Car Tires And Services At 2545 El Camino Real: Firestone Complete Auto Care In Carlsbad

Welcome to Firestone Complete Auto Care at 2545 El Camino Real! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

2545 El Camino Real
Get DirectionsHours + Information
Sun9a-7p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #15814 Managed by Erik Wurster

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, wipers, belts, and more. Additionally, we're dedicated to giving you the best service possible, at affordable prices and short wait times. Stop by our store today or plan your appointment online or by calling (760) 421-5056.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(3.9 of 5) - 43 Reviews
5/ 5stars
by  
on June 12, 2016
5/ 5stars
by  
on May 28, 2016
Firestone personnel was very nice and professional. They checked everything that was wrong with my car, fixed it and delivered it on the same day. These guys got it right and on time. Very satisfied.
5/ 5stars
by  
on May 13, 2016
I needed major work on my Toyota 2006 Camry for a re-mount of my motor engine. The parts were ordered in a timely manner, and the work was completed as needed to be done. Both the Sales Team Mate and the Technician did excellent work.
5/ 5stars
by  
on May 2, 2016
Great service was provided worked with what I could afford and gave me great products, and services.
5/ 5stars
by  
on April 2, 2016
Jake was professional and courteous, and helped me by giving good advice concerning my car problem. The technician did an outstanding job on installing new struts and shocks, rides like new now! :)
5/ 5stars
by  
on December 14, 2015
The Tech did a great job on my car and was honest . Cant beat that!
4/ 5stars
by  
on December 9, 2015
Business opened right on time, which was important, as I had to work directly after checking my car in. I was able to leave it there until my lunch break, I received a phone call when the oil change was completed & I was not pressured by any up sell attempts. I was given a complete inspection report at check-out & the lobby area was orderly and clean.
5/ 5stars
by  
on December 9, 2015
The Tire Hazard Service paid off in spades. Firestone, at this location, has always been more than fair with its Tire Hazard Insurance. When its time for new tires they have always taken into account any cuts or other unusual tire wear or damage. My service rep was very kind and understanding and bent over backwards to insure our family car was serviced in time for our busy life. Thank You, Edgar A. Harris MSgt, USMC, Retired.
5/ 5stars
by  
on December 4, 2015
I purchased the tires during the holiday sale. I was not able to bring in the vehicle until a week later. They held onto the tires and kept their promise. I arrived late, and they worked me in immediately. The truck is driving great, thanks guys!
5/ 5stars
by  
on November 22, 2015
Changed our front tires quickly without any hassle.
2/ 5stars
by  
on October 31, 2015
I brought my car in to have the ac serviced and a couple electrical problems adressed, a day later the ac is back to the original issues I had before. This is the second time I've had this done and I won't spend money on it again for a third time.
5/ 5stars
by  
on October 27, 2015
They service exceeded my expectations with their knowledge of what my car needed, speed of fixing my car and at an incredible price. I will definitely recommend Firestone to my friends!
5/ 5stars
by  
on October 16, 2015
I bought my last set of tires from Firestone for my 2003 Dodge Ram and was very happy with the purchase and the tire itself. My son and I purchased a used VW Pasatt that needed tires so I thought I would give Firestone another visit because we had such a good experience last time. Again they took very good care of us. Got right to it even though we came in late in the day it wasn't a problem for them at all. Another job WELL done!. I will see you again in the future I'm sure. Thanks Again
5/ 5stars
by  
on October 14, 2015
Very knowledgeable employees that are kind as well
5/ 5stars
by  
on June 6, 2015
The last time i visited, i was greeted warmly and introduced to the store for my first time. I came for a check up to see what was wrong with my vehicle and as soon as i came back to view the results, i was guided and given hands on examples of what was wrong with it. Very generous and Hospitable. It was a good first experience that led me to learn a little more about cars in general.
3/ 5stars
by  
on June 5, 2015
They did a good job to let me know what needed to be done and the price.
5/ 5stars
by  
on May 29, 2015
I got a new tire last week and it was fast and easy and the staff was super friendly.
1/ 5stars
by  
on May 18, 2015
I was not happy with the condition of the ladies room and there was a huge cockroach on its back wiggling around....smelly too. I went in for an oil change and was told I should have a brake job and new tires to the tune of over $1000.00 I was not only not prepared to spend that much money, but felt it was inappropriate. I will definitely get a second opinion as to the tires and brakes. I paid for my oil change and left.
5/ 5stars
by  
on May 17, 2015
I have always received excellent customer service and auto service from Firestone.
3/ 5stars
by  
on April 28, 2015
I used them a week ago for an oil change and i had to wait 4 hours. It was a bit ridiculous. I thought the staff was very friendly and professional!
1/ 5stars
by  
on April 8, 2015
Short story: Made an appointment for a 90-minute alignment, took 4-5 hours, and my car was driven hard during the test drive. I had to cancel my plans for the day. They weren't sorry at all. Details: I came in on a Monday asking for an alignment, Robert said it'd be about 2-3 hours, no big deal. I couldn't wait around Monday so I asked him about making an appointment and if it'd be a shorter wait time. He agreed and said it'd be about 90 minutes. So I came in for my 2:30 on Tuesday, dropped off my car, and Michael told me about 90 minutes sounds about right. So I walked around town to get lunch, gave them about 2 hours and never received a call at all. So I walk back asking about my car and they said my car is next in line.. after 2 hours. Robert tells me it'll be about 45 minutes once they take my car in. I said whatever, I really need this alignment so I left again. 7PM comes by and to no surprise, I still didn't get a call so I called. Jessen, the alignment tech, tells me they're taking it out for a test drive as we're speaking and suggested me to head on over. So I did. Upon arrival, my car was still in the shop and Jessen comes out to apologize about his long day, etc. At this point I just wanted my car so I could leave. He said he was going to take it for a test drive to make sure it doesn't pull to the side. Okay no big deal. Next thing I hear.. my car being driven hard down the street for a few gears. I did not appreciate that one bit. Later I found my car's instant MPG meter to be drastically lower than I had left it at. It doesn't change that much unless you're racing it around. It didn't help when he came back asking about modifications to my car with a nervous look on his face. I paid, took my car back, and left. It was past closing time and they still had customers waiting around when I left.
5/ 5stars
by  
on March 5, 2015
Had tire losing air. They were able to patch quickly.
4/ 5stars
by  
on February 26, 2015
What can say - - - I'm satisfied except my honda was veering to the right after tire alignment but they are pros.
5/ 5stars
by  
on February 25, 2015
Everytime I have any problems with our cars that is the place we go. All maintenance is taken care of great deals.
4/ 5stars
by  
on February 25, 2015
I have frequently started over with all of the employee turnover
2/ 5stars
on February 3, 2015
I used to go to Firestone for oil changes on all three of my vehicles. I recently had my car smogged and looked at the undercarriage to see the information stamped on the catalytic converter. While I was there I noticed that my oil drain plug looked as if it was crooked. Upon closer inspection I found that the drain plug was not tightened correctly and that the threads were damaged. My car leaks and now I need a new oil pan. I will no longer go to Firestone for this type of routine maintenance and do it myself.
5/ 5stars
by  
on February 3, 2015
I used them for my lifetime alignment and oil change and they did a great job and felt they provided value added service. Location is very clean and friendly if you have to wait there as well.
5/ 5stars
by  
on February 3, 2015
I have had these tires over 5 months and I am very happy with them. There very stable, very quite and look great after a good cleaning. Plus, they look super good with tire dressing. So with a good quality tire dressing these sidewall tires look Superbad and you can quote me on it... They are very pricey, but you feel bad about them when you drive off from the tire store. I purchased mine from Firestone and the service was very good. I was very at ease knowing they don't screw when my Lowered Honda Element 2004. Also, for liking these tires so much I will purchase another set. Did I say these tires look very sexy on my Honda Element...?
3/ 5stars
by  
on February 2, 2015
Had to go back three times. Brakes had bent hardware and caused loud scraping on rotors after I left. Trip two: the tech just bent them back and said all should fine. After I left it made the same grinding noise. Trip three they ordered new hardware and replaced it. Seems to have done the work. No more loud squealing sounds but will still at times make low grinding noise from front brakes. I haven't been back yet as I don't have the confidence the brakes can be done right. I really think it should be redone from the beginning with new pads, hardware, rotors etc to make it right
3/ 5stars
by  
on February 2, 2015
I went there to repair new tires and am so happy for their service.
1/ 5stars
by  
on February 2, 2015
It's obvious to me that you only read the good reviews. I sent in my review last month so maybe you should look for it. I'll make it short. Neither I nor any member of my family will ever shop at a Firestone store again. We also, will never buy another Firestone product again.
5/ 5stars
by  
on February 2, 2015
We have been customers for years and our general complaint has been the long waiting times, but during our most recent appt. our car was repaired in half of the time that we had been told. Our expectations were exceeded.
5/ 5stars
by  
on February 2, 2015
Such amazing service super friendly and knowledgeable
5/ 5stars
by  
on January 26, 2015
I was told the service to my vehicle would be done in about 45 minutes to an hour and it was done before that. courteous and professional service.
1/ 5stars
by  
on January 25, 2015
Salesman was knowledgeable and eager to assist. I had a screw in one rear tire and was told it couldn't be fixed to its' proximity to the sidewall. He suggested two new tires stating they should be replaced in pairs. I left the car for the work to be done and returned later to pick it up. When I got home, I noticed I was only given one new tire but was charged for two. I had to drive back to the store to have the other tire put on. I will not use this store or Firestone again. The only reason I went there was that Firestone tires were original equipment on my wife's 2012 Jeep Patriot. My thinking is that if you can't get the number of parts right from the work order then I have serious doubts that your attention to detail in performing work is any different.
2/ 5stars
by  
on January 25, 2015
I bring my car to Firestone because I want and think I'm going to get quality service. However, my last experience there was less than that. I brought my car in at about 4:20pm on 1/13/15 for an oil change, which wasn't completed until 6:05pm. While I was waiting I heard a horn beeping, then it stopped and a little later I heard it again. It sounded like my horn so I went to take a look to see what was going on, & sure enough it was. I'm not sure what they were trying to accomplish, but one of the mechanics had the spark plug compartment under the hood of my car open while the another mechanic sat in my car beeping the horn. It seems odd that they would just keep beeping the horn on my car. It seemed to me like they were just messing around. Although my car is older, I don't bring it to Firestone to be toyed with.
1/ 5stars
by  
on January 24, 2015
Great people and service there. I have been to this store for many years since I moved here. They are the best people working in this industry.
3/ 5stars
by  
on January 24, 2015
Although the " promised" times for completion were not met on two occasions, the efforts of the staff were appreciated. I believe the urgency of the staff taking over a shift, should be the same urgency of the staff the repairs were first brought to. I was forced to miss a meeting and scramble for rides for home and business for two days on two separate occasions with no compensation or consideration.
1/ 5stars
by  
on January 24, 2015
I dropped my car off for a simple oil change and requested they only use real oil. Without my permission they used synthetic oil and now my engine leaks. I will never go to Firestone again.
5/ 5stars
by  
on January 23, 2015
Firestone is more than a name, it is a willingness to serve me as if I were there only customer. I have yet to have anything short of an excellent experience when my vehicle is being repaired or serviced.
4/ 5stars
by  
on January 23, 2015
They responded very quickly to my request for new Firestone Firehawk RFT tires. Installed them same day. Very careful with my chrome wheels, no scratches. One concern is that they apparently didn't pay attention to the marks indicating the heaviest side to be mounted opposite the tire valve....this resulted in extensive wheel weights to be needed. After the fact, I was a little surprised at that.
5/ 5stars
by  
on January 23, 2015
I trust the crew in the Carlsbad store for all my auto repairs. They have always been up front with any problems and I will continue to have all my services done in their store. When you find a place and people you can trust, you stick with them! Mitch Willett
5/ 5stars
by  
on January 23, 2015
SUPERB JOB!! BEST ALIGNMENT EVER ON 1971 OLDS 442 CONVERTIBLE.

Firestone Complete Auto Care Locations In Your Area