Car Tires And Services At 3710 W Ina Rd: Firestone Complete Auto Care In Tucson

Welcome to Firestone Complete Auto Care at 3710 W Ina Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

3710 W Ina Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #22691 Managed by Ervin Olson

HOLIDAY HOURS

Please note our hours for Labor Day

  • 09/04 7am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll check fluid levels, suspension, the battery, and more. Additionally, we're dedicated to offering the most consistent service on the market, at affordable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.7 of 5) - 58 Reviews
    1/ 5stars
    by  
    on August 16, 2017
    Rude staff and never seemed to have the right problem
    5/ 5stars
    by  
    on August 10, 2017
    We have always had a great experience at Firestone Complete Auto Carer on Oracle Rd, Tucson, AZ. Starting with great frequent communications and updates to a staff driven by honesty and integrity. I was always given straight talk about safety issues down to what I can get away with until later. Being a former auto tech myself Stephan, Michael and the techs always had discussions about their diagnosis and how they arrived at a solutions to some difficult drive-ability problems. Spot on! Always! I was always given a prioritized list starting with safety issues first. This team has the enthusiasm to actually discuss the repairs so that you can understand it in plain language. I was turned away smugly at other auto repair establishments because they don't "deal with those issues", not at Firestone, this team treated it as a challenge and offered optimism they would find a solution for me and they always did. I'm a loyal customer.
    5/ 5stars
    by  
    on March 17, 2017
    As usual great service at Ina Road Firestone. My 97 Ranger needed tires which for some reason are hard to find. In fact last time I checked they were discontinued, nevertheless I called. Not only were the tires available, they had them in stock! Couple that with a $40 discount, the ability for the team to get them on my vehicle that evening, (after 6PM), free delicious coffee (?) and the free inspection which determined I only needed two tires for now and it's a win. Thank you! One compliant....U of A was playing 1st round in the NCAA basketball tourney and the store's TV service couldn't get it. That needs to be fixed.
    5/ 5stars
    by  
    on February 15, 2017
    The guys at Firestone were amazing! Great customer service and very professional. David took care of me and made sure my car was in perfect shape before getting on the road. Can't remember the names of other two guys there and who exactly installed the alternator but they were amazing. Stayed after hours even to get it done! I had to get to Phoenix that evening and they made sure I could! I also took your survey and gave a really good rating. Accidentally checked one item wrong though but couldn't go back to change it. On next pg I explained there were no problems. Everything was excellent.. Would definitely recommend you to friends, such good service! Thank you!
    5/ 5stars
    by  
    on September 30, 2016
    They were amazing at the Ina Rd Firestone Complete Auto Care!! Cody the technician was quick, amazing and thorough. I was shown exactly what was wrong with my truck before anything was done. The manager James was awesome too! I highly recommend their service!!!! I give them 10 stars!!!
    5/ 5stars
    on May 12, 2016
    The Manager and team at Firestone went above and beyond to make sure the problem with my vehicle was fixed. The Manager did personal investigation when the problem could not be determined and he informed me every step of the way and did not charge me for the extra time spent on my vehicle, or extra repairs that were made. The service I had from this team was beyond exceptional.
    5/ 5stars
    on December 5, 2015
    They do go the extra mile to help you. I needed 6 new tires for my RV and they did not had the facilities to work Rv's but they did the job one by one. Thanks guys Great Job!
    5/ 5stars
    by  
    on November 15, 2015
    I took my truck in for an oil change, I was treated like I was the only person in the place, was explained all my options, not just the most expensive option, my truck needs an alignment, I will be taking it there!!!. I highly recommend this shop for your automotive needs!!!!!.
    5/ 5stars
    by  
    on November 7, 2015
    I've used this Firestone store on several occasions for various repairs and maintenance, but my latest visit was for a battery install on my 1997 Ford Ranger. Apparently after the initial testing and install, my truck wouldn't start. The manger, Mark, explained the problem to me and reassured me that the issue would be corrected. Ultimately the problem was found to be the alternator and since the issue was found after the initial repairs, my alternator was replaced...at NO CHARGE! Wow...a MORE than fair and honest shop! You now have a customer for life. I highly recommend these folks. Thank you!
    5/ 5stars
    by  
    on October 23, 2015
    As always the service was exceptional! Dropped our car off at night it was ready before noon.
    5/ 5stars
    by  
    on October 2, 2015
    Everything was taking care very profecional good service
    4/ 5stars
    by  
    on September 14, 2015
    I had a engine check light on and flat tire light on. My front tire was almost flat. So I thought go to TOYOTA after changing front tires here. But They identified the reason of engine light on. The problem was these tire and hyper pressure of tires. They adjust correct pressures. I can avoid to wast money to diagnosis at Toyota.
    5/ 5stars
    by  
    on September 12, 2015
    Steven at W Ina, took the time to explain the inspection result and gave advice to each defect found. As well brought me down to my car to show me the defects.
    5/ 5stars
    by  
    on August 19, 2015
    its always a rewarding visit. Everything was done in a professional and timely manner.
    4/ 5stars
    by  
    on August 8, 2015
    I had 2 different appointments with them. I had an oil change and a tire repair the first time. Second time I had my front and rear brakes done. They gave me a price and said that they could file the back rotors...unfortunately, they couldn't. However, the employee gave me a discount on the front and didn't charge me to replace the rear rotors ($120). Awesome customer service! I also had front wiper blades installed. When it rained 1 of the wipers came loose. They weren't clicked in. I stopped by at 658pm. Two minutes before closing. The guy was very friendly and just snapped them on for me. Thanks guys. I'll be back. Really good prices and service!
    4/ 5stars
    by  
    on August 2, 2015
    The service is great and the prices are fair and they give you a lifetime warranty on most parts and labor, even breaks.
    5/ 5stars
    by  
    on July 4, 2015
    I've been too the one on oracle. And this one. I'm very skeptical about taking vehicles too shops because of lack of honesty, and willing to own their mistakes. This one ina is truly worth their service! They took ownership too mistakes the one on oracle Rd wouldn't do and have been up front and honest every step of the way! Guaranteed great customer service, salesmen ship and virtue in the company the work for. There's Alot of distasteful words for the one on oracle though.
    5/ 5stars
    by  
    on July 4, 2015
    I've been doing business at this particular Firestone for the past 14 years. I refuse to go anywhere. You cannot beat the Customer service starting with the manager Jonathan, to the gentleman who help maintain the vehicles. Each of them are professional and very helpful. I alway feel like I am getting excellent service and a great deal. Thank you for keeping your same staff and your high standards.
    5/ 5stars
    by  
    on July 1, 2015
    This is the second time I have used them and the customer services have been pleasing to a returning customer!
    5/ 5stars
    by  
    on June 18, 2015
    I had an issue or misunderstanding and it was promptly handled By the store manger. Went above and beyond, any other shop, to make sure I was satisfied. I can't ask for a better result. I'm not one to post these things. I am one to give credit, where credit is due.
    5/ 5stars
    by  
    on June 12, 2015
    At first, I was a bit worried about taking my Infinity G37 to Firestone. But after giving them try, I learned that their technicians are highly competent. Their customer service is outstanding and they treat you like a good neighbor. They always make recommendations for maintenance without the sales push. The shop is clean and the wait time is very reasonable.
    5/ 5stars
    by  
    on June 4, 2015
    Firestone is always able to fit us in when needed and finishes work in a reasonable amount of time. With the purchase of new tires and head gasket repair I was worried about the cost to fix my wiper which was not working but they told me that was only a loose bolt - I appreciate their honesty! That too was fix at no extra charge! Thank you
    5/ 5stars
    by  
    on May 30, 2015
    Every time I have gone to this Firstone, they call me by name, explain everything in detail, tell me the good, the bad and the "other options"...I trust them and appreciate the respect I receive there.
    5/ 5stars
    by  
    on April 19, 2015
    I have been a customer of the Tucson Firestone for ten years. I used to live close to them but have now traveled across town for 5 years. The quality of service and professionalism is the best. They are very friendly and accurate on time. They always let me know ahead of time what maintenance will be due so I can budget for it. The staff is very knowledgeable and I appreciate the thorough explanations. I come from a family of mechanics and grew up listening to car talk so I can really appreciate that they are honest and respectful of women. After many years in customer service myself, it is truly a pleasure to have observed 10 years of cosistantly superb, service for every person that walks in the door. The Ina Road location is first place I refer people. Thank you so very much. Erin Kantola.
    5/ 5stars
    by  
    on March 28, 2015
    I have been a most happy customer with Jonathan and his crew since 2005. I won't go anywhere else in Tucson, AZ and I refer this Firestone business to everyone in need. I could not be happier ... Thank You Jonathan !!!
    5/ 5stars
    by  
    on February 26, 2015
    Everytime I take my vehicles there they do a great job
    5/ 5stars
    by  
    on February 20, 2015
    for over two years we have trusted our three mustangs; 2003-2014 as well as at least three other cars we had purchased used, because we completely lost faith in the capabilities of the local ford dealership; jonathan, peter and all the staff always keep us informed for every service and repair and never "suprise us" for repairing it. they have become as family, people we enjoy and trust..
    5/ 5stars
    by  
    on February 9, 2015
    I had some work done and had to return as I was still having some issues. Not only did they fix my car but gave me a rental so I was not out a vehicle. It was done automatically, no questions asked and immediately.
    5/ 5stars
    by  
    on February 6, 2015
    Jonathan and his team have provided services on my and my family's vehicles for years and we trust them completely.
    5/ 5stars
    by  
    on February 6, 2015
    Work completed on time and as per estimate. Will use them again.
    5/ 5stars
    by  
    on February 6, 2015
    I have been going here for several years now. I appreciate how i am treated as a customer by all employees, however, being a business owner myself, I have to say Jonathan Richards absolutely stands out in how genuinely and professionally he interacts with employees and clients.
    5/ 5stars
    by  
    on February 4, 2015
    EVERYONE, INCLUDING THE MANAGERS, ARE ALWAY FRENDLY AND HELPFUL. THEY KNOW THEIR STUFF. NEVER HAD A BAD TIME AT YOUR STORE AT 3710 INA ROAD TUCSON, AZ. KEEP UP THE GREAT WORK.
    5/ 5stars
    by  
    on February 4, 2015
    I am always greeted with familiar politeness, even on the phone. All service is thoroughly explained to me and they always give it to me straight. A great bunch of guys!
    5/ 5stars
    by  
    on February 3, 2015
    Jonathan's service crew is a reflection of his management style that is focused on the needs of the customer.
    5/ 5stars
    by  
    on February 3, 2015
    All my vehicles have been served by the Firestone Store at Ina and Thornydale, Tucson, Az. I am advised of what needs to be done and what the upfront costs will be. I tend to stop by and speak with the service manager on an issue I may be having with my vehicle. My family members feel confident in being assisted by the personnel at this store.
    2/ 5stars
    by  
    on February 2, 2015
    I really needed new tires on my car, dangerously bad. They were able to get me approved for a car so I could afford to do it. They like over everything and have me an estimate for a full service on my vehicle. If this review stopped here it would be 5 star, but seeing as how they ruined the locking nuts on my wheels, and the bill was inflated by things I specifically told them not to do, I can't rate them above a 2. I will still be going there to make payments on my card but will avoid future service unless absolutely necessary.
    5/ 5stars
    by  
    on February 1, 2015
    I was very satisfied with the honest service I received..
    5/ 5stars
    by  
    on February 1, 2015
    I have been using Firestone as my only car care for the past several years. I have always found their staff to be professional and accommodating. On several occasions I thought certain work may be needed; however, when their mechanic checked my car, the work I thought was necessary wasn't needed. On my last experience, Firestone found some work that they recommended but they called me first, told me the cost and asked for my approval before doing the job.
    5/ 5stars
    by  
    on January 27, 2015
    the employee was very nice, helpful and knowledgeable. Appreciate him so much!
    5/ 5stars
    on January 26, 2015
    The Ina Road in Tucson Firestone Store demonstrates exceptional service. They are very friendly and interested in meeting your needs. This store is a tribute to outstanding management and dedicated service techs.
    5/ 5stars
    by  
    on January 26, 2015
    I've been using these guys for all my car repairs for the past 3 years, and I feel like they always give me fair and friendly service. .. .and they have great hours to accommodate busy life schedules too!
    5/ 5stars
    by  
    on January 25, 2015
    No matter what state I reside in, I always get great service.
    4/ 5stars
    by  
    on January 25, 2015
    Greeted by friendly staffs in the store. Professional and patient to explain the problems to the customer
    5/ 5stars
    by  
    on January 25, 2015
    I have always had wonder service at Firestone location on Ina and thornydle
    5/ 5stars
    by  
    on January 25, 2015
    I bring my vehicle to the Firestone Complete Auto Care store in Tucson for all aspects of auto care. As usual, on my last visit I was greeted by a pleasant, knowledgeable and well equipped staff. They always keep me updated during my visit(s), and while they do make recommendations, they never try to sell me something I do not need or want. Their service work is second to none: I am always completely satisfied with the work the technicians perform. If you are searching for a reliable auto care center with a staff who makes you feel comfortably welcome and with very knowledgeable, trustworthy technicians, I highly recommend the Ina Road Firestone Complete Auto Care Center in Tucson...you will not be disappointed.
    5/ 5stars
    by  
    on January 25, 2015
    I have had great service, affordable pricing and my car is running better than ever! Jonathon explains everything to me in terms I understand and I trust him completely!
    5/ 5stars
    by  
    on January 25, 2015
    I went in for replacing a gasket and timing belt and my break light bulbs were out and the guys were very helpful
    5/ 5stars
    by  
    on January 24, 2015
    I've been taking my car to Firestone since I've had my car. They are always knowledgeable of any problems with my car and always explain clearly the issues, work to be done and prices.
    4/ 5stars
    by  
    on January 24, 2015
    Consistent, honest, and thorough service for all four of my vehicles. Never pushy on frivolous add on fees or unnecessary items. Stand out from their competition.
    5/ 5stars
    by  
    on January 24, 2015
    I brought my vehicle in for a front end alignment check. The technician serviced my vehicle and explained that there was only a little difference on one side and it could be the tire placement. He reversed the tires and that corrected the problem. The technician and manager were most helpful.
    5/ 5stars
    by  
    on January 23, 2015
    I just had an oil change, but they completed the job quickly and correctly at a very good price!
    4/ 5stars
    by  
    on January 23, 2015
    have dealt with this store on several occasions and service was good and prices were competetive on tires and oil changes
    2/ 5stars
    by  
    on January 23, 2015
    I called the shop about a axle bearing. They told me they could take care of the problem. The only way they could help was to change out the complete rear axle differential. That's like saying my your truck is messed up we will remove the wipers and replace the complete truck. Won't be back.
    5/ 5stars
    by  
    on January 23, 2015
    Johnathan and his team are outstanding personnel. When they recommend something you can count on their professional opinion and expertise. They are the only automotive team i have been using over the past 20 years as they have consistantly proven their dependability and trustworthyness.
    5/ 5stars
    by  
    on January 23, 2015
    Used them several times throughout the past 6 years.
    5/ 5stars
    by  
    on January 23, 2015
    Zach was extremely help full he took the time to explain what thing where wrong with are car and the best way to go about getting my vehicle repaired
    5/ 5stars
    by  
    on January 22, 2015
    Jonathan is so knowledgeable and Michael always does great mechanical work on our vehicles. This is our home for vehicle maintenance, we will never go anywhere else. Kudos to the entire staff. Thank you, G & G
    4/ 5stars
    by  
    on January 22, 2015
    The oil change was perfect. However the repair to my turn signal was not. Returned and they tried again. Only to find a few days later, it did not work again. Did not try for a 3rd time.

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