Firestone Complete Auto Care: Your Source For Tires And Repairs At 2251 Pelham Pkwy In Pelham

Come in to your nearest Firestone Complete Auto Care at 2251 Pelham Pkwy for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2251 Pelham Pkwy
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-5p
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Store #3328 Managed by Bill Caldwell

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians can perform a free courtesy check. We'll inspect tires, suspension, the battery, and more. Additionally, we're devoted to delivering the best quality service possible, at affordable prices and a quick wait time. Visit our location today or plan your appointment online or by calling (205) 705-3401.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.8 of 5) - 50 Reviews
5/ 5stars
by  
on August 1, 2016
I was asked by Bill the owner to complete this survey and was shocked to see several bad reviews because I had such an excellent experience. I recently purchased my corvette and discovered I had a flat tire when leaving for an appointment. I asked my neighbor who serviced his corvette and he sent me to this location. I had new tires and was shocked when told it had to be replaced due to a screw stuck in the sidewall. A tire had to be picked up across town and as soon as it arrived at the store it was mounted on my car. The technician even put a new set of valve stems on the tires when discovering one was missing. I forgot to tell him it was in my pocket as it was removed as I had to air up the tire to drive to the store. Opps. The store was very busy but clean and organized. My wait time was normal and employees were knowledgeable and clean in their uniforms which you don't find sometimes. I will definitely use this store in the future and refer others to them. Hope this gives better piece of mind if you ever need service. Also prices were comparable to dealers in the area as I googled with the free WIFI as I waited. As you can tell I don't take my corvette to just anyone.
5/ 5stars
by  
on July 17, 2016
Great staff. Welcoming smiles and quick service at a reasonable price.
5/ 5stars
by  
on July 16, 2016
We brought our 2011 Nissan Sentra in for brake service and picked it up later that morning. The next day we noticed a noise and returned to the store to have checked, but as always happens, the noise stopped when we got there. We told the manager we would take the car home and see if the noise was gone. He said to bring it back if the noise returned or if we had any other problems. Sure enough the next morning it started again, so we returned to the store. The manager got the car in right then, found the problem, and took care of it immediately and under warranty. Even with a full bay of vehicles in the shop when we arrived and no appointment, they had the car ready in less than 3 hours. I will be back for future needs for my vehicles and would highly recommend this store and its courteous and professional staff to family and friends and anyone else needing auto service. RDS, 7-16-16
5/ 5stars
by  
on December 7, 2015
I've owned about 4 or 5 different vehicles over the past 14 years and Firestone is the only place I'll buy tires or have service work done on any of my vehicles.. They are friendly, knowledgeable and their work in second to none and the prices and costs are lower or as competitive compared to anyplace I've ever been.. Thanks Firestone. You're the best..
5/ 5stars
by  
on November 19, 2015
Went in for an oil change and alignment last week, was out within 30 mins or so! Super fast and I was able to get to work on time. Early, even!
5/ 5stars
by  
on November 19, 2015
Had a AC problem on Sunday 11/08. Contacted with Dee. While his AC tech was not on duty, he called and found the Green Springs tech was on duty. They troubleshot my system no charge. (Dash removal too involved) Nevertheless, Bill Caldwell has a good crew and same for Green Springs! Thanks!
5/ 5stars
by  
on November 6, 2015
I was in town and had a blow-out. My tire was replace while I waited with good conversation with other customers and staff. Ended up getting two tires. Very pleased with my whole experience.
5/ 5stars
by  
on November 5, 2015
I have trusted my cars to Firestone for many years. The folks at Pelham have always given me great service. When they recommend a service, I have complete confidence that they have my best interest at heart. It just does not get any better than that.
5/ 5stars
by  
on November 1, 2015
I used them a week ago and they changed oil in not one but all three of our cars!
3/ 5stars
by  
on October 31, 2015
My truck was fixed in a timely manner but I believe I was overcharged. I came home and looked up the part online for local auto part stores and feel I was overcharged on the part by a couple hundred dollars. That doesn't make for good service for returning customers.
5/ 5stars
by  
on October 24, 2015
We have been a customer of Pelham Firestone for a number of years. They have always been friendly, helpful and professional.
5/ 5stars
by  
on October 15, 2015
Everything was good. Fast and all were very courteous. Overall I will go back
5/ 5stars
by  
on October 3, 2015
There are not many places you go these days where you are truly treated as a valued customer and whose time and convenience is genuinely respected. At this Firestone you are.
5/ 5stars
by  
on September 28, 2015
I was in a hurry trying to make it to a golf tournament last saturday morning and had a donut on my car from a flat the day before. Bill Caldwell, the manager, had me in and out in 15 minutes with a new tire mounted and balanced. Ive never seen a store that put their customers schedule ahead of their own. Last saturday was my first time doing business there, and I will never use a different store.
5/ 5stars
by  
on September 14, 2015
I have just moved to the Hoover / Pelham area a couple of days ago... When my car decided not to start the night before my fist day at my new job. Adam and the guys at the Pelham, AL location were wonderful. They helped me get my car to the shop and got it fixed quick enough that I wasn't late for work! I will be back for regular services for sure...Thank you!
5/ 5stars
by  
on September 8, 2015
I have visited the Pelham, Al location two times for services for my car. Both times the staff was very helpful and greated with a great deal of respect. I was treated the same way as every customer who entered the door. I will be visiting this location for man more car servicing needs.
5/ 5stars
by  
on August 10, 2015
We purchased two sets of tires from the Pelham Firestone in the last month. Lewis who helped was is the best. I plan on going back to Lewis to help me with tires for my moms car.
5/ 5stars
by  
on August 10, 2015
I was very impressed with the workers great work ...
5/ 5stars
by  
on August 7, 2015
I was in to get an oil change and tires rotated. They toke of it in timely matter. They also was respectful of my vehicle by placing mats in floor to protect from oil.
5/ 5stars
by  
on August 6, 2015
Great service will definitely come back to this location
5/ 5stars
by  
on August 6, 2015
I was there about 2 or 3 weeks ago. Service was great!
5/ 5stars
by  
on July 27, 2015
I've been going to the Pelham store for years and have always received great advice and service. Service work on all my vehicles has always been explained and recommendations have been solid. Most recent visit was to purchase tires for a sports car. The tires Bill recommended were not the most expensive but have been great tires and were an excellent value. I have sent friends and co-workers to this store and they have all been please.
5/ 5stars
by  
on July 8, 2015
I had excellent service at the Pelham, AL location. Gave me a great price on my tire needs and worked fast! Very nice and informative.
5/ 5stars
by  
on June 18, 2015
I went in with a low tire light on and a rotate and balance. I had a screw in the side wall of thr RF tire and it had to be replaced. While rotating the tires the tech noted some initial edge wear and suggested an alignment. I had been noticing some "road walking" of late which suggested a caster adjustment. I had the wheels aligned and the problem was cured. I was out in 45 min and the road walking was gone. I have complete trust in this Firestone store and my wife takes her Buick in for service. TMc
5/ 5stars
by  
on June 15, 2015
Glad I went when I did. I did not know I needed tires
4/ 5stars
by  
on June 10, 2015
I received a simple tire patch but it did not work. The associate was very helpful and gave great customer service; but the patch was not done properly and I had to take it to another shop to repair the tire. :{
5/ 5stars
by  
on June 10, 2015
I have used Pelham Firestone for 20 years, and other Firestone centers before moving to my present home. Bill Caldwell and the other technicians have always been polite, efficient, and have handled all of my car maintenance needs, including tires, brakes, belts, etc.
5/ 5stars
by  
on May 27, 2015
When I arrived for my appointment the Service Adviser was courteous and friendly. I am very happy with the time it took to replace my tires and have me back on the road. Great folks.
5/ 5stars
by  
on May 8, 2015
I have been coming to the Pelham Firestone for years and ALWAYS have excellent service and would never imagine dealing with anyone else!
1/ 5stars
by  
on April 27, 2015
I used them a week ago. They replaced the belt on my car and put in a new water pump. They said it would take 2 hours to replace. Needless to say, I sat there for almost 6 hours. They kept saying that they were working on my car, but weren't. They were very understaffed.
5/ 5stars
by  
on April 18, 2015
I have good results with this service center. If you can make an appointment for service as they will get you in much faster.
5/ 5stars
by  
on March 8, 2015
I got a new set of tires a few weeks ago and they explained all my options and I felt comfortable with the purchase.
1/ 5stars
by  
on February 27, 2015
I went for a simple oil change. A week later checked the oil to find out that they over filled the oil. It was also missing. Paid 19.99 for the to look at it. They said they fixed it. As soon as I let out the parking lot I notice that it was still doing what it was doing when I brought it in. I turn right around to tell them and they said "Oh it's your transmission". So I take it to another shop. With in minutes they tell me it's a bad coil. Needless to say that will be my last time supporting Firestone.
5/ 5stars
by  
on February 16, 2015
I have been with firestone since 1991. Everyone at the Pelham, Al store is super nice, super helpful and they look out for you. Always great service! My last trip they saved me lots of money on what could have been a very expensive repair. Since I am unemployed, it was a blessing. Cudos to Bill and the guys!
5/ 5stars
by  
on February 6, 2015
I always make my appointment ahead of time.So there is very little waiting time,and I get friendly,and excellent service.
5/ 5stars
by  
on February 3, 2015
Just returned from the store. Nice greeting - timely service -thorough service - work well done.
5/ 5stars
by  
on February 2, 2015
Always "great"!!! The manger of the store keeps things right and is very personable. Won't go anywhere else!
5/ 5stars
by  
on January 31, 2015
I quite understand "Workload" and Time required to complete any job. The Personnel at Pelham Firestone, do an outstanding job of keeping me notified as to the status of my vehicle. They make every effort to complete the work they are performing on my vehicle by the promised time. I will bring my vehicles to Pelham and I will recommend Pelham Firestone to my friends. They have never failed to do what the said they would and I have never had any complaints about their service. Keep up the excellent work. Tom
5/ 5stars
by  
on January 27, 2015
Bill and his crew are the best. They have great service and are very knowledgeable. I'm always told what I do and don't need and why.
5/ 5stars
by  
on January 27, 2015
I have used Firestone for minimum of 15 years and trust & respect Bill Caldwell's knowledge of what repair request I am needing and am very happy with my service.
5/ 5stars
by  
on January 26, 2015
Bill will go above and beyond. He is a GREAT example of what a manager should be.
5/ 5stars
by  
on January 26, 2015
Excellent service every time I go there. Bill and his crew are top notch and always extremely helpful and friendly.
5/ 5stars
by  
on January 26, 2015
I needed a new tire and the Firestone team was very helpful resolving the matter.
5/ 5stars
by  
on January 25, 2015
I have been dealing with this Pelham Store for than 20 years. Never had a Problem. Bill Caldwell Is honest and considerate.
5/ 5stars
by  
on January 24, 2015
They give true estimates without trying to add un-needed services.
5/ 5stars
by  
on January 24, 2015
Bill Caldwell and his Team provided outstanding service when I bought a new set of tires for my SUV. I highly recommend their service.
5/ 5stars
by  
on January 23, 2015
I am a returning customer. I have been very happy with my service - all employees are friendly and helpful. I've been impressed with the quick and complete work. I won't be going anywhere else anytime soon!
5/ 5stars
by  
on January 23, 2015
Have been a customer at this location since its inception. Bill Caldwell and all his associates are extremely knowledgable, especially Kevin, & the service mgr(can't remember his name).
5/ 5stars
by  
on January 23, 2015
great friendly service,no pressure sales ,if I don't need it they will tell me not like others who say you need air filter,wipers etc every time your oil get changed ,they know who they are.
4/ 5stars
by  
on January 22, 2015
Appreciate the new tires and quick service. Recommendations provided.

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