Firestone Complete Auto Care: Your Source For Tires And Repairs At 4238 Broadway In Oakland

Come in to your nearest Firestone Complete Auto Care at 4238 Broadway for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

4238 Broadway
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #12599 Managed by Brian Mun

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, steering, belts, and more. Plus, we're devoted to delivering the best quality service possible, all at reasonable prices and a quick wait time. Visit our location today or plan your appointment online or by calling (510) 379-9724.

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Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(3.1 of 5) - 15 Reviews
4/ 5stars
by  
on May 22, 2016
I needed tires so I called Firestone and explain my funds were low and I was press for time. Firestone salesman gave me competitive prices and made sure I got my new tires service in a timely manner. Before I left, I decided to speak with the mechanic that worked on my car to make sure all the work I requested was done. The mechanic realized he overlooked my wheel alignment order. Even though, I unfortunately had to go back, it was more important that the mechanic was honest about overlooking the alignment order. I am very thankful that Firestone do honest work.
1/ 5stars
on November 25, 2015
made an appointment - brought car in - told to come back in a couple of hours - 3 hours later came back - car hadn't moved? Took 10 minutes just to get out of the store - why would anyone go to this branch
5/ 5stars
by  
on November 5, 2015
When I arrived they let me know that there was a wait, so I was prepared for it. They finished before their estimated completion time, and my car runs GREAT!! :)
5/ 5stars
by  
on November 3, 2015
Found a coupon online for their $99 brake special. My brakes were squeaking out of control. They did an amazing job for a price I could actually afford.
5/ 5stars
by  
on November 2, 2015
I had a great experience at the Oakland shop everyone I spoke to (Nick and John specifically) was extremely kind and helpful.
2/ 5stars
by  
on August 6, 2015
Brought my car in to have the tires balanced due to a shake in the steering wheel. Got it back and the shake switched from the front to the back. Brought it back a second time and the shake got worse so now I'm scheduling a third attempt. I've had the same problem with having to bring my car back for balance issues about six months ago. I'm giving a two star review rather than one star because the staff is very honest and have integrity, although they often seem understaffed.
1/ 5stars
by  
on May 27, 2015
I've been wondering what would finally break me of this location and it was the poor customer service that seems to be their MO. Parts and actual servicing of my car are fine but they were constantly misunderstanding, underestimating the time, mixing my car with others (how does that happen?), having to bring it back to complete things they just didn't do, and the final straw was watching the managers have a blow-out argument in front of all of us customers. A fellow co-worker of theirs just shook his head and then started telling us all the things wrong with both of them. Dude, I just want my car taken care of, not a soap opera. Next.
4/ 5stars
by  
on May 23, 2015
Had what I was looking for!! Did the work professionally.
3/ 5stars
by  
on February 27, 2015
They were good but took a bit longer due to understaff.
1/ 5stars
by  
on February 26, 2015
I asked for a service check up before taking a trip to San Diego. They indicated I needed an oil change and gave the go ahead. the oil lamp went on before i left the parking lot so I asked them to check it- the said the oil filter was improperly installed and did a bit more work to it. The oil light was off when I drove a way. When I was a few miles outside of San Diego the oil indicator light went back on, when i stopped at a gas station to check the oil level and fill the gas tank I noticed the entire back end of my car was covered with oil. Fortunately there was a Firestone station a few blocks away and took it there to have them check it out. After inspecting, the manager there said that a "broken" filter was installed. He offered to change the oil and filter and pay for a car wash- the service at this location was incredible (considering they are probably different profit centers). After the last experience at the Oakland Firestone I am not sure I will return to that location. I have been a loyal Firestone customer for many years and have always been satisfied with your service and I'd like to think that this is an aberration, but something is bothering me about the quality of service at the Oakland location.
2/ 5stars
by  
on February 5, 2015
I went to Oakland Firestone when I was living there and got new tires, chains, and some brake work done from them in the past. For the most part they did a good job. However, the last time I had the front brakes replaced, they got my wife to sign on for some unnecessary work. I was busy on a business trip so she brought in the car for the brakes to be done. They told her that in addition to the brakes, we needed a new cabin air filter and a gasket for the valve cover. FIrst of all, I had replaced the cabin air filter a month ago and the car was barely used between then and when she brought it in. By the way, why did they check that to begin with? They were supposed to be just replacing the brakes. The second thing that irked me was the gasket to the the valve cover. I had replaced that 6 months ago and again the car had very little miles since the replacement. The tech informed my wife that he noticed leaking on the side of the valve. I had steam cleaned the car the week before so I figured he may have seen some residue that I didn't completely wipe off the side of the valve and just assumed it was a leak. This added up considerably considering the additional labor. Very disappointed they took advantage of my wife and her being naive. So in summary, either don't send your spouse who may not know what the car truly needs or just specifically tell them what you need and refuse any "suggestions" they may tell you to get done. Chances are they're just trying to upsell.
1/ 5stars
by  
on February 2, 2015
Customer service here was completely lacking. Had my tires replaced and bought a lifetime wheel alignment at the same time. Purchased the tires with my new FIRESTONE account assuming I would be able to redeem a rebate. I asked the technician to check my tread prior and give me an estimate of the remaining life. He took one look and replied "oh yeah it's time" when I knew there was still life left on the tread. Had also asked them to do a vehicle inspection while my car was in the shop. Later, they called me and told me I needed new windshield wiper blades and a new air filter. The air filter had been replaced a couple months prior but I authorized the work anyways. When I came back and picked up my vehicle, I was thankful for the work and paid with my brand new FIRESTONE account. Come to find out they didn't replace the air filter because they misunderstood our phone conversation. The technician offered to swap it out real fast, I agreed, and he responded that they didn't have the item in stock. Okay, that's understandable. I warned them while they were sorting out payment that I had not received my Firestone credit card and that my father was an existing FIRESTONE member at the same address and I had used his card prior so they could be sure to charge the new account. My father never authorized a charge to his account so imagine his surprise when he received a bill in the mail! I was disappointed to learn that they did not take care to confirm the correct account and that I was unable to redeem a $175 visa pre-paid card as a result (the receipt and the information on my account didn't match). It took several phone calls and 3 additional trips to a Firestone to get it sorted out. I was told I needed to call from a Firestone to verify my identity. When I went to this location the second time to rectify the clerical mistake (on one of my few days off), the customer service manager told me that he wished that he could help me but that he didn't have time!! No explanation given or solutions offered. Went immediately to the Firestone affiliate on 28th and they were able to sort it out with a less than five minute phone call. Not sure if it was my age (24) or the fact that I'm queer and female bodied but I felt like I was completely disregarded at this location. Would not recommend to anyone.
4/ 5stars
by  
on February 2, 2015
Had to wait 20 minutes before I was seen but after that they worked really fast
5/ 5stars
by  
on January 24, 2015
Great to work with... tend to be all business but did get a smile out of the manager. Professional in all ways
4/ 5stars
by  
on January 22, 2015
Use the coupons on their site for discounts on oil changes, brake services, and tires

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