Firestone Complete Auto Care: Your Source For Tires And Repairs At 10785 Santa Monica Blvd In W Los Angeles

Come in to your nearest Firestone Complete Auto Care at 10785 Santa Monica Blvd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

10785 Santa Monica Blvd
Get DirectionsHours + Information
Sun8a-6p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #26093 Managed by Jovanni Lopez

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll check oil level, air filters, the battery, and more. Additionally, our team believes in providing the best auto repair possible at affordable prices and a quick wait time. Come in today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 34 Reviews
5/ 5stars
by  
on August 13, 2016
I'm an ongoing customer of this location. At today's visit to check an A/C problem, I found Kenneth to be very pleasant, professional & responsive. He get me informed about the repairs that were needed. He maintained his professionalism & dignity when another customer raised their voice when speaking with him. It's truly a pleasure dealing with the staff at this location.
5/ 5stars
by  
on December 6, 2015
The service advisor Joe Westchester/Inglewood location priced match and worked with the additional services charges and fees to give me an overall GREAT price for my tires. It was a full set and with warranty covers threw all the Firestone locations I'm totally satisfied. I even had an issue of the way the tires looked after they were mounted and with out hesitation they swaped out with a better looking tire and size kept the price the same and the tires look better then ever!!! I'm totally happy and will keep bringing my business to this location for another 10years.
5/ 5stars
by  
on December 2, 2015
It was good but I waited for a long time because there was only one worker and he had to do a lot. Also I made an appointment online but it didn't show on the computer of the Firestone I went to.
5/ 5stars
by  
on December 2, 2015
Very professional and kind. Prompt sevice. Will definitely use them in the future for my car needs.
5/ 5stars
by  
on November 30, 2015
They only fixed what needed fixing, another mechanic quoted I needed a part that I did not need after all. So I am very happy with the result.
5/ 5stars
by  
on November 9, 2015
They did a great job fixing my tires -- and when they made a mistake and didn't have the tires in stock I ordered for my appointment, they upgraded my tires at no charge!
5/ 5stars
by  
on November 7, 2015
I was having a really bad week, and my mom calling to tell me she had a flat (while using my car) wasn't exactly helping my situation. I called multiple shops, and had been spoken down to by 95% of the gentlemen I spoke with. Everyone giving me the "just get here and then we'll see what we have available and discuss pricing then", type of answers to all of my questions. Thankfully, that was not the case when I finally reached out to Firestone and the super friendly, knowledgeable, Giovanni had a simple, clear answer for any and all of my questions. I will definitely be recommending Firestone to anyone who is in need of new tires, rotation, alignment or anything else that may be needed for their vehicle. Thanks for turning around my week and having me out the door even faster than I was initially told it would take to complete my tire change!
5/ 5stars
by  
on November 4, 2015
When the Check Engine light came on in my older model Toyota, I paid to have the technicians analyze which sensors were faulty. They quickly identified and replaced them, and we thought the problem was solved. However, after driving my car about 50 miles, the Check Engine light came on again. When I brought the car back to Firestone, the Store Manager found that another sensor was also faulty. He located the hard-to-find sensor in a timely manner and installed it. Problem solved! Smog Test passed! A satisfied customer!
5/ 5stars
by  
on October 21, 2015
used them a week ago for a oil change and went back yesterday as my check engine light was on, Very satisfied how they handled both situations.
3/ 5stars
by  
on October 6, 2015
Went there to change my tires...their system showed 4 tires. Was told it'll take 2 hours. Came back an hour into it and the representative told me that the tires are not physically in stock!???? What happened to inventory control--everything is coded today for easy inventory control!!!!?????
5/ 5stars
by  
on September 21, 2015
Everyone was very helpful and welcoming when I walked in, a little distressed and annoyed that my car broke down. They explained everything clearly to me and took great care of my car!
4/ 5stars
by  
on September 14, 2015
Used them to buy a set of tires and do the wheel alignment. I am giving it 4 stars instead of five coz we had an appointment, left the car for them to work on it, returned after a couple of hours and the car was not finished. We had to wait for them to finish it. I did like the fact that they highlighted some repairs that needs to be made on the car (oil, air filter, etc...)
5/ 5stars
by  
on August 22, 2015
Great overall experience from walking into the shop with my issue to walking out with it fixed! Front office technician was very friendly, knowledgeable and efficient and the work was completed very timely and affordable.
5/ 5stars
by  
on August 6, 2015
I was able to make an appointment and have the tires ready to install when I arrived. Every effort was made to be timely and professional. The combined experience of all the techs is enormous and they were courteous and friendly and completely rare in this world of impersonal high tech overselling, which nobody even attemped to do and that was great. Not only that, but when I had an issue a couple days later, with vibration, and after having it inspected by 3 other shops, I went back to Firestone and told them of the problem. It quickly became evident it had nothing to do with my tires, but they test drove it for me anyway, saw what I was talking about and then took the time to put it up on the rack and all of the guys looked and they discovered a faulty driveshaft mount. It was very well diagnosed and though it wasn't their problem they gave me the best of their knowledge.
1/ 5stars
by  
on August 6, 2015
I brought my car in because it was running rough, hesitating and low power. I was charged $100 for a diagnostic which determined that a number of sensors were defective and it would cost $3,000 to $4,000 to repair everything. My disappointment comes from the fact that I was charged $100 for putting my car on a machine and as far as I could tell no-one took my car for a test drive or even tried to determine which device out of the ones reported to be defective would actually cause the problems that I was having. When I picked up the car the technician asked me to describe the problem and hadn't even looked at the car himself. I would have like to talk with the actual technician that worked on the car to determine if he had any idea from his own knowledge what coulf have caused the problem. All in all I would not bring my car to Firestone again and would not recommend it to anyone.
5/ 5stars
by  
on August 1, 2015
I got a flat tire less than three weeks from getting my new car....Bummer to say the least. These guys were responsive, helpful and took care of me and my new tire in one day. It would have been less but they didn't carry Continental, which is the brand on my new Mercedes. I will definitely go back if I need anything again. Kenneth, the manager was especially helpful but they were all great!
1/ 5stars
by  
on June 19, 2015
Since I change my tire, my tire pressure sensor is not working. When I asked one of your mechanic, he said he had no idea. I took my car the other mechanic shop. They told me that you probably broke the sensor while changing tire
5/ 5stars
by  
on June 17, 2015
I have been going to this particular Firestone for years. Every single time I am amazed at their great customer service, their honesty, and the quality of work they perform on my vehicles. They have definitely earned my trust and I would not hesitate to recommend them to anyone. Great people who really care about what they do and the customers they serve.
5/ 5stars
by  
on June 1, 2015
I came in with a flat tire... and I left 30 minutes later with a new one.
1/ 5stars
by  
on May 23, 2015
Always I am happy with the service and cost. Very friendly and professional service with honesty.
5/ 5stars
by  
on May 20, 2015
very friendly staff. Easy to understand what they did
4/ 5stars
by  
on May 14, 2015
Good Customer Service ; Good Auto Service ; Provided Clear Explanations Re: Tires, Alignment , Etc
5/ 5stars
by  
on April 29, 2015
i started going to this tire shop because it is within walking distance of my house, so it's super convenient, but i've kept going over the years because they provide good service, prices, and work. i've brought all sorts of cars there, from big SUVs to little classic race cars, and they've always been able to help me out. even though it's a firestone shop, they can get pretty much any make or model of tire, and their pricing is typically pretty competitive. and they've always done a good job mounting/balancing the tires without scratches or issues, even for trickier wheels like polished lips, deep dish, really wide, TPMS, or run-flats. they even corrected a bad installation (using inconsistent lug bolts/nuts) by a custom wheel shop on one of my cars. firestone offers a variety of maintenance services, but i've only used them for tires and alignment. i usually browse tirerack.com to look at all of the various options and to get pricing, and then call firestone to see if they can match the total price (tires, shipping, tax, etc.) and do the install. usually they can, especially on bridgestone/firestone tires. and firestone is a preferred installer for tirerack, so even if i buy from tirerack, the tires can be shipped to this firestone. they always seem to be really busy, so they must be doing something right, but if you're in a hurry, they try their best to get you in/out asap. they have a nice little waiting area too with free wifi, coffee, and TV, and even armor-all'd my new tires after install!
5/ 5stars
by  
on April 6, 2015
Came in a few months back for a set of new tires. Had them delivered from Tirerack.com to this location. It was a Thursday morning, but there was not a long wait. The guy at the front desk helped me out quickly, and I was back on the road in no time. Great pricing and great service near my house....awesome combo. Will come back for more tire installs.
5/ 5stars
by  
on March 1, 2015
I have used them multiple times and have been very satisfied with their work.
5/ 5stars
by  
on February 28, 2015
I only lived in Los Angeles for a year, and I didn't drive often, so I only went to this Firestone 3 or 4 times. I usually went for an oil change. I didn't feel as though I had to wait any longer than usual. One time I had my AC recharged. Six months later, the AC wasn't working. I went back. They looked at it for free and found a leak. They fixed it for free with no questions asked. I can only say good things about this center.
5/ 5stars
by  
on February 8, 2015
great service at the front desk Knowledgeable and easy to talk to
5/ 5stars
by  
on February 2, 2015
Kenneth and Alex are very courteous and did my car job well ahead of time and sent me a VM as soon as it was done.
1/ 5stars
by  
on February 1, 2015
The Firestone I visited on Santa Monica Blvd. functioned well below my expectations of service developed from frequent visits to privately owned vehicular maintenance businesses and I am not likely to return to that shop.
5/ 5stars
by  
on January 25, 2015
Whenever I have any auto repair issues, I know I can trust this location.
5/ 5stars
by  
on January 25, 2015
i live out of the area and ℗ was visiting LA for the weekend. My tire light went on Friday night, freaking me out so I called my husband at home. He said "find a Firestone Tire place." Looked up Firestone online--next morning they took me without an appointment and with no waiting. Turns out I had a nail in the tire. They repaired it within an hour, even telling me how to walk to Peet's Coffee 2 blocks away (because I hate sitting in auto repair waiting rooms).
5/ 5stars
by  
on January 25, 2015
I received their services four days ago and was impressed by their work, professional manner, and friendly approach.
5/ 5stars
by  
on January 24, 2015
Alex and his crew work efficiently to get you out quickly. Their prices are always fair, excellent service!
5/ 5stars
by  
on January 23, 2015
The service is wonderful and so are the guys. I have referred others to this shop and we all are grateful that you are there. Thank you.

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