Firestone Complete Auto Care: Your Source For Tires And Repairs At 604 Highway 78 W In Jasper

Ready to come in to your local Firestone Complete Auto Care on 604 Highway 78 W? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

604 Highway 78 W
Get DirectionsHours + Information
Sun8a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
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Store #655317 Managed by Ethan Todd Ivey

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll check lights, headlights, the battery, and more. Plus, we're committed to delivering the best quality service possible, all at great prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 36 Reviews
5/ 5stars
by  
on September 13, 2017
Very friendly staff and great service.
5/ 5stars
by  
on September 13, 2017
The Tech Sam was EXTRA careful with my Jeep rims during brakes & rotation, Techs John & Josh (?) had my input/direction lining up part on my Jeep before they bolted it down which I greatly appreciated. Both Kevin (?) manager and the newest employee, a lady named Jonica were very personable and friendly, they make customer feel very welcome. And Chris Hallock is an exceptional employee!!! Chris is an asset to your company, honest, respectful and knowledgeable, I can't say enough good things about these employees, I drive out of my way JUST to have my work done here on my Jeep - and I bring all the company cars here because of Chris & the other employees, they ALL should be compensated & commended; they're outstanding.
5/ 5stars
by  
on June 8, 2017
My car died on the interstate about 10 miles west of Jasper, Al; was towed to Firestone and repaired. The employees were warm and knowledgeable. It was late evening so I had to stay overnight. The next morning they started the repair immediately and shortly I was on the road again. They made me feel as if they were emphatic to my situation. Thanks guys!! , may God continue to bless you all!
1/ 5stars
by  
on June 5, 2017
Add stuff your bill road hazard lifetime balance don't ask if you like to have it
5/ 5stars
by  
on May 30, 2017
We were pleased that the service was as quick as it was.
5/ 5stars
by  
on May 12, 2017
I needed a tire and called they went right away found my tire and put them on. Darrell was very professional and Carlos was very friendly and took care of my need, very friendly team.
5/ 5stars
by  
on March 30, 2017
It's just good people there that's what makes it worth going there .
5/ 5stars
by  
on March 12, 2017
Prompt, attentive technicians. Dropped my vehicle off, expecting it to take longer. Got a call halfway through my lunch that it was ready. Scheduling your appointment online is a breeze.
5/ 5stars
by  
on March 11, 2017
Chris Hallock was very professional & knowledgeable, very impressed with him & the service I received.
5/ 5stars
by  
on February 18, 2017
Although I had work done several months ago and something had come loose with the assembly, I am still extremely happy with the end result. The technician drove the vehicle and identified the issue. Since the original repair was under warranty they fixed the problem at no cost. What stood out was that they were completely honest with what had happened, fixed the problem, and had me test drive the vehicle. They offered that if I was not completely satisfied they would redo the entire original repair (replacing a bearing). Honesty in ones craft is invaluable and the staff demonstrated this. In the end their actions reassured me why I have exclusively used Firestone as my service center over the past several years.
2/ 5stars
by  
on January 5, 2017
Tech don't know Jack about balancing tires, you don't put same size wieghts on opposing sides of the wheel
5/ 5stars
by  
on September 30, 2016
Everyone was super nice and respectful. Had a really good experience with my oil change and grease job.
1/ 5stars
by  
on August 30, 2016
There to only get tires rotated an oil change it took 1:50 mins. The only reason I have to come back is to get the rotation done because I bought the tires there.
5/ 5stars
by  
on May 23, 2016
Great place to get your car fixed or worked on with nice people who are willing to help you
5/ 5stars
by  
on April 29, 2016
I called about an Interstate MTP65 battery for my 2000 Excursion and was told they would order one for me. Three days later they called to tell me the MTP65 had arrived and gave me a 1:00P appointment for the next day to replace my dead battery. I arrived at 12:55P for my 1:00P appointment. The establishment was so busy they had to direct me to park on the grass. As soon as I walked in the door, a service manager greeted me and asked to help me. I explained why I was there and he immediately created a work order. He then went into the shop area and right away sent out a technician with the new MTP65. The technician carried it out onto the grass and installed it. The service manager then explained the bill and warranty to me and processed my credit card. I was out of there in about 15 minutes. It was the best I've ever been treated by an auto repair establishment.
5/ 5stars
by  
on April 25, 2016
Very kind! They actually gave me a front end alignment and I had said no already at no extra charge!!
5/ 5stars
by  
on December 18, 2015
The personnel was wonderful and service was great!
5/ 5stars
by  
on December 3, 2015
Very thorough and friendly service, was very respectful of my time
5/ 5stars
by  
on November 8, 2015
Fast. Friendly. Professional. Knowledgeable. Convenient.
4/ 5stars
by  
on October 20, 2015
I went there last week and had new brakes put on my car. I was very pleased with my experience.
5/ 5stars
by  
on October 16, 2015
I will use them again and tell friends to use them
2/ 5stars
by  
on October 13, 2015
We had a fuel pump changed out. A few days later when my wife was heading to work she stopped to get gas. As she was pumping gas it was pouring out of the bottom. Gas everywhere!!! Your mechanics didn't hook the line up from where you put the gas in to where it gas into the tank!! We had to take it to a Firestone here in Memphis. My wife was late for work and to mention the loss of money for the gas that was everywhere!!!
5/ 5stars
by  
on September 29, 2015
Not having a man in my life, I depend on these guys to keep my vehicles in good working order. They never let me down. They keep me apprised of what to plan for in the future, as well as the best way to deal with whatever comes up on my cars.
5/ 5stars
by  
on August 22, 2015
I came in having been told my tie-rod ends should be repaired. However, the Firestone service manager and technician proved to me there was nothing wrong with them, and pointed out and replaced the actual problem: ball joints.
4/ 5stars
by  
on July 8, 2015
Had tires rotated, car serviced, oil change, wipers changed and air filter.
5/ 5stars
by  
on July 6, 2015
I got new tires last week and was very pleased with my service.
4/ 5stars
by  
on June 12, 2015
They are an honest place to have your car fixed. Honesty is something you don't find a lot of this day and time . Most people are just trying to make a dollar instead what is right for the customer.
1/ 5stars
by  
on June 12, 2015
My wife and I droppeed off her HHR for new tires and shocks on the morning of her brithday and our anniversay. We spent over $1100. We picked it up that evening and she drove it to a loacl restaurant. Se said she heard the car rattling from the back. She thought it might be her umbrella making the noise. After we ate I drove home while she drove to the store. She later called saying she thought the car might not make it home, it was rattling bad. When she got home I checked the caar and found the top shock bolt was about to fall out. This rather ruined our day. The next morning I called Firestone and the man said he would send a tow truck. I objected, I did not want it towed. So he sent a man out who took off the wheel and tightened the shock bolt. (wasted the entire morning when I could have been fishing). A few days later the wife was driving to the dentist and the same tire blew out a mile from home. I went there and let her take my truck while I changed the tire in the hot sun. Apparently the bolt had gouged the tire the night we picked it up. Of course the spare saver tire was almost out of air. I was able to get the car home where I dragged out my compressor and aired the tire. Another wasted two hours. Today I took more time to drive the car another 25 miles back to Firestone (at 35 mph using the space saver tire) to get the tire replaced. Everyone was polite and we have no complaints with how we were treated with the problems. But, when a person spends this much money a person does not expect to have 4 days ruined by having to have repairs made.
5/ 5stars
by  
on June 6, 2015
great job that bill done. thanks------------------
5/ 5stars
by  
on May 19, 2015
Very honest, prompt and reliable. I will definitely use them again
4/ 5stars
by  
on February 26, 2015
We had to have all four tires replaced on our Hyundai Elantra, but we were visiting family for the holidays and needed to have the work done at this location since one of the tires was well beyond repair. The service was good, loved the price match, wait was a little longer than I expected but not ridiculous, especially considering I didn't call until the morning of. The only problem we had was one of the tires was not holding pressure which we took to another location to get repaired. I am not sure if it was something that was overlooked or if this is common, which is the reason for 4-stars instead of 5.
5/ 5stars
by  
on February 4, 2015
I was treated like I was in charge. Nothing was done unless I was consulted.
5/ 5stars
by  
on February 4, 2015
I have used expert tire for the last 10 years. They have always given me good service at a fair price. It's nice to deal with the same people year after year
5/ 5stars
by  
on January 27, 2015
I was coming to Jasper from Western Kentucky for a funeral and had a flat tire. After coming in to the store on my spare, the associates had my exact tire in stock and put it on quickly to get me back on the road home. They were very friendly and helpful, and made a stressful situation much easier on me and my family. We spent very little time in the waiting room, but it was fit for my two small children, who were able to watch cartoons and look at magazines to pass the time. These guys are great! Thanks!
5/ 5stars
by  
on January 23, 2015
We have been taking our vehicles to the Jasper location for years and have always been thoroughly satisfied with the service and products.
5/ 5stars
by  
on January 23, 2015
My daughter and I have had tires puton. Everything was great.

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