Firestone Complete Auto Care: Your Source For Tires And Repairs At 2603 Pleasant Crossing Dr In Rogers

Come in to your nearest Firestone Complete Auto Care at 2603 Pleasant Crossing Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2603 Pleasant Crossing Dr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #354587 Managed by Ryan Carnett

HOLIDAY HOURS

Please note our hours for July 4th

  • 07/04 Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates will take a look for free with our courtesy check. We'll examine fluid levels, wipers, belts, and more. Plus, our team believes in offering the most consistent service on the market, at affordable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

    Find Great Deals On Tires For Your Car.

    We Cover Every Area Of Auto Repair

    With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (4.8 of 5) - 34 Reviews
    5/ 5stars
    by  
    on April 22, 2017
    This Firestone location is an excellent place to take your car for any service or repair need. The gentlemen there are very helpful and courteous. The service is excellent. I have had several family members and friends cars taken to this location, and they have all been very pleased. We will always go with Firestone.
    5/ 5stars
    by  
    on April 5, 2017
    Great service and very professional!!
    5/ 5stars
    by  
    on March 25, 2017
    Great service and a wonderful job by staff.
    5/ 5stars
    by  
    on February 20, 2017
    I found a screw in my tire, which I had road hazard on with Firestone. Called them on a Monday and was able to get an appointment for 30min later the same day! They told me it could be 60-90min, and were done in less than an hour. They are super friendly, very knowledgeable and great people to work with. Will always take my vehicles there!
    5/ 5stars
    by  
    on February 15, 2017
    Friendly, professional, thorough and considerate of my time. I trust them to give me honest estimates with competitive prices.
    1/ 5stars
    by  
    on January 21, 2017
    This is my fleet car and I had a Donlen service coupon for an oil change and rotation. I specifically asked for oil change and rotation when I arrived for my appointment. I walked across the street to shop and they said it would take about an hour. So I returned and they informed me they needed more time. Why? "We are going to put new tires on it." I said I don't want new tires and have no interest in putting Firestone tires on my car. So the guy says "you don't get to make that decision. It is a safety issue and the fleet company says we have to do it. You don't own the car, they do." So I calmly explained that they can't just make the decision to put tires on my car without my authorization, and that Donlen does NOT own the car. They are simply the maintenance provider. So I insisted that they leave my tires on the car and they finally agreed. Then the technician comes in and says there is a problem. They used the wrong size socket and ruined 6 lug nuts. Now they tell me this happens all the time and they will replace them. As I was watching the technician torque the wheels, I noticed he was having to change sockets on every wheel, meaning they used a different size lug nut. They pulled the car out, where it was dark and pouring rain, and I left very frustrated. Upon getting home to check the tires and wheels, I found that they installed 6 open ended lug nuts that are not only the wrong size head, but are not the proper acorn style lug nut. The REAL safety issue is now that my tire tool will not fit the lug nuts and I would not be able to remove any of the 4 wheels if in an emergency situation. Just the day before, I took the car to a tire store that I trust to have the tires measured for replacement. They said it is still not quite shallow enough for Donlen to authorize. So what that tells me, is Firestone misrepresented the treadwear to get a new set of tires out of them. Unfortunately, this also happened to me 7 months ago at a different Firestone store in Rogers, AR... with the same set of tires... and 15,000 miles ago! They tried to scam the maintenance company out of a set of tires also! Firestone should be ashamed and I will spread the word to the best of my ability. Thanks for nothing.
    5/ 5stars
    by  
    on January 21, 2017
    These guys are the amazing! This is by far the best shop I've ever been to. From the second I walk in the store I am greeted with enthusiasm and smiles. Most other places I either am ignored when I explain my concerns or they are just out to make as much money as possible and try and talk me in to pointless repairs. Everyone at this Firestone location is incredibly knowledgeable and helpful. The manager, Ryan, goes above and beyond to make sure that you are taken care of. I will never take my vehicle to another shop and I will recommend this shop to every person I know needs vehicle service or tires. Thank you boys!
    5/ 5stars
    by  
    on January 6, 2017
    They worked with me to get my car in at a time that was convenient for me. They made suggestions as to which services they felt were needed, and they did so without high pressure sales tactics. They simply pointed out what they thought needed to be done and the priority of each service from high to low. Everyone I spoke to seemed to know everything about my vehicle and what was being done to it without looking up my service ticket. Overall, I was very impressed.
    5/ 5stars
    by  
    on December 18, 2016
    Josh Hobbs renewed my faith in the Firestone brand! Thanks for taking the time to understand my car issues and offer solutions. GO JOSH!
    5/ 5stars
    by  
    on November 3, 2016
    Great customer service, great prices definitely recommend them.
    5/ 5stars
    by  
    on October 18, 2016
    The customer service at this location is incredible. Not only were the reps and technician extremely respectful, but they were knowledgeable in their field. These are guys you've felt like you've known your whole life. They are trustworthy and we'll be taking both of our cars to this Firestone from here on out. Ryan and JJ--you guys are great!
    5/ 5stars
    by  
    on August 25, 2016
    5/ 5stars
    by  
    on July 16, 2016
    This place is the best! Amazing staff! They go above and beyond to help you. Don't even consider anywhere else! This is the only shop you need!!
    5/ 5stars
    by  
    on June 27, 2016
    I have never had such thorough and courteous assistance. Got two phone calls to make sure my daughter's car repair was exactly what we wanted. Also, received a tire quote that was mot thorough and helpful I can recall. I will definitely be purchasing my tires here.
    5/ 5stars
    by  
    on May 25, 2016
    Good as it gets..
    5/ 5stars
    by  
    on April 26, 2016
    This was by far the best service I have received and I would recommend Ryan and the Firestone team!
    5/ 5stars
    by  
    on March 27, 2016
    Fantastic customer service, coupled with same day service for an alternator replacement, equals an overall great experience!
    2/ 5stars
    by  
    on December 26, 2015
    I made an appointment to get a flat fixed on my daughter's car. Unfortunately due to the location of the nail in the tire (more in the sidewall than the tread) it couldn't be repaired. I opted to buy two new tires since the current ones were at about 50%tread. When I was driving home I noticed something did not feel right. I checked the pressure on the two new tires and one was a 47 lbs and the other was at 53 lbs. Recommended inflation was 36 lbs. Really? You would think a tire store would inflate new tires to the proper pressure. Its that lack of attention to detail that is hard to understand.
    5/ 5stars
    by  
    on November 14, 2015
    Did as they said..Great job completed...Drives like it should now..There is a difference...We give this location a A+..
    5/ 5stars
    by  
    on November 1, 2015
    I went a few weeks ago and they were wonderful! Great customer service!
    5/ 5stars
    by  
    on September 12, 2015
    Shift manager showed genuine concerns for our families' plight with a flat tire an being out of town and not knowing where to get assistance on a Saturday evening. The manager agreed to stay open at his shop until we were able to get the tire aired up sufficiently to get to his shop. Once there he and his staff quickly assessed the problem and replaced the tire. Thanks.
    5/ 5stars
    by  
    on August 15, 2015
    I always buy my tires here! Great service. I like the convenience of the Firestone Credit Card! Transmission service was very prompt!
    5/ 5stars
    by  
    on August 6, 2015
    We dropped by while on vacation and they were able to fit is in. Their service was exceptional. 5*****
    5/ 5stars
    by  
    on August 6, 2015
    I have had to make several visits lately for tires,alignment and a few other things. My car is getting older. I have received very good treatment and fast service. They are doing a great job.
    5/ 5stars
    by  
    on August 1, 2015
    Was able to fix some problems that other shops couldn't.
    5/ 5stars
    by  
    on June 20, 2015
    I went there last week for an oil change and was very pleased
    5/ 5stars
    by  
    on May 27, 2015
    Took my older Ford focus in and they got it in and out very quickly, made note of needed possible future repairs, with no hard sell. Very friendly staff, price was fair for work done, I would recommend this shop !
    5/ 5stars
    by  
    on May 24, 2015
    excellent service fast! friendly. and a very comfordable waiting area.
    5/ 5stars
    by  
    on May 13, 2015
    I walked in 45 minutes before closing time asking for new tires. I was greeted by a friendly individual that was glad I chose Firestone. They closed at 7:00 and the man working stayed late to get the job done, checked my brakes after hours at no cost to me, gave me different estimates for different possibilities for my brakes, all after hours. He made me feel like he truly appreciated my business! Great Job!
    5/ 5stars
    by  
    on May 4, 2015
    We used them Saturday evening. Was driving my Fathers truck and the brakes started to go out. Whipped in there about twenty mins til closing and the staff could not have been nicer. They found that a brake hose had exploded and they called and had the part on its way in no time. Stayed open to finish it and done a test drive to ensure it was safe. Was so nice to see small town attitude at a location that I know is constantly busy. Thanks again! Will definitely be taking all of my vehicles there from now on.
    5/ 5stars
    by  
    on February 27, 2015
    I have used them for a year, on three different cars, and will continue to use our local Firestone Complete Auto Care. The management and service are great, very helpful, and willing to listen and answer any questions that I have.
    5/ 5stars
    by  
    on February 26, 2015
    I have had great service and very helpful employees.
    5/ 5stars
    by  
    on February 2, 2015
    My car was fixed, and I like they give you an estimate for any problem they find you need to keep an eye on. They treated me with respect which says a lot about their professionalism.
    5/ 5stars
    by  
    on January 23, 2015
    Right before Christmas I got four new tires and a oil change

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