Car Repairs And Tires At 2106 Wilkins Ave From Your Jonesboro Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 2106 Wilkins Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2106 Wilkins Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #20443 Managed by Christopher Owens

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll inspect tires, air filters, the battery, and more. Additionally, we're devoted to providing the best auto repair possible all at great prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (4.1 of 5) - 31 Reviews
    5/ 5stars
    by  
    on January 21, 2017
    Took great care of me and very fast quality work on my car
    2/ 5stars
    by  
    on November 22, 2016
    I walked in for oil change. I was told the front two tires needed alignment but ended up being charged for two new tires, plus alignment and a whole list of other charges. A simple $35 dollar oil change visit cost me $350. Of course, after filing a complaint, I was reimbursed the price for two tires. The final receipt says that the reimbursement was for customer satisfaction but I disagree. The manager agreed that there was mis-communication and now the receipt says something else. It's about time to accept your own shortfalls. Bottom line, I won't be a repeat customer.
    1/ 5stars
    by  
    on November 19, 2016
    I made my appointment for 2pm online and arrived at the store around that time. After checking in with the desk, I waited for 3 and a half hours as they worked on my vehicle. I saw that they had "complimentary coffee" which was cold and appeared to be days old and the coffee pot wasn't even on. I might add that my car did not move from it's parking space in front of the store until about 2:45, 45 minutes after I checked in. At various times, I went up to the desk to check on the progress of my vehicle and saw all of the mechanics and desk associate standing around laughing, obviously not trying to do their job. After waving at them to come back into the lobby, I got blank stares and a laugh. The overall experience was very bad and I will not be back. The work they did, turned out okay, but the customer service was extremely lacking. I work in the customer service industry and I have never witnessed such horrible customer interaction. If I need service in the future, I will definitely look elsewhere.
    3/ 5stars
    by  
    on October 5, 2016
    I gave a response on a previous survey.. I know Firestone (as a company) is trying: But please known that really good counter help is necessary for the shop people to do their job.
    4/ 5stars
    by  
    on September 11, 2016
    Courteous, friendly staff, completed work in a timely manner. I would definitely recommend this location.
    1/ 5stars
    by  
    on July 4, 2016
    I already explained once
    1/ 5stars
    by  
    on April 23, 2016
    Took 2 hours to repair a flat tire , was told there was an extra charge to put tire back on, told him no way, just fix the flat I could find someone to put it back on. Asked about oil change , he said 39.00 dollars , no that's overcharge. I had a full container of juice in my car, they drank it all. Went thru packages in back seat. There were women hanging around with the workers in mechanic area, not workers , giggling , hugging. Will never use this business again
    5/ 5stars
    by  
    on March 20, 2016
    The employees are respectful and helpful. Didn't realize that we got a discount for setting the appointment up online. Explained everything that was done.
    5/ 5stars
    by  
    on November 21, 2015
    Use them all the time. Always courteous and friendly and do the work in a timely manner.
    5/ 5stars
    by  
    on October 31, 2015
    Made an appointment to have work done last week. In less than an hour I was out of there and on to other errands. The guys are very helpful in answering any questions I had as well! I highly recommend the Jonesboro, AR store!
    5/ 5stars
    by  
    on October 18, 2015
    It was quick, professional, and painless! I am likely to return.
    5/ 5stars
    by  
    on October 3, 2015
    The service representative worked me in to their busy schedule to replace my tire that had a puncture in it. I was driving on a donut.
    5/ 5stars
    by  
    on October 1, 2015
    Wes was very helpful and the service was done in a very timely manner.
    5/ 5stars
    by  
    on September 28, 2015
    I like them cause I don't have to wait long at all and they friendly and very helpful with information if you have any questions.
    5/ 5stars
    by  
    on September 26, 2015
    The Firestone in Jonesboro,Arkansas is great! They are honest and do really good work.
    5/ 5stars
    by  
    on September 21, 2015
    Brought my 2008 Subaru Outback in with a busted wheel bearing. The part was not one they could find in town (keep in mind, I brought my car in on Sunday and was SO glad they were open) so they had the part overnighted, installed immediately, and I was on my way back home (I don't live in Jonesboro) in less than 24 hours. It was a great experience!
    5/ 5stars
    by  
    on September 16, 2015
    I used Firestone to fix some problems I was having with my truck, and it worked out perfectly. The staff was quick, explained things well, and polite and engaging at all times.
    5/ 5stars
    by  
    on August 6, 2015
    Only place in Jonesboro I use now and I've tried them all!! Customer service exceptional from oil change to break work.
    1/ 5stars
    by  
    on July 22, 2015
    I used them a couple of days ago. Not only did give me incorrect information about repairing my vehicle. They also did not perform services I paid for and said they did after telling them about the issue they were not apologetic at all they were some rude.
    1/ 5stars
    by  
    on February 26, 2015
    I went in for an oil change had a $19.99 coupon, I thought awesome what a good deal! as soon as I got there they were rude, went to check in was told they could not service my car for at least another hour or two. I told them I had an appointment and they bumped it to 30 min wait. When my car was ready they informed me of some issues they saw, well not really just said there is some issues you might want to fix look at the paper! I tried to get him to explain what it was, that is when the rudeness really kicked in he kept saying look at the paper and went on to another customer. I will definitely not be going back!!!
    5/ 5stars
    by  
    on February 11, 2015
    Always use for my vehicle needs within the family.
    5/ 5stars
    by  
    on February 9, 2015
    There has never been a time when me or my husband have entered this store without a big hello from ever who's at desk. Jackie is service manager I think but he is always helpful. Don't mind if I have to wait as I know I'm getting good service for a reasonable price. Would recommend this to anyone......
    5/ 5stars
    by  
    on February 6, 2015
    Friendly, efficient and didn't have to wait for hours for either appt or completion of oil change-Great job, great price!!
    5/ 5stars
    by  
    on February 4, 2015
    I walk in they automatically know what I want and they do it quickly. I absolutely have no complaints about the people or the store in fact I try to send people to them
    5/ 5stars
    by  
    on January 24, 2015
    Jackie & crew always take great care of my vehicles!
    4/ 5stars
    by  
    on January 24, 2015
    i used them a couple times last year they did a good job and desk was very friendly.i will use the agin will needed
    5/ 5stars
    by  
    on January 24, 2015
    Always have fast and friendly service. Have been a customer for many years.
    5/ 5stars
    by  
    on January 23, 2015
    I have always had good service at Firestone. The staff are very friendly and helpful. I trust them to tell me what I need and not try to sell me anything I do not need. It is a Great Place to do business.
    5/ 5stars
    by  
    on January 23, 2015
    I've been using Firestone for all of my auto maintenance and repair needs for about fifteen years. I am very satisfied with their service. They are always friendly and helpful.
    5/ 5stars
    by  
    on January 23, 2015
    The Jonesboro store has great people and great service. They are great to work with. Highly recoomend to all people I know.
    5/ 5stars
    by  
    on January 22, 2015
    I was very pleased with my service I also had a check engine light checked and discovered my CPM was failing so I was able to take my van for a more complete check and it was determined I needed the new CPM I feel it was Firestone that allowed my vehicle life to be extended

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