Car Tires And Services At 8055 Orchard Loop: Firestone Complete Auto Care In Elk Grove

Come in to your nearest Firestone Complete Auto Care at 8055 Orchard Loop for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

8055 Orchard Loop
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #321305 Managed by Patrick Ogeerally

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates will take a look for free with our courtesy check. We'll examine tires, wipers, the battery, and more. Additionally, we're dedicated to offering the most consistent service on the market, at affordable prices and short wait times. Stop by our store today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means the service or repair is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.1 of 5) - 39 Reviews
5/ 5stars
by  
on August 21, 2016
Professionalism and Courtesy from one of the lead tech service advisors helped me decide proceeding with my repair work which was great and satisfactory.
5/ 5stars
by  
on July 28, 2016
killer crew fast and on point. had me in and out quick
5/ 5stars
by  
on June 28, 2016
They took care about me right away. I love the customer service! Always come back :)
5/ 5stars
by  
on June 11, 2016
5/ 5stars
by  
on May 7, 2016
My Husband and I have gone now twice to this particular Firestone Auto Care location. Great service and great customer service and when they tell us a certain time they always have been shorter than expected. that means to me fast service.
3/ 5stars
by  
on November 14, 2015
Got great tires at good price. Only reason why I didn't give five stars was that I was told I needed an alignment. I waited an additional 3 hours only to be told I didn't need an alignment after all. Im glad I wasn't charged the extra $110 but still had to pay $20 for the alignment check... an alignment check that was a mistake.
1/ 5stars
by  
on October 3, 2015
Oil level was low after change. Was told I needed new wiper blades and they are new, only a couple months old and perfect condition.
5/ 5stars
by  
on September 29, 2015
My battery unexpectedly went out one morning. I called and explained that I needed a battery right away. They checked to see if they had a battery and quoted me a fair price and 30 minute installation. I got there and was promptly helped. My battery was installed within 30 minutes for the quoted price. However, when I asked for my oil to be changed as well they quoted me a 1.5 hour wait time. Needless to say I passed on the oil change.
5/ 5stars
by  
on September 21, 2015
New set of tires. Excellent service. Great prices. Friendly staff. Definitely coming back.
4/ 5stars
by  
on September 13, 2015
Came in to fix my flat tire, service was good , considering the holiday rush, but they never called me to let me know the car was ready.
4/ 5stars
by  
on August 29, 2015
I went in on a Thursday they did an A/C test, ordered the parts, brought back on a Sat. early A.M got my van back by 2 p.m.
4/ 5stars
by  
on August 6, 2015
They did good but it was a little pricey though so I would hope that the price will lower.
5/ 5stars
by  
on July 15, 2015
Glad that their service did repaired and covered charge billing me later also very friendly service too..
2/ 5stars
by  
on July 13, 2015
I have been a customer of Firestone for many years. I recommend Firestone to my siblings and mother. I have had great service for years and continue to come to this same location because of a trust in the experiences I have had. This last round I came in regarding and odd tire wear and vibration with my girlfriends beetle which I also have serviced at this location for oil changes and tire rotations. My girlfriend set the appointment initially and mentioned with emphasis there was some vibration coming from her front end. She drive 200 miles a day and I really try to keep he car in good shape as I do not know what I'd do if something went really wrong like a bad blow out or suspension failure while surround by the aggressive non-drivers we have on the roads these days. We were told she needed new tires which was fine but the technicians never check on the vibration coming from the front of the car. The did the alignment and even after the complete service I noticed the tech just parked the car after the service. He didn't do a quick drive test like I believe used to be done to be sure there were no problems. After the service and on the drive home my girlfriend called to crying because the problem she spoke on had not been taken care of. Her stress was all the money she put into tires, balance and alignment and no one took the time to verify the service or her initial complaint. I drove the car and at 5mph I noticed the front end being jumpy. In fact I noticed it when I put the car into gear to back it out of our stall. I took it to a friend of mine and found she has a busted axle. Something that was very close to completely failing and could have cause a accident on the road or much further damage to her car after complete failure. I was very angry to find this out and lost a good deal of the feel of credibility from the service we had this time around. Considering how bad thing were and the fact it was mentioned to the techs, this situation is completely unacceptable. If it wasn't that my girlfriend's life could have been affected by this mishap I would not rate so low. I have been going to this Firestone for years and have never had a problem until now.
2/ 5stars
by  
on June 16, 2015
Used them a week ago because my usual shop was closed, and Firestone was open On a Sunday two weekends ago my vehicle quit starting, and I figured it was one of three issues; the starter, distributor or alternator had gone out (was hoping it was the starter of those three possibilities). I'd already assessed that it was the battery. I have the vehicle brought in for a diagnostic which was $99, I thought that was expensive but had no other choice since the vehicle wasn't starting. They couldn't get to the vehicle until early Monday morning since they're busy on Sunday's, so the vehicle had to stay at the shop overnight. It turned out to be the starter, and Monday morning was quoted $510 to fix that. That's insane to replace a starter. I could get a starter from Autozone or Kragen for a 2006 Honda Accord for $160 minus discount. But let's say it cost me $200, that's still $300 in labor that they were charging for something that takes an hour to replace. So I decided to look elsewhere and another shop nearby said they'd replace the starter for less. Firestone decided to drop the price by about $80. Again since I'd have to tow the car to the other shop, I went with Firestone's new price and they said the car would be ready by the end of the day Monday. I get off of work at 5pm and still haven't been notified that my car is ready, it's at almost 6 that I got a call saying that the starter they got from the dealership was faulty. And it would take another day to get the new part and fix the car. So now that's another day without my car. I'm able to pick my car up Tuesday evening and talk to the guy at the front desk about the issues with turn around time, and he took $15 off the total (better than nothing, but only $15?). When I get the service receipt I looked at the cost breakdown, and they charged me double what a starter runs in an auto parts store. If I wasn't stuck in the first place and could diagnose the issue myself at home, I would have saved myself over $400 in overpriced parts and labor and 2 days without my vehicle.
1/ 5stars
by  
on May 26, 2015
I had an appointment for an alignment on Friday at 8am. When I arrived the guy told me that the machine broke and they have someone working on it now and asked if I could wait. I couldn't wait because I had conference calls for work and that is why I made an appointment in the first place. I understand that things happend, but I didn't receive a courtesy call or any notification to let me know that the machine broke or the appointment needed to be pushed back /rescheduled. It's common courtesy if your patrons set appointments, the business should be responsible to notify them of any changes. I will make sure to call beforehand, as the business is not reliable to provide courtesy calls.
5/ 5stars
by  
on May 15, 2015
Patrick, Simon and their team are GREAT!!!! Everytime I have taken a vehicle here, it has always been repaired and no further problems. I even recommended them to a friend and she was very happy with the service and personnel.
5/ 5stars
by  
on April 27, 2015
Best priced 50,000 mile tire for my Dodge Dakota pick up. Received a timely call back from Patrick for a phone estimate and installation was done within 45 minutes with no appointment required.
5/ 5stars
by  
on April 17, 2015
I bought a lifetime alignment package for my SUV. Chris and Pat are very knowledgeable and helpful.
3/ 5stars
by  
on April 11, 2015
I was happy with the service but very disappointed on the handling of my rims. I have marks on all four rims caused by wrench with a socket. Here are pictures of two different rims.
5/ 5stars
by  
on April 9, 2015
I was pleasantly surprised to be directed to sale tires instead of pushed into upsell. Lifetime alignment is well worth price. (Couldn't find a competitor that had anything beyond 3 years and was priced nearly the same for lifetime)
5/ 5stars
by  
on February 27, 2015
Picked up a nail in a tire on my all-wheel drive Volvo. All-wheel drives generally require all tires to be replaced at the same time. Firestone gave me a really good price to replace all four and so it wasn't so painful a fix. I don't think I would have gotten a better price anywhere else.
5/ 5stars
by  
on February 26, 2015
Don't remember which of my vehicles I had serviced last because I have both vehicles serviced at the Elk Grove Firestone on Orchard Loop and nowhere else. The workers are professional, fast and courteous. The facility is always clean with hot coffee, clean bathrooms and cable TV should you decide to wait for your service to be completed. No chance I ever take my vehicles back to the dealer or any other repair shop for that matter...
4/ 5stars
by  
on February 26, 2015
I have three vehicles that I take to Firestone for tires and related services. I have been very well pleased with the service and courtesy received.
5/ 5stars
by  
on February 6, 2015
I have used the location for years and have had very few complaints.
2/ 5stars
by  
on February 4, 2015
First I would like to say that the staff I have dealt with mean well and I believe truly believe that what they say is in fact being done...with that said: 1. I purchased the lifetime alignment service, I have now brought the car to them 3 times asking simply to have the steering wheel returned to the center position, as it was when I first brought it to them, I have just given up it is 15 degree's out of straight. 2. As they had a good price, I brought both of my cars to them for a full set of tires at the same time, I specifically asked them to be sure that the tires were inflated to the correct tire pressure according to the door sticker of the car...the gentleman I was speaking to seemed incensed that I was questioning this, and assured me that they ALWAYS inflate to the door sticker! when I left I was amazed how quite the new tires were, My wife commented the same....a few weeks later when doing my oil changes on the cars I checked inflation as I always do...to my surprise both cars wee inflated to 30 psi, NOT to the sticker...and I know they never were correct because the rides of both cars returned to their "normal" sounds and feel...
5/ 5stars
by  
on February 3, 2015
I've been a customer for years now and will always be a customer!
5/ 5stars
by  
on February 2, 2015
been using firestone for the past 12 years for oil change and tires. have always been happy with people that work there and service
5/ 5stars
by  
on February 2, 2015
Checked all four tires and gave me advise on how to proceed as well as cost of the fix. The tires pressure were okay, however there was one sensor that may have a battery that is making my the sensor in the van go off. He stated that it does not need to be fixed now, but soon.
4/ 5stars
by  
on February 2, 2015
satisfied with the service,bought new tires for my honda accord and my nissan quest.
5/ 5stars
by  
on January 27, 2015
The manager was a real helpfukl guy. He made sure i was satisfied with my services. He got ne out of there before the estimated time.
3/ 5stars
by  
on January 27, 2015
I used Firestone on several occasions and it seems like they can't do it right the first time. power steering unit replaced. Water still got into unit and I had to go back several times before they addressed the issue. Brakes. After changing all the brake pads, the brakes made a lot of noise when braking. They said it needed to break in. I took it back twice and they couldn't find anything wrong. After the break in phase, brakes still make noise when I brake. Radiator flush. It seems that the radiator fluid was contaminated. So I had them do a radiator flush. Several weeks later, I checked and it seems that the fluid is still contaminated.
1/ 5stars
by  
on January 27, 2015
went there for an aligment with an appointment and still had to wait an hour before they started on my car. The thech parked my car too far up and damage my bumper....i asked for the manager to come out....he came out with an attitude treated me like it was my fault....
5/ 5stars
by  
on January 26, 2015
My last vehicle maintenance service several months ago I was very satisfied with the service provided. I feel comfortable with the staff when I enter Firestone for service. They are very accommodating when I stop by to have my tire pressure checked.
5/ 5stars
by  
on January 25, 2015
Patrick the manager is always helpful and let's you know what needs to be done ASAP and what can wait.
5/ 5stars
by  
on January 24, 2015
Great folks in store great leadership that is all I have to say bye
1/ 5stars
by  
on January 24, 2015
I made an appointment for a oil change as usual and had to wait 3hours, also had my fluids supposed to be checked to find out a few days later that I was low on coolant, and oil light came on showing low oil
5/ 5stars
on January 23, 2015
I had my car in twice for the same problemI had wheel done, then recommended tune up my car was still not running right after spending 1000 rallies, I finally took my car to auto repair shop who discovered what had been been wrong with my car very disappointed in service I received from Firestone, I was told recommended tune up at 67,000 mile now I being told it should have been at 100,000 miles, I will be filing complaint. Sandra
5/ 5stars
by  
on January 22, 2015
I went in because I had a nail in my tire. The rep told me he would examine it and if they can repair it they would fix it for free. I had an appointment at 4pm.. they fixed it and I was ready to go within an hour.

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