Car Tires And Services At 8634 Us Hwy 72 W: Firestone Complete Auto Care In Madison

Welcome to Firestone Complete Auto Care at 8634 Us Hwy 72 W! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

8634 Us Hwy 72 W
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #756767 Managed by Tim Sanders

HOLIDAY HOURS

Please note our hours for July 4th

  • 07/04 Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our trained technicians will take a look for free with our courtesy check. We'll inspect tires, steering, the battery, and more. Plus, we're dedicated to giving you the best service possible, at affordable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or schedule an appointment by phone or online.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as seamless as possible.

    Customer Reviews

    (4.6 of 5) - 49 Reviews
    5/ 5stars
    by  
    on June 16, 2017
    Great customer service.
    5/ 5stars
    by  
    on March 7, 2017
    5/ 5stars
    by  
    on February 25, 2017
    Unquestionably the best managed / most helpful tire center in the area. Tim and the staff are absolutely great!! Don't go anywhere else - they are the best!!
    5/ 5stars
    by  
    on January 31, 2017
    I trust these guys completely with my car. They are knowledgeable, courteous, and don't try to strong arm me into unneeded repairs. They are the ONLY place my car will get repaired.
    5/ 5stars
    by  
    on January 9, 2017
    I had to leave in the morning for a business trip. The battery in my daughters car had died, the store was booked up for the next several days but they were able to squeeze us in between other appointments.
    3/ 5stars
    by  
    on December 19, 2016
    Nice place. It is clean and the one older service advisor is friendly however the other two not so much. Got to the store 10 minutes after they opened at 7:00 for a simple oil change and tire rotation and did not leave till close to 11:00. Way to long of a wait...
    5/ 5stars
    by  
    on November 6, 2016
    The guys are great
    5/ 5stars
    by  
    on October 14, 2016
    Honest, professional, and caring... What more could you from an auto repair shop
    5/ 5stars
    by  
    on September 16, 2016
    I know when I drop off my vehicle at Firestone of fort campbebell it is in good hands. I have never had a problem there I have been going there for six year for oil changes and tires.
    5/ 5stars
    by  
    on July 16, 2016
    After searching everywhere in the Huntsville area, I was referred to the Madison location. I drive a lowered vehicle (Civic), and this was the only location with the ability to align my car. They have a very friendly and professional staff who went over everything with me, and knew how to adjust my camber to my specifications. They didn't try to push any other services on me like other places. Will definitely bring my other vehicles here and let more people know about my positive experience. Thanks.
    5/ 5stars
    by  
    on July 15, 2016
    Great job guy keep up the great job that you are doing Tim, Brian and to the mechanic that worked on my cars ac.
    5/ 5stars
    by  
    on April 4, 2016
    My reccent visit to Firestone was extremely rewarding for me. I basically look forward to my yearly service with Firestone because of the service and savings I receive each year. The service team at Center Firestone are very friendly and professional. Karen is one of the nicest people I have ever met. She works hard to provide the best service possible. We are into I second year, I look forward to next year's service. I am a loyal customer for life!
    4/ 5stars
    by  
    on April 1, 2016
    Hopefully have found an honest car repair shop. I purchased 4 tires and was provided a free alignment check. In all the time I have purchased tires over the years I can't think of one time I was not told an alignment was needed and made to think my tires would not last 10K miles. These guys actually came back with no alignment needed which is a breath of fresh air.
    5/ 5stars
    by  
    on March 19, 2016
    The employees are very pleasant to deal with. I also respect that they don't try to get you to purchase unnecessary services but also make you aware of needed work.
    4/ 5stars
    by  
    on December 21, 2015
    We schedule an appointment for oil change and tire rotation. It was fast. Only issue was the check tire light was on. And they supposedly check tire pressure. It checked at 35 psi. But I checked it at home it was 28 psi. Should have been at 33 psi. I aired up the tires to 33 psi as indicated on my gauge. and the Check tire light went out. Little more attention to detail, instead of speed. How about it? Thanks again for the service.
    5/ 5stars
    by  
    on November 23, 2015
    I used the for the first time since 1997, and so far so good. Stay alert and on your game people at Firestone.
    5/ 5stars
    by  
    on November 17, 2015
    Researched and selected tires online. Pulled an online quote, called the Madison store, they had the tires in stock and I made an appointment. Even though I forgot about my appointment & showed up 1-1/2 hrs late, they took care of me quickly & courteously. New set of tires. No hassle. Exact price I was quoted online. No surprises! Great first time experience.
    5/ 5stars
    by  
    on November 11, 2015
    I always do and will continue use Firestone to get my vehicle serviced. They are the best in town!!
    5/ 5stars
    by  
    on November 7, 2015
    I scheduled an appointment for first thing in the morning and when I showed up the staff was very nice. Very pleasant to be around first early in the morning. Not only that but they finished my vehicle within the hour and had me on my way. I really appreciate their services and their gray attitudes to start me out that morning.
    1/ 5stars
    by  
    on October 17, 2015
    I went to the Madison location against my better judgement to get tires and brakes. Usually I go to the old Monrovia location and deal with Derrick. Anyway I go in to get tires and I'm told that no locations in my city has them and that if I ordered them I could come in to have them put on. First issue. I asked to pay for all of them so that they would have differed interest and was told no that I could not pay up front. Second issue. Went in to get tires put on today and was told it can not be done. Staff member had no sense of urgency and could care less about my needs! I won't ever be back!
    4/ 5stars
    by  
    on September 28, 2015
    It's was great dealing Tim, the tire manager of Firestone on Hyw 72 west, he very honesty
    4/ 5stars
    by  
    on September 13, 2015
    I was there about a well ago & I was happy with the service. Everyone was very nice!
    5/ 5stars
    by  
    on August 6, 2015
    The personnel are very well trained and the manager directes the people in a very professional matter.
    5/ 5stars
    by  
    on August 6, 2015
    Went there late July 2015 for a last minute balance and rotation. Had me in and out in about a hour. No issues at all.
    5/ 5stars
    by  
    on July 4, 2015
    The Gentlemen were very professional, efficient and competent. They addressed my cars issue immediately and took care of the problem. Thank you..
    5/ 5stars
    by  
    on May 27, 2015
    The customer service personnel was very courteous as well as the technician working on my car. I got more than I expected and was well pleased.
    5/ 5stars
    by  
    on May 26, 2015
    I have been using Firestone since the 80's. Tim and the team were great. They took the time to answer my questions and showed me exaclty what was wrong. I understood! Very curteous and friendly.
    5/ 5stars
    by  
    on May 12, 2015
    Very knowledgeable staff, explained to me what would be done and got it finished quickly. Don't be afraid to ask questions because they know their stuff!
    5/ 5stars
    by  
    on May 7, 2015
    They have always been courteous and friendly every time I have been there. They make suggestions for other services, but are never pushy. I will definitely be going back :)
    5/ 5stars
    by  
    on May 1, 2015
    This was my second visit to Madison location, Tim and his team is great about explaining what has to be done to your vehicle with great attitude. Strongly recommend this specific location in Huntsville area.
    5/ 5stars
    by  
    on April 22, 2015
    I was pleased with the service and plan to return. I am particularly interested in finding an auto care place where I can trust that I am not being misled about what is needed to be done to my car.
    5/ 5stars
    by  
    on April 21, 2015
    I used them a week ago and I am so happy that I did.
    5/ 5stars
    by  
    on April 16, 2015
    Staff was informative, gave me what I wanted after I explained my driving requirements. Gave me the tire I wanted at a price that was more than fair. Everyone was polite and kept me informed on the progress of the installation. This is my second purchase from this same store. Went back based on the customer serverice and the product. Give them an opportunity to service your needs!
    5/ 5stars
    by  
    on February 27, 2015
    I have been using Firestone for many years and service received has consistently been excellent.
    4/ 5stars
    by  
    on February 26, 2015
    I had an early morning appointment during the week. I actually stayed there while they worked on my vehicle. I was impressed with the customer service and efficiency. They actually began working on my vehicle as soon as I arrived. My entire visit was less than one hour. They also reset all the gauges in my vehicle to keep track of my next maintenance visit. I will definitely return.
    5/ 5stars
    by  
    on February 26, 2015
    I have several vehicles to maintain, and this Firestone store stands above others because their service advisers listen. They listen to my report of symptoms and then make certain that my report gets to the technicians. The whole team is professional and very well skilled. They have never let me down and often help me keep ahead of issues.
    5/ 5stars
    by  
    on February 7, 2015
    Excellent in all aspects of service, i.e., knowledge, competence and return of vehicle on time. Will use again.
    5/ 5stars
    by  
    on February 5, 2015
    I visited the store about a month ago with my son and we received excellent service as well as the information shared was beneficial.
    5/ 5stars
    by  
    on February 3, 2015
    I have used this store on several occasions. They are always polite and courteous. They keep me informed if their is a need for additional service after the initial inspection and notify when the work is finished. The store is always clean and well maintained.
    4/ 5stars
    by  
    on February 2, 2015
    Have used them for oil changes to complete brake overhauls. A bit pricey, but will take care of your car correctly. And a great bunch of service reps!
    4/ 5stars
    by  
    on February 2, 2015
    I have used them three weeks ago and the two guys in the front was very knowledgable. I will always come back. Service was quick did not have to wait all day.
    2/ 5stars
    by  
    on February 1, 2015
    They were very efficient, and courteous. But extremely overpriced. Got an oil change only bc I had a coupon. Then they recommended changing spark plugs. The coast on estimate is 48.99 per plug plus labor so 244.96 total, when at auto parts store they ate only 13 . 49 at cost. I will never get any work done except oil changes there.
    5/ 5stars
    by  
    on January 29, 2015
    use firestone a least once amount and I always receive the best service
    1/ 5stars
    by  
    on January 25, 2015
    I am so glad you emailed me regarding the work that was done on my Honda, CRV in October, 2014. I have meant to email you, but did not get around to it. I came in due to an overheated radiator. They put a new one. I have heard nothing but complaints from my husband after he arrived home and drove the Honda. He is an engineer and KNOWS ALOT about cars. He said your store put in anti-free that was for 5 degrees. He puts in the liquid that is meant for -30 degree temperature, since he takes trips up north in the winter time. The hose connection on the bottom was not fully pushed in, and the bolt on top was not fully tightened. There are other matters as well. Then when I left 3 hrs later, I started the car, came in and told the folks that the car was runny rough - they said ooh, it needs a tune-up. Bologne!!! It had one less than 9 months ago. They said the same thing to him when he came in to get an oil change - 6 months ago. I drove this car, hoping and praying that it would not die on me in the heavy traffic on my way to work. I did not make it to work. I left the car in a parking lot, got a ride to work and then had to call a tow truck to pick it up at 6 p.m. and pay $60 (out of my pocket) for the tow to my house. I called my husband, told him what was happening and he DO NOT take it back to them. Get a tow truck to haul it home. He will look at it when he arrived home. Needless to say, this was a VERY STRESSFULL experience. We also, had a very good friend who brought her car in and was told it would cost $1500 for work on her car. She took it to a very good friend who works on cars and she YOU do not need this work done. So much for your motto about "Honesty and Trustworthness". One very unhappy customer, Julie Piggott
    5/ 5stars
    by  
    on January 25, 2015
    Friendly greeted at the door. They offered me coffee while I waited for my car. They showed me pictures. They showed me pictures of my mistake aligned wheels beside a picture of what properly aligned wheels before proceeding with work. We as customers are generally distrustful of mechanics. Usually feel abused after leaving may to repair. Felt okay after leaving. Thanks
    4/ 5stars
    by  
    on January 24, 2015
    did a good job on the oil change, they tested our battery which was low, but instead of calling us they waited until we got there to see if we wanted to replace it. That meant we had to wait longer to get the car, which was a little frustrating. If they had called it could have been done when we arrived.
    5/ 5stars
    by  
    on January 24, 2015
    i work in a garage myself so when i need tires and alignments i can be picky. so i gave firestone complete auto care a shot, and yet to my surprise they pleased me with fast and accurate service. i drive a lowered civic and they installed new tires all the way around and did a alignment to adjust my camber. Im so happy with my investment thank you firestone!
    4/ 5stars
    by  
    on January 23, 2015
    We have taken both of our vehicles to Madison Firestone, They know us, keep us informed on upcoming maintenance needs, deals, and specials.
    5/ 5stars
    by  
    on January 23, 2015
    Service department was very friendly and accommodating. The service technicians did a splendid job. The job was completed in a timely manner at a very competitive price.

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