informed I needed to purchase two tires. They were bald and it's raining here.
    5/ 5stars
    by  
    on October 8, 2015
    The manager was friendly and professional. As a woman I feel like we are taken advantage of because of our lack of knowledge when it comes to vehicles,but I left the shop confident that the manager was honest and the work was done correctly in a timely manner.
    1/ 5stars
    by  
    on September 17, 2015
    Cancelled my original appointment because they were overbooked. Manager was nice and apologetic, but Replaced windshield wiper blades and one of them broke not even a week later....
    4/ 5stars
    by  
    on May 22, 2015
    Service was great, store was clean, prices were reasonable. However, when I went to return my leased vehicle, I noted that the fluids had not been topped off. I was relieved when this was not counted against me; but annoyed that it had not been done.
    1/ 5stars
    by  
    on February 26, 2015
    I was in last month for a full brake job just after the 1st of the year. It was clear that the employees were not happy about new policies and their new manager and it bled over into very poor, abrupt, and defensive customer service. I had gotten a price off the internet for the service I came in for and was told that the price was an old price and it had been increased. I told the employee that it was still on the site and finally the manager stepped in to smooth the situation. I was actually concerned that the quality of work on my brakes might be compromised. When I picked my car up that evening yet another employee freely vented his frustrations as I paid for my service. The following week I came in for an oil change and things appeared to be better but it was clear that the morale was not good. As a customer, I felt uncomfortable with these experiences and was concerned about the morale of the person working on my car and hoped that he would take pride in his work anyway. The the prices were very reasonable, but if the Firestone shop was not right across the street from my neighborhood I probably would not return.
    5/ 5stars
    by  
    on February 26, 2015
    I first started going to Firestone for service in San Francisco. When I moved to San Mateo, I found that there was a Firestone there as well. Now that I live in Richmond, I see that they are everywhere! It must start from the top, because I have always had good service and good results by bringing my cars to Firestone for everything from tires to tune-ups! Keep up the good work!
    1/ 5stars
    by  
    on February 9, 2015
    I have been at this store location twice and the waiting time is ridiculous! The last time I went people were complaining as well that they were taking longer than what they orinally told them. The store manager was nice but he needs to hire more people not only in the shop but up front too
    4/ 5stars
    by  
    on February 7, 2015
    Whenever I need work done, I take both my cars to Firestone. Not only are they close to me, but the employees are nice, experienced, and treat me and my car right. I can go there and they usually take me in, unless they're especially over loaded with cars. Sometimes they can do the work, and other times it's just for diagnostics. I trust them to get the work done.
    5/ 5stars
    by  
    on February 6, 2015
    My service was performed last week and it was a positive experience.
    5/ 5stars
    by  
    on February 5, 2015
    I've been a long-time customer with Firestone and every time I leave I've been pleased with the service. The employees has great customer service skills and they are polite and helpful.
    4/ 5stars
    by  
    on February 3, 2015
    i'm satisfied with the service, friendly costumer personal and guilty service
    1/ 5stars
    by  
    on February 3, 2015
    Have a not so great experience at Hilltop firestone. Was emailed by corporate that I would be getting a call from Someone to discuss issue and it has been a month and no call. I have been going to firestone for all my cars there for past 15 yrs and now time to look else where.
    3/ 5stars
    by  
    on February 2, 2015
    Wasn't to happy with wait time, mechanic didn't information with desk when he went to lunch as to what was completed before leaving for lunch and time promised would change. I had brakes, oil change and wheels align
    3/ 5stars
    by  
    on February 2, 2015
    I requested an oil change service along with some other maintenance tasks but I had done the oil change just a few weeks back and the car was not even 1000 miles since the last oil change. I know it was my mistake because I was thinking that my car needed oil change but it was my wife's car which needed this service. Firestone went ahead and changed the oil anyway so It will nice if you computer system could have a pop up that tells when oil change or any other service is not due yet. Thank you.
    5/ 5stars
    by  
    on February 2, 2015
    New tires installed on both my vehicles. Great price and fast service!!
    5/ 5stars
    by  
    on January 29, 2015
    Love these guys. I feel they are honest and skilled. The check on is a little hectic but with an appointment it's better!
    1/ 5stars
    by  
    on January 28, 2015
    went in for a wheel alignment and they tried to upsell me, they did not no i was a transmission machanic, i under stand trying to sell me on the parts for fixing my car but after 4 hours of waiting they tried to sell me a inner tyrod and a brake flush for a stupid high price, itwas the outer tyrod and i got all of the job done for 140.00 not the 475,00, what a joke,got my car back in worseshape then when i brought it in. will never go back, matter of fact i cut up my card after that
    4/ 5stars
    by  
    on January 27, 2015
    Walk in appointment..friendly and car ready sooner than expected
    4/ 5stars
    by  
    on January 27, 2015
    Confused about my wheel alignment printout, they got the mechanic out to explain what it all meant and left me assured that I knew things were going to work OK.
    1/ 5stars
    by  
    on January 25, 2015
    I went their couple of times, this place is never packed up but the average check up time is 8 hours. No matter what u do, the employee there gonna get u stuck for atleast a day. If u have a whole day to fix the minor thing in your car, go! Othewise, skipping this place would be the great.
    5/ 5stars
    by  
    on January 25, 2015
    COUPLE OF DAYS BACK I USED THE SERVICE .ITS VERY FRIENDLY.
    5/ 5stars
    by  
    on January 24, 2015
    I went got car serviced y'all coo love it I will be back
    1/ 5stars
    by  
    on January 24, 2015
    I used your service 2 months ago and I was not pleased at all.
    5/ 5stars
    by  
    on January 24, 2015
    They are always so helpful and knowable in all services
    1/ 5stars
    by  
    on January 23, 2015
    Once again, I had a flat tire and came to my local Firestone to get service. I bought a new tire to replace my flat as well as windshield wipers. I left my old tire there for service. I was told to come back in 1 hour. Came back after 2 hours or so and it wasn't done. Same issue as last, they misplaced the order. As they looked for someone to blame, they wasted another 30 minutes before someone decided they should just work on it. I don't know why I keep giving them my business but I guess I was hoping that things would have changed since it's been awful for so long.

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