Car Tires And Services At 17038 W Bell Rd: Firestone Complete Auto Care In Surprise

Ready to come in to your local Firestone Complete Auto Care on 17038 W Bell Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

17038 W Bell Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #301702 Managed by Nick Le

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll examine tires, headlights, the battery, and more. Additionally, our team believes in giving you the best service possible, all at great prices and short wait times. Come in today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 45 Reviews
5/ 5stars
by  
on November 21, 2016
I purchased & received 4 Firestone tires & an alignment in 1 hour & 10 minutes !!!
2/ 5stars
by  
on August 14, 2016
Mostly everything went as expected and i was happy that even with them being very busy my vehicle's oil change was competed within a few hours. However, i was displeased on two accounts. One was, i was told that the price for an oil change for my vehicle would be $27.99. I brought in the coupon for $10 off. When the invoice came it was more than expected so i asked if my coupon was inputted and it was. But, there is an information issue when quoting a price in Firestone. My understanding from a decade of vehicle ownership and oil changes, the price stated will include: oil, oil filter, labor, and disposal fees in one price. I feel misled because the staff did not mention there would be extra fees for labor, filter, and disposal. Providing this information first off would make customers feel better about not having to pay hidden fees after the work has been completed. Second, while assuming the work was done correctly because i had left my vehicle there while i ran errands; Upon walking up to my vehicle i was displeased again to see my vehicle was not left in the same way i had left it with Firestone. When i dropped it off, my car was securely locked, windows up, sun shade in place and hood secured down. When i came to my vehicle, none of that was respected. My driver window was down, my seat was left in an incorrect position, my sun shade was left in my passenger seat, and my hood was not secured fully down. I had trusted firestone to keep my vehicle and it's contents as i left it and secured however this was not a concern to them.
5/ 5stars
by  
on July 17, 2016
I have been here multiple times and have had great service every time. On 2 occasions they were honest and fixed something that they easily could have replaced and I would never have known the difference. Very honest and professional.
3/ 5stars
by  
on July 5, 2016
Even though I was charged for 6 quarts oil my truck was about 3/4 quart low when I got home , n I guess it's really to much trouble to wipe off the components under the hood,( it took me about 2 minuets to make it look clean, )also before the tech. Changed the air pressure he should have asked I put the amount I had in the tires when I got home. Even though the work didn't start for a half hour after my appointment I would have thought the work done would have been as if the vehicle was their own n not just another ( so what ) customer.
5/ 5stars
by  
on June 27, 2016
The staff at Firestone in Surprise, AZ is worthy of your business! Their work is professional, their service is defining of what the service industry seeks to emulate. We have worked with this facility for 8 years and they have serviced approximately 11 vehicles for our family during this time. They have also built confidence as I stress over service being done on the vehicles my youth drive... Burt Wells, Nick Le and new to my recommendation status is Willie Guillermo Gutierrez! Last plug for this group is the thoroughness of their training.
1/ 5stars
by  
on June 22, 2016
They installed the wrong size tire on my care. Totally unprofessional and did not even want to remedy the situation til the next day. Beware.
5/ 5stars
by  
on June 20, 2016
Won't go anywhere else. After 26 years of being a dedicated Big-O customer, I won't go back to a company who no longer takes care of their customers. Firestone takes care of all of your vehicle needs and cares about you, the customer.
5/ 5stars
by  
on November 26, 2015
I showed up without an appointment and even do I didn't have one they were able to get my oil change done quickly. Thanks for taking care of me.
5/ 5stars
by  
on November 22, 2015
Nick is an excellent store manager and the whole team is friendly and knowledgeable. I love supporting local businesses and they are right down the street from me. They get me in and out and help me plan the future of maintenance needs of my vehicles.
5/ 5stars
by  
on September 28, 2015
I've been to the Surprise location 3 times. The last two times were regarding tires and they were great. My most recent visit was due to an object in my tire. The insurance that came with the tire purchase covered it and we were on our way with a new tire in a couple of hours without any hassle.
5/ 5stars
by  
on September 25, 2015
Beat all prices on tires and did a great job would come back
5/ 5stars
by  
on August 7, 2015
Had oil change yesterday, super fast service, very courteous employees, and nice, clean location. I'll be using their services from now on.
5/ 5stars
by  
on August 6, 2015
I had an auto inspection. Customer service was great ... customer waiting area was clean and relaxing.
5/ 5stars
by  
on August 6, 2015
I went to firestone about a week ago. The oil change was quick, the service was nice. They had a great special going on. I will go back.
5/ 5stars
by  
on August 6, 2015
I love the honesty, and their availability! We've run into quite a few vehicle problems lately and EXTREMELY happy with service!
5/ 5stars
by  
on July 11, 2015
I always trust them with their suggestions. I took my car to another big name auto repair and they told me that my a/c needed to be fully replaced. I took it to Firestone for a second opinion and they called to inform me that all I needed was a recharge for the a/c. They saved me thousands and it was a great experience. I use Firestone all the time now for my auto repair needs. I trust I won't be swindled by them. Great experience from not just this location but all locations. I dropped it off about 2 hours from closing and they called to inform me of what they found and had it ready for me in about 45 min. Always great and prompt.
1/ 5stars
by  
on July 10, 2015
Had problems with the manager and the tech was very slow
5/ 5stars
by  
on June 28, 2015
I was beyond impressed with the service and attention I received at Firestone. The service was fast and friendly.
5/ 5stars
by  
on June 23, 2015
I was attended almost immediately. The representative at the counter was very polite and efficient. I was in and out within 30 minutes.
5/ 5stars
by  
on May 14, 2015
Twice in the last year the folks at this Firestone were there to rescue me. I bought a used car with a warranty and both occurrences I went to Firestone for they told would be covered under this warranty and they worked with the warranty company and the whole entire process both times were handled so easily for me and I would recommend them to everyone.
5/ 5stars
by  
on April 18, 2015
I took my vehicle to this location for the first time (I've lived nearby since 2003) and needed some repairs on my car (check engine) light was on When I arrived they took down the basic information and asked me if I needed to wait. Of course wanting to find out what was wrong and the cost of repair(s) the shop took me in and proceeded to scan my vehicle for the problem codes. I was asked if I could leave it overnight which I declined because I needed to drive home. I should have asked if they would give me a drive home which I did the next day when I took my car in for the repairs. They said they would. Outstanding service at a reasonable price. I will have future problems and I will take my vehicles to this location.
5/ 5stars
by  
on April 17, 2015
The pre purchase car inspection for me was good experience with fletchers. It was like just $10 for most critical points inspection of the car. I would recommend it.
5/ 5stars
by  
on February 27, 2015
I had to replace 2 tires. Service was great, staff very friendly and vehicle ready within time frame I was quoted. Would recommend Firestone to my friends.
4/ 5stars
by  
on February 27, 2015
Firestone is a place with great customer service and quick times with service. We love that they have things like lifetime alignment.
5/ 5stars
by  
on February 26, 2015
Two cars serviced with tires, fluid flushes, wheel alignment all to my total satisfaction!!!!!
5/ 5stars
by  
on February 26, 2015
very friendly tec courteous and the work was completed fast
2/ 5stars
by  
on February 18, 2015
I came in for an oil change, tire rotation & alignment. I was advised that my rear shocks were leaking and my front axle boot was cracked. The person who I spoke to advised the price for the shocks was seven hundred thirty two dollars. I said never mind. He then said the axle boot was $485.00. When I arived the advisor told me he had to replace the axle assembly not simply change the boot. I explained that I work as an appraiser for Nationwide insurance company. If you would have said to change axle assembly, I would have said no way it will cost $45.00 or if he would have said four hundred eighty-five like he said seven hundred thirty two this mistake would not have cost me as much heart ache. When I talked to my mechanic from West Side Motors he would have charged my half the price of your shops discounted rate.
4/ 5stars
by  
on February 4, 2015
I have my alignments and other maintenance done there. I am treated with the utmost respect
5/ 5stars
by  
on February 3, 2015
The guys at Firestone are always helpful and honest.
5/ 5stars
by  
on February 2, 2015
I love the Firestone Family. They treat me well no matter what location I go to. The guys at this store are particularly great because they take time to acknowledge my concerns and ensure my car is safe. Thank you Firestone!
5/ 5stars
by  
on January 31, 2015
We had some engine cover damage and when we brought it to Nicks attention he had it replaced without a question. I have been going to this store for about a year now and I would take my vehicle no where else. I ALWAYS get great customer service and feel like I'm more then a number when I need work or service done. I recommend this store to all my friends.
5/ 5stars
by  
on January 29, 2015
I've brought my 2002 Honda in for a variety of services over the last year, and every time I leave smiling. They're prompt, they're friendly, and they never make me feel like I'm being ripped off or upsold. Matter of fact, last time I was in, they fixed an annoying problem with my shifter - free, just because! I love taking my car someplace I can trust - this store is a credit to the Firestone name.
5/ 5stars
by  
on January 29, 2015
As with all of the Services that you have provded over the past 30 years this Tire Purchase and Fuel Syestem Service was typical. With attention to detail and a comprehensive review of my 10 year old Ford. I'll be back.
5/ 5stars
by  
on January 27, 2015
Always friendly great service. Quick, honest and fair.
5/ 5stars
by  
on January 26, 2015
My family and our dog and cat were traveling from Phoenix AZ to Indianapolis IN for Christmas and New Year. The car needed to be winterized with coolant and washer fluid capable of handling temps down to -30 degrees. It also needed an oil change, alignment and a check engine light that turned out to be a leaky valve on the emission control cylinder. I have an OBD-II tester myself so I knew what the problem was, just not how to fix it. I trusted Nick and his crew to diagnose and repair the problem without looking over their shoulders. We are very pleased with the service and products provided by Firestone on West Bell Road. Thank you very much. Charles and Pamela England.
4/ 5stars
by  
on January 25, 2015
I've used this FCAC facility many times. Nick and the guys are great to work with and are always upfront about what needs to be done. When I had to return my car once a week later after it was repaired, they did the second repair at no charge (due to a faulty part).
5/ 5stars
by  
on January 25, 2015
I have my car serviced every 3K miles or when I prepare for a long trip. Several months ago I needed an alternator and battery replacement which they completed quickly and efficiently. Customer service at the Surprise store is top notch!
5/ 5stars
by  
on January 24, 2015
I came into the shop with a flat tire and within 30 minutes I had a new tire and was on my way.
4/ 5stars
by  
on January 24, 2015
I have used them a couple times for basic oil change and never been forced to do anything unnecessary to my car.
5/ 5stars
by  
on January 23, 2015
I have used the Surprise Firestone location over the last six years to service my car that we keep at the house in Surprise. The managers that you work with, Nick, Rich and others in the past have always been aware of the importance I put in the service of this vehicle. Though I do not put a lot of miles on the car, when I do they are for longer distances. So I need to feel comfortable about the work being done. At the Surprise location they have done all the required mileage maintenance and regular scheduled maintenance, and have done it correctly and on time. This is very important to me and much appreciated.
5/ 5stars
by  
on January 23, 2015
I am completely 100 percent satisfied with the service I received from the Surprise Firestone. The manager Nick quickly looked at my truck, diagnosed the problem and had it fixed quickly. I would recommend taking your vehicle to Nick! thank you.
5/ 5stars
by  
on January 23, 2015
The surprise store , is where I go, mainly for any repairs to my wife and my cars. The staff are always friendly, the service is great as they try to work with you and the repair charges are reasonable and lower than any other companies .
2/ 5stars
by  
on January 23, 2015
Had rear brake job brakes still make grinding noise also had oil change and fluids were never checked or filled
1/ 5stars
by  
on January 23, 2015
Bruce was very rude and unprofessional. I will NEVER return to this location.
5/ 5stars
by  
on January 22, 2015
I just needed a new battery, but as always the store manager took the time to visit with me. Nick was great we discuss the football games that were played the day before, makes the time go by faster. As other customers arrived he took the same time with them.

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