Car Repairs And Tires At 11541 W Bell Rd From Your Surprise Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 11541 W Bell Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

11541 W Bell Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #11908 Managed by Nicolas Tran

HOLIDAY HOURS

Please note our hours for July 4th

  • 07/04 Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll check fluid levels, steering, the battery, and more. Plus, we're committed to offering the most consistent service on the market, at affordable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    With 90 years of dedicated service, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (4.4 of 5) - 24 Reviews
    5/ 5stars
    by  
    on July 16, 2017
    Honest and trustworthy. Always bring my car to this firestone.
    5/ 5stars
    by  
    on November 26, 2016
    my wife and i were out shopping for tires for our car . the first person we encountered was the store managers Ryan, he was by far one of the best persons we have dealt with at your Firestone car care centers. he was very professional and respectful. he made sure that we got our moneys worth in buying our tires. he took the time to explain the tires we were buying, was the right tires for my car and the city streets condition in sun city. my wife and i will only use this Firestone center in the future because of Ryan the store Manager. we had no buyer remorse when we drove away. thanks Firestone for having someone like Ryan overseeing your store.
    5/ 5stars
    by  
    on October 14, 2016
    Very friendly and helpful. This was my second visit and both times were great. I would definitely recommend this store.
    4/ 5stars
    by  
    on June 17, 2016
    I really like the place and the tech's etc. Only beef I have is when they tell me they fixed something as a courtesy and they didn't. For example, the wheel cover or whatever its called fell and when I turn my tire rubs on it. I asked if they can look At it for me and tell me what it would take to fix it. I got the car back (i just had the oil changed this time) and when I ask about it I was told they lifted it and its fixed and it was done as a courtesy. I thanked him but when I left and turned into the supermarket's parking lot it was the same. Now why may I ask. I didn't ask to be done for free I would have paid for it. Why lie to me. I can't go back and be upset because i didnt pay for it but I would have gladly paid. It's just annoying that's all specially that its not the first time. I have been told that they replaced light bulbs and they don't and stupid little stuff. I know it's not a big deal but it's annoying that's all
    5/ 5stars
    by  
    on May 11, 2016
    I was over-the-top impressed with this business and the employees who serviced my car. RYAN took the time to explain different types of tires to me and his knowledge and patience sold me!! then the service tech found a problem when he took the old tires off and RYAN was able to quote the repair work for me at a reasonable price and the service tech was able to fit me in and do the repairs same day. everybody went out of their way to be fair and kind to me and I will be back. I have found a reputable, caring car repair business...I know....impossible!!! LUCKY ME!!!!
    1/ 5stars
    by  
    on December 14, 2015
    Drove away with most of the air let out of one tire. Wasnt that way when I drove in to get oil changed.
    5/ 5stars
    by  
    on December 2, 2015
    I've used other locations in the past and have been rudely disappointed. This location has come thru often repairing the mess up of the other locations. Thus this location because of their professionalism has restored my faith
    5/ 5stars
    by  
    on November 13, 2015
    Thank you for quality and integrity. Trust your service
    5/ 5stars
    by  
    on November 6, 2015
    The team there are looking out for you and have your safety in mind when providing service. They made sure I had the right procedure done to ensure my vehicle maintains its longevity.
    5/ 5stars
    by  
    on October 13, 2015
    I needed new tires for an older car that I plan on trading in next year so had been pricing tires on line for a few days. Another company had the lowest prices and supposedly had them in stock however did not so I ended up at Firestone not knowing that they price match !! Very happy to get the price I wanted with service I trusts. As a woman it is usually difficult to take a vehicle in anywhere and not be told that I need several hundreds of $$$ in additional work. Never has this location ever done this to me. They make recommendations and suggest what, if anything, is most critical with NO pressure at all. I like service I can trust. Thank you!!
    5/ 5stars
    by  
    on August 12, 2015
    I work near the area, and for the first time I called their company to inquire about their oil changes. I was glad I did, because they were very helpful, efficient, and professional. They did their best to fit me in their schedule by offering me a ride to and from my workplace. They had my oil change done in a timely manner, and they ensured everything was well off with my vehicle. I plan to continue business with them instead of having to worry about the other shops that can only see you if you if an appointment is set days in advance, and then takes them over 2 hours to complete the service. They are a breath of fresh air compared to the other shops around the area!
    5/ 5stars
    by  
    on July 16, 2015
    Went in for an oil change and squeaky brakes. The staff was honest and checked over my entire vehicle. Brakes were fine and they didn't try to sell me things I didn't need! Highly recommend them for outstanding service and trustworthiness.
    5/ 5stars
    by  
    on July 5, 2015
    I had a nail in a tire, on sun. they were great. Glad they were open.
    5/ 5stars
    by  
    on April 28, 2015
    I've been using Firestone for my tire needs for the past 5 years and have have numerous bad experiences at another location I've been the the sun city location twice and this last visit will have me coming back for good I run a dealer service dept myself and I have to say the manager Ian saved me almost $600 because he knew proper Firestone repair procedures thank you again Location used Manager Ian Bartoll 11541 w Bell Rd Surprise, AZ 85378
    5/ 5stars
    by  
    on April 18, 2015
    I used the same shop 2 weeks ago and very much enjoyed the experience.
    3/ 5stars
    by  
    on February 26, 2015
    After paying big bucks for a Lifetime brake replacement I was surprised to find it is only good at "Company Owned" stores. Had I known I would have gone for the regular replacement or used a different retailer. Company owned stores are not everywhere I travel in the summer
    5/ 5stars
    by  
    on February 25, 2015
    So far there are NO oil leaks!! I was leaking fluid/oil on the passenger side of the engine!
    5/ 5stars
    by  
    on February 4, 2015
    I use this store for my auto needs. They have always seemed fair and easy to do business with.
    1/ 5stars
    by  
    on February 4, 2015
    I haven't gone back I am an ase cerified mechanic .when they tell you the rim need to be replace and you know it not that and you try to tell them and they will not check the tire makes me mad.
    5/ 5stars
    by  
    on January 24, 2015
    William is great, I left this location in the past, because I did not feel comfortable with the prior service adviser selling me things I did not need. William was right on point with his suggestions, and I felt comfortable again at this location. I will be back again.
    5/ 5stars
    by  
    on January 23, 2015
    This Firestone has been servicing my car since I moved to Arizona - I have always been VERY pleased with the service, the friendliness, and the advice that they provided me. I since moved to Tucson, but plan my trips to Surprise to have them service my car.
    1/ 5stars
    by  
    on January 23, 2015
    I had my car worked on at the one on 83rd and Indian school and had 600 dollars worth of work done I usually go the one in surprise but they couldn't get me in so that's why I went to the one on Indian school, about two weeks later I was having issues with my check engine light which they supposedly had fixed so I brought it to the one in surprise, Renee told me it would be a few hours so I had to make arrangements for a ride my vehicle was there from 1pm to 630pm, and they did not even fix the problem at that point I was so upset and just decided to take my car and come back some other time. Renee was VERY RUDE and had very poor customer service skills. I have been going to this Firestone for years and have never had this problem before they were always very accommodating.
    5/ 5stars
    by  
    on January 23, 2015
    Awesome helpful people...Great customer service.we will return.
    5/ 5stars
    by  
    on January 23, 2015
    This is by far one of the best Firestone stores that I visit. Whether I am rotating tires, having a front end alignment or other service, by far they are tops! And when it comes to possible safety issues noted during their service they bring it to my attention. Prior to departing for AZ for one trip, I had my Subaru serviced elsewhere in WA. The Surprise store identified a safety issue that should have been detected in WA prior to my service. Prior to my return trip from AZ to WA, they always check all my lights, windshield wipers and other checks. I have the majority of my services perform at the Surprise Firestone.

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